Compare AzureDesk and Freshdesk 
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (48.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00 Per Month
AzureDesk
Star Rating
(29)4.5 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AzureDeskFreshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while AzureDesk shines with a score of 9.0, indicating that AzureDesk offers a slightly more intuitive interface for creating tickets.
- Reviewers mention that AzureDesk excels in ease of setup with a score of 9.4 compared to Freshdesk's 8.6, suggesting that users find AzureDesk easier to implement and get started with.
- G2 users highlight that AzureDesk's quality of support is rated at 9.4, which is higher than Freshdesk's 8.8, indicating that users feel more satisfied with the support they receive from AzureDesk.
- Users on G2 report that AzureDesk's ticket collaboration feature is rated at 9.3, outperforming Freshdesk's 8.7, which suggests that AzureDesk provides better tools for team collaboration on tickets.
- Reviewers say that AzureDesk's generative AI capabilities, particularly in AI text generation, score 8.3, while Freshdesk's score is lower at 7.8, indicating that AzureDesk offers more advanced AI features for text generation.
- Users mention that AzureDesk's customization options are rated at 9.2, significantly higher than Freshdesk's 8.1, suggesting that AzureDesk allows for more tailored solutions to fit specific business needs.
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Pricing
Entry-Level Pricing
AzureDesk
No pricing availableFreshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
AzureDesk
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.1
23
8.6
3,068
Ease of Use
9.5
23
8.9
3,088
Ease of Setup
9.4
13
8.6
2,148
Ease of Admin
9.3
14
8.7
2,108
Quality of Support
9.4
23
8.8
2,970
Has the product been a good partner in doing business?
9.9
14
8.8
2,035
Product Direction (% positive)
8.8
20
8.8
3,046
Features by Category
Ticket and Case Management
9.0
17
|
Verified
8.9
2123
|
Verified
9.1
17
|
Verified
8.8
2134
|
Verified
8.9
14
|
Verified
8.5
2046
|
Verified
9.0
14
|
Verified
8.5
1939
|
Verified
8.6
13
|
Verified
8.3
1706
|
Verified
8.9
16
|
Verified
8.5
1993
|
Verified
9.3
14
|
Verified
8.7
1913
|
Verified
8.9
11
|
Verified
8.2
1278
|
Verified
Generative AI
Feature Not Available
7.4
256
Feature Not Available
7.6
254
Communication Channels
8.9
16
|
Verified
8.6
1829
|
Verified
9.3
16
|
Verified
8.9
1976
|
Verified
Feature Not Available
8.4
1222
|
Verified
Feature Not Available
8.1
1105
|
Verified
Feature Not Available
8.0
853
|
Verified
Platform
8.9
6
|
Verified
8.1
1068
|
Verified
9.2
6
|
Verified
8.1
1571
|
Verified
9.4
6
|
Verified
8.6
1460
|
Verified
8.8
7
|
Verified
8.3
1056
|
Verified
9.4
14
|
Verified
8.0
1776
|
Verified
9.1
13
|
Verified
8.3
1874
|
Verified
Channels
Not enough data
8.4
309
Not enough data
7.9
291
Not enough data
7.5
282
Design
Not enough data
8.2
286
Not enough data
7.8
292
Not enough data
8.3
313
Not enough data
8.3
299
Not enough data
8.4
290
Generative AI
Not enough data
7.7
224
Not enough data
7.7
224
Usability
Not enough data
8.8
232
Not enough data
8.7
229
Not enough data
8.8
224
Reporting
Not enough data
8.6
219
Not enough data
8.5
216
Not enough data
8.6
227
Generative AI
Not enough data
7.6
156
Not enough data
7.6
156
Conversational Platform
Not enough data
8.4
385
Not enough data
8.4
332
Not enough data
8.3
325
Not enough data
8.4
261
Support Automation
Not enough data
8.5
343
Not enough data
8.4
362
Not enough data
8.3
326
Not enough data
8.2
268
Generative AI
Not enough data
7.7
166
Not enough data
7.7
163
Generative AI
Not enough data
7.8
89
Not enough data
7.9
88
Not enough data
7.5
87
Communication
Not enough data
8.8
548
|
Verified
Not enough data
8.7
566
|
Verified
Not enough data
8.7
461
|
Verified
Not enough data
8.5
165
Not enough data
8.1
169
Internal Use
9.2
6
|
Verified
8.1
1571
|
Verified
Not enough data
8.7
172
Not enough data
8.2
153
Not enough data
8.8
528
|
Verified
Not enough data
8.8
486
|
Verified
Not enough data
8.6
515
|
Verified
Generative AI
Not enough data
8.0
124
Self-Service Experience
Not enough data
8.7
936
Not enough data
8.6
890
Not enough data
8.3
666
Not enough data
8.2
221
Not enough data
8.4
235
Self-Service Platform
Not enough data
8.5
232
Not enough data
8.6
237
Not enough data
8.0
198
Not enough data
8.5
215
Generative AI
Not enough data
8.3(won by default)
67
Not enough data
8.1(won by default)
67
Process
Not enough data
8.6(won by default)
145
Not enough data
9.3(won by default)
465
Not enough data
8.6(won by default)
357
Channels
Not enough data
9.2(won by default)
459
Not enough data
8.8(won by default)
400
Not enough data
8.8(won by default)
360
Not enough data
8.6(won by default)
323
Not enough data
Feature Not Available
Insight
Not enough data
8.7(won by default)
364
Not enough data
8.7(won by default)
152
Not enough data
8.6(won by default)
356
Not enough data
9.1(won by default)
429
Generative AI
Not enough data
8.0
69
Not enough data
7.9
69
Categories
Categories
Shared Categories
AzureDesk and Freshdesk are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Customer Self-Service, and Customer Communications Management
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.6%
Computer Software
13.8%
Management Consulting
6.9%
Education Management
6.9%
Manufacturing
3.4%
Other
41.4%
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Most Helpful Reviews
AzureDesk
Most Helpful Favorable Review
Er. Bahuguna G.
Verified User in Information Technology and Services
AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end...
Most Helpful Critical Review
Ayush S.
Verified User in Higher Education
With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software.
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Er. Bahuguna G.
Verified User in Information Technology and Services
AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Ayush S.
Verified User in Higher Education
With the evolution of technology and a lacking knowledge from user end, it becomes challenging for the user to avail all the services and support that is offered by the software.
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
What does Azuredesk do?
1 comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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