Compare Birdeye and Venmo 
At a Glance
Market Segments
Small-Business (55.5% of reviews)
Small-Business (67.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,135)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeVenmo
Star Rating
(211)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about VenmoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in "Quality of Support" with a score of 9.4, while Venmo for Business falls behind at 8.6. Reviewers mention that Birdeye's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that Birdeye's "Ease of Setup" is rated at 9.1, significantly higher than Venmo for Business's 8.2. Users on G2 appreciate how straightforward it is to get started with Birdeye, which is crucial for small businesses looking to implement new software without extensive downtime.
- Users say that Birdeye's "Payment Processing" features, particularly "Credit Card Processing" at 9.2, are more robust compared to Venmo for Business's 8.4. Reviewers highlight the seamless integration of various payment options in Birdeye, which enhances the customer experience.
- G2 users report that Birdeye's "Online Presence Management" is rated at 9.0, while Venmo for Business does not focus on this area. Users mention that Birdeye helps businesses manage their online reputation effectively, which is essential for attracting new customers.
- Reviewers mention that Birdeye's "Text Messaging" capabilities, especially "Bulk SMS" at 9.0, are superior to Venmo for Business's offerings. Users appreciate the ability to reach a larger audience quickly, which is a significant advantage for marketing campaigns.
- Users on G2 report that Birdeye's "Analytics" features, with a score of 9.0, provide deeper insights compared to Venmo for Business's 7.6. Reviewers say that the detailed reporting and analytics help businesses make informed decisions, enhancing their overall strategy.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableVenmo
No pricing availableFree Trial
Birdeye
Free Trial is available
Venmo
No trial information availableRatings
Meets Requirements
9.3
2,653
9.1
175
Ease of Use
9.3
2,702
9.2
174
Ease of Setup
9.1
1,832
8.2
23
Ease of Admin
9.3
1,653
8.0
23
Quality of Support
9.4
2,556
8.6
127
Has the product been a good partner in doing business?
9.5
1,658
7.9
22
Product Direction (% positive)
9.4
2,615
8.0
172
Features by Category
Messenger
8.8
348
|
Verified
Not enough data
8.5
347
|
Verified
Not enough data
8.8
351
|
Verified
Not enough data
8.8
348
|
Verified
Not enough data
Channels
8.9
365
|
Verified
Not enough data
9.0
356
|
Verified
Not enough data
9.0
366
|
Verified
Not enough data
8.1
290
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
Customers
8.9
355
|
Verified
Not enough data
8.7
345
Not enough data
9.0
354
|
Verified
Not enough data
8.7
339
|
Verified
Not enough data
8.6
321
Not enough data
Text Messaging
9.0
224
Not enough data
9.1
222
Not enough data
8.8
202
Not enough data
9.1
234
Not enough data
Feature Not Available
Not enough data
8.8
201
Not enough data
8.9
210
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
219
Not enough data
9.1
217
Not enough data
8.6
162
Not enough data
8.4
165
Not enough data
8.3
148
Not enough data
8.7
162
Not enough data
Listing Management
8.8
343
|
Verified
Not enough data
8.8
318
|
Verified
Not enough data
8.4
274
Not enough data
8.7
340
|
Verified
Not enough data
Performance
8.9
388
|
Verified
Not enough data
9.0
388
|
Verified
Not enough data
Payment Processing
8.8
36
8.4
32
9.1
36
8.4
39
9.4
36
9.0
40
8.6
32
8.4
33
Administration
8.7
34
7.6
33
8.4
32
7.8
31
8.1
35
6.6
34
7.8
30
7.9
30
8.4
31
7.3
25
8.5
31
7.2
26
8.4
31
7.2
25
Payment Options
7.4
31
7.4
25
9.0
35
8.3
29
Security
8.3
30
8.1
26
Platform
8.4
31
8.2
26
8.3
32
7.9
26
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
276
Not enough data
8.3(won by default)
273
Not enough data
8.6(won by default)
282
Not enough data
8.3(won by default)
268
Not enough data
8.7(won by default)
277
Not enough data
8.4(won by default)
273
Not enough data
Social Management
8.8(won by default)
308
Not enough data
8.9(won by default)
306
Not enough data
8.5(won by default)
300
Not enough data
8.8(won by default)
302
Not enough data
7.9(won by default)
286
Not enough data
8.4(won by default)
281
Not enough data
8.5(won by default)
235
Not enough data
Analytics
8.7
413
Not enough data
8.9
408
Not enough data
8.7
390
Not enough data
8.0
340
Not enough data
Customization
8.5
349
Not enough data
8.2
334
Not enough data
8.6
358
Not enough data
8.4
340
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback Management
8.7
408
Not enough data
8.6
400
Not enough data
9.0
483
Not enough data
Feedback Analysis
8.7
411
Not enough data
8.8
414
Not enough data
8.7
407
Not enough data
Feedback Sources
9.5
546
Not enough data
9.1
466
Not enough data
Feature Not Available
Not enough data
9.0
437
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational Platform
8.8
328
Not enough data
Feature Not Available
Not enough data
8.8
283
Not enough data
8.9
254
Not enough data
Support Automation
8.7
277
Not enough data
8.7
283
Not enough data
8.8
276
Not enough data
8.7
241
Not enough data
Generative AI
8.4
179
Not enough data
8.4
176
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
298
|
Verified
Not enough data
9.0
323
|
Verified
Not enough data
8.6
212
Not enough data
9.1
297
|
Verified
Not enough data
8.5
191
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
293
|
Verified
Not enough data
8.7
212
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Consumer Intelligence
9.2
1426
|
Verified
Not enough data
8.7
1041
|
Verified
Not enough data
8.8
1228
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.7
1212
|
Verified
Not enough data
9.2
1465
|
Verified
Not enough data
Media Monitoring
8.8
1255
|
Verified
Not enough data
8.8
1072
|
Verified
Not enough data
8.5
911
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Venmo are categorized as Payment Processing
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Online Reputation Management, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
Venmo has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Venmo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.6%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
Marketing and Advertising
9.8%
Information Technology and Services
5.4%
Entertainment
3.9%
Real Estate
3.4%
Non-Profit Organization Management
3.4%
Other
74.1%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Venmo
Most Helpful Favorable Review
Varun I.
Verified User in Food & Beverages
It is a quick and reliable way to send money to people.
Most Helpful Critical Review
Verified User in Design
The social media factor. I'm fairly private financially. I've accidentally posted my activity. I understand the function but don't feel finance and social media should mix ESPECIALLY after the big Facebook fiasco. I am not worried about it but any app...
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Varun I.
Verified User in Food & Beverages
It is a quick and reliable way to send money to people.
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Design
The social media factor. I'm fairly private financially. I've accidentally posted my activity. I understand the function but don't feel finance and social media should mix ESPECIALLY after the big Facebook fiasco. I am not worried about it but any app...
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