Compare Bandwidth and Twilio 
- Users report that Twilio excels in its Phone Calls functionality, receiving a high score of 9.1, while Bandwidth also performs well but does not surpass this rating, making Twilio a preferred choice for businesses prioritizing voice communication.
- Reviewers mention that Bandwidth shines in Professional Support, scoring 8.4 compared to Twilio's 7.4, indicating that users may find more reliable assistance when issues arise with Bandwidth.
- G2 users highlight that Twilio's Video Calls feature, with a score of 7.3, is less favored compared to Bandwidth's overall ease of use, which scores 8.8, suggesting that Bandwidth may offer a more user-friendly experience for video communication.
- Users on G2 report that both platforms have similar scores for Ease of Integration at 8.2, but reviewers mention that Twilio's extensive API features, such as Live Chat and Custom Video Player, provide more flexibility for developers.
- Reviewers say that Bandwidth's Quality of Support is a standout feature, with a score of 9.0, which is significantly higher than Twilio's 8.0, indicating that users may feel more supported when using Bandwidth.
- Users report that Twilio's Encryption and HIPAA Compliance scores of 8.0 and 8.5 respectively, are crucial for businesses in regulated industries, while Bandwidth's compliance features also score well, but Twilio's higher ratings may provide additional peace of mind for users concerned about security.
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
