Compare Appcues and Pendo 
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free Trial
Free
Appcues
Star Rating
(332)4.6 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about AppcuesPendo
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Appcues excels in Click Tracking with a score of 9.7, allowing for detailed insights into user interactions, while Pendo's score of 8.3 in Exit Tracking indicates a more limited focus on user drop-off points.
- Reviewers mention that Appcues offers superior Quality of Support with a score of 9.1, which users appreciate for its responsiveness and helpfulness, compared to Pendo's score of 8.5, where some users feel support could be improved.
- G2 users highlight Appcues' ease of use with a score of 8.7, making it more accessible for teams without extensive technical expertise, whereas Pendo's score of 8.2 suggests a steeper learning curve for new users.
- Reviewers say that Appcues shines in Custom Event Tracking with a score of 8.4, allowing for tailored user engagement strategies, while Pendo's similar feature is rated lower, indicating less flexibility in customization.
- Users on G2 report that Appcues provides better Real-Time Reporting capabilities with a score of 8.4, which is crucial for immediate decision-making, while Pendo's reporting features, although solid, score slightly lower at 8.6, suggesting less immediacy.
- Users say that Appcues' Text Bubble Walkthroughs score of 8.9 is particularly effective for onboarding, whereas Pendo's score of 8.6 indicates that while it offers similar features, it may not be as engaging or user-friendly.
Featured Products
Sponsored
Chisel
(88)
Digital Analytics
Visit Website
Sponsored
Product Fruits
(126)
Digital Analytics
Visit Website
Sponsored
Shortcut
(165)
Digital Analytics
Visit Website
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Full-featured, 14-day free trial of Appcues. No credit card required.
- Boost activation with tailored onboarding
- Improve conversion by reducing time to value
- Create stickiness with feature adoption
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Appcues
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
277
8.5
1,136
Ease of Use
8.6
280
8.2
1,150
Ease of Setup
8.4
156
7.9
518
Ease of Admin
8.7
145
8.5
533
Quality of Support
9.1
262
8.5
993
Has the product been a good partner in doing business?
9.2
143
8.9
509
Product Direction (% positive)
9.0
259
8.5
1,052
Features by Category
Metrics
Not enough data
8.7
437
Not enough data
8.7
455
Not enough data
8.4
403
Not enough data
8.8
448
Not enough data
8.4
405
Not enough data
8.2
378
Not enough data
8.2
342
Not enough data
8.2
318
Not enough data
8.3
378
Reporting
Not enough data
8.4
446
Not enough data
8.5
410
Not enough data
8.7
420
Not enough data
8.7
450
Not enough data
7.9
246
Not enough data
8.1
269
Not enough data
8.2
432
Other
Not enough data
8.7
421
Not enough data
8.0
290
Not enough data
7.5
247
Not enough data
7.9
257
Not enough data
7.3
183
Not enough data
8.6
323
Not enough data
8.2
283
Administration
Not enough data
8.1
359
Not enough data
8.0
282
Not enough data
8.8
406
Not enough data
8.5
438
User Identification
Not enough data
7.8
103
Not enough data
8.5
130
Not enough data
7.9
97
Tracking & Reporting
Not enough data
8.4
119
Not enough data
8.4
125
Not enough data
8.2
102
Not enough data
8.4
134
Not enough data
8.5
126
Not enough data
8.6
131
Metrics
Not enough data
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
User Behavior
Not enough data
9.6
17
Not enough data
8.4
17
Not enough data
8.8
17
A/B Testing
Not enough data
7.9
15
Not enough data
7.4
15
Not enough data
9.3
16
Not enough data
7.3
15
Visitor Information
Not enough data
7.9
16
Not enough data
8.3
15
User Analysis
8.4
144
8.6
326
7.5
169
8.4
371
User Support
8.5
172
8.5
370
7.1
95
7.7
191
8.1
139
8.1
278
Walkthrough Type
8.2
110
8.2
279
8.8
170
8.6
346
Product Analytics
Not enough data
8.6
540
Not enough data
8.7
570
Not enough data
8.6
551
Not enough data
8.2
463
Not enough data
8.0
373
Not enough data
8.2
404
Not enough data
8.0
365
Not enough data
7.9
406
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
307
Not enough data
7.9
288
Not enough data
8.0
289
Planning
Not enough data
7.2
216
Not enough data
7.2
208
Not enough data
6.7
184
Not enough data
7.7
220
Not enough data
7.3
195
Workflow Management
Not enough data
7.4
228
Not enough data
7.7
236
Not enough data
6.8
183
Not enough data
7.1
195
Metrics
Not enough data
8.7
77
Not enough data
8.3
58
Not enough data
8.3
66
Not enough data
8.2
63
Not enough data
8.3
60
Variation Testing
6.0
8
8.2
49
7.9
7
7.6
50
8.3
9
8.0
54
7.7
8
8.3
61
Feature Not Available
8.0
58
6.7
7
7.7
51
Reporting
9.1
9
8.5
79
8.0
9
8.6
82
Personalization
8.5
9
8.6
69
7.9
8
8.6
68
7.5
8
8.8
61
Administration
8.0
9
7.9
70
7.4
7
8.0
61
8.5
9
8.4
80
9.1
9
8.5
86
Categories
Categories
Shared Categories
Appcues and Pendo are categorized as Digital Adoption Platform and Mobile App Optimization
Unique Categories
Appcues is categorized as Personalization and Mobile Marketing
Pendo is categorized as Product Management, Mobile App Analytics, Digital Analytics, Product Analytics, and Session Replay
Reviews
Reviewers' Company Size
Appcues
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.8%
Marketing and Advertising
9.1%
Financial Services
6.7%
Internet
4.9%
Other
30.1%
Computer Software
33.8%
Information Technology and Services
15.1%
Marketing and Advertising
7.4%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Most Helpful Reviews
Appcues
Most Helpful Favorable Review
Alex M.
Verified User in Philanthropy
Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our...
Most Helpful Critical Review
Verified User in Computer Software
We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just wasn't possible with Appcues. There's no way to execute...
Pendo
Most Helpful Favorable Review
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Most Helpful Critical Review
Verified User in Information Technology and Services
I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...
Alex M.
Verified User in Philanthropy
Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our...
Yash K.
Verified User in E-Learning
Ease of use for all the powerful features available out of the box, empowering our PMs without being blocked by Eng
Verified User in Computer Software
We ran into a lot of problems when trying to integrate this into an AngularJS application. We demanded some pretty intense multi-step flows that triggered events within our single page app, and just wasn't possible with Appcues. There's no way to execute...
Verified User in Information Technology and Services
I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...
Discussions
What does Appcues do?
3 comments
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 comments
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
