2026 Best Software Awards are here!See the list
Compare Aircall and Telnyx CPaaS 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Pay As You Go
Aircall
Star Rating
(1,521)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansTelnyx CPaaS
Star Rating
(523)4.7 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in providing a seamless integration experience with modern team workflows, making it easy for users to adopt without adding unnecessary friction. Users appreciate its intuitive interface and features like real-time call monitoring and easy call routing.
- Users say that Telnyx CPaaS stands out for its affordability and solid call quality, particularly highlighting its outstanding SIP debugging tools. This makes it a favorable choice for those needing reliable communication solutions without breaking the bank.
- According to verified reviews, Aircall's strong integrations with ticketing and CRM systems significantly enhance day-to-day support operations, which users find particularly beneficial for managing customer interactions effectively.
- Reviewers mention that Telnyx CPaaS offers excellent documentation and proactive customer support, which users find helpful when navigating setup challenges. This level of support can be crucial for teams needing quick resolutions to technical issues.
- G2 reviewers highlight that while Aircall has a slightly lower overall satisfaction score, it still provides a reliable communication experience with features like contact synchronization that users find very useful, especially for Mac users.
- Users report that Telnyx CPaaS's ease of obtaining US phone numbers for inbound calls and SMS is a significant advantage, making it a practical choice for developers and businesses looking to implement communication features in their applications.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Free Trial
Aircall
Free Trial is available
Telnyx CPaaS
Free Trial is available
Ratings
Meets Requirements
8.8
1,230
9.4
440
Ease of Use
9.2
1,243
9.1
452
Ease of Setup
8.9
718
9.0
389
Ease of Admin
8.7
450
9.2
334
Quality of Support
8.6
1,140
9.2
437
Has the product been a good partner in doing business?
8.2
438
9.3
324
Product Direction (% positive)
8.8
1,192
9.2
433
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
601
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
369
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
569
|
Verified
Not enough data
8.7
552
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
474
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
477
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.8
107
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
566
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
9.1
514
|
Verified
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
8.9
252
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
237
|
Verified
Support
Not enough data
8.8
251
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.9
236
|
Verified
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
Not enough data
9.0
220
Not enough data
Platform Basics - VoIP Providers
8.5
20
8.7
32
9.0
21
9.1
34
8.5
20
8.3
31
8.3
19
8.4
31
7.8
18
8.3
29
7.6
18
8.9
36
Basic Communication
8.9
352
|
Verified
9.6
150
Feature Not Available
8.1
117
Feature Not Available
8.8
129
Feature Not Available
7.6
111
8.2
228
|
Verified
8.6
118
8.7
257
8.5
111
Agentic AI - VoIP Providers
9.0
8
8.1
14
8.8
8
7.3
14
9.0
8
8.0
14
8.8
8
8.5
14
Access
8.3
257
8.1
120
8.3
266
|
Verified
7.5
107
8.7
283
|
Verified
7.3
104
Advanced Features
8.1
270
8.5
107
Feature Not Available
8.4
110
8.9
305
|
Verified
9.5
136
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
49
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Telnyx CPaaS are categorized as VoIP Providers
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Telnyx CPaaS is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Telecommunications
19.8%
Information Technology and Services
15.6%
Computer Software
11.3%
Marketing and Advertising
7.3%
Computer & Network Security
3.8%
Other
42.2%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does Telnyx provide any hardware?
1 Comment
TC
Telnyx are offering a 'software as a service / API as a service' - you setup the account via web admin panel; then add features etc as per your needs. You...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
