Compare Birdeye and GatherUp 
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Birdeye
Star Rating
(3,220)4.7 out of 5
Market Segments
Small-Business (54.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BirdeyeGatherUp
Star Rating
(48)4.5 out of 5
Market Segments
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GatherUpSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GatherUp excels in its Bulk SMS feature, scoring 9.0, which allows businesses to efficiently reach a large audience. In contrast, Birdeye's similar feature is rated slightly lower, indicating that GatherUp may provide a more robust solution for mass communication.
- Reviewers mention that Birdeye shines in Quality of Support, with a score of 9.4 compared to GatherUp's 9.2. This suggests that users may find Birdeye's customer service more responsive and helpful when issues arise.
- G2 users highlight that GatherUp's Patient Feedback Management feature is particularly effective, scoring 9.2, which is crucial for healthcare businesses looking to enhance patient engagement. Birdeye, while strong, does not match this specific functionality as closely.
- Users on G2 report that Birdeye's Reputation Management feature is superior, with a score of 9.3, making it a preferred choice for businesses focused on maintaining a positive online presence. GatherUp's score in this area is commendable but does not reach the same heights.
- Reviewers say that GatherUp's Ease of Setup is rated at 9.2, indicating a user-friendly onboarding process that many find beneficial. In comparison, Birdeye's score of 9.1 suggests it may not be as straightforward, which could be a consideration for new users.
- Users report that Birdeye's Integration with Wearables feature, scoring 7.5, is less robust than GatherUp's offerings, which may limit its appeal to businesses looking to leverage health technology. This could be a deciding factor for companies in the health sector.
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Pricing
Entry-Level Pricing
Birdeye
No pricing availableGatherUp
No pricing availableFree Trial
Birdeye
Free Trial is available
GatherUp
Free Trial is available
Ratings
Meets Requirements
9.3
2,732
9.1
34
Ease of Use
9.3
2,782
9.0
35
Ease of Setup
9.1
1,903
9.2
24
Ease of Admin
9.3
1,690
9.1
24
Quality of Support
9.4
2,625
9.2
30
Has the product been a good partner in doing business?
9.5
1,695
9.3
23
Product Direction (% positive)
9.4
2,696
8.9
33
Features by Category
Messenger
8.7
359
|
Verified
Not enough data
8.5
358
|
Verified
Not enough data
8.7
362
|
Verified
Not enough data
8.8
359
|
Verified
Not enough data
Channels
8.9
376
|
Verified
Not enough data
8.9
367
|
Verified
Not enough data
9.0
376
|
Verified
Not enough data
8.1
300
|
Verified
Not enough data
8.4
292
|
Verified
Not enough data
Customers
8.9
365
|
Verified
Not enough data
8.7
355
Not enough data
9.0
364
|
Verified
Not enough data
8.7
349
|
Verified
Not enough data
8.6
331
Not enough data
Text Messaging
9.0
229
Not enough data
9.1
227
Not enough data
8.8
207
Not enough data
9.1
239
Not enough data
Feature Not Available
Not enough data
8.9
206
Not enough data
8.9
215
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.1
224
Not enough data
9.1
222
Not enough data
8.6
167
Not enough data
8.5
170
Not enough data
8.3
153
Not enough data
8.7
167
Not enough data
Listing Management
8.8
350
|
Verified
Not enough data
8.8
325
|
Verified
Not enough data
8.3
281
Not enough data
8.7
347
|
Verified
Not enough data
Performance
8.9
395
|
Verified
Not enough data
9.0
394
|
Verified
Not enough data
Payment Processing
8.9
37
Not enough data
9.1
37
Not enough data
9.4
37
Not enough data
8.7
33
Not enough data
Administration
8.8
35
Not enough data
8.5
33
Not enough data
8.1
36
Not enough data
7.8
31
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Payment Options
7.4
32
Not enough data
9.0
36
Not enough data
Security
8.3
31
Not enough data
Platform
8.4
32
Not enough data
8.4
33
Not enough data
Local Search Optimization
8.6
150
Not enough data
9.1
302
|
Verified
Not enough data
9.2
317
|
Verified
Not enough data
9.4
322
|
Verified
Not enough data
8.9
293
Not enough data
9.1
323
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
293
Not enough data
8.4(won by default)
290
Not enough data
8.7(won by default)
299
Not enough data
8.4(won by default)
285
Not enough data
8.7(won by default)
294
Not enough data
8.5(won by default)
290
Not enough data
Social Management
8.8(won by default)
327
Not enough data
8.9(won by default)
325
Not enough data
8.5(won by default)
319
Not enough data
8.8(won by default)
320
Not enough data
8.0(won by default)
305
Not enough data
8.4(won by default)
300
Not enough data
8.5(won by default)
254
Not enough data
Analytics
8.7
433
Not enough data
8.9
428
Not enough data
8.7
411
Not enough data
8.0
361
Not enough data
Customization
8.5
368
Not enough data
8.2
352
Not enough data
8.6
376
Not enough data
8.4
359
Not enough data
Generative AI
8.6
301
Not enough data
8.7
301
Not enough data
Patient-Centered Functions
9.1
166
Not enough data
9.2
162
Not enough data
7.8
149
Not enough data
8.8
159
Not enough data
7.6
145
Not enough data
Operations
8.8
164
Not enough data
8.7
155
Not enough data
8.0
163
Not enough data
8.8
155
Not enough data
9.0
156
Not enough data
7.9
149
Not enough data
7.9
146
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
209
Not enough data
8.7
207
Not enough data
8.7
197
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
214
Not enough data
8.8
202
Not enough data
8.8
209
Not enough data
8.8
202
Not enough data
Feature Not Available
Not enough data
8.8
197
Not enough data
9.0
213
Not enough data
Generative AI
8.6
130
Not enough data
8.7
127
Not enough data
Feedback Management
8.7
430
Not enough data
8.6
423
Not enough data
9.1
506
Not enough data
Feedback Analysis
8.7
434
Not enough data
8.8
436
Not enough data
8.7
429
Not enough data
Feedback Sources
9.5
568
Not enough data
9.1
489
Not enough data
Feature Not Available
Not enough data
9.0
460
Not enough data
Generative AI
8.7
331
Not enough data
8.7
325
Not enough data
Conversational Platform
8.8
344
Not enough data
Feature Not Available
Not enough data
8.8
299
Not enough data
8.9
269
Not enough data
Support Automation
8.7
292
Not enough data
8.8
298
Not enough data
8.8
291
Not enough data
8.7
256
Not enough data
Generative AI
8.4
194
Not enough data
8.4
192
Not enough data
Generative AI
8.7
141
Not enough data
8.6
138
Not enough data
8.2
130
Not enough data
Communication
9.1
308
|
Verified
Not enough data
9.0
333
|
Verified
Not enough data
8.7
221
Not enough data
9.1
308
|
Verified
Not enough data
8.5
199
Not enough data
Internal Use
8.9
369
|
Verified
Not enough data
9.0
304
|
Verified
Not enough data
8.7
221
Not enough data
8.8
227
Not enough data
9.2
286
|
Verified
Not enough data
8.7
227
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
1475
|
Verified
9.1
22
|
Verified
8.6
1087
|
Verified
8.9
19
8.8
1274
|
Verified
9.1
18
|
Verified
Reporting
Feature Not Available
7.7
14
|
Verified
8.8
1258
|
Verified
8.3
18
|
Verified
9.2
1513
|
Verified
8.8
22
|
Verified
Media Monitoring
8.8
1297
|
Verified
8.6
17
|
Verified
8.7
1115
|
Verified
8.7
13
|
Verified
8.5
955
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and GatherUp are categorized as Online Reputation Management
Unique Categories
Birdeye is categorized as Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Conversational Marketing, Local Listing Management, Chatbots, Local SEO, Social Media Suites, Social Media Management, Live Chat, and Multi-Location Marketing Platforms
GatherUp is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GatherUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.7%
Construction
7.7%
Medical Practice
6.7%
Marketing and Advertising
6.1%
Other
60.1%
Marketing and Advertising
34.1%
Insurance
9.8%
Health, Wellness and Fitness
7.3%
Retail
4.9%
Hospital & Health Care
4.9%
Other
39.0%
Most Helpful Reviews
Birdeye
Most Helpful Favorable Review
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Most Helpful Critical Review
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
GatherUp
Most Helpful Favorable Review
Cynthia C.
Verified User in Financial Services
Seamless review requests that yielded results
Most Helpful Critical Review
Verified User in Insurance
that it used to hide negative reviews. very unprofessional and then the platform changed to display negative reviews
Chris I.
Verified User in Financial Services
I really enjoy how easy their platform is to use. I can see the campaigns we are running currently and also view all responses we received through Birdeye. This tool has allowed our company to increase our review volume, pin point areas of improvement for...
Cynthia C.
Verified User in Financial Services
Seamless review requests that yielded results
Verified User in Legal Services
Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to...
Verified User in Insurance
that it used to hide negative reviews. very unprofessional and then the platform changed to display negative reviews
Discussions
How do you delete a review you post on this site?
7 comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
GatherUp has no discussions with answers
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