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AskNicely Pricing Overview

AskNicely at a glance

AskNicely is the best way to measure every customer experience, coach and motivate your frontline teams, and help make sure your team can deliver a better experience than they did yesterday. If your goal is to increase repeat business and referrals by making every customer experience awesome, you need a customer experience platform built to take action.

▶︎Customer Feedback
Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates.

▶︎Automate Reviews and Referrals
Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary.

▶︎Coaching & Recognition
Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile.

▶︎Business Insights
Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Everything your teams need to delight every customer, every time.

AskNicely has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
PLATFORM	Contact UsPer Year Contact Us	Everything you need for a world-class customer experience program Unlimited email & web surveys Desktop, smart TV & mobile dashboards Coaching insights Employee experience insights User roles & role based permissions Automated workflows Enhanced security & data encription Case management & escalations Real-time notifications Text Analytics Dynamic survey experience Client communications via Email or SMS Branded email Domain Dedicated Customer Success Manager US based technical support team (Chat, Email or Zoom) Unlimited JSON API access Access to AskNicely customer experience Master Classes 30 Native integrations including: HubSpot, Intercom, ZenDesk, Qualtics, Zapier, ZohoDesk, Slack, Shopify, Vonigo, MixPanel, BigCommerce, Freshdesk, Results.com, PropertySuite Show More
ADD ONS	Contact UsPer Year Contact Us	Enterprise-class features for large companies. Additional Users SMS surveys Salesforce integration Microsoft Dynamics 365 Regional data hosting: USA / Canada / Australia / Europe Dedicated customer experience consultant services White label survey experience Single Sign-On (SSO) Custom SLA Show More

AskNicely pricing & plans

Pricing information for AskNicely is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase AskNicely must be conducted with the seller.

Please contact us for a personalized pricing quote!

Pricing information was last updated on October 09, 2024

Questions about pricing?

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AskNicely Pricing Reviews

UI

Verified User in Information Technology and Services

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Feb 22, 2024

"Easy and important info"

What do you like best about AskNicely?

AskNicely is quick to set up and the information that's collected helps making decisions. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

For our purposes it's effective. I could see it being useful to configure an automatic follow up. Review collected by and hosted on G2.com.

What problems is AskNicely solving and how is that benefiting you?

We're using AskNicely to reinforce and continue excellent service. AskNicely enables customers to easily give us feedback without slowing down their day or making it feel like an additional burden. Review collected by and hosted on G2.com.

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Admin Approval Link

EV

Eric v.

Marketing Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Dec 04, 2024(Original Apr 11, 2024)

"We learned to AskNicely (and say "thank you")"

What do you like best about AskNicely?

Using AskNicely for our semi-annual NPS surveys and daily 5-star transactional surveys helps us keep our finger on the pulse of what we are doing right for our customers and importantly, what we need to do better. Customer experience feedback allows us to specifically target our continuous improvement efforts AND it provides us with great testimonials for marketing our products! AskNicely is easy to implement and use and is well supported by a very responsive and supportive customer support team. Great value for our company. Review collected by and hosted on G2.com.

What do you dislike about AskNicely?

AskNicely is not the cheapest CX platform available but it is among the best available. Review collected by and hosted on G2.com.

What problems is AskNicely solving and how is that benefiting you?

AskNicely helps us identify what elements of our products and services are most important to our customers and how we could improve on those. This allows us to adapt our products and services to best fit those needs. Review collected by and hosted on G2.com.

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