G2 reviewers report that Braze excels in user experience, with many praising its ease of use and technical capabilities. Users appreciate the platform's ability to create complex audience paths and integrate external tools, making their marketing efforts more efficient.
Users say that Thryv shines in customer support, highlighting the company's commitment to helping clients during the initial setup. Reviewers mention that the assistance provided made the onboarding process smoother, which is particularly beneficial for small businesses.
According to verified reviews, Braze has a significantly higher G2 Score, indicating overall user satisfaction. Reviewers frequently commend its robust segmentation and event-based triggering features, which allow for highly personalized customer journeys.
Reviewers mention that while Thryv offers solid features for lead capture and email marketing, it struggles with some advanced functionalities compared to Braze. Users noted that Thryv's email marketing capabilities are effective but may not match the depth and flexibility found in Braze.
G2 reviewers highlight that Braze's documentation is of high quality, making it easy for users to understand and utilize the platform effectively. This contrasts with some feedback on Thryv, where users expressed a desire for more comprehensive resources to navigate its features.
Users report that Thryv is a game-changer for small businesses, as it consolidates various functions like invoicing and client messaging into one platform. However, they also note that it may lack the advanced marketing automation features that larger teams might require, which is where Braze excels.
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Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just...Read more
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