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Compare Call Box and Gryphon ONE 
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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Enterprise (78.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxGryphon ONE
Star Rating
(442)4.2 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Call Box excels in its "Call Recording" feature, providing high-quality recordings that are easy to access and manage, while Gryphon.ai's users mention that their "Call Analytics" tools offer deeper insights into call performance, helping teams to optimize their strategies.
- Reviewers mention that Call Box's "Ease of Setup" is rated highly, with many finding the onboarding process straightforward, whereas users on G2 highlight Gryphon.ai's "Quality of Support" as a standout, noting that their customer service is responsive and helpful.
- G2 users report that Gryphon.ai shines in "Lead Qualification" capabilities, allowing for more effective filtering of potential leads, while users say that Call Box's "Meeting Scheduling" feature is intuitive and integrates well with existing calendars.
- Reviewers mention that Call Box's "Custom Reports and Dashboards" are user-friendly and customizable, making it easy for teams to visualize their data, whereas users report that Gryphon.ai's "AI Text Summarization" feature provides valuable insights from conversations, enhancing productivity.
- Users on G2 highlight that Gryphon.ai's "Compliance" features are robust, ensuring that all calls meet regulatory standards, while reviewers say that Call Box's "Phone Number Management" is efficient, allowing for easy porting and management of local and toll-free numbers.
- Reviewers mention that Call Box's "Performance Analysis" tools are effective for tracking agent performance, while users report that Gryphon.ai's "Engagement" features, such as "Real-Time Updates" and "Notifications," keep teams informed and responsive to customer needs.
Pricing
Entry-Level Pricing
Call Box
No pricing availableGryphon ONE
Gryphon ONE Advanced Edition
Contact Us
Per Year
Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations.
- All Foundation Features
- Web Service API
- Salesforce Integration
Free Trial
Call Box
No trial information availableGryphon ONE
No trial information availableRatings
Meets Requirements
8.3
73
8.7
332
Ease of Use
8.6
73
8.5
347
Ease of Setup
8.5
54
8.5
122
Ease of Admin
8.5
55
8.3
125
Quality of Support
8.4
66
8.8
311
Has the product been a good partner in doing business?
8.6
54
8.9
120
Product Direction (% positive)
7.0
73
6.5
342
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Compliance
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
6.4
7
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
6.0
8
Not enough data
6.9
6
Integration
Not enough data
7.6
7
Not enough data
6.7
6
Not enough data
7.9
7
Feedback Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.1
117
|
Verified
Not enough data
7.5
92
|
Verified
Not enough data
8.3
156
|
Verified
Not enough data
8.0
125
|
Verified
Not enough data
Not enough data
Contacts
Feature Not Available
7.7
100
Not enough data
Feature Not Available
Not enough data
7.9
128
|
Verified
Insights
Not enough data
7.5
99
|
Verified
Not enough data
8.4
149
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
7.1
70
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Phone Number Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Routing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Call Box and Gryphon ONE are categorized as Outbound Call Tracking and Conversation Intelligence
Unique Categories
Call Box is categorized as Inbound Call Tracking
Gryphon ONE is categorized as Feedback Analytics, Call Compliance, Contact Center Quality Assurance, AI Sales Assistant, and Sales Coaching
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gryphon ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Security and Investigations
39.0%
Financial Services
17.3%
Telecommunications
8.4%
Insurance
8.4%
Marketing and Advertising
3.5%
Other
23.5%
Discussions
Call Box has no discussions with answers
Gryphon ONE has no discussions with answers
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