Best VoIP Providers for for Small Business

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall VoIP category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business VoIP to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business VoIP category.

In addition to qualifying for inclusion in the VoIP Providers category, to qualify for inclusion in the Small Business VoIP Providers category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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79 Listings in Small Business VoIP Available

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Nextiva
By Nextiva
(3,246)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    856
    Helpful
    708
    Ease of Use
    707
    Customer Service
    393
    Reliability
    366
    Cons
    Poor Customer Support
    220
    Long Wait Times
    178
    Call Issues
    157
    Long Waiting
    153
    Difficult Navigation
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,682 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,649 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
856
Helpful
708
Ease of Use
707
Customer Service
393
Reliability
366
Cons
Poor Customer Support
220
Long Wait Times
178
Call Issues
157
Long Waiting
153
Difficult Navigation
140
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,682 Twitter followers
LinkedIn® Page
www.linkedin.com
1,649 employees on LinkedIn®
Get a quote
OpenPhone
By OpenPhone
(2,339)4.7 out of 5
Optimized for quick response
4th Easiest To Use in VoIP software
View top Consulting Services for OpenPhone
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenPhone is the collaborative phone system for teams. It brings your calls, texts, and contacts into an intuitive app that works across all your devices, so you never miss a customer. Rated #1 in

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Computer Software
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OpenPhone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    575
    Customer Support
    291
    Features
    244
    Text Messaging
    222
    Phone Numbers
    191
    Cons
    Connection Issues
    136
    Missing Features
    76
    Call Disconnections
    72
    Poor Customer Support
    64
    Delays
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenPhone features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    9.4
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    8.9
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenPhone
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @openphone
    4,136 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    130 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OpenPhone is the collaborative phone system for teams. It brings your calls, texts, and contacts into an intuitive app that works across all your devices, so you never miss a customer. Rated #1 in

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Computer Software
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
OpenPhone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
575
Customer Support
291
Features
244
Text Messaging
222
Phone Numbers
191
Cons
Connection Issues
136
Missing Features
76
Call Disconnections
72
Poor Customer Support
64
Delays
61
OpenPhone features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
9.4
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
8.9
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
OpenPhone
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@openphone
4,136 Twitter followers
LinkedIn® Page
www.linkedin.com
130 employees on LinkedIn®

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Zoom Workplace
By Zoom
(56,098)4.5 out of 5
Optimized for quick response
7th Easiest To Use in VoIP software
View top Consulting Services for Zoom Workplace
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

    Users
    • Owner
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
    • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
    • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoom Workplace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7,489
    Video Conferencing
    3,519
    Reliability
    2,671
    Easy Communication
    2,385
    Video Quality
    2,363
    Cons
    Meeting Issues
    2,049
    Limited Features
    1,925
    Zoom Issues
    1,844
    Connection Issues
    1,176
    Missing Features
    1,147
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoom Workplace features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    8.9
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,061,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communicati

Users
  • Owner
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoom Workplace is a video conferencing platform that offers features such as one-on-one video calls, chat options, and integrations with other business applications for collaboration and communication.
  • Users frequently mention the ease of use, high-quality video and audio, seamless collaboration features, and the ability to customize settings as key benefits of Zoom Workplace.
  • Users experienced issues with occasional connectivity disruptions, limitations on meeting durations in the free version, and difficulties in navigating the abundance of features and settings.
Zoom Workplace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7,489
Video Conferencing
3,519
Reliability
2,671
Easy Communication
2,385
Video Quality
2,363
Cons
Meeting Issues
2,049
Limited Features
1,925
Zoom Issues
1,844
Connection Issues
1,176
Missing Features
1,147
Zoom Workplace features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
8.9
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,061,240 Twitter followers
LinkedIn® Page
www.linkedin.com
11,191 employees on LinkedIn®
Get a quote
Webex Calling
By Cisco
(575)4.5 out of 5
Optimized for quick response
8th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 35% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Easy Communication
    110
    Communication
    89
    Call Quality
    86
    Reliability
    85
    Cons
    Connection Issues
    30
    Internet Dependency
    27
    Missing Functionality
    26
    Difficult Configuration
    25
    Expensive
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 35% Mid-Market
  • 29% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Easy Communication
110
Communication
89
Call Quality
86
Reliability
85
Cons
Connection Issues
30
Internet Dependency
27
Missing Functionality
26
Difficult Configuration
25
Expensive
25
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
9.3
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,769 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Get a quote
RingEX
By RingCentral
(1,035)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    213
    Customer Support
    128
    Phone Calls
    108
    Helpful
    96
    Reliability
    93
    Cons
    Poor Customer Support
    74
    Customer Support
    71
    Customer Service
    50
    Missing Features
    41
    Limitations
    40
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    9.0
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.0
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    63,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,160 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
213
Customer Support
128
Phone Calls
108
Helpful
96
Reliability
93
Cons
Poor Customer Support
74
Customer Support
71
Customer Service
50
Missing Features
41
Limitations
40
RingEX features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
9.0
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.0
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,447 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
GoTo Connect
By GoTo
(1,295)4.4 out of 5
Optimized for quick response
14th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:Starting at $27.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 71% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GoTo Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Customer Support
    41
    Helpful
    27
    Communication
    25
    Features
    25
    Cons
    Call Issues
    22
    Poor Customer Support
    15
    Missing Functionality
    14
    Difficult Navigation
    11
    Limitations
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoTo Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    9.1
    Phone Calls
    Average: 9.1
    9.2
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,472 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions a

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 71% Small-Business
  • 23% Mid-Market
GoTo Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Customer Support
41
Helpful
27
Communication
25
Features
25
Cons
Call Issues
22
Poor Customer Support
15
Missing Functionality
14
Difficult Navigation
11
Limitations
11
GoTo Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.1
Phone Calls
Average: 9.1
9.2
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,472 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Ooma Office
By Ooma, Inc.
(129)4.6 out of 5
12th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:$19.95
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ooma Office is an award-winning, easy to adopt and affordable business VoIP solution for any size business. Whether you have 2, 20, or 200 employees, Ooma provides advanced voice and collaboration fea

    Users
    • Owner
    Industries
    • Insurance
    • Construction
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ooma Office Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reliability
    13
    Affordable
    11
    Customer Service
    9
    Easy Connection
    9
    Ease of Use
    8
    Cons
    Internet Dependency
    6
    Call Issues
    4
    Customer Service
    4
    Long Waiting
    3
    Billing Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ooma Office features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    9.4
    VOiP Number
    Average: 9.0
    8.9
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ooma, Inc.
    Year Founded
    2004
    HQ Location
    Sunnyvale, California
    Twitter
    @Ooma
    9,158 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    622 employees on LinkedIn®
    Ownership
    NYSE: OOMA
Product Description
How are these determined?Information
This description is provided by the seller.

Ooma Office is an award-winning, easy to adopt and affordable business VoIP solution for any size business. Whether you have 2, 20, or 200 employees, Ooma provides advanced voice and collaboration fea

Users
  • Owner
Industries
  • Insurance
  • Construction
Market Segment
  • 100% Small-Business
Ooma Office Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reliability
13
Affordable
11
Customer Service
9
Easy Connection
9
Ease of Use
8
Cons
Internet Dependency
6
Call Issues
4
Customer Service
4
Long Waiting
3
Billing Issues
2
Ooma Office features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
9.4
VOiP Number
Average: 9.0
8.9
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Ooma, Inc.
Year Founded
2004
HQ Location
Sunnyvale, California
Twitter
@Ooma
9,158 Twitter followers
LinkedIn® Page
www.linkedin.com
622 employees on LinkedIn®
Ownership
NYSE: OOMA
Read Ooma Office Reviews
Dialpad Connect
By Dialpad
(1,859)4.4 out of 5
Optimized for quick response
6th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

    Users
    • Owner
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
    • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
    • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Helpful
    54
    Voice Transcription
    48
    Communication
    43
    Call Management
    38
    Cons
    Call Issues
    42
    Recording Issues
    34
    Call Disconnections
    27
    Connection Issues
    27
    Missed Calls
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Phone Calls
    Average: 9.1
    9.4
    VOiP Number
    Average: 9.0
    9.2
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any dev

Users
  • Owner
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Ai Voice is a tool that provides features such as call recording, transcription, and voice bot testing for efficient communication and record keeping.
  • Reviewers appreciate the user-friendly interface, clear call quality, and AI-powered features like real-time transcription and call recording, which have been praised for their efficiency and time-saving benefits.
  • Users experienced issues such as occasional network problems, call drops, and inaccuracies in transcription, and some found the product to be costly compared to standard phone services.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Helpful
54
Voice Transcription
48
Communication
43
Call Management
38
Cons
Call Issues
42
Recording Issues
34
Call Disconnections
27
Connection Issues
27
Missed Calls
18
Dialpad Connect features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.6
9.2
Phone Calls
Average: 9.1
9.4
VOiP Number
Average: 9.0
9.2
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Intermedia Unite
By Intermedia
(349)4.5 out of 5
Optimized for quick response
10th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:$15.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 79% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intermedia Unite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    22
    Reliability
    17
    Communication
    13
    Customer Service
    10
    Cons
    Customer Support
    7
    Poor Customer Support
    6
    Customer Service
    5
    Missing Functionality
    5
    Phone Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intermedia Unite features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    9.6
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    9.5
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intermedia
    Company Website
    Year Founded
    1993
    HQ Location
    Sunnyvale, California
    Twitter
    @intermedia_net
    4,697 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,227 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intermedia Unite is a fully integrated cloud-based unified communications platform for businesses of all sizes. We believe that every business needs tools to help facilitate employee collaboration and

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 79% Small-Business
  • 15% Mid-Market
Intermedia Unite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
22
Reliability
17
Communication
13
Customer Service
10
Cons
Customer Support
7
Poor Customer Support
6
Customer Service
5
Missing Functionality
5
Phone Issues
5
Intermedia Unite features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.6
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
9.5
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Intermedia
Company Website
Year Founded
1993
HQ Location
Sunnyvale, California
Twitter
@intermedia_net
4,697 Twitter followers
LinkedIn® Page
www.linkedin.com
1,227 employees on LinkedIn®
Get a quote
Telnyx CPaaS
By Telnyx
(446)4.7 out of 5
Optimized for quick response
5th Easiest To Use in VoIP software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • Owner
    • CEO
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    72
    Ease of Use
    71
    Staff Support
    40
    Reliability
    38
    Pricing
    34
    Cons
    Customer Service
    11
    Poor Customer Support
    11
    Complex Processes
    10
    Messaging Issues
    10
    Billing Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Phone Calls
    Average: 9.1
    9.5
    VOiP Number
    Average: 9.0
    8.9
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    3,918 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • Owner
  • CEO
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
72
Ease of Use
71
Staff Support
40
Reliability
38
Pricing
34
Cons
Customer Service
11
Poor Customer Support
11
Complex Processes
10
Messaging Issues
10
Billing Issues
9
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.6
9.5
Phone Calls
Average: 9.1
9.5
VOiP Number
Average: 9.0
8.9
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
3,918 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Comcast Business VoiceEdge
By Comcast
(32)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directorybased routing of inbound calls and communication features for employees. Users can co

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comcast Business VoiceEdge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Calling Features
    1
    Cons
    Call Drops
    1
    Connection Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
    7.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.4
    Phone Calls
    Average: 9.1
    8.1
    VOiP Number
    Average: 9.0
    8.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comcast
    Year Founded
    1963
    HQ Location
    Philadelphia, PA
    Twitter
    @comcast
    176,014 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59,682 employees on LinkedIn®
    Ownership
    NASDAQ: CMCSA
Product Description
How are these determined?Information
This description is provided by the seller.

Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directorybased routing of inbound calls and communication features for employees. Users can co

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 25% Mid-Market
Comcast Business VoiceEdge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Calling Features
1
Cons
Call Drops
1
Connection Issues
1
Comcast Business VoiceEdge features and usability ratings that predict user satisfaction
7.2
Has the product been a good partner in doing business?
Average: 8.6
8.4
Phone Calls
Average: 9.1
8.1
VOiP Number
Average: 9.0
8.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Comcast
Year Founded
1963
HQ Location
Philadelphia, PA
Twitter
@comcast
176,014 Twitter followers
LinkedIn® Page
www.linkedin.com
59,682 employees on LinkedIn®
Ownership
NASDAQ: CMCSA
Read Comcast Business VoiceEdge Reviews
Vonage Business Communications
By Vonage
(474)4.3 out of 5
Optimized for quick response
15th Easiest To Use in VoIP software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

    Users
    • President
    • Office Manager
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Business Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Easy Communication
    26
    Communication
    22
    Calling Features
    17
    VoIP Services
    16
    Cons
    Call Connectivity Issues
    8
    Call Drops
    8
    Call Dropping
    7
    Call Issues
    7
    Customer Service
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Business Communications features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Phone Calls
    Average: 9.1
    9.3
    VOiP Number
    Average: 9.0
    9.3
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,230 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere around the globe. Over 40 powerful features

Users
  • President
  • Office Manager
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 30% Mid-Market
Vonage Business Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Easy Communication
26
Communication
22
Calling Features
17
VoIP Services
16
Cons
Call Connectivity Issues
8
Call Drops
8
Call Dropping
7
Call Issues
7
Customer Service
7
Vonage Business Communications features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
9.3
Phone Calls
Average: 9.1
9.3
VOiP Number
Average: 9.0
9.3
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,230 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Get a quote
Crexendo
By Crexendo Business Solutions
(250)4.9 out of 5
2nd Easiest To Use in VoIP software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

    Users
    • Owner
    • Office Manager
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 76% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crexendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    78
    Helpful
    65
    Ease of Use
    53
    Customer Service
    43
    Easy Setup
    39
    Cons
    Difficult Navigation
    9
    Lack of Intuitiveness
    6
    Call Issues
    5
    Customer Service
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crexendo features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.9
    Phone Calls
    Average: 9.1
    9.7
    VOiP Number
    Average: 9.0
    9.8
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crexendo Business Solutions
    Company Website
    Year Founded
    1995
    HQ Location
    Tempe, Arizona
    Twitter
    @Crexendo
    3,327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    140 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and coll

Users
  • Owner
  • Office Manager
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 76% Small-Business
  • 22% Mid-Market
Crexendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
78
Helpful
65
Ease of Use
53
Customer Service
43
Easy Setup
39
Cons
Difficult Navigation
9
Lack of Intuitiveness
6
Call Issues
5
Customer Service
5
Learning Curve
5
Crexendo features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.6
9.9
Phone Calls
Average: 9.1
9.7
VOiP Number
Average: 9.0
9.8
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Crexendo Business Solutions
Company Website
Year Founded
1995
HQ Location
Tempe, Arizona
Twitter
@Crexendo
3,327 Twitter followers
LinkedIn® Page
www.linkedin.com
140 employees on LinkedIn®
Get a quote
NUACOM
By NUACOM
(179)4.8 out of 5
3rd Easiest To Use in VoIP software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

    Users
    • Director
    • Managing Director
    Industries
    • Construction
    • Leisure, Travel & Tourism
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    Customer Support
    67
    Easy Setup
    64
    Helpful
    62
    Customer Service
    32
    Cons
    Call Issues
    7
    Difficult Setup
    5
    High Cost
    4
    Connection Issues
    3
    Contact Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUACOM features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    9.6
    Phone Calls
    Average: 9.1
    9.1
    VOiP Number
    Average: 9.0
    9.1
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Maynooth
    Twitter
    @nuacomie
    2,032 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

Users
  • Director
  • Managing Director
Industries
  • Construction
  • Leisure, Travel & Tourism
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
Customer Support
67
Easy Setup
64
Helpful
62
Customer Service
32
Cons
Call Issues
7
Difficult Setup
5
High Cost
4
Connection Issues
3
Contact Management
3
NUACOM features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
9.6
Phone Calls
Average: 9.1
9.1
VOiP Number
Average: 9.0
9.1
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Maynooth
Twitter
@nuacomie
2,032 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Read NUACOM Reviews
Podium
By Podium
(1,845)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.5
    Phone Calls
    Average: 9.1
    8.3
    VOiP Number
    Average: 9.0
    7.4
    Desk-to-Desk Calls
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.5
Phone Calls
Average: 9.1
8.3
VOiP Number
Average: 9.0
7.4
Desk-to-Desk Calls
Average: 8.5
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,448 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
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