Compare Bandwidth and Plivo 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go
Bandwidth
Star Rating
(425)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BandwidthPlivo
Star Rating
(729)4.5 out of 5
Market Segments
Small-Business (79.4% of reviews)
Entry-Level Pricing
Pay As You Go
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Plivo excels in API Call Speed with a score of 9.1, while Bandwidth lags behind at 8.2. Reviewers mention that this speed is crucial for applications requiring real-time communication, making Plivo a preferred choice for developers.
- Reviewers say that Plivo offers a wider variety of communication options, scoring 8.8 in Communication Varieties compared to Bandwidth's 8.2. Users appreciate Plivo's robust features like Desk-to-Desk Calls and Conference Calls, which enhance team collaboration.
- G2 users highlight that Plivo's Ease of Integration is rated at 8.9, significantly higher than Bandwidth's 8.2. Users mention that Plivo's seamless integration with existing systems simplifies the onboarding process, making it more user-friendly for small businesses.
- Users on G2 report that Bandwidth shines in Quality of Support, achieving a score of 9.0, while Plivo scores 8.6. Reviewers mention that Bandwidth's responsive customer service and professional support options are particularly beneficial for businesses needing immediate assistance.
- Reviewers mention that Plivo's documentation is rated at 8.7, outperforming Bandwidth's 7.8. Users say that comprehensive documentation helps them troubleshoot issues more effectively, making Plivo a more reliable option for developers.
- Users report that both products have similar ratings for Product Direction, with Bandwidth at 9.0 and Plivo at 7.8. However, reviewers mention that Bandwidth's positive outlook on future updates and features gives it an edge for long-term planning.
Featured Products
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Mobile Marketing
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Mobile Marketing
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Mobile Marketing
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Pricing
Entry-Level Pricing
Bandwidth
No pricing availablePlivo
SMS API Platform
Pay As You Go
SMS Pricing starts at $0.0055/sms in the US.
https://www.plivo.com/sms/pricing/us/
- Fraud Shield fights SMS Pumping
- Simplified 10DLC / DLT registration
- Toll-free verification
Free Trial
Bandwidth
Free Trial is available
Plivo
Free Trial is available
Ratings
Meets Requirements
8.9
311
9.1
501
Ease of Use
8.8
326
9.0
513
Ease of Setup
8.7
201
8.9
383
Ease of Admin
8.8
186
9.0
382
Quality of Support
9.0
308
8.6
459
Has the product been a good partner in doing business?
9.0
189
9.0
373
Product Direction (% positive)
9.0
303
7.8
467
Features by Category
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.2
46
|
Verified
8.9
322
|
Verified
8.2
40
|
Verified
9.0
310
|
Verified
8.2
46
|
Verified
8.8
299
|
Verified
Support
7.8
50
|
Verified
8.7
319
|
Verified
Feature Not Available
Feature Not Available
8.4
52
|
Verified
8.6
266
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.1
38
Not enough data
7.3
10
Not enough data
8.3
11
Not enough data
7.3
10
Not enough data
8.5
25
Not enough data
9.1
11
Not enough data
Access
9.2
10
Not enough data
7.8
20
Not enough data
7.9
12
Not enough data
Advanced Features
7.3
17
Not enough data
7.3
20
Not enough data
9.3
38
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Plivo are categorized as Communication Platform as a Service
Unique Categories
Bandwidth is categorized as VoIP
Plivo is categorized as WhatsApp Marketing, Conversational Support, SMS Marketing, Conversational Marketing, Multi-Factor Authentication (MFA), Mobile Marketing, AI Chatbots, AI Agents, and Phone Verification
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
60.6%
Information Technology and Services
11.8%
Computer Software
7.6%
Marketing and Advertising
2.4%
Internet
2.4%
Other
15.2%
Computer Software
18.8%
Information Technology and Services
12.0%
Marketing and Advertising
5.7%
Telecommunications
5.5%
Financial Services
4.2%
Other
53.7%
Most Helpful Reviews
Bandwidth
Most Helpful Favorable Review
Verified User in Retail
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Most Helpful Critical Review
Ryan S.
Verified User in Telecommunications
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Plivo
Most Helpful Favorable Review
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Most Helpful Critical Review
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Verified User in Retail
What I like best is that pricing on rates and virtual numbers are indeed the most economical. I do like the speedy response from customer support and quick resolution of my issues.
Joseph G.
Verified User in Food & Beverages
I love Plivo's delivery rate. I can rest assured that when I use Plivo for my business, the messages will reach my customers. Also, I love their console. The UI/UX is well done.
Ryan S.
Verified User in Telecommunications
Beware of their MMC. We've been a customer since 2006. They're contracts / or Monthly Minimum Contract has No flexibility. Our company is scaling back, and were locked into overpaying for DIDs, or having the choice of losing our DIDs and services all...
Verified User in Computer Software
Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request...
Alternatives
Discussions
Do you offer International service?
1 comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
Can you add emoji use to texting with Plivo ?
2 comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 comment
Official Response from Plivo
I am unable to access external websites, but you can visit the provided link for detailed pricing information.Read more
Could you please document the "Short Code" SMS redirection in your Help docs?
1 comment
HW
Hi Zac, thanks for your suggestion! We went ahead and created a quick How-to Guide for the use case you described. You can find it here:...Read more
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