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- BeyondTrust Remote Support-vs-SecureLink Customer Connect
Compare BeyondTrust Remote Support and SecureLink Customer Connect 
At a Glance
Market Segments
Enterprise (50.3% of reviews)
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(346)4.7 out of 5
Market Segments
Enterprise (50.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while SecureLink Customer Connect scores slightly lower at 8.8, indicating a potential gap in user experience during live sessions.
- Reviewers mention that BeyondTrust's "Multi-Factor Authentication" feature is highly rated at 9.0, providing robust security, whereas SecureLink's similar offering is rated lower at 8.1, suggesting that users may feel less secure with SecureLink.
- G2 users highlight BeyondTrust's "Centralized Management" capabilities with a score of 9.0, which simplifies administrative tasks, while SecureLink's score of 8.9 indicates it may not be as streamlined, potentially leading to more complex management processes.
- Users on G2 appreciate BeyondTrust's "Session Recording" feature, rated at 9.0, which is crucial for compliance and training, while SecureLink's score of 8.4 suggests it may not meet the same level of user expectations for this functionality.
- Reviewers say that BeyondTrust's "Approval Workflows" feature, rated at 7.6, could use improvement, while SecureLink shines with a higher score of 9.2, indicating a more efficient process for managing access requests.
- Users report that BeyondTrust's "File Sharing" feature is rated at 9.2, making it a strong option for document collaboration, while SecureLink's score of 9.1 shows it is also effective, but may lack some advanced functionalities that users desire.
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Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSecureLink Customer Connect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
SecureLink Customer Connect
No trial information availableRatings
Meets Requirements
9.4
304
9.4
29
Ease of Use
9.3
305
8.9
28
Ease of Setup
8.7
200
9.2
17
Ease of Admin
9.1
190
8.9
19
Quality of Support
9.3
282
9.3
24
Has the product been a good partner in doing business?
9.4
185
9.2
17
Product Direction (% positive)
9.1
302
8.4
30
Features by Category
Administration
9.1
21
Not enough data
7.6
19
Not enough data
7.8
19
Not enough data
7.7
19
Not enough data
9.0
21
Not enough data
7.1
19
Not enough data
Functionality
9.0
20
Not enough data
9.3
20
Not enough data
8.1
18
Not enough data
7.9
18
Not enough data
8.9
20
Not enough data
9.0
21
Not enough data
8.1
19
Not enough data
8.4
18
Not enough data
8.3
18
Not enough data
7.9
17
Not enough data
Monitoring
8.9
20
Not enough data
8.9
20
Not enough data
7.2
16
Not enough data
Reporting
9.0
19
Not enough data
9.2
20
Not enough data
Administration
9.5
106
Not enough data
9.2
105
Not enough data
9.1
92
Not enough data
8.9
92
Not enough data
9.0
96
Not enough data
9.0
102
Not enough data
Maintenance
8.8
95
Not enough data
7.9
69
Not enough data
Communication
8.8
96
Not enough data
7.3
66
Feature Not Available
7.4
62
Feature Not Available
8.4
78
Feature Not Available
Security
8.9
79
Not enough data
9.1
90
9.7
5
Device Support
8.2
75
Feature Not Available
8.7
86
Not enough data
8.7
85
Not enough data
Performance
8.5
87
8.7
5
Administration
9.0
81
Not enough data
8.6
74
Not enough data
8.8
80
Not enough data
9.0
75
Not enough data
9.2
80
Not enough data
8.8
75
Not enough data
9.1
85
Not enough data
Platform
9.0
80
Not enough data
8.2
68
Not enough data
8.5
71
Not enough data
9.2
79
Not enough data
Security
8.6
53
Not enough data
8.7
65
Not enough data
8.6
66
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and SecureLink Customer Connect are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
SecureLink Customer Connect has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Higher Education
11.7%
Hospital & Health Care
6.7%
Computer Software
5.0%
Computer & Network Security
4.4%
Other
49.3%
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Most Helpful Reviews
BeyondTrust Remote Support
Most Helpful Favorable Review
James D.
Verified User in Higher Education
Bomgar does not just provide my team with a remote support solution. It provides my organisation with a set of software technologies to cater for many aspects of service delivery, internally within IT Services and externally to other professional...
Most Helpful Critical Review
Verified User in Information Technology and Services
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...
SecureLink Customer Connect
Most Helpful Favorable Review
Adam M.
Verified User in Computer Software
I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support.
Most Helpful Critical Review
Verified User in Information Technology and Services
Connection issue or gateway disconnection
James D.
Verified User in Higher Education
Bomgar does not just provide my team with a remote support solution. It provides my organisation with a set of software technologies to cater for many aspects of service delivery, internally within IT Services and externally to other professional...
Adam M.
Verified User in Computer Software
I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support.
Verified User in Information Technology and Services
yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...
Verified User in Information Technology and Services
Connection issue or gateway disconnection
Discussions
What is BeyondTrust Remote Support used for?
2 comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
What is BeyondTrust remote support?
1 comment
GS
The phrase "Remote Support Application" is already in English and refers to a software tool designed to provide assistance or troubleshooting services from a...Read more
BeyondTrust Remote Support has no more discussions with answers
Can multiple technicians connect to the same customer at once with SecureLink?
2 comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
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