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Compare Aircall and iPlum 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$8.99
Aircall
Star Rating
(1,500)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansiPlum
Star Rating
(186)4.2 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in overall user satisfaction, boasting a higher G2 Score compared to iPlum. Users appreciate its user-friendly interface, which makes navigating the platform seamless, as one reviewer noted, "It's super easy to use. The interface is user-friendly, so I can navigate it without a...".
- According to verified reviews, Aircall's implementation process is praised for its speed and efficiency. Users highlight the intuitive onboarding experience, making it easier to get started quickly, while iPlum users mention some challenges in setup, indicating a less streamlined process.
- Reviewers mention that Aircall offers superior call management features, with a score reflecting its effectiveness in handling calls. Users have noted the platform's reliability, stating, "The connection is very fast, reliable, and easy to use, with advanced AI features that enhance the overall experience." In contrast, iPlum, while functional, does not receive the same level of acclaim for its call management capabilities.
- Users say that Aircall's support quality is commendable, with many highlighting the responsiveness and helpfulness of the support team. This contrasts with iPlum, where users have expressed a desire for improved support options, indicating that Aircall may provide a more robust support experience overall.
- Reviewers mention that iPlum shines in its affordability, making it an attractive option for small businesses looking to keep costs low. With a starting price of $8.99 per user per month, it allows users to maintain a clear distinction between personal and professional communications, as one user appreciated the ability to keep mobile lines separate.
- G2 reviewers report that while both platforms cater to small businesses, Aircall has a broader market presence and a larger user base, which may contribute to its higher overall ratings. Users have noted that Aircall feels like "the backbone of our customer service," emphasizing its integral role in daily operations, while iPlum's smaller user base may limit its community support and shared experiences.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Aircall
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
8.8
1,214
9.2
175
Ease of Use
9.2
1,227
8.6
177
Ease of Setup
8.9
701
7.8
168
Ease of Admin
8.7
447
8.5
45
Quality of Support
8.6
1,124
8.4
142
Has the product been a good partner in doing business?
8.2
435
8.2
46
Product Direction (% positive)
8.8
1,176
8.6
176
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
119
Not enough data
9.2
121
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.2
118
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Channels
9.3
587
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
367
Not enough data
7.9
439
|
Verified
Not enough data
Generative AI
7.8
236
Not enough data
Functions
8.8
566
|
Verified
Not enough data
8.7
550
|
Verified
Not enough data
8.8
535
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
472
|
Verified
Not enough data
8.9
493
|
Verified
Not enough data
8.8
515
|
Verified
Not enough data
8.8
472
|
Verified
Not enough data
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
561
|
Verified
Not enough data
8.9
563
|
Verified
Not enough data
8.8
585
|
Verified
Not enough data
9.1
511
|
Verified
Not enough data
Feature Not Available
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Platform Basics - VoIP Providers
8.9
19
7.4
65
9.0
20
8.0
67
8.7
19
7.5
63
8.6
18
6.8
63
8.2
17
6.5
62
8.0
17
6.5
62
Basic Communication
8.9
350
|
Verified
8.8
88
Feature Not Available
Feature Not Available
Feature Not Available
8.9
89
Feature Not Available
5.9
77
8.2
226
|
Verified
6.3
72
8.7
255
6.6
74
Agentic AI - VoIP Providers
9.0
8
6.3
50
8.8
8
6.5
50
9.0
8
6.4
51
8.8
8
6.4
49
Access
8.3
255
6.2
69
8.3
264
|
Verified
Feature Not Available
8.7
281
|
Verified
7.1
76
Advanced Features
8.1
268
5.7
70
Feature Not Available
6.4
78
8.8
303
|
Verified
8.4
83
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
7.8
9
7.8
47
7.6
9
Calling
9.3
451
7.5
26
8.7
404
Feature Not Available
9.2
445
8.6
27
9.2
452
Feature Not Available
8.4
48
8.3
11
Contacts
8.9
437
8.2
26
8.7
417
Feature Not Available
Feature Not Available
7.5
25
Insights
8.6
434
Feature Not Available
8.7
421
Feature Not Available
Feature Not Available
Feature Not Available
7.7
365
Feature Not Available
Feature Not Available
Feature Not Available
7.7
48
7.2
10
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and iPlum are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Mental Health Care
54.4%
Health, Wellness and Fitness
12.1%
Hospital & Health Care
11.0%
Individual & Family Services
3.8%
Marketing and Advertising
2.2%
Other
16.5%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
iPlum has no discussions with answers
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