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Birdeye
Birdeye
(3,140)
4.7 out of 5
Birdeye
By Birdeye
Optimized for quick response
Yext
Yext
(472)
4.4 out of 5
Yext
By Yext
Optimized for quick response
At a Glance
Birdeye
Birdeye
Star Rating
(3,140)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Birdeye
Yext
Yext
Star Rating
(472)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Yext
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Yext excels in Knowledge Management, particularly with its Knowledge Base feature, which has a high score of 9.6, making it a preferred choice for businesses needing robust information management.
  • Reviewers mention that Birdeye shines in Reputation Management, with a score of 9.3 for its Reputation Management tools, allowing businesses to effectively monitor and respond to customer feedback across various platforms.
  • G2 users highlight that Yext's Content Management capabilities, especially in Content Scheduling and Asset Management, are rated at 8.5 and 8.6 respectively, providing users with a solid framework for organizing and distributing content.
  • Users on G2 report that Birdeye's Customer Feedback features, particularly its Online Reviews functionality, score an impressive 9.5, making it easier for businesses to gather and analyze customer sentiments.
  • Reviewers say that Yext's Analytics capabilities, particularly in Trackable Analytics and Web Analytics, are rated at 8.8 and 8.5, providing users with valuable insights into their content performance and user engagement.
  • Users report that Birdeye's Social Media Management features, including Social Publishing and Social Engagement, are rated at 8.9 and 8.8, respectively, allowing businesses to effectively manage their online presence and engage with customers.
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Pricing
Entry-Level Pricing
Birdeye
No pricing available
Yext
No pricing available
Free Trial
Birdeye
Free Trial is available
Yext
Free Trial is available
Ratings
Meets Requirements
9.3
2,653
8.9
335
Ease of Use
9.3
2,702
8.6
342
Ease of Setup
9.1
1,832
8.3
212
Ease of Admin
9.3
1,653
8.5
212
Quality of Support
9.4
2,556
8.6
339
Has the product been a good partner in doing business?
9.5
1,658
8.7
214
Product Direction (% positive)
9.4
2,615
8.3
310
Features by Category
Web Content ManagementHide 21 FeaturesShow 21 Features
Not enough data
8.4
581
Content
Not enough data
8.4
28
Not enough data
8.0
28
Not enough data
7.7
22
Not enough data
7.8
20
Not enough data
8.4
22
Not enough data
8.5
24
Not enough data
8.6
31
Not enough data
8.8
29
Not enough data
8.5
24
Design
Not enough data
8.0
24
Not enough data
7.7
21
Not enough data
8.5
23
Not enough data
8.1
27
Platform
Not enough data
8.4
28
Not enough data
8.6
35
Not enough data
8.4
31
Not enough data
9.0
39
Not enough data
9.0
35
Not enough data
8.6
23
Not enough data
8.3
40
Not enough data
8.7
27
Conversational MarketingHide 14 FeaturesShow 14 Features
8.7
4,766
Not enough data
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Digital Experience Platforms (DXP)Hide 12 FeaturesShow 12 Features
Not enough data
7.8
131
Analytics
Not enough data
8.5
14
Not enough data
7.1
11
Not enough data
7.6
12
Not enough data
8.2
14
Not enough data
7.1
12
Not enough data
7.6
9
Content Management
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.2
10
Design & Development
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.3
13
Insight EnginesHide 11 FeaturesShow 11 Features
Not enough data
9.6
38
Content Management
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
9.5
7
Content Discovery
Not enough data
10.0
8
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
9.1
343
Administration
Not enough data
9.0
20
Not enough data
9.1
17
Not enough data
8.6
20
Knowledge Management
Not enough data
9.6
26
Not enough data
8.9
17
Not enough data
8.7
26
Compliance
Not enough data
9.3
17
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.3
15
Customer Support
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.8
8
Data Security
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
9.5
17
Not enough data
9.2
11
Administration
Not enough data
8.7
17
Not enough data
9.3
23
Not enough data
9.3
22
Generative AI
Not enough data
Not enough data
Store LocatorHide 9 FeaturesShow 9 Features
Not enough data
9.1
383
Business Tools
Not enough data
9.3
55
Not enough data
9.4
27
Not enough data
8.7
25
Not enough data
8.8
45
Not enough data
8.7
30
Customer Tools
Not enough data
9.5
64
Not enough data
9.4
50
Not enough data
9.3
39
Not enough data
8.8
48
Personalization EnginesHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.8
2,366
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
2,051
9.0
734
Listing Management
8.8
343
|
Verified
9.3
122
|
Verified
8.8
318
|
Verified
9.2
105
|
Verified
8.4
274
8.9
126
|
Verified
8.7
340
|
Verified
9.0
124
|
Verified
Performance
8.9
388
|
Verified
8.9
130
|
Verified
9.0
388
|
Verified
8.9
127
|
Verified
Payment ProcessingHide 16 FeaturesShow 16 Features
8.5
523
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Knowledge BaseHide 16 FeaturesShow 16 Features
Not enough data
8.9
464
Knowledge Pages
Not enough data
8.9
35
Not enough data
9.0
27
Not enough data
9.0
26
Not enough data
8.6
22
Not enough data
8.9
18
Not enough data
8.9
31
Not enough data
8.9
28
Knowledge Dissemination
Not enough data
9.0
37
Not enough data
9.4
34
Not enough data
9.1
38
Not enough data
9.1
35
Not enough data
8.5
31
Not enough data
9.1
15
Not enough data
8.8
30
Not enough data
8.9
26
Not enough data
8.8
31
Local SEOHide 6 FeaturesShow 6 Features
9.0
1,640
8.6
432
Local Search Optimization
8.6
139
8.4
64
9.1
291
|
Verified
9.3
80
|
Verified
9.2
306
|
Verified
9.1
83
|
Verified
9.4
311
|
Verified
8.8
70
|
Verified
8.9
281
7.3
50
|
Verified
9.1
312
|
Verified
8.7
85
|
Verified
Headless CMSHide 9 FeaturesShow 9 Features
Not enough data
7.7
5
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
3,667
7.2
33
Content & Collaboration
8.6
276
5.7
5
8.3
273
Not enough data
8.6
282
Not enough data
8.3
268
Not enough data
8.7
277
8.1
7
8.4
273
Not enough data
Social Management
8.8
308
7.1
7
8.9
306
7.5
8
8.5
300
Not enough data
8.8
302
7.8
6
7.9
286
Not enough data
8.4
281
Not enough data
8.5
235
Not enough data
Enterprise Search SoftwareHide 11 FeaturesShow 11 Features
Not enough data
8.8
101
Compatibility
Not enough data
9.0
10
Not enough data
8.9
9
Not enough data
8.5
8
Search Queries
Not enough data
8.7
10
Not enough data
9.4
9
Not enough data
9.1
9
Not enough data
9.0
5
Not enough data
9.3
10
Functionality
Not enough data
8.0
9
Not enough data
8.9
12
Not enough data
8.2
10
Experience ManagementHide 10 FeaturesShow 10 Features
8.5
3,495
Not enough data
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
E-Commerce SearchHide 12 FeaturesShow 12 Features
Not enough data
8.7
125
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
1,845
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
2,060
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Landing Page BuildersHide 12 FeaturesShow 12 Features
Not enough data
8.4
144
Page Customization
Not enough data
8.6
17
Not enough data
8.2
14
Not enough data
8.8
16
Not enough data
8.7
15
Page Optimization
Not enough data
7.4
9
Not enough data
8.7
14
Not enough data
8.8
16
Not enough data
8.6
16
Integrations
Not enough data
8.1
9
Not enough data
7.9
7
Not enough data
8.6
11
Generative AI
Not enough data
Feature Not Available
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
4,582
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
2,297
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
3,278
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Customer Self-ServiceHide 10 FeaturesShow 10 Features
Not enough data
8.6
142
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.8
22
Not enough data
8.6
16
Not enough data
8.5
14
Not enough data
7.8
13
Not enough data
8.7
13
Self-Service Platform
Not enough data
8.8
20
Not enough data
9.1
17
Not enough data
8.5
12
Not enough data
8.8
15
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.8
9,610
8.0
666
Consumer Intelligence
9.2
1426
|
Verified
8.6
81
8.7
1041
|
Verified
7.7
79
|
Verified
8.8
1228
|
Verified
8.0
81
|
Verified
Reporting
Feature Not Available
7.3
34
8.7
1212
|
Verified
8.3
61
|
Verified
9.2
1465
|
Verified
8.8
99
|
Verified
Media Monitoring
8.8
1255
|
Verified
7.8
62
8.8
1072
|
Verified
7.6
46
8.5
911
8.0
47
In-House Management
Feature Not Available
7.3
31
Feature Not Available
8.3
45
|
Verified
Generative AI
Feature Not Available
Not enough data
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
Yext
Yext
Unique Categories
Birdeye
Yext
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
55.5%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
8.9%
Yext
Yext
Small-Business(50 or fewer emp.)
22.4%
Mid-Market(51-1000 emp.)
35.7%
Enterprise(> 1000 emp.)
41.9%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Yext
Yext
Hospital & Health Care
14.3%
Marketing and Advertising
11.4%
Financial Services
9.9%
Retail
9.2%
Restaurants
6.1%
Other
49.1%
Most Helpful Reviews
Birdeye
Birdeye
Most Helpful Favorable Review
Chris I.
CI
Chris I.
Verified User in Financial Services

I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...

Most Helpful Critical Review
Verified User in Legal Services
GL
Verified User in Legal Services

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...

Yext
Yext
Most Helpful Favorable Review
Verified User in Education Management
GE
Verified User in Education Management

Yext makes it easy to disseminate business info out to many different platforms at once.

Most Helpful Critical Review
Verified User
G
Verified User in Marketing and Advertising

SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...

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Yext
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Add SOCi
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Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
Chris F.
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
See all discussions
Yext
Yext Discussions
Is YEXT worth the cost?
4 comments
Dan M.
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
What does Yext do?
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
See all discussions
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Ask Yext a QuestionContact Yext

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