Compare Callbell and Freshdesk 
At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
Callbell
Star Rating
(17)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansFreshdesk
Star Rating
(3,501)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while Callbell excels with a score of 9.3, indicating that Callbell offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that Callbell's ease of setup is rated at 9.5, compared to Freshdesk's 8.6, suggesting that users find Callbell significantly easier to implement and start using effectively.
- G2 users highlight that Callbell's quality of support is rated at 9.0, while Freshdesk's is slightly lower at 8.8, indicating that users feel more satisfied with the support they receive from Callbell.
- Users on G2 report that Callbell's multi-channel coverage is rated at 8.4, while Freshdesk's is lower at 8.0, suggesting that Callbell provides a more comprehensive approach to managing customer interactions across various channels.
- Reviewers say that Callbell shines in the area of conversation archiving with a score of 9.7, compared to Freshdesk's 8.6, indicating that users appreciate Callbell's robust features for keeping track of past conversations.
- Users report that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.8, while Callbell's is slightly higher at 8.9, suggesting that both platforms offer valuable resources, but Callbell edges out in providing a better self-service experience.
Featured Products
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Customer Self-Service
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Pricing
Entry-Level Pricing
Callbell
No pricing availableFreshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
Callbell
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
9.3
15
8.6
3,068
Ease of Use
9.5
16
8.9
3,088
Ease of Setup
9.5
10
8.6
2,148
Ease of Admin
9.8
9
8.7
2,108
Quality of Support
9.0
15
8.8
2,970
Has the product been a good partner in doing business?
9.8
9
8.8
2,035
Product Direction (% positive)
10.0
15
8.8
3,046
Features by Category
Ticket and Case Management
Not enough data
8.9
2123
|
Verified
Not enough data
8.8
2134
|
Verified
Not enough data
8.5
2046
|
Verified
Not enough data
8.5
1939
|
Verified
Not enough data
8.3
1706
|
Verified
Not enough data
8.5
1993
|
Verified
Not enough data
8.7
1913
|
Verified
Not enough data
8.2
1278
|
Verified
Generative AI
Not enough data
7.4
256
Not enough data
7.6
254
Communication Channels
Not enough data
8.6
1829
|
Verified
Not enough data
8.9
1976
|
Verified
Not enough data
8.4
1222
|
Verified
Not enough data
8.1
1105
|
Verified
Not enough data
8.0
853
|
Verified
Platform
Not enough data
8.1
1068
|
Verified
9.2
12
|
Verified
8.1
1571
|
Verified
Not enough data
8.6
1460
|
Verified
Not enough data
8.3
1056
|
Verified
Not enough data
8.0
1776
|
Verified
Not enough data
8.3
1874
|
Verified
Channels
Not enough data
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Design
Not enough data
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Generative AI
Not enough data
7.7
224
Not enough data
7.7
224
Usability
Not enough data
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Reporting
Not enough data
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Generative AI
Not enough data
7.6
156
Not enough data
7.6
156
Conversational Platform
Not enough data
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Support Automation
Not enough data
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Generative AI
Not enough data
7.7
166
Not enough data
7.7
163
Generative AI
Feature Not Available
7.8
89
Feature Not Available
7.9
88
Feature Not Available
7.5
87
Communication
9.7
12
|
Verified
8.8
548
|
Verified
9.7
12
|
Verified
8.7
566
|
Verified
8.8
12
8.7
461
|
Verified
9.3
12
|
Verified
8.5
165
Not enough data
8.1
169
Internal Use
9.2
12
|
Verified
8.1
1571
|
Verified
9.7
12
|
Verified
8.7
172
8.9
12
8.2
153
8.9
12
8.8
528
|
Verified
9.4
12
|
Verified
8.8
486
|
Verified
9.4
11
|
Verified
8.6
515
|
Verified
Generative AI
Not enough data
8.0
124
Self-Service Experience
Not enough data
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Self-Service Platform
Not enough data
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Generative AI
Not enough data
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Process
Not enough data
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Channels
Not enough data
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Insight
Not enough data
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Generative AI
Not enough data
8.0
69
Not enough data
7.9
69
Categories
Categories
Shared Categories
Callbell and Freshdesk are categorized as Live Chat
Unique Categories
Callbell has no unique categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Help Desk, Customer Self-Service, and Customer Communications Management
Reviews
Reviewers' Company Size
Callbell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Professional Training & Coaching
6.3%
Plastics
6.3%
Online Media
6.3%
Luxury Goods & Jewelry
6.3%
Other
31.3%
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Most Helpful Reviews
Callbell
Most Helpful Favorable Review
Sadie Julia W.
Verified User in Information Technology and Services
Callbell plans are very good and economical, provides us with high quality free plans, improved quality paid plans and can evaluate the requirements of companies to find a plan according to our specifications. In addition, Callbell is already a necessity...
Most Helpful Critical Review
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Sadie Julia W.
Verified User in Information Technology and Services
Callbell plans are very good and economical, provides us with high quality free plans, improved quality paid plans and can evaluate the requirements of companies to find a plan according to our specifications. In addition, Callbell is already a necessity...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
Callbell has no discussions with answers
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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