Compare Capsule CRM and monday Work Management 
At a Glance
Market Segments
Small-Business (94.4% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$12.00 3 Seats Per Month
Capsule CRM
Star Rating
(397)4.7 out of 5
Market Segments
Small-Business (94.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansmonday Work Management
Star Rating
(12,890)4.7 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
$12.00 3 Seats Per Month
Free Trial is available
Browse all 5 pricing plansFeatured Products
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Capsule CRM vs monday Work Management
When assessing the two solutions, reviewers found Capsule CRM easier to use, set up, and administer. Reviewers also preferred doing business with Capsule CRM overall.
- Capsule CRM and monday Work Management both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Capsule CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of monday Work Management over Capsule CRM.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
monday Work Management
Standard
$12.00
3 Seats Per Month
Collaborate and optimize your team processes
- Timeline & Gantt views
- Calendar view
- Guest access
Free Trial
Capsule CRM
Free Trial is available
monday Work Management
Free Trial is available
Ratings
Meets Requirements
9.0
333
9.0
10,760
Ease of Use
9.4
352
9.1
10,907
Ease of Setup
9.3
240
8.8
5,587
Ease of Admin
9.5
149
9.1
4,627
Quality of Support
9.4
290
8.9
8,591
Has the product been a good partner in doing business?
9.5
144
9.2
4,453
Product Direction (% positive)
9.1
332
9.5
10,411
Features by Category
Sales Force Automation
9.1
286
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
284
|
Verified
Not enough data
9.1
289
|
Verified
Not enough data
7.3
231
Not enough data
8.4
257
|
Verified
Not enough data
7.4
227
Not enough data
7.4
223
Not enough data
8.1
246
|
Verified
Not enough data
Marketing Automation
7.8
241
Not enough data
Feature Not Available
Not enough data
8.8
266
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Support
8.6
255
|
Verified
Not enough data
8.3
243
Not enough data
8.4
248
Not enough data
7.5
224
Not enough data
7.8
220
Not enough data
Reporting & Analytics
8.0
255
|
Verified
Not enough data
8.5
265
|
Verified
Not enough data
7.8
239
|
Verified
Not enough data
Mobile & Social
7.3
222
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
236
|
Verified
Not enough data
Platform
8.3
246
|
Verified
Not enough data
8.4
243
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
7.5
214
|
Verified
Not enough data
6.7
201
|
Verified
Not enough data
7.5
223
|
Verified
Not enough data
9.4
253
|
Verified
Not enough data
7.4
218
Not enough data
Integration
8.1
242
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
Generative AI
6.8
187
Not enough data
Tasks
Not enough data
9.3
6083
|
Verified
Not enough data
9.3
6097
|
Verified
Not enough data
9.3
6144
|
Verified
Not enough data
9.2
5916
|
Verified
Not enough data
8.4
5275
Not enough data
8.4
5098
Not enough data
9.0
5911
|
Verified
Not enough data
8.7
5401
Projects
Not enough data
9.2
5323
|
Verified
Not enough data
8.8
4786
|
Verified
Not enough data
8.3
4388
|
Verified
Not enough data
8.5
4979
|
Verified
Not enough data
8.8
5208
|
Verified
Not enough data
8.1
4359
|
Verified
Not enough data
8.6
4517
Not enough data
8.6
4868
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
4319
|
Verified
Not enough data
8.3
4024
|
Verified
Resource Management
Not enough data
8.3
4571
|
Verified
Not enough data
8.6
4718
|
Verified
Not enough data
8.8
5060
|
Verified
Project Monitoring
Not enough data
8.3
4016
|
Verified
Not enough data
8.4
4313
|
Verified
Not enough data
8.9
5193
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Portfolio Management
Not enough data
8.6
443
Not enough data
9.0
439
Not enough data
8.4
424
Not enough data
8.1
426
Project Management
Not enough data
8.5
415
Not enough data
9.0
410
Not enough data
8.2
401
Resource Management
Not enough data
8.4
444
Not enough data
8.4
423
Not enough data
8.5
436
Data & Analytics
Not enough data
8.3
472
Not enough data
8.6
407
Not enough data
8.4
410
Not enough data
7.7
393
Strategy - Project and Portfolio Management
Not enough data
7.6
408
Not enough data
8.8
399
Not enough data
8.8
420
Not enough data
8.7
438
Not enough data
8.8
395
Not enough data
8.6
437
Not enough data
8.0
379
Not enough data
8.5
386
Not enough data
8.5
421
Not enough data
8.9
421
Business Instant Messaging
Not enough data
9.1
1100
Not enough data
9.1
1188
Not enough data
8.8
1127
Business Instant Messaging
Not enough data
7.5
745
Not enough data
7.3
742
Business Instant Messaging
Not enough data
8.3
1041
Not enough data
9.2
1131
Not enough data
8.6
989
Generative AI - Business Instant Messaging
Not enough data
7.6
47
AI - Business Instant Messaging
Not enough data
7.7
47
Not enough data
7.9
45
Not enough data
7.7
48
Not enough data
8.0
48
Setup
Not enough data
8.9
3816
Not enough data
9.0
3948
Not enough data
8.5
3602
Not enough data
8.9
4142
Management
Not enough data
8.9
3799
Not enough data
8.5
3153
Not enough data
8.4
3311
Generative AI
Not enough data
Feature Not Available
Communication
Not enough data
8.7
785
Not enough data
8.8
779
Not enough data
8.2
832
Not enough data
8.6
779
Goal Creation
Not enough data
8.6
802
Not enough data
8.6
756
Not enough data
7.9
713
Not enough data
9.0
796
Tasks
Not enough data
9.3
1099
Not enough data
9.0
1059
Not enough data
9.1
1084
Kanban Boards
Not enough data
8.8
1065
Not enough data
9.0
1096
Not enough data
9.0
1064
Planning
Not enough data
9.1
1100
Not enough data
8.6
1059
Not enough data
8.7
1042
Platform Basics
Not enough data
9.1
520
Not enough data
9.3
587
Not enough data
9.0
522
Not enough data
8.6
356
Not enough data
9.3
552
Not enough data
9.1
560
Content Planning
Not enough data
9.3
581
Not enough data
9.4
609
Not enough data
9.2
533
Marketing Campaign Performance
Not enough data
8.6
297
Not enough data
9.0
383
Other Features
Not enough data
8.7
425
Not enough data
8.7
318
Task Creation
Not enough data
9.3
5705
Not enough data
9.3
5768
Not enough data
9.1
5596
Not enough data
8.6
4841
Task Management
Not enough data
9.2
5525
Not enough data
9.2
5683
Not enough data
8.5
4901
Not enough data
8.8
4959
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Automation
Not enough data
9.1
4310
Not enough data
9.0
4461
Not enough data
8.6
3775
Administration
Not enough data
8.7
4068
Not enough data
8.7
3824
Not enough data
9.3
4125
Project management
Not enough data
9.3
4454
Not enough data
8.6
3905
Not enough data
9.2
4234
Not enough data
9.0
4079
Not enough data
9.0
4018
Not enough data
Feature Not Available
Not enough data
9.0
4347
Workload
Not enough data
8.6
3796
Not enough data
9.1
4268
Not enough data
8.8
3861
Not enough data
8.6
3715
Communication & Collaboration
Not enough data
8.7
3821
Not enough data
8.7
3890
Not enough data
9.2
4295
Cost Management
Not enough data
8.3
3184
Not enough data
8.4
3279
Not enough data
8.2
3023
Integration
Not enough data
8.4
3077
Not enough data
8.2
3216
Not enough data
8.1
3013
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
Feature Not Available
Not enough data
8.6
3648
Not enough data
8.2
3139
Not enough data
Feature Not Available
Not enough data
8.3
3193
Content & Documents
Not enough data
8.9
3794
Not enough data
9.0
3940
Not enough data
8.6
3817
Not enough data
8.2
3134
Controls
Not enough data
8.7
3568
Not enough data
8.1
3012
Not enough data
8.9
3628
Not enough data
8.4
3545
Not enough data
8.2
3151
Project Management
Not enough data
9.4
4068
Not enough data
9.3
3993
Not enough data
9.2
3895
Not enough data
8.6
3544
Remote Collaboration
Not enough data
8.9
3612
Not enough data
9.1
3816
Not enough data
9.0
3736
Not enough data
7.6
2806
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.8
1033
Not enough data
8.8
1073
Not enough data
8.6
1050
Collaboration
Not enough data
9.3
1112
Not enough data
9.1
1106
File Types
Not enough data
8.8
1106
Not enough data
8.7
1052
Not enough data
8.1
904
Edit & Revise
Not enough data
8.8
1029
Not enough data
8.4
945
Not enough data
8.5
1013
Integrate & Embed
Not enough data
8.7
1072
Not enough data
8.7
991
Not enough data
8.7
1055
Operating System
Not enough data
8.8
995
Not enough data
8.7
968
Not enough data
7.4
764
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Annotation Tools - Markup Software
Not enough data
8.4
31
Not enough data
7.5
31
Not enough data
8.5
34
Not enough data
8.1
34
Collaboration - Markup Software
Not enough data
8.7
34
Not enough data
9.1
36
Not enough data
9.2
33
Not enough data
9.4
33
Security - Markup Software
Not enough data
8.6
31
Not enough data
8.4
33
Time Tracking
Not enough data
8.6
2125
Not enough data
9.1
2509
Not enough data
8.3
1868
Client Invoicing
Not enough data
7.7
1637
Not enough data
7.3
1531
Not enough data
8.0
1654
Mobile Time Tracking
Not enough data
8.8
2129
Administration
Not enough data
8.6
2020
Not enough data
9.2
2339
Not enough data
9.0
2410
Not enough data
8.4
1951
Not enough data
9.0
2278
Platform
Not enough data
8.7
2120
Not enough data
8.3
1873
Not enough data
8.4
1830
Not enough data
9.1
2278
Not enough data
8.3
2011
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Capsule CRM and monday Work Management share no categories
Unique Categories
Capsule CRM is categorized as CRM
monday Work Management is categorized as Markup Software, Project Collaboration, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, Project and Portfolio Management, Task Management, Event Planning, Time Tracking, Document Creation, Project Management, Marketing Calendar, and Marketing Resource Management
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday Work Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
10.0%
Marketing and Advertising
9.0%
Information Technology and Services
8.4%
Financial Services
4.6%
Professional Training & Coaching
4.1%
Other
63.9%
Marketing and Advertising
14.3%
Information Technology and Services
5.9%
Computer Software
5.0%
Construction
3.7%
Non-Profit Organization Management
3.5%
Other
67.5%
Most Helpful Reviews
Capsule CRM
Most Helpful Favorable Review
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
Most Helpful Critical Review
Verified User in Information Technology and Services
Not a great dashboard, and requires quite a bit of work to set up.
monday Work Management
Most Helpful Favorable Review
Vikas G.
Verified User in Information Technology and Services
1. I have extensively used Monday for my day to day job as a project manager as well as helped several brands and business adopt to Monday or migrate to Monday.com from their existing softwares. When I say different brands and different businesses they...
Most Helpful Critical Review
Alex V.
Verified User in Consulting
EVERYTHING seems to need an app or integration (3rd party) to make real use of Monday.com. Doing this causes a certain number of "actions" to occur. Sometimes such small things quickly eat up thousands of actions and then your account essentially gets...
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
Vikas G.
Verified User in Information Technology and Services
1. I have extensively used Monday for my day to day job as a project manager as well as helped several brands and business adopt to Monday or migrate to Monday.com from their existing softwares. When I say different brands and different businesses they...
Verified User in Information Technology and Services
Not a great dashboard, and requires quite a bit of work to set up.
Alex V.
Verified User in Consulting
EVERYTHING seems to need an app or integration (3rd party) to make real use of Monday.com. Doing this causes a certain number of "actions" to occur. Sometimes such small things quickly eat up thousands of actions and then your account essentially gets...
Discussions
What are the top 5 CRM systems?
1 comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Is it possible for you to have your own CRM on Monday?
5 comments
JK
Monday is a task and project management tool which is very agile and technically you can make a CRM out of it. At our company we didn't as we have...Read more
More than one owner of a task - can they share the one task item?
2 comments
LR
Hi Jon - yes you can assign a task to more than one person. How I have done it in the past was to create additional "People" columns. Read more
How best to use Monday to manage social media campaigns and publications across multiple clients (for planning purposes in particular)?
2 comments
KM
I want to increase the size of my Google Drive storage but it's free, because the 15 GB video and photo files currently have a large resolution, so in my...Read more
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