Compare AskNicely and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
AskNicely
Star Rating
(999)4.7 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansQualtrics Customer Experience
Star Rating
(734)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AskNicely excels in ease of use with a score of 9.4, while Qualtrics Customer Experience falls behind at 8.5. Reviewers mention that AskNicely's intuitive interface makes it simple for teams to navigate and utilize effectively.
- Reviewers say that AskNicely's Net Promoter Score (NPS) feature is highly rated at 9.7, indicating strong customer loyalty insights, whereas Qualtrics scores 9.1. Users on G2 highlight that AskNicely's NPS tool provides actionable feedback that is easy to implement.
- Users report that AskNicely offers superior customer support with a quality rating of 9.4 compared to Qualtrics' 8.5. Reviewers mention that AskNicely's support team is responsive and helpful, making it a reliable partner for businesses.
- G2 users indicate that AskNicely's feedback management capabilities, particularly in tagging and segmentation, are rated at 8.4 and 8.6 respectively, while Qualtrics lacks in these areas with lower scores. Reviewers say that AskNicely's features allow for more precise targeting of customer feedback.
- Users on G2 highlight that AskNicely's generative AI features, particularly AI Text Generation and AI Text Summarization, score 8.6 and 8.7, respectively, showcasing its advanced capabilities. In contrast, Qualtrics scores lower in these areas, with users mentioning that AskNicely's AI tools enhance their reporting efficiency.
- Reviewers mention that AskNicely's customization options, especially in stakeholder management and vertical-specific solutions, are rated at 8.8, outperforming Qualtrics' 8.4. Users report that this flexibility allows businesses to tailor the software to their unique needs effectively.
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Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
- Unlimited email & web surveys
- Desktop, smart TV & mobile dashboards
- Coaching insights
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
AskNicely
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.3
844
8.6
591
Ease of Use
9.4
858
8.4
593
Ease of Setup
9.2
550
7.6
350
Ease of Admin
9.3
550
7.9
345
Quality of Support
9.4
760
8.5
560
Has the product been a good partner in doing business?
9.5
543
8.5
337
Product Direction (% positive)
9.1
844
8.6
568
Features by Category
Social Analytics
Not enough data
8.2(won by default)
57
Not enough data
8.2(won by default)
63
Not enough data
8.5(won by default)
66
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.3(won by default)
70
Not enough data
8.1(won by default)
71
Not enough data
8.3(won by default)
69
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
9.7
184
9.1
108
9.6
158
8.8
106
9.2
143
8.7
103
8.5
132
7.6
59
Customization
8.8
142
8.4
92
8.3
121
8.4
99
8.5
123
8.6
93
8.6
123
8.4
90
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
Not enough data
8.4
89
Not enough data
8.6
96
Not enough data
8.4
111
Feedback Analysis
Not enough data
8.4
98
Not enough data
8.5
99
Not enough data
8.8
99
Feedback Sources
Not enough data
8.4
92
Not enough data
9.1
114
Not enough data
8.6
80
Not enough data
8.8
82
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
Not enough data
8.5
80
Not enough data
7.8
70
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
79
Not enough data
7.8
81
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
131
Not enough data
8.4
95
Not enough data
8.5
71
Channels
Not enough data
8.5
65
Not enough data
8.9
134
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
49
Insight
Not enough data
8.4
66
Not enough data
8.4
120
Not enough data
8.2
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AskNicely and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.7%
Information Technology and Services
8.8%
Internet
5.5%
Health, Wellness and Fitness
4.9%
Marketing and Advertising
4.4%
Other
63.6%
Information Technology and Services
10.5%
Higher Education
7.1%
Education Management
5.4%
Marketing and Advertising
5.2%
Computer Software
5.1%
Other
66.8%
Most Helpful Reviews
AskNicely
Most Helpful Favorable Review
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Most Helpful Critical Review
Felipe P.
Verified User in Marketing and Advertising
The biggest problem I found was widget integration, responsible for more than 60% of surveys answers. First, the widget was really weird... I have asked for some changes and last week they changed and they're logo "powered by AskNicely" is bigger than my...
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Felipe P.
Verified User in Marketing and Advertising
The biggest problem I found was widget integration, responsible for more than 60% of surveys answers. First, the widget was really weird... I have asked for some changes and last week they changed and they're logo "powered by AskNicely" is bigger than my...
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
Can you support different languages?
1 comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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