Compare Birdeye and Synup 
At a Glance
Market Segments
Small-Business (55.5% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,141)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeSynup
Star Rating
(289)4.5 out of 5
Market Segments
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SynupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Social Analytics, achieving a perfect score of 10.0 across various metrics like Competitor Analysis and Sentiment Analysis, while Synup, although strong, does not match this level of performance.
- Reviewers mention that Birdeye's Quality of Support is rated at 9.4, indicating a high level of customer satisfaction, whereas Synup's support quality, rated at 9.1, is still good but not as highly regarded.
- G2 users highlight that Birdeye's Ease of Use is rated at 9.3, making it more user-friendly compared to Synup's score of 8.9, which can be a deciding factor for businesses looking for a straightforward solution.
- Users on G2 report that Birdeye's Text Messaging features, particularly Bulk SMS and Two-Way Text Messaging, are rated at 9.0 and 9.1 respectively, showcasing its robust capabilities in this area, while Synup's offerings are slightly less impressive.
- Reviewers mention that Birdeye's Online Presence Management is rated at 9.0, which is crucial for businesses focused on reputation management, while Synup's score of 9.0 is comparable but lacks the same level of user acclaim.
- Users say that Birdeye's Customization Options in features like Approval Workflows and Content Creation are rated lower at 8.4, compared to Synup's impressive scores of 9.9 in similar areas, indicating Synup's strength in tailored solutions.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableSynup
No pricing availableFree Trial
Birdeye
Free Trial is available
Synup
Free Trial is available
Ratings
Meets Requirements
9.3
2,653
9.0
228
Ease of Use
9.3
2,702
8.9
230
Ease of Setup
9.1
1,832
8.7
159
Ease of Admin
9.3
1,653
8.7
135
Quality of Support
9.4
2,556
9.1
226
Has the product been a good partner in doing business?
9.5
1,658
8.8
137
Product Direction (% positive)
9.4
2,615
9.2
221
Features by Category
Social Analytics
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
21
Not enough data
10.0(won by default)
21
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
23
Reports & Dashboards
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
23
Not enough data
10.0(won by default)
22
Not enough data
10.0(won by default)
21
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Business Tools
Not enough data
9.5
43
Not enough data
9.9
40
Not enough data
9.9
39
Not enough data
9.8
44
Not enough data
9.8
44
Customer Tools
Not enough data
9.8
47
Not enough data
9.9
43
Not enough data
9.8
44
Not enough data
9.8
45
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Listing Management
8.8
343
|
Verified
8.7
122
|
Verified
8.8
318
|
Verified
8.8
115
|
Verified
8.4
274
8.7
125
|
Verified
8.7
340
|
Verified
8.9
130
|
Verified
Performance
8.9
388
|
Verified
8.9
133
|
Verified
9.0
388
|
Verified
8.8
135
|
Verified
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local Search Optimization
8.6
139
8.8
89
|
Verified
9.1
291
|
Verified
9.3
101
|
Verified
9.2
306
|
Verified
9.1
103
|
Verified
9.4
311
|
Verified
9.0
101
|
Verified
8.9
281
8.9
92
|
Verified
9.1
312
|
Verified
8.9
105
|
Verified
Content & Collaboration
8.6
276
9.9
52
8.3
273
9.9
50
8.6
282
9.8
50
8.3
268
9.9
50
8.7
277
9.9
50
8.4
273
9.8
50
Social Management
8.8
308
9.9
54
8.9
306
9.9
53
8.5
300
9.9
52
8.8
302
9.9
52
7.9
286
9.8
52
8.4
281
9.9
52
8.5
235
9.9
23
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Monitoring & Listening
Not enough data
9.7
44
Not enough data
9.7
44
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
43
Not enough data
9.6
42
Data Management & Analysis
Not enough data
9.7
43
Not enough data
9.7
43
Not enough data
9.8
43
Not enough data
9.7
42
Visual UGC
Not enough data
9.8
32
Not enough data
9.6
33
Not enough data
9.6
33
Not enough data
9.8
32
Integrations
Not enough data
9.6
32
Not enough data
9.8
34
Not enough data
9.9
33
Not enough data
9.7
33
Support
Not enough data
9.8
33
Not enough data
9.7
33
Performance
Not enough data
9.7
31
Not enough data
9.4
34
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1426
|
Verified
8.8
111
|
Verified
8.7
1041
|
Verified
8.7
94
8.8
1228
|
Verified
8.7
95
|
Verified
Reporting
Feature Not Available
8.4
83
8.7
1212
|
Verified
8.6
90
|
Verified
9.2
1465
|
Verified
8.7
113
|
Verified
Media Monitoring
8.8
1255
|
Verified
8.6
99
|
Verified
8.8
1072
|
Verified
8.5
100
|
Verified
8.5
911
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.7
86
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Synup are categorized as Customer Advocacy, Local Listing Management, Local SEO, Online Reputation Management, Social Media Suites, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Conversational Marketing, Chatbots, and Live Chat
Synup is categorized as Store Locator, User-Generated Content, Social Media Listening Tools, and Social Media Analytics
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Marketing and Advertising
39.0%
Financial Services
5.3%
Retail
5.0%
Information Technology and Services
3.2%
Health, Wellness and Fitness
3.2%
Other
44.3%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Synup
Most Helpful Favorable Review
Verified User in Accounting
Nice UI, but it sucks that you have to blabla
Most Helpful Critical Review
Cole T.
Verified User in Marketing and Advertising
First, most of the directories they submit you to are worthless. They don't submit you to any of the 4 major data platforms. They lied on the pitch that they have a list of hundreds of other directories that they monitor and track while you manually submit...
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Verified User in Accounting
Nice UI, but it sucks that you have to blabla
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Cole T.
Verified User in Marketing and Advertising
First, most of the directories they submit you to are worthless. They don't submit you to any of the 4 major data platforms. They lied on the pitch that they have a list of hundreds of other directories that they monitor and track while you manually submit...
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
Is this better than BirdEye as far as features go
2 comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 comments
JC
The word "Both" in English typically refers to two items or people considered together. Without additional context, it is difficult to provide a more...Read more
Synup has no more discussions with answers
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