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Birdeye
Birdeye
(3,140)
4.7 out of 5
Birdeye
By Birdeye
Optimized for quick response
Podium
Podium
(1,845)
4.6 out of 5
Podium
By Podium
Get a quote
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At a Glance
Birdeye
Birdeye
Star Rating
(3,140)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Birdeye
Podium
Podium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Information
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Podium excels in its Live Chat feature, scoring 9.1, which allows for seamless customer interactions. In contrast, Birdeye's Live Chat scored lower at 8.8, indicating that Podium may provide a more robust chat experience.
  • Reviewers mention that Birdeye shines in Quality of Support, with a score of 9.4 compared to Podium's 9.0. This suggests that users may find Birdeye's customer service more responsive and helpful when issues arise.
  • G2 users highlight Podium's superior Text Scheduler functionality, scoring 8.4, while Birdeye's Text Scheduler scored higher at 8.8. This indicates that users may prefer Birdeye for scheduling text messages effectively.
  • Users on G2 report that Birdeye's AI capabilities, particularly in AI Text Generation, scored 8.7, outperforming Podium's 7.9. This suggests that Birdeye may offer more advanced AI features for generating text content.
  • Reviewers say that Podium's Customization Interface is rated at 8.6, which is on par with Birdeye's 8.8. However, users mention that Podium's interface is more intuitive, making it easier for small businesses to tailor their experience.
  • Users report that both platforms have strong Multi-Channel Coverage, but Podium's score of 8.4 indicates it may not be as comprehensive as Birdeye's offerings, which are better rated in this area, suggesting a more integrated approach to managing customer interactions across various channels.
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Pricing
Entry-Level Pricing
Birdeye
No pricing available
Podium
Core
$399.00
Per Month
Browse all 3 pricing plans
Free Trial
Birdeye
Free Trial is available
Podium
No trial information available
Ratings
Meets Requirements
9.3
2,653
9.1
1,549
Ease of Use
9.3
2,702
9.3
1,568
Ease of Setup
9.1
1,832
9.2
917
Ease of Admin
9.3
1,653
9.3
803
Quality of Support
9.4
2,556
9.0
1,447
Has the product been a good partner in doing business?
9.5
1,658
9.2
819
Product Direction (% positive)
9.4
2,615
9.0
1,542
Features by Category
Conversational MarketingHide 14 FeaturesShow 14 Features
8.7
4,766
8.5
2,061
Messenger
8.8
348
|
Verified
8.4
126
8.5
347
|
Verified
7.9
175
8.8
351
|
Verified
9.1
191
8.8
348
|
Verified
Feature Not Available
Channels
8.9
365
|
Verified
8.1
181
9.0
356
|
Verified
8.7
191
9.0
366
|
Verified
9.3
206
8.1
290
|
Verified
Feature Not Available
8.4
281
|
Verified
8.1
165
Customers
8.9
355
|
Verified
8.3
122
8.7
345
8.4
126
9.0
354
|
Verified
8.6
193
8.7
339
|
Verified
8.3
193
8.6
321
8.5
192
Automotive MarketingHide 9 FeaturesShow 9 Features
Not enough data
9.0
392
Platform Basics
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Platform Data
Not enough data
9.4
44
Not enough data
9.0
44
Platform Additional Functionality
Not enough data
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Platform Content
Not enough data
9.1
43
SMS MarketingHide 14 FeaturesShow 14 Features
8.8
2,366
8.5
2,064
Text Messaging
9.0
224
8.7
179
|
Verified
9.1
222
9.3
192
|
Verified
8.8
202
8.4
139
9.1
234
8.6
192
|
Verified
Feature Not Available
8.4
166
|
Verified
8.8
201
8.5
167
|
Verified
8.9
210
8.6
186
|
Verified
Feature Not Available
8.6
170
|
Verified
SMS Platform
9.0
219
8.5
177
|
Verified
9.1
217
8.6
178
|
Verified
8.6
162
Feature Not Available
8.4
165
7.7
157
|
Verified
8.3
148
Feature Not Available
8.7
162
8.3
161
|
Verified
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.3
1,901
Channels
Not enough data
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Design
Not enough data
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Generative AI
Not enough data
7.9
158
Not enough data
7.8
153
Shared InboxHide 10 FeaturesShow 10 Features
Not enough data
8.6
200
Productivity Tools
Not enough data
8.3
50
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
50
Not enough data
8.8
50
Not enough data
8.1
50
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
2,051
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment ProcessingHide 16 FeaturesShow 16 Features
8.5
523
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.0
1,640
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
3,667
Not enough data
Content & Collaboration
8.6
276
Not enough data
8.3
273
Not enough data
8.6
282
Not enough data
8.3
268
Not enough data
8.7
277
Not enough data
8.4
273
Not enough data
Social Management
8.8
308
Not enough data
8.9
306
Not enough data
8.5
300
Not enough data
8.8
302
Not enough data
7.9
286
Not enough data
8.4
281
Not enough data
8.5
235
Not enough data
Communication Platform as a ServiceHide 6 FeaturesShow 6 Features
Not enough data
8.5
1,395
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Experience ManagementHide 10 FeaturesShow 10 Features
8.5
3,495
Not enough data
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
1,845
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
2,060
8.7
182
Responses
8.8
203
9.1
18
8.7
203
8.2
19
8.7
194
8.9
19
Feature Not Available
Feature Not Available
Feature Not Available
8.2
18
Platform
9.0
209
Feature Not Available
8.8
197
Feature Not Available
8.8
205
9.3
18
8.8
198
8.5
18
Feature Not Available
Feature Not Available
8.8
192
8.8
19
8.9
208
9.0
18
Generative AI
8.6
127
8.5
18
8.7
124
8.3
17
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
4,582
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
2,297
8.4
1,616
Conversational Platform
8.8
328
8.7
259
Feature Not Available
8.5
217
8.8
283
8.3
132
8.9
254
8.6
146
Support Automation
8.7
277
8.7
221
8.7
283
8.4
131
8.8
276
8.7
132
8.7
241
8.2
140
Generative AI
8.4
179
7.8
119
8.4
176
7.7
119
AI ChatbotsHide 15 FeaturesShow 15 Features
Not enough data
8.6
324
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Live ChatHide 14 FeaturesShow 14 Features
8.8
3,278
8.5
6,263
Generative AI
8.8
134
8.0
183
8.7
130
7.7
179
8.2
123
Feature Not Available
Communication
9.1
298
|
Verified
9.2
624
|
Verified
9.0
323
|
Verified
9.1
649
|
Verified
8.6
212
8.2
438
9.1
297
|
Verified
9.0
592
|
Verified
8.5
191
7.3
225
Internal Use
8.9
354
|
Verified
8.3
545
|
Verified
9.0
293
|
Verified
9.0
605
|
Verified
8.7
212
8.7
577
|
Verified
8.8
217
8.6
555
|
Verified
9.1
277
|
Verified
8.8
562
|
Verified
8.6
217
8.5
529
|
Verified
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.8
9,610
8.4
4,958
Consumer Intelligence
9.2
1426
|
Verified
9.2
599
|
Verified
8.7
1041
|
Verified
8.5
489
8.8
1228
|
Verified
8.6
530
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.7
1212
|
Verified
8.4
497
|
Verified
9.2
1465
|
Verified
9.0
619
|
Verified
Media Monitoring
8.8
1255
|
Verified
8.6
490
8.8
1072
|
Verified
7.2
173
8.5
911
8.3
485
In-House Management
Feature Not Available
8.6
479
Feature Not Available
8.6
478
|
Verified
Generative AI
Feature Not Available
7.6
119
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
VoIPHide 12 FeaturesShow 12 Features
Not enough data
7.9
97
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
Podium
Podium
Unique Categories
Birdeye
Podium
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
55.5%
Mid-Market(51-1000 emp.)
35.6%
Enterprise(> 1000 emp.)
8.9%
Podium
Podium
Small-Business(50 or fewer emp.)
59.7%
Mid-Market(51-1000 emp.)
35.4%
Enterprise(> 1000 emp.)
4.9%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Podium
Podium
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
Birdeye
Birdeye
Most Helpful Favorable Review
Chris I.
CI
Chris I.
Verified User in Financial Services

I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...

Most Helpful Critical Review
Verified User in Legal Services
GL
Verified User in Legal Services

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...

Podium
Podium
Most Helpful Favorable Review
Joseph M.
JM
Joseph M.
Verified User in Retail

I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.

Most Helpful Critical Review
RR
Robert R.
Verified User in Automotive

Podium has the worst customer service I have ever experienced. The company employs a third party to contact dealers and try to sell them services one or twice a week. Even after being asked to be placed on a do not call list, they are still reaching out. I...

Alternatives
Birdeye
Birdeye Alternatives
SOCi
SOCi
Add SOCi
Reputation
Reputation
Add Reputation
Synup
Synup
Add Synup
Yext
Yext
Add Yext
Podium
Podium Alternatives
Intercom
Intercom
Add Intercom
Plivo
Plivo
Add Plivo
Swell
Swell
Add Swell
Drift
Drift
Add Drift
Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
Chris F.
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
See all discussions
Podium
Podium Discussions
How can I make people interact with the chat feature better?
3 comments
Jeff J.
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
Jeffrey P.
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
See all discussions
Ask Birdeye a QuestionContact Birdeye
Ask Podium a QuestionContact Podium

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Birdeye
Birdeye
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Podium
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