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- AskNicely-vs-Qualtrics Customer Experience
Compare AskNicely and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us
AskNicely
Star Rating
(993)4.7 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansQualtrics Customer Experience
Star Rating
(548)4.4 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that AskNicely excels in ease of use with a score of 9.4, making it user-friendly for teams, while Qualtrics Customer Experience has a lower score of 8.5, indicating a steeper learning curve for new users.
- Users report that AskNicely's feedback management features, particularly its tagging and segmentation capabilities, score 8.4 and 8.6 respectively, which are praised for their effectiveness in organizing customer feedback. In contrast, Qualtrics has not received as high ratings in these areas, suggesting less intuitive management of feedback.
- G2 users highlight AskNicely's superior customer satisfaction metrics, with a CSAT score of 9.6, compared to Qualtrics' 8.8. This indicates that AskNicely users feel more satisfied with their overall experience and support.
- Users on G2 report that AskNicely's generative AI features, particularly AI Text Generation and AI Text Summarization, score 9.2, showcasing its advanced capabilities in automating feedback analysis. Qualtrics, while still competent, scores lower in these areas, indicating a potential gap in AI-driven insights.
- Reviewers say that AskNicely's quality of support is rated at 9.4, reflecting a strong commitment to customer service, whereas Qualtrics' support quality is rated at 8.5, suggesting that users may experience longer response times or less effective assistance.
- Users report that AskNicely's customization options, especially in stakeholder management and vertical-specific solutions, score 8.8 and 8.8 respectively, allowing for tailored experiences. Qualtrics, while offering similar features, scores lower in these areas, indicating less flexibility for specific business needs.
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Pricing
Entry-Level Pricing
AskNicely
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
- Unlimited email & web surveys
- Desktop, smart TV & mobile dashboards
- Coaching insights
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
AskNicely
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
9.3
838
8.8
421
Ease of Use
9.4
852
8.5
422
Ease of Setup
9.2
545
7.7
244
Ease of Admin
9.3
545
7.9
241
Quality of Support
9.4
754
8.5
398
Has the product been a good partner in doing business?
9.5
538
8.5
233
Product Direction (% positive)
9.1
838
8.5
400
Features by Category
Quality Assurance
Not enough data
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Engagement
Not enough data
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Performance
Not enough data
8.7
33
Not enough data
9.3
34
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
9.7
178
9.1
108
9.6
152
8.8
106
9.3
137
8.7
103
8.6
126
7.6
59
Customization
8.9
135
8.4
92
8.5
115
8.4
99
8.6
117
8.6
93
8.8
117
8.4
90
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
Not enough data
8.4
88
Not enough data
8.6
95
Not enough data
8.5
110
Feedback Analysis
Not enough data
8.4
97
Not enough data
8.5
98
Not enough data
8.7
98
Feedback Sources
Not enough data
8.4
90
Not enough data
9.2
112
Not enough data
8.5
78
Not enough data
8.8
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Predictions
Not enough data
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
21
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
22
Channels
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3(won by default)
21
Insight
Not enough data
9.2(won by default)
26
Not enough data
8.7(won by default)
24
Not enough data
8.8(won by default)
23
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
AskNicely and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Qualtrics Customer Experience is categorized as Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Proactive Customer Retention, and Social Customer Service
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.8%
Information Technology and Services
8.9%
Internet
5.6%
Health, Wellness and Fitness
4.9%
Marketing and Advertising
4.4%
Other
63.4%
Information Technology and Services
13.6%
Higher Education
9.3%
Education Management
7.0%
Computer Software
5.7%
Financial Services
4.9%
Other
59.5%
Most Helpful Reviews
AskNicely
Most Helpful Favorable Review
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Most Helpful Critical Review
𝙴𝚞𝚗𝚒𝚌𝚎 .
Verified User in Computer Software
It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this...
Qualtrics Customer Experience
Most Helpful Favorable Review
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Scott R.
Verified User in Information Technology and Services
We enjoy the ability to provide for sentiment/feedback collection right in-app. For a SaaS company like us in the security space, this is invaluable and has doubled our response rates
Mark S.
Verified User in Financial Services
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
𝙴𝚞𝚗𝚒𝚌𝚎 .
Verified User in Computer Software
It doesn't take company properties from HUBSPOT, either allows you to adapt the workflows to your needs, e.g. Sending up to three reminders to the clients to leave a survey in G2. Very disappointing. We will do an early cancellation. We will enable this...
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Alternatives
Discussions
Can you support different languages?
1 comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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