Compare Bandwidth and Twilio 
At a Glance
Market Segments
Small-Business (45.0% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bandwidth
Star Rating
(426)4.4 out of 5
Market Segments
Small-Business (45.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BandwidthTwilio
Star Rating
(479)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its phone call functionality, boasting a score of 9.1, while Bandwidth also performs well but does not surpass this rating, making Twilio a preferred choice for businesses prioritizing voice communication.
- Reviewers mention that Bandwidth shines in professional support, achieving a score of 8.4 compared to Twilio's 7.4, indicating that users may find more reliable assistance when issues arise with Bandwidth.
- G2 users highlight that Twilio's ease of use is rated at 8.4, which is slightly lower than Bandwidth's 8.8, suggesting that Bandwidth may offer a more intuitive user experience for new users.
- Users on G2 report that both platforms have similar API call speeds, with Twilio at 8.3 and Bandwidth at 8.2, indicating that performance in this area is comparable, but Twilio has a slight edge.
- Reviewers say that Twilio's communication varieties score 8.4, which is higher than Bandwidth's 8.2, suggesting that Twilio may offer a broader range of communication options, appealing to businesses looking for versatility.
- Users say that Bandwidth's quality of support is rated at 9.0, significantly higher than Twilio's 8.0, which may influence buyers who prioritize strong customer service and support in their software selection.
Featured Products
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Pricing
Entry-Level Pricing
Bandwidth
No pricing availableTwilio
No pricing availableFree Trial
Bandwidth
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.9
312
8.8
347
Ease of Use
8.8
327
8.4
350
Ease of Setup
8.7
201
7.9
189
Ease of Admin
8.8
187
8.0
187
Quality of Support
9.0
309
7.9
313
Has the product been a good partner in doing business?
8.9
190
8.2
178
Product Direction (% positive)
9.0
304
8.5
336
Features by Category
Functionality
8.1
47
|
Verified
8.2
94
|
Verified
8.0
41
|
Verified
8.3
91
|
Verified
8.1
47
|
Verified
8.4
92
|
Verified
Support
7.7
51
|
Verified
7.8
92
|
Verified
Feature Not Available
Feature Not Available
8.3
53
|
Verified
7.3
91
|
Verified
API Features
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
7.7
10
Security and Compliance
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
8.5
11
Not enough data
8.7
9
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.1
38
Not enough data
7.3
10
Not enough data
8.3
11
Not enough data
7.3
10
Not enough data
8.5
25
Not enough data
9.1
11
Not enough data
Access
9.2
10
Not enough data
7.8
20
Not enough data
7.9
12
Not enough data
Advanced Features
7.3
17
Not enough data
7.3
20
Not enough data
9.3
38
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Bandwidth is categorized as VoIP Providers
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
60.5%
Information Technology and Services
11.8%
Computer Software
7.6%
Marketing and Advertising
2.4%
Internet
2.4%
Other
15.4%
Computer Software
17.7%
Information Technology and Services
10.6%
Marketing and Advertising
7.1%
Internet
5.2%
Financial Services
4.9%
Other
54.4%
Most Helpful Reviews
Bandwidth
Most Helpful Favorable Review
Verified User in Retail
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Most Helpful Critical Review
Ryan S.
Verified User in Telecommunications
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Twilio
Most Helpful Favorable Review
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Most Helpful Critical Review
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Verified User in Retail
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Leonid K.
Verified User in Computer Software
I can build new apps in a matter of minutes
Ryan S.
Verified User in Telecommunications
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Tanya D.
Verified User in Computer Software
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Alternatives
Discussions
Do you offer International service?
1 comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
Is it possible to do automated skype message using twilio
2 comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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