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Birdeye
Birdeye
(3,144)
4.7 out of 5
Birdeye
By Birdeye
Optimized for quick response
GatherUp
GatherUp
(48)
4.5 out of 5
GatherUp
By GatherUp
At a Glance
Birdeye
Birdeye
Star Rating
(3,144)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Birdeye
GatherUp
GatherUp
Star Rating
(48)4.5 out of 5
Market Segments
Small-Business (70.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about GatherUp
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that GatherUp excels in its Bulk SMS feature, scoring 9.0, which allows businesses to efficiently reach a large audience. In contrast, Birdeye's similar feature is rated slightly lower, indicating that GatherUp may provide a more robust solution for mass communication.
  • Reviewers mention that Birdeye shines in Quality of Support, with a score of 9.4 compared to GatherUp's 9.2. This suggests that users may find Birdeye's customer service more responsive and helpful when issues arise.
  • G2 users highlight that GatherUp's Patient Feedback Management feature is rated 9.2, making it a strong choice for healthcare providers looking to gather and manage patient insights effectively, while Birdeye's similar functionality is not as highly rated.
  • Users on G2 report that Birdeye's Reputation Management feature scores 9.3, indicating a more comprehensive approach to managing online reviews and customer feedback compared to GatherUp, which may be a deciding factor for businesses focused on their online presence.
  • Reviewers mention that GatherUp's Ease of Setup is rated 9.2, suggesting that new users may find it easier to get started with this platform compared to Birdeye, which has a slightly lower score of 9.1.
  • Users say that Birdeye's Integration with Wearables is rated 7.5, which may be a drawback for businesses looking to leverage health technology, while GatherUp does not have this feature, indicating a potential gap in functionality for health-focused applications.
Featured Products
Canvs AI
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Canvs AI
(126)
Enterprise Feedback Management
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UserEvidence
Sponsored
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UserEvidence
(40)
Enterprise Feedback Management
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Customerly
Sponsored
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Customerly
(35)
Enterprise Feedback Management
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Pricing
Entry-Level Pricing
Birdeye
No pricing available
GatherUp
No pricing available
Free Trial
Birdeye
Free Trial is available
GatherUp
Free Trial is available
Ratings
Meets Requirements
9.3
2,657
9.1
34
Ease of Use
9.3
2,706
9.0
35
Ease of Setup
9.1
1,834
9.2
24
Ease of Admin
9.3
1,653
9.1
24
Quality of Support
9.4
2,561
9.2
30
Has the product been a good partner in doing business?
9.5
1,658
9.3
23
Product Direction (% positive)
9.4
2,619
8.9
33
Features by Category
Conversational MarketingHide 14 FeaturesShow 14 Features
8.7
4,752
Not enough data
Messenger
8.8
347
|
Verified
Not enough data
8.6
346
|
Verified
Not enough data
8.8
350
|
Verified
Not enough data
8.8
347
|
Verified
Not enough data
Channels
8.9
364
|
Verified
Not enough data
9.0
355
|
Verified
Not enough data
9.0
365
|
Verified
Not enough data
8.1
289
|
Verified
Not enough data
8.4
280
|
Verified
Not enough data
Customers
8.9
354
|
Verified
Not enough data
8.7
344
Not enough data
9.0
353
|
Verified
Not enough data
8.7
338
|
Verified
Not enough data
8.6
320
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
8.8
2,355
Not enough data
Text Messaging
9.0
223
Not enough data
9.0
221
Not enough data
8.8
201
Not enough data
9.1
233
Not enough data
Feature Not Available
Not enough data
8.8
200
Not enough data
8.9
209
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
218
Not enough data
9.1
216
Not enough data
8.6
162
Not enough data
8.4
164
Not enough data
8.3
147
Not enough data
8.7
161
Not enough data
Local Listing ManagementHide 6 FeaturesShow 6 Features
8.8
2,046
Not enough data
Listing Management
8.8
342
|
Verified
Not enough data
8.8
317
|
Verified
Not enough data
8.4
274
Not enough data
8.7
339
|
Verified
Not enough data
Performance
8.9
387
|
Verified
Not enough data
9.0
387
|
Verified
Not enough data
Payment ProcessingHide 16 FeaturesShow 16 Features
8.5
523
Not enough data
Payment Processing
8.8
36
Not enough data
9.1
36
Not enough data
9.4
36
Not enough data
8.6
32
Not enough data
Administration
8.7
34
Not enough data
8.4
32
Not enough data
8.1
35
Not enough data
7.8
30
Not enough data
8.4
31
Not enough data
8.5
31
Not enough data
8.4
31
Not enough data
Payment Options
7.4
31
Not enough data
9.0
35
Not enough data
Security
8.3
30
Not enough data
Platform
8.4
31
Not enough data
8.3
32
Not enough data
Local SEOHide 6 FeaturesShow 6 Features
9.0
1,640
Not enough data
Local Search Optimization
8.6
139
Not enough data
9.1
291
|
Verified
Not enough data
9.2
306
|
Verified
Not enough data
9.4
311
|
Verified
Not enough data
8.9
281
Not enough data
9.1
312
|
Verified
Not enough data
Social Media ManagementHide 13 FeaturesShow 13 Features
8.5
3,667
Not enough data
Content & Collaboration
8.6
276
Not enough data
8.3
273
Not enough data
8.6
282
Not enough data
8.4
268
Not enough data
8.7
277
Not enough data
8.4
273
Not enough data
Social Management
8.8
308
Not enough data
8.9
306
Not enough data
8.5
300
Not enough data
8.8
302
Not enough data
7.9
286
Not enough data
8.4
281
Not enough data
8.5
235
Not enough data
Experience ManagementHide 10 FeaturesShow 10 Features
8.5
3,503
Not enough data
Analytics
8.7
414
Not enough data
8.9
409
Not enough data
8.7
391
Not enough data
8.0
341
Not enough data
Customization
8.5
350
Not enough data
8.2
335
Not enough data
8.6
359
Not enough data
8.4
341
Not enough data
Generative AI
8.6
281
Not enough data
8.6
282
Not enough data
Patient EngagementHide 13 FeaturesShow 13 Features
8.5
1,845
Not enough data
Patient-Centered Functions
9.1
164
Not enough data
9.2
160
Not enough data
7.8
147
Not enough data
8.8
157
Not enough data
7.6
143
Not enough data
Operations
8.8
162
Not enough data
8.7
153
Not enough data
8.0
161
Not enough data
8.8
153
Not enough data
8.9
154
Not enough data
7.9
147
Not enough data
7.9
144
Not enough data
Generative AI
Feature Not Available
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
8.8
2,060
Not enough data
Responses
8.8
203
Not enough data
8.7
203
Not enough data
8.7
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
209
Not enough data
8.8
197
Not enough data
8.8
205
Not enough data
8.8
198
Not enough data
Feature Not Available
Not enough data
8.8
192
Not enough data
8.9
208
Not enough data
Generative AI
8.6
127
Not enough data
8.7
124
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
8.9
4,591
Not enough data
Feedback Management
8.7
409
Not enough data
8.6
401
Not enough data
9.0
484
Not enough data
Feedback Analysis
8.7
412
Not enough data
8.8
415
Not enough data
8.7
408
Not enough data
Feedback Sources
9.5
547
Not enough data
9.1
467
Not enough data
Feature Not Available
Not enough data
9.0
438
Not enough data
Generative AI
8.7
308
Not enough data
8.7
302
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.7
2,315
Not enough data
Conversational Platform
8.8
330
Not enough data
Feature Not Available
Not enough data
8.8
285
Not enough data
8.9
256
Not enough data
Support Automation
8.7
279
Not enough data
8.7
285
Not enough data
8.8
278
Not enough data
8.8
243
Not enough data
Generative AI
8.4
181
Not enough data
8.4
178
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
3,285
Not enough data
Generative AI
8.8
134
Not enough data
8.7
130
Not enough data
8.2
123
Not enough data
Communication
9.1
299
|
Verified
Not enough data
9.0
324
|
Verified
Not enough data
8.7
213
Not enough data
9.1
298
|
Verified
Not enough data
8.5
192
Not enough data
Internal Use
8.9
354
|
Verified
Not enough data
9.0
294
|
Verified
Not enough data
8.7
213
Not enough data
8.8
217
Not enough data
9.1
277
|
Verified
Not enough data
8.6
217
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Online Reputation ManagementHide 12 FeaturesShow 12 Features
8.9
9,625
8.7
143
Consumer Intelligence
9.2
1428
|
Verified
9.1
22
|
Verified
8.7
1043
|
Verified
8.9
19
8.8
1230
|
Verified
9.1
18
|
Verified
Reporting
Feature Not Available
7.7
14
|
Verified
8.8
1214
|
Verified
8.3
18
|
Verified
9.2
1467
|
Verified
8.8
22
|
Verified
Media Monitoring
8.8
1256
|
Verified
8.6
17
|
Verified
8.8
1073
|
Verified
8.7
13
|
Verified
8.5
914
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Brand AdvocacyHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local MarketingHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye
Birdeye
GatherUp
GatherUp
Birdeye and GatherUp are categorized as Online Reputation Management
Unique Categories
Birdeye
GatherUp
GatherUp is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Birdeye
Birdeye
Small-Business(50 or fewer emp.)
55.4%
Mid-Market(51-1000 emp.)
35.5%
Enterprise(> 1000 emp.)
9.1%
GatherUp
GatherUp
Small-Business(50 or fewer emp.)
70.7%
Mid-Market(51-1000 emp.)
19.5%
Enterprise(> 1000 emp.)
9.8%
Reviewers' Industry
Birdeye
Birdeye
Hospital & Health Care
9.9%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.8%
Marketing and Advertising
6.1%
Other
59.9%
GatherUp
GatherUp
Marketing and Advertising
34.1%
Insurance
9.8%
Health, Wellness and Fitness
7.3%
Retail
4.9%
Hospital & Health Care
4.9%
Other
39.0%
Most Helpful Reviews
Birdeye
Birdeye
Most Helpful Favorable Review
Chris I.
CI
Chris I.
Verified User in Financial Services

I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...

Most Helpful Critical Review
Verified User in Legal Services
GL
Verified User in Legal Services

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...

GatherUp
GatherUp
Most Helpful Favorable Review
Verified User in Consumer Goods
GC
Verified User in Facilities Services

like that you can easily upload batches of customers or individually and you can see when the feedback request is opened and instantly have access to the feedback

Most Helpful Critical Review
Verified User
G
Verified User in Information Technology and Services

Hard to understand at first - requires extensive training

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Discussions
Birdeye
Birdeye Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
Chris F.
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
See all discussions
GatherUp
GatherUp Discussions
Monty the Mongoose crying
GatherUp has no discussions with answers
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Add Product
Birdeye
Birdeye
Optimized for quick response
GatherUp
GatherUp