Compare Accelo and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (73.9% of reviews)
Small-Business (67.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Accelo
Star Rating
(518)4.4 out of 5
Market Segments
Small-Business (73.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansConnectWise PSA
Star Rating
(494)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA has a lower ease of setup score (6.1) compared to Accelo (7.1), indicating that Accelo may provide a more user-friendly onboarding experience. Reviewers mention that the setup process in Accelo is more intuitive and streamlined.
- Reviewers mention that Accelo excels in quality of support with a score of 8.8, significantly higher than ConnectWise PSA's score of 7.3. Users on G2 appreciate Accelo's responsive customer service and comprehensive knowledge base.
- Users say that ConnectWise PSA's task management features, such as task creation and assignment (8.8), are robust, but Accelo's task prioritization (8.2) and overall task management capabilities are perceived as more flexible and user-friendly.
- G2 users report that Accelo's lead management features, particularly lead nurturing (8.2), are superior to ConnectWise PSA's offerings, which are seen as less comprehensive. Reviewers mention that Accelo provides better tools for tracking and managing leads effectively.
- Reviewers mention that while both products offer project management capabilities, Accelo shines with its project tracking score of 8.9 compared to ConnectWise PSA's 6.5. Users appreciate Accelo's GANTT chart and calendar view features for better project visibility.
- Users on G2 report that Accelo's mobile user support (7.8) is significantly better than ConnectWise PSA's (5.8), making it a more suitable choice for teams that require mobile access to their project management tools.
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Pricing
Entry-Level Pricing
Accelo
Professional
Contact Us
Quote-to-cash for profitable
professional service firms.
- Client Project Management
- Client Sales Management
- Client Quote Management
ConnectWise PSA
No pricing availableFree Trial
Accelo
No trial information availableConnectWise PSA
Free Trial is available
Ratings
Meets Requirements
8.6
398
8.3
414
Ease of Use
8.2
402
7.2
419
Ease of Setup
7.1
170
6.1
205
Ease of Admin
7.7
170
7.1
201
Quality of Support
8.8
382
7.3
387
Has the product been a good partner in doing business?
8.9
168
7.3
201
Product Direction (% positive)
9.2
385
6.9
404
Features by Category
Sales Force Automation
8.7
143
|
Verified
8.5
128
|
Verified
8.3
102
7.9
87
|
Verified
8.5
135
|
Verified
7.9
116
|
Verified
8.8
158
|
Verified
8.3
130
|
Verified
7.9
61
7.6
93
|
Verified
8.6
85
8.3
120
8.1
68
8.0
105
|
Verified
8.1
120
|
Verified
8.1
105
|
Verified
8.5
122
|
Verified
8.3
115
|
Verified
Marketing Automation
7.7
92
7.3
78
|
Verified
7.8
102
7.3
81
|
Verified
8.2
125
|
Verified
7.5
86
|
Verified
7.8
91
7.4
69
|
Verified
Customer Support
8.5
130
|
Verified
8.4
119
8.2
120
|
Verified
7.6
116
|
Verified
8.4
115
|
Verified
7.8
112
7.6
57
7.5
74
8.4
106
|
Verified
8.0
100
Reporting & Analytics
8.1
150
|
Verified
7.5
130
|
Verified
8.2
158
|
Verified
7.3
129
|
Verified
8.0
128
|
Verified
7.4
105
Mobile & Social
7.9
96
|
Verified
Feature Not Available
7.8
85
Feature Not Available
7.8
111
|
Verified
6.7
87
|
Verified
Platform
8.0
86
|
Verified
7.4
70
8.6
86
|
Verified
8.0
75
8.7
90
|
Verified
8.3
76
Feature Not Available
8.0
44
Feature Not Available
7.4
46
Feature Not Available
6.9
65
8.7
91
|
Verified
8.0
74
7.7
67
7.2
68
Integration
8.3
75
|
Verified
7.7
70
7.9
70
|
Verified
7.9
68
7.4
67
|
Verified
8.5
66
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Pricing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quoting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin
9.2
6
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
6
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
Tasks
8.8
189
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.5
158
Not enough data
8.4
170
|
Verified
Not enough data
8.4
133
Not enough data
Feature Not Available
Not enough data
8.1
159
|
Verified
Not enough data
7.9
173
|
Verified
Not enough data
Projects
8.7
171
|
Verified
Not enough data
8.6
168
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.6
168
|
Verified
Not enough data
8.3
157
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.4
120
Not enough data
8.5
160
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
178
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
Resource Management
8.4
131
|
Verified
Not enough data
8.5
145
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Project Monitoring
8.2
132
|
Verified
Not enough data
8.3
148
|
Verified
Not enough data
8.3
166
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contract Management Platform Features
8.7
131
|
Verified
Not enough data
8.4
126
|
Verified
Not enough data
8.5
125
|
Verified
Not enough data
8.4
124
|
Verified
Not enough data
8.4
111
|
Verified
Not enough data
8.5
125
|
Verified
Not enough data
8.5
137
|
Verified
Not enough data
8.5
121
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.4
132
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Portfolio Management
6.3
8
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
Project Management
6.4
7
Not enough data
7.4
7
Not enough data
6.4
6
Not enough data
Resource Management
6.3
8
Not enough data
8.3
7
Not enough data
6.0
8
Not enough data
Data & Analytics
7.9
7
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
5.5
7
Not enough data
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Optimization
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Feature Not Available
Not enough data
8.0
91
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
8.4
97
Not enough data
Collaboration
8.8
107
Not enough data
7.7
86
Not enough data
9.0
127
Not enough data
8.6
115
Not enough data
9.1
129
Not enough data
8.2
103
Not enough data
Task Creation
8.6
14
Not enough data
8.8
15
Not enough data
7.2
15
Not enough data
Feature Not Available
Not enough data
Task Management
8.3
14
Not enough data
7.6
15
Not enough data
7.1
15
Not enough data
6.9
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Management
8.9
92
|
Verified
7.5
40
8.7
81
|
Verified
7.0
41
7.8
64
5.9
36
8.4
82
|
Verified
6.7
43
Project Management
8.9
94
|
Verified
6.6
41
8.9
96
|
Verified
6.5
41
8.4
83
|
Verified
6.7
40
8.6
83
|
Verified
7.4
42
Accounting
8.4
78
6.8
40
8.5
88
|
Verified
7.4
40
8.4
71
|
Verified
6.9
39
8.6
78
|
Verified
6.7
37
8.7
83
|
Verified
6.6
37
Portfolio Management
8.3
65
6.2
37
8.4
66
6.1
36
7.9
63
6.2
36
8.1
63
6.3
35
Analytics
8.1
74
|
Verified
6.0
37
8.5
84
|
Verified
6.7
42
8.3
71
|
Verified
6.3
40
Administration
8.6
84
|
Verified
7.3
41
8.8
91
|
Verified
7.6
43
8.8
85
|
Verified
7.5
40
Platform
8.5
75
|
Verified
7.1
38
8.3
58
|
Verified
6.3
35
9.2
91
|
Verified
7.0
41
7.9
80
|
Verified
5.7
39
Feature Not Available
5.0
36
Generative AI
Feature Not Available
4.2
21
Feature Not Available
4.3
21
Automation
7.8
17
Not enough data
7.6
18
Not enough data
8.1
18
Not enough data
Administration
8.2
19
Not enough data
7.7
18
Not enough data
8.4
18
Not enough data
Project management
8.1
18
Not enough data
7.9
18
Not enough data
8.0
17
Not enough data
8.1
18
Not enough data
7.5
17
Not enough data
Feature Not Available
Not enough data
7.8
18
Not enough data
Workload
7.5
19
Not enough data
7.8
18
Not enough data
7.8
18
Not enough data
6.8
18
Not enough data
Communication & Collaboration
7.3
17
Not enough data
7.3
18
Not enough data
7.2
19
Not enough data
Cost Management
8.5
17
Not enough data
8.2
18
Not enough data
7.9
17
Not enough data
Integration
7.7
16
Not enough data
7.7
18
Not enough data
8.0
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Feature Not Available
Not enough data
6.7
10
Not enough data
6.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content & Documents
5.8
8
Not enough data
6.9
9
Not enough data
7.7
10
Not enough data
5.6
9
Not enough data
Controls
6.7
9
Not enough data
6.0
8
Not enough data
7.2
9
Not enough data
7.0
9
Not enough data
6.3
9
Not enough data
Project Management
8.5
9
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
Remote Collaboration
7.4
9
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bill Generation
8.1
13
Not enough data
9.1
11
Not enough data
8.2
11
Not enough data
Bill Processing
7.6
11
Not enough data
7.9
12
Not enough data
7.6
13
Not enough data
Integration
7.8
12
Not enough data
7.4
12
Not enough data
6.2
10
Not enough data
Data Sourcing
8.3
6
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
8.1
7
Not enough data
8.1
6
Not enough data
Predictive Analytics
8.1
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.9
8
Not enough data
Sales Management
8.5
9
Not enough data
7.1
7
Not enough data
7.6
9
Not enough data
9.0
8
Not enough data
Time Tracking
8.0
27
Not enough data
8.5
28
Not enough data
8.6
27
Not enough data
Client Invoicing
8.3
84
Not enough data
8.4
62
Not enough data
8.5
78
Not enough data
Mobile Time Tracking
7.6
23
Not enough data
Administration
8.2
73
Not enough data
8.6
78
Not enough data
8.3
75
Not enough data
Feature Not Available
Not enough data
8.7
77
Not enough data
Platform
8.2
74
Not enough data
8.1
69
Not enough data
8.2
58
Not enough data
8.9
76
Not enough data
7.7
65
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Accelo and ConnectWise PSA are categorized as CRM and Professional Services Automation
Reviews
Reviewers' Company Size
Accelo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
33.3%
Information Technology and Services
18.0%
Computer Software
6.1%
Management Consulting
5.3%
Accounting
3.2%
Other
34.1%
Information Technology and Services
59.8%
Computer & Network Security
8.1%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Most Helpful Reviews
Accelo
Most Helpful Favorable Review
Arianna G.
Verified User in Logistics and Supply Chain
We have used Accelo for a small and rapidly growing accounting firm. Here is a summary of our key takeaways. Customizable. We found Accelo to be capable of accommodating the support of all of our processes. From our routing bookkeeping, to our tax season...
Most Helpful Critical Review
Matthew C.
Verified User in Information Technology and Services
Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not...
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Information Technology and Services
I use it mostly for time entry and billing but I love that we have it integrated with outlook so that activities on my dashboard show up as events on my calendar
Most Helpful Critical Review
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Arianna G.
Verified User in Logistics and Supply Chain
We have used Accelo for a small and rapidly growing accounting firm. Here is a summary of our key takeaways. Customizable. We found Accelo to be capable of accommodating the support of all of our processes. From our routing bookkeeping, to our tax season...
Verified User in Information Technology and Services
I use it mostly for time entry and billing but I love that we have it integrated with outlook so that activities on my dashboard show up as events on my calendar
Matthew C.
Verified User in Information Technology and Services
Quality of the software. Shockingly terrible customer service. Manipulative and predatory sales tactics. This software was built a long time ago and has not been modernized to the extent it should have. Many modern User Experience functions are not...
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Alternatives
Discussions
What does Accelo integrate with?
2 comments
Official Response from Accelo
Hi there, Valentina is absolutely right! Accelo provides a long list of seamless integrations, including very powerful email, accounting and marketing...Read more
Does Accelo offer Customer Support?
2 comments
Official Response from Accelo
Hi there, Accelo provides free Customer Support to all Accelo users which includes basic 24/6 email responses. Premium Support is available to customers...Read more
When are you coming up with more new exciting features
2 comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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