Qualtrics Customer Experience Pricing Overview
Pricing Insights
Averages based on real user reviews.
Time to Implement
3 months
Return on Investment
23 months
Average Discount
12%
Perceived Cost
Qualtrics Customer Experience at a glance
Qualtrics XM for Customer Experiences is priced based on customer interaction. Our new, simple pricing model enables you to be flexible with how you use Qualtrics and allows you to easily grow your programs at scale.
| Name | Price | Features |
|---|---|---|
| Frontline Care | Contact Us | Best for customer experience and contact center leaders who want to retain and upsell more customers
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| Frontline Digital | Contact Us | Best for digital owners who want to increase conversion, increase CSAT, and reduce the cost to serve
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| Frontline Locations | Contact Us | Best for CX leaders in location-based industries such as hospitals, restaurants, hotels, automotive, retail, oil and gas
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| XM for Customer Experience | Contact Us | With our full suite that includes Digital, Care, and Locations, you can give all your frontline teams the best AI-guided customer experience software—conversational surveys that get to a deeper level of insight, tailored solutions for efficient customer resolutions, and analytics that automatically identify the most costly friction points in digital and omnichannel experiences.
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Qualtrics Customer Experience pricing & plans
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Qualtrics Customer Experience Pricing Reviews
So easy to gather feedback from the customers during their jurney. Ability to find intercepts and reviews and ratings. Helpful with getting feedback on customer behavior. Review collected by and hosted on G2.com.
Did not really experience anything to dislike. Review collected by and hosted on G2.com.
None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked. Review collected by and hosted on G2.com.
Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted. Review collected by and hosted on G2.com.
