Compare Accelo and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (73.9% of reviews)
Small-Business (67.5% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Accelo
Star Rating
(522)4.4 out of 5
Market Segments
Small-Business (73.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansConnectWise PSA
Star Rating
(498)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA excels in Task Management, with a score of 8.3, particularly highlighting its Task Creation & Assignment feature, which allows for efficient delegation and tracking of tasks. In contrast, Accelo, while scoring higher overall in ease of use, has a lower score of 7.9 in this area, indicating potential room for improvement.
- Reviewers mention that Accelo shines in Customer Management, achieving a score of 8.9, especially with its Client Portal feature, which enhances client interaction and satisfaction. ConnectWise PSA, on the other hand, scores 7.4, suggesting that its customer management capabilities may not be as robust.
- G2 users highlight the superior Quality of Support provided by Accelo, with a score of 8.8, noting that the support team is responsive and helpful. ConnectWise PSA, with a score of 7.3, has received feedback indicating that users sometimes experience delays in support response times.
- Users on G2 report that Accelo's Reporting & Analytics features are more comprehensive, scoring 8.2, particularly praising its Forecasting capabilities. In comparison, ConnectWise PSA scores 7.5, with users mentioning that its reporting tools could be more intuitive and user-friendly.
- Reviewers say that ConnectWise PSA offers better Integration Options, scoring 8.5, which is crucial for businesses looking to connect various tools seamlessly. Accelo, while still competitive, scores 7.4, with some users expressing a desire for more third-party integrations.
- Users report that Accelo's Ease of Use is a significant advantage, with a score of 8.2, making it more accessible for teams without extensive training. ConnectWise PSA, with a score of 7.2, has received feedback indicating that its interface can be complex for new users, requiring a steeper learning curve.
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Pricing
Entry-Level Pricing
Accelo
Professional
Contact Us
Quote-to-cash for profitable
professional service firms.
- Client Project Management
- Client Sales Management
- Client Quote Management
ConnectWise PSA
No pricing availableFree Trial
Accelo
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.6
402
8.3
418
Ease of Use
8.1
406
7.2
423
Ease of Setup
7.1
173
6.1
208
Ease of Admin
7.7
173
7.1
202
Quality of Support
8.8
386
7.3
391
Has the product been a good partner in doing business?
8.8
171
7.3
202
Product Direction (% positive)
9.1
389
6.9
408
Features by Category
Sales Force Automation
8.7
146
|
Verified
8.5
128
|
Verified
8.2
105
7.9
87
|
Verified
8.5
137
|
Verified
7.9
116
|
Verified
8.7
160
|
Verified
8.3
130
|
Verified
7.7
64
7.6
93
|
Verified
8.5
88
8.3
120
8.0
71
8.0
105
|
Verified
8.0
122
|
Verified
8.1
105
|
Verified
8.5
125
|
Verified
8.3
115
|
Verified
Marketing Automation
7.5
95
7.3
78
|
Verified
7.6
105
7.3
81
|
Verified
8.1
127
|
Verified
7.5
86
|
Verified
7.7
93
7.4
69
|
Verified
Customer Support
8.5
132
|
Verified
8.4
119
8.2
122
|
Verified
7.6
116
|
Verified
8.3
117
|
Verified
7.8
112
7.5
59
7.5
74
8.3
108
|
Verified
8.0
100
Reporting & Analytics
8.1
152
|
Verified
7.5
130
|
Verified
8.2
160
|
Verified
7.3
129
|
Verified
8.0
130
|
Verified
7.4
105
Mobile & Social
7.8
98
|
Verified
Feature Not Available
7.7
87
Feature Not Available
7.7
113
|
Verified
6.7
87
|
Verified
Platform
8.0
89
|
Verified
7.4
70
8.5
89
|
Verified
8.0
75
8.7
93
|
Verified
8.3
76
Feature Not Available
8.0
44
Feature Not Available
7.4
46
Feature Not Available
6.9
65
8.7
94
|
Verified
8.0
74
7.6
70
7.2
68
Integration
8.2
77
|
Verified
7.7
70
7.7
72
|
Verified
7.9
68
7.3
69
|
Verified
8.5
66
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
218
Not enough data
8.3
216
Not enough data
8.3
212
Not enough data
8.4
202
Not enough data
8.1
189
Not enough data
7.8
204
Not enough data
8.3
212
Not enough data
8.4
155
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.5
166
Not enough data
8.5
200
Not enough data
7.8
124
Not enough data
7.2
98
Not enough data
7.8
66
Platform
Not enough data
6.6
74
Not enough data
7.8
86
Not enough data
8.5
94
Not enough data
7.8
76
Not enough data
7.5
185
Not enough data
7.5
193
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Pricing
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quoting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin
9.2
6
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
7.5
6
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
8.8
190
|
Verified
Not enough data
8.6
189
|
Verified
Not enough data
8.5
159
Not enough data
8.4
171
|
Verified
Not enough data
8.5
134
Not enough data
Feature Not Available
Not enough data
8.1
160
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
Projects
8.7
172
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.4
143
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.3
158
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.5
121
Not enough data
8.5
161
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
179
|
Verified
Not enough data
8.3
128
|
Verified
Not enough data
Resource Management
8.4
132
|
Verified
Not enough data
8.5
146
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
Project Monitoring
8.2
133
|
Verified
Not enough data
8.3
149
|
Verified
Not enough data
8.3
167
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contract Management Platform Features
8.6
132
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
8.5
126
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.3
112
|
Verified
Not enough data
8.4
126
|
Verified
Not enough data
8.5
138
|
Verified
Not enough data
8.4
122
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Portfolio Management
6.0
10
Not enough data
7.2
9
Not enough data
7.3
8
Not enough data
7.3
8
Not enough data
Project Management
6.1
9
Not enough data
6.9
9
Not enough data
6.0
8
Not enough data
Resource Management
6.0
10
Not enough data
7.6
9
Not enough data
5.8
10
Not enough data
Data & Analytics
7.2
9
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
5.4
9
Not enough data
Strategy - Project and Portfolio Management
3.6
6
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
4.0
5
Not enough data
4.0
5
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
4.0
5
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Optimization
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Feature Not Available
Not enough data
8.0
91
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
8.4
97
Not enough data
Collaboration
8.8
107
Not enough data
7.7
86
Not enough data
9.0
127
Not enough data
8.6
115
Not enough data
9.1
129
Not enough data
8.2
103
Not enough data
Task Creation
8.1
16
Not enough data
8.3
17
Not enough data
7.0
17
Not enough data
Feature Not Available
Not enough data
Task Management
7.9
16
Not enough data
7.3
17
Not enough data
6.9
17
Not enough data
6.7
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Management
8.8
93
|
Verified
7.4
44
8.6
82
|
Verified
7.0
45
7.7
65
5.8
40
8.3
83
|
Verified
6.7
47
Project Management
8.8
95
|
Verified
6.6
45
8.8
97
|
Verified
6.5
45
8.3
84
|
Verified
6.6
44
8.5
84
|
Verified
7.2
46
Accounting
8.3
79
6.7
44
8.4
89
|
Verified
7.3
44
8.3
72
|
Verified
6.8
43
8.5
79
|
Verified
6.6
40
8.6
84
|
Verified
6.5
40
Portfolio Management
8.2
66
6.1
40
8.3
67
6.0
39
7.8
64
6.1
39
7.9
64
6.2
38
Analytics
8.0
75
|
Verified
6.0
40
8.4
85
|
Verified
6.6
45
8.2
72
|
Verified
6.2
43
Administration
8.5
85
|
Verified
7.2
44
8.7
92
|
Verified
7.5
46
8.7
86
|
Verified
7.4
43
Platform
8.4
76
|
Verified
7.0
41
8.1
59
|
Verified
6.3
38
9.1
92
|
Verified
6.9
44
7.8
81
|
Verified
5.6
42
Feature Not Available
5.0
39
Generative AI
Feature Not Available
4.0
24
Feature Not Available
4.1
24
Automation
7.5
19
Not enough data
7.3
20
Not enough data
7.8
20
Not enough data
Administration
7.9
21
Not enough data
7.4
20
Not enough data
8.1
20
Not enough data
Project management
7.8
20
Not enough data
7.6
20
Not enough data
7.7
19
Not enough data
7.8
20
Not enough data
7.2
19
Not enough data
Feature Not Available
Not enough data
7.5
20
Not enough data
Workload
7.2
21
Not enough data
7.5
20
Not enough data
7.5
20
Not enough data
6.6
20
Not enough data
Communication & Collaboration
7.0
19
Not enough data
7.1
20
Not enough data
7.0
21
Not enough data
Cost Management
8.2
19
Not enough data
7.9
20
Not enough data
7.6
19
Not enough data
Integration
7.4
18
Not enough data
7.4
20
Not enough data
7.7
19
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Feature Not Available
Not enough data
7.0
11
Not enough data
6.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content & Documents
6.3
9
Not enough data
7.2
10
Not enough data
7.9
11
Not enough data
6.0
10
Not enough data
Controls
7.0
10
Not enough data
6.5
9
Not enough data
7.5
10
Not enough data
7.3
10
Not enough data
6.7
10
Not enough data
Project Management
8.7
10
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
Remote Collaboration
7.7
10
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bill Generation
7.5
14
Not enough data
8.3
12
Not enough data
7.5
12
Not enough data
Bill Processing
6.9
12
Not enough data
7.3
13
Not enough data
7.0
14
Not enough data
Integration
7.2
13
Not enough data
6.8
13
Not enough data
5.6
11
Not enough data
Data Sourcing
8.3
6
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
8.1
7
Not enough data
8.1
6
Not enough data
Predictive Analytics
8.1
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
7.9
8
Not enough data
Sales Management
8.5
9
Not enough data
7.1
7
Not enough data
7.6
9
Not enough data
9.0
8
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
7.8
29
Not enough data
8.2
30
Not enough data
8.3
29
Not enough data
Client Invoicing
8.3
86
Not enough data
8.3
64
Not enough data
8.5
80
Not enough data
Mobile Time Tracking
7.4
25
Not enough data
Administration
8.1
75
Not enough data
8.5
80
Not enough data
8.2
77
Not enough data
Feature Not Available
Not enough data
8.6
79
Not enough data
Platform
8.1
76
Not enough data
8.0
71
Not enough data
8.1
60
Not enough data
8.8
78
Not enough data
7.6
67
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Accelo and ConnectWise PSA are categorized as CRM and Professional Services Automation
Unique Categories
Reviews
Reviewers' Company Size
Accelo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
33.2%
Information Technology and Services
17.9%
Computer Software
6.1%
Management Consulting
5.3%
Accounting
3.3%
Other
34.2%
Information Technology and Services
59.9%
Computer & Network Security
8.0%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Most Helpful Reviews
Accelo
Most Helpful Favorable Review
Arianna G.
Verified User in Logistics and Supply Chain
We have used Accelo for a small and rapidly growing accounting firm. Here is a summary of our key takeaways. Customizable. We found Accelo to be capable of accommodating the support of all of our processes. From our routing bookkeeping, to our tax season...
Most Helpful Critical Review
Kara L.
Verified User in Marketing and Advertising
Far too complicated. My CFO told me that this software was too complicated, "overly complicated" but, I was in love with everything it was capable of. So, we signed up just one user and decided that we were going to figure it out, and then add the rest of...
ConnectWise PSA
Most Helpful Favorable Review
Harry Q.
Verified User in Information Technology and Services
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great.
Most Helpful Critical Review
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Arianna G.
Verified User in Logistics and Supply Chain
We have used Accelo for a small and rapidly growing accounting firm. Here is a summary of our key takeaways. Customizable. We found Accelo to be capable of accommodating the support of all of our processes. From our routing bookkeeping, to our tax season...
Harry Q.
Verified User in Information Technology and Services
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great.
Kara L.
Verified User in Marketing and Advertising
Far too complicated. My CFO told me that this software was too complicated, "overly complicated" but, I was in love with everything it was capable of. So, we signed up just one user and decided that we were going to figure it out, and then add the rest of...
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Alternatives
Discussions
What does Accelo integrate with?
2 comments
Official Response from Accelo
Hi there, Valentina is absolutely right! Accelo provides a long list of seamless integrations, including very powerful email, accounting and marketing...Read more
Does Accelo offer Customer Support?
2 comments
Official Response from Accelo
Hi there, Accelo provides free Customer Support to all Accelo users which includes basic 24/6 email responses. Premium Support is available to customers...Read more
When are you coming up with more new exciting features
2 comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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