Compare Atera and ConnectWise Automate 
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (67.2% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(819)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansConnectWise Automate
Star Rating
(130)4.1 out of 5
Market Segments
Small-Business (67.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, making it a preferred choice for organizations needing robust control over their devices. In contrast, Atera's score of 8.9 indicates it may not offer the same level of comprehensive device oversight.
- Reviewers mention that Atera shines in Ease of Use with a score of 9.2, significantly higher than ConnectWise Automate's 7.3. This suggests that Atera provides a more intuitive interface, making it easier for users to navigate and utilize its features effectively.
- G2 users highlight Atera's superior Ticketing System with a score of 8.4, compared to ConnectWise Automate's 8.2. This indicates that Atera may offer more streamlined ticket management processes, enhancing user experience in handling support requests.
- Users on G2 report that ConnectWise Automate's Patch Management capabilities are robust, scoring 9.0, which is higher than Atera's 8.6. This suggests that ConnectWise Automate may provide more effective solutions for keeping systems updated and secure.
- Reviewers mention that Atera's Quality of Support is rated at 9.0, which is notably higher than ConnectWise Automate's 7.5. This indicates that Atera may offer more responsive and helpful customer service, which is crucial for users needing assistance.
- Users say that ConnectWise Automate's Product Direction score of 6.9 reflects some concerns about its future development, while Atera's score of 9.4 suggests a more positive outlook on ongoing improvements and feature enhancements, making it a more attractive option for long-term investment.
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Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableFree Trial
Atera
Free Trial is available
ConnectWise Automate
No trial information availableRatings
Meets Requirements
8.9
730
8.5
103
Ease of Use
9.2
745
7.3
104
Ease of Setup
9.1
601
6.5
66
Ease of Admin
9.0
519
7.2
63
Quality of Support
9.0
693
7.5
98
Has the product been a good partner in doing business?
9.2
512
7.8
64
Product Direction (% positive)
9.4
721
6.9
102
Features by Category
Ticket and Case Management
8.6
258
Not enough data
8.5
258
Not enough data
8.5
257
Not enough data
8.2
251
Not enough data
8.2
244
Not enough data
8.3
251
Not enough data
8.1
251
Not enough data
8.1
246
Not enough data
Generative AI
7.0
199
Not enough data
7.2
202
Not enough data
Communication Channels
8.2
247
Not enough data
8.6
247
Not enough data
8.0
241
Not enough data
6.2
230
Not enough data
6.0
228
Not enough data
Platform
7.2
243
Not enough data
7.7
253
Not enough data
8.4
251
Not enough data
8.0
252
Not enough data
8.1
255
Not enough data
8.5
252
Not enough data
Administration
8.1
127
Not enough data
8.4
130
Not enough data
8.7
132
Not enough data
Service Desk
8.8
127
Not enough data
8.5
128
Not enough data
8.4
127
Not enough data
Management
8.6
123
Not enough data
8.9
123
Not enough data
8.7
121
Not enough data
8.5
121
Not enough data
8.1
117
Not enough data
Functionality
8.5
125
Not enough data
8.6
122
Not enough data
8.9
124
Not enough data
8.8
122
Not enough data
Administration
8.9
490
|
Verified
9.5
21
|
Verified
7.8
391
8.9
14
|
Verified
8.3
458
|
Verified
9.0
21
|
Verified
Monitoring and Management
9.1
488
|
Verified
9.4
21
|
Verified
8.2
459
|
Verified
9.0
20
8.3
455
|
Verified
8.9
19
|
Verified
8.6
485
|
Verified
9.0
20
|
Verified
Organization
8.1
431
|
Verified
8.7
19
|
Verified
Service Management
8.5
447
|
Verified
Feature Not Available
9.1
483
|
Verified
9.8
20
|
Verified
8.7
457
|
Verified
8.8
19
|
Verified
Scope
6.4
13
Not enough data
7.8
15
Not enough data
Security
7.4
15
Not enough data
6.7
13
Not enough data
4.8
11
Not enough data
Management
7.7
13
Not enough data
6.7
11
Not enough data
6.7
11
Not enough data
7.4
11
Not enough data
4.7
10
Not enough data
Functionality
8.9
250
Not enough data
8.9
255
Not enough data
8.2
242
Not enough data
8.5
231
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.3
228
Not enough data
8.3
229
Not enough data
7.9
217
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
191
Not enough data
8.7
184
Not enough data
7.7
176
Not enough data
6.9
172
Not enough data
7.8
181
Not enough data
Generative AI
7.1
161
Not enough data
7.0
158
Not enough data
Management
8.7
185
Not enough data
8.0
175
Not enough data
7.4
173
Not enough data
7.9
180
Not enough data
Administration
8.7
390
Not enough data
8.3
387
Not enough data
7.2
334
Not enough data
9.0
390
Not enough data
8.2
373
Not enough data
8.2
391
Not enough data
Maintenance
8.9
393
Not enough data
7.8
342
Not enough data
Communication
Feature Not Available
Not enough data
6.0
316
Not enough data
6.0
309
Not enough data
6.8
321
Not enough data
Security
7.7
332
Not enough data
8.0
340
Not enough data
Device Support
7.3
341
Not enough data
8.2
347
Not enough data
8.1
344
Not enough data
Performance
8.2
377
Not enough data
Generative AI
7.1
248
Not enough data
Incident Management
8.3
180
Not enough data
8.4
181
Not enough data
8.7
176
Not enough data
8.1
181
Not enough data
8.0
174
Not enough data
Reporting
8.5
180
Not enough data
8.3
176
Not enough data
7.6
171
Not enough data
Access & Usability
7.3
179
Not enough data
8.4
174
Not enough data
7.9
172
Not enough data
8.2
169
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
59
Not enough data
Platform
7.7
60
Not enough data
8.7
61
Not enough data
7.9
59
Not enough data
8.2
64
Not enough data
8.4
63
Not enough data
Security
8.1
63
Not enough data
9.0
63
Not enough data
7.0
62
Not enough data
8.1
61
Not enough data
8.0
60
Not enough data
Categories
Categories
Shared Categories
Atera and ConnectWise Automate are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.1%
Computer & Network Security
13.5%
Hospital & Health Care
3.1%
Manufacturing
3.0%
Consumer Services
3.0%
Other
45.4%
Information Technology and Services
66.4%
Computer & Network Security
6.6%
Computer Networking
4.1%
Construction
2.5%
Computer Software
2.5%
Other
18.0%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Most Helpful Critical Review
Amaral A.
Verified User in Computer Software
Technical support takes a long time to answer and does not give answers according to the situations raised, the mobile application is tedious to implement, the reports could be more explanatory
ConnectWise Automate
Most Helpful Favorable Review
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Most Helpful Critical Review
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Paul M.
Verified User in Information Technology and Services
The cost is a big plus, but I do like how it has a full set of features and seems to be implementing new features at a regular pace. The new AI additions as well the community site have been a big plus. I have already used the tools to write scripts that...
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Amaral A.
Verified User in Computer Software
Technical support takes a long time to answer and does not give answers according to the situations raised, the mobile application is tedious to implement, the reports could be more explanatory
Verified User in Information Technology and Services
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
Alternatives
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
What is the best way to create a new user on a computer already in connectwise automate?
1 comment
RG
A variable and PowerShell script.Read more
ConnectWise Automate has no more discussions with answers
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