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- Atera-vs-ConnectWise Automate
Compare Atera and ConnectWise Automate 
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (67.2% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(788)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 7 pricing plansConnectWise Automate
Star Rating
(130)4.1 out of 5
Market Segments
Small-Business (67.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, highlighting its robust capabilities in managing various devices effectively, while Atera scores 8.9 in the same area, indicating a slightly less comprehensive approach.
- Reviewers mention that Atera shines in Ease of Use with a score of 9.2, making it more user-friendly for small businesses, whereas ConnectWise Automate has a lower score of 7.3, suggesting a steeper learning curve for new users.
- G2 users note that Atera's Ticketing System is rated at 8.4, with features that streamline ticket management, while ConnectWise Automate's ticketing features score 8.2, indicating that Atera may offer a more efficient ticketing experience.
- Users on G2 highlight Atera's superior Quality of Support with a score of 9.0, which reviewers say contributes to a better overall experience, compared to ConnectWise Automate's score of 7.5, where users have reported slower response times.
- Reviewers mention that ConnectWise Automate's Patch Management is highly rated at 9.0, showcasing its effectiveness in keeping systems updated, while Atera's patch management scores 8.6, indicating it may not be as robust in this critical area.
- Users say that Atera's Remote Access feature is rated at 9.1, providing a seamless experience for remote support, whereas ConnectWise Automate scores higher at 9.8, suggesting it offers superior remote access capabilities that users find essential.
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Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableFree Trial
Atera
Free Trial is available
ConnectWise Automate
No trial information availableRatings
Meets Requirements
8.9
701
8.5
103
Ease of Use
9.2
714
7.3
104
Ease of Setup
9.1
563
6.5
66
Ease of Admin
9.0
499
7.2
63
Quality of Support
9.0
664
7.5
98
Has the product been a good partner in doing business?
9.2
493
7.8
64
Product Direction (% positive)
9.4
692
6.9
102
Features by Category
Ticket and Case Management
8.6
229
Not enough data
8.5
229
Not enough data
8.4
228
Not enough data
8.1
222
Not enough data
8.1
215
Not enough data
8.1
223
Not enough data
8.1
223
Not enough data
8.0
217
Not enough data
Generative AI
6.9
172
Not enough data
7.0
175
Not enough data
Communication Channels
8.1
218
Not enough data
8.6
218
Not enough data
8.0
213
Not enough data
6.0
202
Not enough data
5.8
200
Not enough data
Platform
7.1
214
Not enough data
7.7
224
Not enough data
8.4
223
Not enough data
7.9
224
Not enough data
8.0
226
Not enough data
8.4
223
Not enough data
Administration
8.0
107
Not enough data
8.3
110
Not enough data
8.6
112
Not enough data
Service Desk
8.7
107
Not enough data
8.4
108
Not enough data
8.4
107
Not enough data
Management
8.4
104
Not enough data
8.8
104
Not enough data
8.6
102
Not enough data
8.4
102
Not enough data
8.0
98
Not enough data
Functionality
8.5
106
Not enough data
8.5
103
Not enough data
8.8
105
Not enough data
8.6
103
Not enough data
Administration
8.9
459
|
Verified
9.5
21
|
Verified
7.7
360
8.9
14
|
Verified
8.3
427
|
Verified
9.0
21
|
Verified
Monitoring and Management
9.1
458
|
Verified
9.4
21
|
Verified
8.2
429
|
Verified
9.0
20
8.3
425
|
Verified
8.9
19
|
Verified
8.6
455
|
Verified
9.0
20
|
Verified
Organization
8.1
401
|
Verified
8.7
19
|
Verified
Service Management
8.4
417
|
Verified
Feature Not Available
9.1
453
|
Verified
9.8
20
|
Verified
8.7
427
|
Verified
8.8
19
|
Verified
Scope
7.0
10
Not enough data
7.8
12
Not enough data
Security
7.5
12
Not enough data
7.5
10
Not enough data
5.6
8
Not enough data
Management
7.7
10
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
4.8
7
Not enough data
Functionality
8.9
233
Not enough data
8.9
238
Not enough data
8.0
225
Not enough data
8.5
215
Not enough data
Management
8.3
212
Not enough data
8.2
213
Not enough data
7.7
201
Not enough data
Asset Inventory
8.8
170
Not enough data
8.7
163
Not enough data
7.7
156
Not enough data
6.8
152
Not enough data
7.8
161
Not enough data
Generative AI
7.0
142
Not enough data
6.9
139
Not enough data
Management
8.7
165
Not enough data
7.9
156
Not enough data
7.3
154
Not enough data
7.8
161
Not enough data
Administration
8.6
365
Not enough data
8.3
362
Not enough data
7.1
311
Not enough data
8.9
365
Not enough data
8.1
348
Not enough data
8.1
366
Not enough data
Maintenance
8.9
369
Not enough data
7.8
318
Not enough data
Communication
7.7
326
Not enough data
5.8
292
Not enough data
5.8
285
Not enough data
6.7
298
Not enough data
Security
7.6
308
Not enough data
7.9
315
Not enough data
Device Support
7.3
316
Not enough data
8.2
323
Not enough data
8.1
320
Not enough data
Performance
8.2
353
Not enough data
Generative AI
7.2
236
Not enough data
Incident Management
8.2
154
Not enough data
8.3
154
Not enough data
8.7
149
Not enough data
8.0
155
Not enough data
7.9
148
Not enough data
Reporting
8.4
153
Not enough data
8.2
149
Not enough data
7.4
145
Not enough data
Access & Usability
7.1
153
Not enough data
8.4
148
Not enough data
7.8
145
Not enough data
8.0
143
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.5
43
Not enough data
Platform
7.3
44
Not enough data
8.6
45
Not enough data
7.6
43
Not enough data
8.0
48
Not enough data
8.2
47
Not enough data
Security
7.9
47
Not enough data
8.8
47
Not enough data
6.7
46
Not enough data
7.7
45
Not enough data
7.6
44
Not enough data
Categories
Categories
Shared Categories
Atera and ConnectWise Automate are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.6%
Computer & Network Security
13.4%
Manufacturing
3.1%
Hospital & Health Care
3.1%
Consumer Services
2.8%
Other
45.1%
Information Technology and Services
66.4%
Computer & Network Security
6.6%
Computer Networking
4.1%
Construction
2.5%
Computer Software
2.5%
Other
18.0%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Most Helpful Critical Review
Ian H.
Verified User in Accounting
They need to work on there core features, the lack of customizations around things like the refresh rate of the ticket status make it hard to use with mutiple techs as the data is out of sync and does not make it clear you are viewing old info. The included...
ConnectWise Automate
Most Helpful Favorable Review
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Most Helpful Critical Review
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Ian H.
Verified User in Accounting
They need to work on there core features, the lack of customizations around things like the refresh rate of the ticket status make it hard to use with mutiple techs as the data is out of sync and does not make it clear you are viewing old info. The included...
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
What is the best way to create a new user on a computer already in connectwise automate?
1 comment
RG
A variable and PowerShell script.Read more
ConnectWise Automate has no more discussions with answers
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