Compare Automat and Drift 
At a Glance
Market Segments
Enterprise (70.6% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
3 months risk-free AI product advisor + personalization features
Starting at $2,500.00 Per Month
Automat
Star Rating
(18)4.6 out of 5
Market Segments
Enterprise (70.6% of reviews)
Entry-Level Pricing
3 months risk-free AI product advisor + personalization features
Learn more about AutomatDrift
Star Rating
(1,251)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in its live chat functionality, with a rating of 9.1, making it a preferred choice for real-time customer engagement. In contrast, Automat's live chat feature, while still effective, has a lower rating, indicating it may not be as robust in this area.
- Reviewers mention that Drift's ease of setup is rated at 8.5, which is higher than Automat's 7.7. This suggests that Drift may provide a more user-friendly onboarding experience, allowing teams to get started quickly without extensive technical support.
- G2 users highlight Drift's quality of support with a score of 8.8, which is slightly lower than Automat's impressive 9.0. This indicates that Automat may offer superior customer service, which can be crucial for businesses needing timely assistance.
- Users on G2 report that Drift's AI capabilities, particularly in AI text generation, are rated at 7.7, while Automat shines with a higher score of 8.9. This suggests that Automat may provide more advanced AI features, enhancing user interactions and automating responses more effectively.
- Reviewers mention that Drift's customization interface is rated at 8.5, which is comparable to Automat's offerings. However, users report that Automat provides more extensive personalization options, allowing for tailored customer experiences that can lead to higher engagement rates.
- Users say that Drift's integration capabilities, particularly with Salesforce, are rated at 8.0, which is competitive but not as high as Automat's overall integration score of 8.5. This indicates that Automat may offer a more seamless experience when connecting with other tools and platforms, which is essential for streamlined operations.
Featured Products
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Sponsored
Default
(52)
Customer Self-Service
Visit Website
Sponsored
AiSDR
(33)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Automat
eCommerce automation package
3 months risk-free
AI product advisor + personalization features
Help your customers decide what to buy and double your conversion rate with your own AI product expert. Chat with customers to understand what they need, make product recommendations, and personalize your website, ads and emails going forward.
- Smart catalog
- Recommendation engine
- Conversational landing pages, banners and pop-ups
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Free Trial
Automat
No trial information availableDrift
Free Trial is available
Ratings
Meets Requirements
8.6
12
8.7
1,014
Ease of Use
8.3
11
8.7
1,027
Ease of Setup
7.7
10
8.5
505
Ease of Admin
8.3
8
8.5
472
Quality of Support
9.0
12
8.8
935
Has the product been a good partner in doing business?
9.1
11
8.9
471
Product Direction (% positive)
9.1
13
8.9
992
Features by Category
Messenger
Not enough data
8.5
203
|
Verified
8.9
6
|
Verified
8.2
201
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
8.5
250
|
Verified
Channels
Not enough data
7.9
116
|
Verified
Not enough data
8.9
249
|
Verified
Not enough data
7.7
91
|
Verified
Not enough data
7.6
81
|
Verified
Not enough data
7.8
90
|
Verified
Customers
Not enough data
8.6
224
|
Verified
Not enough data
8.4
202
|
Verified
8.3
6
|
Verified
8.1
241
|
Verified
7.3
5
8.7
240
|
Verified
6.4
6
|
Verified
8.5
244
|
Verified
Lead Facilitation
Not enough data
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Organization
Not enough data
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Performance Analysis
Not enough data
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Sales Analysis
Not enough data
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
8.1
56
Not enough data
8.2
57
Not enough data
8.1
53
Platform Additional Functionality
Not enough data
8.7
55
Not enough data
8.4
53
Not enough data
8.2
49
Not enough data
8.1
61
Not enough data
8.8
61
Responses
Not enough data
8.2
280
Not enough data
8.3
268
Not enough data
8.4
303
Not enough data
8.1
273
Not enough data
8.0
228
Platform
Not enough data
8.9
309
Not enough data
8.4
291
Not enough data
8.4
275
Not enough data
8.1
281
Not enough data
7.9
240
Not enough data
8.4
261
Not enough data
8.2
286
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Conversational Platform
Not enough data
8.6
167
Not enough data
8.4
117
Not enough data
8.7
128
Not enough data
8.6
92
Support Automation
Not enough data
Feature Not Available
Not enough data
8.4
147
Not enough data
8.7
138
Not enough data
8.4
92
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Branding & Customizatio
Not enough data
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Automatic Rules & Configurations
Not enough data
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Customer Support
Not enough data
7.8
12
Not enough data
7.8
12
Not enough data
8.1
12
Automation
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
8.3
12
Artificial Intelligence
Not enough data
7.7
13
Not enough data
8.2
13
Not enough data
8.3
14
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.2
541
|
Verified
Not enough data
8.5
537
|
Verified
Not enough data
7.8
322
|
Verified
Not enough data
8.6
413
|
Verified
Not enough data
7.8
188
Internal Use
Not enough data
8.4
460
|
Verified
Not enough data
8.7
470
|
Verified
Not enough data
8.5
471
|
Verified
Not enough data
8.2
408
|
Verified
Not enough data
8.3
371
|
Verified
Not enough data
8.0
401
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Self-Service Platform
Not enough data
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Categories
Categories
Shared Categories
Automat and Drift are categorized as Conversational Marketing and Chatbots
Unique Categories
Automat is categorized as E-Commerce Personalization and Personalization
Drift is categorized as Business Scheduling, Buyer Intent Data Providers, Conversational Support, AI Sales Assistant, Bot Platforms, Live Chat, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Automat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Cosmetics
35.3%
Consumer Goods
29.4%
Marketing and Advertising
11.8%
Financial Services
11.8%
Retail
5.9%
Other
5.9%
Computer Software
32.7%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.4%
Most Helpful Reviews
Automat
Most Helpful Favorable Review
Christian B.
Verified User in Cosmetics
Forward thinking, proactive and innovative, Automat has helped us to leverage conversation marketing to accelerate that direct connection with our consumers and further develop digital services. Increased in conversion, time spent and customer satisfaction...
Most Helpful Critical Review
Drift
Most Helpful Favorable Review
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Christian B.
Verified User in Cosmetics
Forward thinking, proactive and innovative, Automat has helped us to leverage conversation marketing to accelerate that direct connection with our consumers and further develop digital services. Increased in conversion, time spent and customer satisfaction...
Justin B.
Verified User in Hospitality
Drift is a highly effective online conversion tool. It was easy to implement and learn how to use for our team members. The recorded live chat transcripts help us learn what works and improve continually. New features such as calendar and email integration...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Alternatives
Discussions
Automat has no discussions with answers
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
