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At a Glance
Appcues
Appcues
Star Rating
(341)4.6 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Learn more about Appcues
Fin by Intercom
Fin by Intercom
Star Rating
(3,714)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Fin by Intercom excels in user experience, with many users appreciating its intuitive functionality and the ability to keep customer conversations organized. One user highlighted how the detailed Content and Guidance docs make it easy to fine-tune interactions, enhancing overall efficiency.
  • Users say that Appcues stands out for its user-friendly build interface, which allows for easy setup of onboarding flows and surveys. Reviewers have noted that this intuitiveness significantly enhances their ability to onboard users quickly, making it a powerful tool for product and marketing needs.
  • According to verified reviews, Fin by Intercom has a higher overall satisfaction score, indicating that users feel it meets their needs effectively. Many users have praised the straightforward setup and monitoring process, with one noting that they enjoy watching new features being introduced over time.
  • Reviewers mention that while Appcues has a strong customer support team, which is often highlighted as its best feature, Fin by Intercom also offers solid support, though it may not be as highly rated. Users appreciate the responsiveness of Appcues' support team, which actively incorporates user feedback into their service improvements.
  • Users report that Fin by Intercom provides excellent tools for user segmentation and behavior-responsive messaging, with one reviewer specifically noting the effectiveness of its text bubble walkthroughs. This feature helps in delivering tailored experiences to users, which is crucial for engagement.
  • G2 reviewers highlight that while both products have their strengths, Appcues has a slight edge in ease of administration, with users appreciating its straightforward management capabilities. However, Fin by Intercom's ease of use and setup still make it a competitive choice for those looking for a seamless experience.
Pricing
Entry-Level Pricing
Appcues
Start Free
Free Trial
Learn more about Appcues
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Browse all 5 pricing plans
Free Trial
Appcues
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
285
8.8
2,828
Ease of Use
8.6
288
8.9
2,858
Ease of Setup
8.3
163
8.4
1,466
Ease of Admin
8.7
149
8.6
1,312
Quality of Support
9.1
270
8.6
2,724
Has the product been a good partner in doing business?
9.2
147
8.8
1,309
Product Direction (% positive)
9.0
267
8.8
2,679
Features by Category
Not enough data
8.4
1,888
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
8.4
562
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
8.3
193
8.7
228
User Analysis
8.5
153
8.6
140
7.5
177
8.4
157
User Support
8.5
180
9.1
167
7.0
102
8.1
119
8.1
147
8.8
151
Walkthrough Type
8.1
119
8.9
136
8.9
178
9.0
146
Platform Basics - Digital Adoption Platform
8.8
8
Not enough data
9.4
9
Not enough data
Analytics - Digital Adoption Platform
7.7
8
Not enough data
Functions - Digital Adoption Platform
8.1
8
Not enough data
8.5
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.9
21
Not enough data
7.9
18
Not enough data
8.4
16
Not enough data
9.4
20
Not enough data
Not enough data
Not enough data
Analytics
8.9
15
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization EnginesHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.5
255
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Not enough data
8.3
136
Productivity Tools
Not enough data
8.8
128
Not enough data
8.3
125
Not enough data
8.1
120
Not enough data
8.7
123
Not enough data
8.8
123
Not enough data
8.5
122
Not enough data
8.7
124
Analytics
Not enough data
8.2
111
Not enough data
8.2
119
Not enough data
8.1
118
Agentic AI - Shared Inbox
Not enough data
7.6
26
Not enough data
7.6
26
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
8.2
92
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Not enough data
8.8
695
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
582
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
8.7
1,225
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.4
234
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
8.6
1,828
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
8.2
742
Generative AI
Not enough data
8.2
94
Self-Service Experience
Not enough data
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
Not enough data
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.1
97
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Channels
Not enough data
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Insight
Not enough data
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
6.9
16
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.4
6
Not enough data
Analysis
6.7
6
Not enough data
6.4
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
Campaigns
5.8
6
Not enough data
6.9
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Engagement
5.3
6
Not enough data
Platform
7.5
6
Not enough data
5.8
6
Not enough data
6.9
6
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.8
198
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
173
Not enough data
7.9
171
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
7.6
11
Not enough data
Variation Testing
5.2
10
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Reporting
8.5
11
Not enough data
7.7
11
Not enough data
Personalization
8.5
11
Not enough data
8.0
11
Not enough data
7.4
11
Not enough data
Administration
7.6
11
Not enough data
7.8
10
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
Reviews
Reviewers' Company Size
Appcues
Appcues
Small-Business(50 or fewer emp.)
33.4%
Mid-Market(51-1000 emp.)
58.0%
Enterprise(> 1000 emp.)
8.6%
Fin by Intercom
Fin by Intercom
Small-Business(50 or fewer emp.)
58.6%
Mid-Market(51-1000 emp.)
37.2%
Enterprise(> 1000 emp.)
4.2%
Reviewers' Industry
Appcues
Appcues
Computer Software
33.4%
Information Technology and Services
15.7%
Marketing and Advertising
8.9%
Financial Services
6.5%
Internet
4.7%
Other
30.8%
Fin by Intercom
Fin by Intercom
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.5%
Alternatives
Appcues
Appcues Alternatives
Pendo
Pendo
Add Pendo
WalkMe
WalkMe
Add WalkMe
Chameleon
Chameleon
Add Chameleon
Userpilot
Userpilot
Add Userpilot
Fin by Intercom
Fin by Intercom Alternatives
Tidio
Tidio
Add Tidio
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Add Zendesk for Customer Service - AC
Freshdesk
Freshdesk
Add Freshdesk
Front
Front
Add Front
Discussions
Appcues
Appcues Discussions
What does Appcues do?
3 Comments
Brenin E.
BE
Appcues allows you to easily add tutorial and/or introductory cues to your website.Read more
How do I use Appcues?
3 Comments
Stephan S.
SS
We used Appcues to engage with our customers, give our product owners more tools to learn from their experiences on the site, and collect NPI scores and...Read more
What is the best way to track progress of individual users through the adoption process so that we can create follow up tasks?
1 Comment
Official Response from Appcues
Hey Kushal! The best way to do this is to click and track an event using the Appcues Builder and then create a Goal and assign it to your flow. Read more
Fin by Intercom
Fin by Intercom Discussions
What is Intercom used for?
3 Comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
Appcues
Appcues
Optimized for quick response
Fin by Intercom
Fin by Intercom
Optimized for quick response