# Comcast Business VoiceEdge Reviews **Vendor:** Comcast **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.6/5.0 **Total Reviews:** 35 ## About Comcast Business VoiceEdge Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication. - Cloud-Hosted PBX: Provides advanced calling features without the need for physical hardware, reducing capital expenditures. - Intuitive Administration: Offers an easy-to-use digital dashboard for managing equipment, passwords, and features across multiple locations. - Mobility Support: Includes mobile and desktop applications, enabling employees to make and receive calls, access voicemail, and participate in audio conferences from any device. - Advanced Call Management: Features such as Automated Attendants, Hunt Groups, Call Forwarding, and Readable Voicemail enhance call handling and user experience. - Scalability: Easily accommodates business growth by adding users or locations without significant infrastructure changes. Primary Value and Solutions Provided: Comcast Business VoiceEdge addresses the communication needs of modern businesses by offering a flexible, scalable, and cost-effective phone system. It eliminates the complexities and expenses associated with traditional PBX systems, providing a suite of advanced features that enhance productivity and collaboration. By supporting mobility and remote work, it ensures that employees remain connected and responsive, regardless of their location. This solution is particularly beneficial for businesses seeking to improve operational efficiency, reduce costs, and adapt to evolving communication demands. ## Comcast Business VoiceEdge Pros & Cons **What users like:** - Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and streamlining operations. (1 reviews) - Users appreciate the **advanced calling features** of Comcast Business VoiceEdge, enhancing communication and efficiency in the workplace. (1 reviews) - Users value the **convenience** of Comcast Business VoiceEdge, appreciating its seamless integration and easy usability over the years. (1 reviews) - Users appreciate the **responsive customer service** of Comcast Business VoiceEdge, enhancing their overall communication experience. (1 reviews) - Users appreciate the **effective customer support** of Comcast Business VoiceEdge, enhancing their overall business communication experience. (1 reviews) - Users find Comcast Business VoiceEdge to be **very easy to use** , appreciating its seamless integration into their workflows. (1 reviews) - Users value the **easy integration** of Comcast Business VoiceEdge, enhancing their communication experience seamlessly over the years. (1 reviews) - Users praise the **easy setup** of Comcast Business VoiceEdge, seamlessly integrating into their infrastructure for effective communication. (1 reviews) - Reliability (1 reviews) - VoIP Services (1 reviews) **What users dislike:** - Users find the **integration into AppFolio complex** , making it challenging to manage call information effectively. (1 reviews) - Users find the **integration with AppFolio tedious** , leading to difficulties in managing call information effectively. (1 reviews) - Users find the **high cost** of Comcast Business VoiceEdge a significant drawback amid changing business needs. (1 reviews) ## Comcast Business VoiceEdge Reviews ### 1. Efficient and User-Friendly, But Needs Better Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Risa L. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Comcast Business VoiceEdge?** I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when they answer it. It also has a busy lamp field that monitors phone activity in real-time. I love the automated attendant, which acts like a virtual receptionist, giving greetings and routing calls, and it really helps. **What do you dislike about Comcast Business VoiceEdge?** The integration into AppFolio is a little tedious. Sometimes it doesn't take down the information from the call like my usual e 8x8 system does. So I just have to find a way to incorporate it into AppFolio to where it actually filters out those calls the way 8x8 did. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I use Comcast Business VoiceEdge to efficiently manage calls for my businesses. It helps me filter calls, identify the caller ID, and know if they're local or long distance. It also supports call waiting, call transferring, and directing clients to different communities. ### 2. Possible Low Cost Bundling, but Clunky UI and Limited Features **Rating:** 2.0/5.0 stars **Reviewed by:** Michelle G. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Comcast Business VoiceEdge?** possibility to have a lower cost, due to bundling of internet services **What do you dislike about Comcast Business VoiceEdge?** The UI was clunky/not intuitive, the service required physical deskphones (whether they were plugged in or not), and you aren't able to text from their service. It was hard to gather meaningful data about call volume, times, etc. There was also no integration for Zapier. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** It allowed our employees to have a direct number and be able to answer calls on the go and not only at their physical desk phones. ### 3. Reliable, Feature-Rich, and Easy to Use—But Costs May Add Up **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Comcast Business VoiceEdge?** Has been easy to use for years, we implemented this into our infrastructure years ago when we upgraded customer support has been fair enough to deal with. This has been our main communication path for everyday use for sometime now, absolutely doesn't lack features again very easy integration. We have looked at other options as our business has changed and the convenience there are multiple alternatives all having a fair amount of pros and cons I can't say which is the best choice just that Business VoiceEdge has been great for us and might just be our continued provider however time will tell. **What do you dislike about Comcast Business VoiceEdge?** It's the convenience but a negative would be the cost at this point as the business is changing. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** It has been reliable allowing us to stay in contact with our customers. ### 4. Nice to Have for WFH **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Comcast Business VoiceEdge?** What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. **What do you dislike about Comcast Business VoiceEdge?** My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** By using Comcast Business VoiceEdge, I am able to work from home without using any additional apps or phone numbers. ### 5. Really bad business practices. **Rating:** 0.0/5.0 stars **Reviewed by:** Karen A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Comcast Business VoiceEdge?** I can't complain about the phone and customer service. **What do you dislike about Comcast Business VoiceEdge?** My issue is with the sales rep who promised something we did not qualify for based on our plan. To our surprise, the contract I signed is not the same as that of Comcast. One of the biggest issues is that Comcast does not employ a sales force, and no one wants to be liable for it. Their excuse was that I might sign another Contract because it was rejected, and then the rep told me to sign a new one. This is not the situation because I received a copy of the document I signed from DocuSign. This is a fraud! BE AWARE of what you sign and do not believe about their bad sales practices; they want a commission and ask for everything in writing. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** They want me to sign a new contract to receive what was promised to me in the first place, and I won't agree to a cover-up. I want to know who signed the other contract!!!!!! ### 6. Works as advertised, but admin and user console are poorly designed **Rating:** 2.5/5.0 stars **Reviewed by:** Esteban N. | Director of IT, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Comcast Business VoiceEdge?** It works (I can make and receive calls). Voice mail to email works great. **What do you dislike about Comcast Business VoiceEdge?** The admin console to configure options and users is not user-friendly and inconsistent. It's not easy to make user changes when an employee leaves or need to change an extension. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** For us it's just basic phone usage. We don't need advanced "unified communications." ### 7. Great Product backed by great company **Rating:** 5.0/5.0 stars **Reviewed by:** Greg G. | Insurance Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Comcast Business VoiceEdge?** I like how the sales and installation team played a detailed implementation play that allowed us to know what would happen and when. This way, we could plan for any work stoppages. **What do you dislike about Comcast Business VoiceEdge?** I was not too fond of the sales negotiation process. It made the process go relatively longer than we wanted. We ended up going through 3 or 4 different proposals. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Mobility. We could have our different departments in the field no longer have to come back into the office to check messages. This saved us on expenses, helped increase daily productivity, and eliminated some over time costs. ### 8. Easy transition **Rating:** 5.0/5.0 stars **Reviewed by:** Athena K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Comcast Business VoiceEdge?** The most helpful thing about Comcast Business was it was easy to work, I didn't really need to call the customer service department much because it was self-explanatory **What do you dislike about Comcast Business VoiceEdge?** The item that I disliked about Comcast Business was their customer service department. They are hard to get ahold of, they are hard to understand and most of the time, it would take 2-3 calls for them to fix the issue. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** The biggest problem we had with Comcast Business was the connection. They always had the service dropped, I always had to call them about 2-3 times a month. Then most of the time it was their issue that we had to wait a while to get back up and when you are trying to run a business, that is not a good thing. ### 9. Unreliable service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Comcast Business VoiceEdge?** More features than standard analog service. **What do you dislike about Comcast Business VoiceEdge?** Not as user-friendly as other VOIP services. Also unreliable as it depended on Comast internet service which constantly has issues. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** It provided more control than our old analog service provided, such as forwarding to other numbers when the service was down. ### 10. Small Business phone solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Comcast Business VoiceEdge?** You are able to bundle it in with other services such as data and cable and can save going that route. The way it can be integrated with Microsoft Teams is also nice since everyone is mostly aware of Teams now and prefer using as well. **What do you dislike about Comcast Business VoiceEdge?** I don't really like the fact there isnt much unity there as some of the VoIP phone solutions or voice services offer one or two specific phones so everyone can be used to. Also if not bundling Comcast services I feel like it is more expensive than some solutions that can do a whole lot more feature wise. **Recommendations to others considering Comcast Business VoiceEdge:** I would certainly try it out if you use other Comcast services, are a small business and are yet to move to a VoIP system. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** You are solving the problem of having a voice solution an entire business can share. Benefits from it include lower costs than some PRI systems and such and a whole new world of features those old systems didnt offer. ### 11. We switched to a different platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Comcast Business VoiceEdge?** The software was pretty easy to use for the softphone. Customer service was typically easy to reach without super long hold times **What do you dislike about Comcast Business VoiceEdge?** Outages were a major issue, there were periods when we were unable to use phones for hours **Recommendations to others considering Comcast Business VoiceEdge:** Have a back up for soft phone and desk phones to switch to during outages **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** We no longer use them. We benefited previously by being able to communicate with our customers ### 12. Like it, but don't love it. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh B. | Manager, Professional Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Comcast Business VoiceEdge?** I like that it is eay to use. I can always connect to my phone. **What do you dislike about Comcast Business VoiceEdge?** I'm not a huge fan of the computer platform. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Main benefit is the ability to answer calls on my cell, desk phone, and computer. ### 13. Terrible portal, support and salespeople **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Comcast Business VoiceEdge?** There are useful features, but learning them and setting them up is overly difficult. Onsite Technicians are excellent. **What do you dislike about Comcast Business VoiceEdge?** Sales team does not return calls. Phone support is awful. We lost our 800 numbers multiple times. Once for 3 days. Reporting is non existent. Now both the desktop app and phone app stopped working when I work remotely. **Recommendations to others considering Comcast Business VoiceEdge:** Use anyone else. This has been a nightmare. I can't wait for our contract to come to an end. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** The negatives have been so extreme that I doubt I can find a positive. ### 14. Finally, a site that allows a "0" review, and the only time I need to use it Comcast BVE **Rating:** 0.0/5.0 stars **Reviewed by:** Morgan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Comcast Business VoiceEdge?** The salespeople were well spoken, organized, and professional. Kind of like a good con artist. **What do you dislike about Comcast Business VoiceEdge?** Where are the conspiracy theorists on Comcast? Come on guys, give me a good reason behind why this company is systematically attempting to stress people to death. There is no way their service can be this bad on accident. Such a perfect example of a burning trash pile of ineptitude, bad design, diabolically unskilled customer service & glitchy interfaces that constantly crash & remove the illusion of control you have CANNOT just spontaneously occur. This is INTELLIGENT DESIGN. 1. Phones lose their settings without cause or action 2. Phone keys cannot be programmed remotely, meaning every staff change requires a manual change to each phone, process of which is reminiscent of texting "War and Peace" on an archaic Nokia phone. 3. Portal for setting changes glitches and is commonly unusable which often requires a call to tech support. 4. "Tech support" leads you to one of their level 1 techs. Level 1 is an overstatement of their skill. Misinformation is more common that correct information and calls often take an hour after hold times just as long. 5. No local support options. You will only physically see a salesperson until you sell your soul, and then you are released to above described (briefly and kindly described when compared to reality) portal and phone tech support. 6. System is not designed to support multiple locations easily. 7. Any "major" changes (read "add one person to this call flow") take the work of an upper level tech, which is similar to asking to speak to the Wizard of Oz, and takes weeks 8. Settings for call flow creation are convoluted and often there is no clarity on which settings override other settings. 9. The level of complexity SHOULD allow for a configuration to match every circumstance, but instead it simply adds complexity without sensical design built for real business use. They added features for the sake of features and few build into real usability 10. They are more expensive than smaller options. 11. The size of the company and their comfort in their position in the marketplace have bred a general sense of "we are big and you are small, deal with it. We care not" Please, do not choose them. I honestly feel I am doing a good service to other business owners out there. I am technically inclined. I am experienced. And I implore you NOT to put yourselves, your employees, your business and your clients through the gambit of nonsense that signing up for Comcast BVE will put you through. Pick. Any. Other. Option. Their size does not translate into a better product. We have been with them for several years, doing our time until our contract expires. If it weren't for their expensive contracts, their business would tank. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** None. See above. It created problems we didn't have, using an older system with fewer features. The inabilities that system created for us were much better problems to deal with than undergoing the Comcast nightmare. ### 15. Horrible phone system. **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen V. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about Comcast Business VoiceEdge?** Basically nothing anymore. This system is horrible and doesn't work well. **What do you dislike about Comcast Business VoiceEdge?** Customer support is never able to help with anything whenever you have problems - they always say to delete the software and redownload the software. Try signing out, try doing this and this, okay we will submit a ticket and you'll never hear from us again. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** No benefits. ### 16. Comcast VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon G. | State Consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2019 **What do you like best about Comcast Business VoiceEdge?** The thing I like best is the ease of access **What do you dislike about Comcast Business VoiceEdge?** I hate the connection speeds, during different times a day the speeds tend to go slow, causing major lag. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** keeping a log of who we contact, times of contact, information stated, ease of use vs using a landline it is much easier to dial this way, except not able to directly dial 911 ### 17. Easy VOIP with Nice Features **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey K. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Comcast Business VoiceEdge?** It's easy on administrators. Users can help themselves to almost anything, and the setup is a breeze. Remote staff can use their cell phones or computers and keep continuity. **What do you dislike about Comcast Business VoiceEdge?** There's not a lot that we dislike. The website could be a little more user-friendly as it's got a lot of options on it. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Keeping work at home and remote staff happy and connected with minimal administrative overhead, ### 18. Comcast business **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan S. | Insurance Agent / Assistant Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Comcast Business VoiceEdge?** The modern phones are nice and the online availability of changing features without having to call someone is a huge plus. **What do you dislike about Comcast Business VoiceEdge?** Some of the features of the Polycom phone systems are not up to our standard and they seem to make simple tasks very difficult. **Recommendations to others considering Comcast Business VoiceEdge:** This is the top end phone system around. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** The phone quality is great and faster internet along with it is a huge plus for our insurance organization. We do enjoy all the customization you can do as well! ### 19. A must use for Business! **Rating:** 3.5/5.0 stars **Reviewed by:** Brittany R. | Property Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Comcast Business VoiceEdge?** I like Comcast VoIP as I run a business in Florida that requires multi-use lines. **What do you dislike about Comcast Business VoiceEdge?** I dislike the amount of outages in the area that my company has experienced. **Recommendations to others considering Comcast Business VoiceEdge:** Comcast VoIP is constantly improving it's quality. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I am solving the issue with having several office numbers, that I got to connect to one single cell phone! Anytime there is an issue, I am able to get it resolved quickly with customer care. ### 20. Helpful networking tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Comcast Business VoiceEdge?** Cuts down cost of communication with colleagues and makes it more personable **What do you dislike about Comcast Business VoiceEdge?** Internet down issues mean that phones are down too. We experience a lot of outages in our area so this was problematic for our practice. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Saving money, revolutionizing communication in the field and between satellite offices. Overall I feel that this new way of communicating improves staff relations which makes our practice better in general. ### 21. Communication made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Comcast Business VoiceEdge?** I like that I can easily forward phone calls from my work desk phone to my cell phone. "Be Anywhere" feature is great! **What do you dislike about Comcast Business VoiceEdge?** I'm not sure if this is a phone issue or an app issue - but I seem to have a lot of fingerprint recognition sign-in issues. I don't have this issue with other apps I use. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Easy access to phone calls while out of the office/on the road. ### 22. Somewhat Dependable VoIP Service **Rating:** 3.5/5.0 stars **Reviewed by:** Paul R. | Principal Managing Partner, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Comcast Business VoiceEdge?** I like the option of having more traditional landline service as well as a cell phone. VoIP from Comcast, although not a traditional landline, gives one the feeling of having one. Purchased as a bundle, with other Comcast services, the cost comes out to approximately $19 monthly per line, for the VoIP service. **What do you dislike about Comcast Business VoiceEdge?** The call quality is not that clear and the volume is low. Calls are totally dependent on an internet connection, which is not always available, as Comcast users know all too well. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I am able to have dedicated lines for business while keeping cell phones private. I can pick up voice mail on line as well as on the phone, Voice messages are transcribed and available through email. ### 23. Works great can take calls at home and on the go for work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Comcast Business VoiceEdge?** I like how I can easy take a call from my computer when I am working from home, and just as easily answer it on my cell phone when I am out running around. **What do you dislike about Comcast Business VoiceEdge?** Sometimes I get signed out of the app on my phone. It will still ring when people call me but the main number will show up and not let me see who is calling on the caller ID. **Recommendations to others considering Comcast Business VoiceEdge:** It works great if you are looking for a phone you can easily use at home for business with out having to hook up a phone. Its on your computer. Just plug in headset and you are good to go. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I work from home and it is an easy way to have a business phone at home and one that comes with me when I bring my cell phone. ### 24. Comcast Voip **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Comcast Business VoiceEdge?** multiprotocol, integration capacity, has the integrated elements in a single infrastructure **What do you dislike about Comcast Business VoiceEdge?** redundant architectures are very expensive, and redundancy in the network must always be guaranteed so as not to affect services **Recommendations to others considering Comcast Business VoiceEdge:** test it **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** stability in the business ### 25. Comcast VOIP-recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Comcast Business VoiceEdge?** I never have to worry about not having clear calls with Comcast VOIP. The phone equipment that we use with our Comcast VOIP was so easy to use and learn. VOIP gives us the ability to be a professional organization. **What do you dislike about Comcast Business VoiceEdge?** Haven't found out anything that I don't like yet! **Recommendations to others considering Comcast Business VoiceEdge:** Comcast has really come a long way with their customer service support and we have found that the switch was way less painless than we anticipated and it's been easy to troubleshoot and resolve any issues or questions we have had. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Where we were previously located, we could not have phone systems that supported video conferencing or teleconference options but now that we are located in the middle of the city, the new system with Comcast has been awesome. Calls are routed with ease and we can do video conferencing and photo sharing with ease. ### 26. Excellent Business communications system **Rating:** 4.5/5.0 stars **Reviewed by:** David K. | System Administrato, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Comcast Business VoiceEdge?** flawless sound and great equipment, and overall a 99%+ reliability **What do you dislike about Comcast Business VoiceEdge?** occasional outages, having to switch to cellular when office system is down **Recommendations to others considering Comcast Business VoiceEdge:** installation can be rocky, specially if you converting from an analog system. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** full office telecommunications automation and administration ### 27. comcast tv box **Rating:** 3.5/5.0 stars **Reviewed by:** Sanjeev M. | Sr C++ Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Comcast Business VoiceEdge?** feature to navigate the tv channel and online streaming . Speed can be maintained by single one call to customer care. **What do you dislike about Comcast Business VoiceEdge?** quality channel are limited in bundle of package and every time we need to call for internet speed. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** i am freelancer . i can use best speed for my business. and i am doing well. ### 28. no delay communicating **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Comcast Business VoiceEdge?** The seamless calling capabilities, great connections **What do you dislike about Comcast Business VoiceEdge?** there was no complaints i had when using this product **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** great call quality, connecting with customers and coworkers without delay ### 29. Full featured business phone. **Rating:** 4.5/5.0 stars **Reviewed by:** Jayesh V. | Software Development Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Comcast Business VoiceEdge?** Its very good, full featured business phone for long distance call. We have been using this phone sine while in our day to day communication and it works perfect without any noise. This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email, Directory listening etc. **What do you dislike about Comcast Business VoiceEdge?** Actually for this product there is nothing for dislike but for portable phone batter is an issue. If we continuously use this phone for long meetings then some time battery dies. So its only problem i have seen. **Recommendations to others considering Comcast Business VoiceEdge:** I would really recommend this VOIP phone for business meetings and business communications. This phone is really useful for companies which has geographically located teams and requires daily meetings between those teams. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** We are using this phone in day to day business communications and in meetings between geographically located teams. ### 30. Good VOIP Phone for business purpose. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam O. | Senior Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2016 **What do you like best about Comcast Business VoiceEdge?** This phone seems very good for business uses. It provides noise less communication. Audio quality is very good. It also provides some extra features which we are using in our client or staff meetings like HD calling, Voice to email, Hunt group etc. For long distance call this is best phone. **What do you dislike about Comcast Business VoiceEdge?** Price is bit more compare to other VOIP provider but it actually provides good quality of services for that. Appart form that i haven't seen any major issues with this phone **Recommendations to others considering Comcast Business VoiceEdge:** 100% I would recommend this phone for business meetings. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** We are using this phone for our day to day meetings between our clients and our staff member. ### 31. Comcast VoIP - for personal home phone use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2016 **What do you like best about Comcast Business VoiceEdge?** This is a great option for reasonable phone service, for personal or business use. I work out of my home, so I use it for both. The sound quality is great, and a good product. When you need service, with out a lot of bells and whistles, multiple lines, video conferencing, etc., this is a good option. You have the basics need for daily office work. **What do you dislike about Comcast Business VoiceEdge?** Our area tends to have internet outages, since we don't have buried lines. If your internet is down then you are stuck. I have noticed when making a large upload over the internet it can cause some issues with the phone, the sound will cut in and out. Part of this was solved by increasing our internet speed. **Recommendations to others considering Comcast Business VoiceEdge:** If your looking for a reliable source for phone service, that will save your company some money, check out Comcast VoIP as an option. There are a lot of options, but not all have the same excellent sound quality! **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** Our company was looking for a phone service that was reasonable, and our employees working from home could use. This has been the perfect option! It keeps business expenses reasonable, and makes sure we have dependable phone service for all the workers. ### 32. Comcast Pros and Cons **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2016 **What do you like best about Comcast Business VoiceEdge?** The multi-conferencing, call forwarding, transferring calls, texting are easy to use. Meetings are easy to manage during conferencing and answering questions from participants. Those are my likes. **What do you dislike about Comcast Business VoiceEdge?** There are delays when participants are trying to join the conferencing most times. Drop calls happen many times during meetings. Those are some of my dislikes. The cost is too high for the service. Support representatives are not that helpful or knowledgeable with tech issues. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** I use it for meetings and conferencing calls. The benefit is that along with the Comcast VIOP service, I get other services: hard-wired phone service, cable, and the internet. ### 33. Positive experience using Comast VOIP **Rating:** 4.5/5.0 stars **Reviewed by:** Andi L. | Freelance Graphic Designer, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Comcast Business VoiceEdge?** The best things about Comcast VOIP are how easy it is to use and the good voice quality. **What do you dislike about Comcast Business VoiceEdge?** The only issue that I have with this product is that it is a bit pricey. However, it works very well and has great support, so I don't mind paying the price. **Recommendations to others considering Comcast Business VoiceEdge:** If you already are a Comcast user then this is a great option, a little expensive but for the quality of the product the price is worth it. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** It's great to be on a call that has good voice quality and not having to worry about the call being dropped. ### 34. Comcast VOIP review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Comcast Business VoiceEdge?** I love the voice quality and that there is no setup. Very easy to use. **What do you dislike about Comcast Business VoiceEdge?** The cost is a little high but for quality service you get what you pay for imo. **Recommendations to others considering Comcast Business VoiceEdge:** If you are a Comcast user & looking for a reliable VOIP with good voice quality then I highly recommend you look into trying Comcast VOIP. **What problems is Comcast Business VoiceEdge solving and how is that benefiting you?** It has been very beneficial in helping get my job done. Being able to have clear calls that I do not lose is great. ### 35. Works Great but Expensive **Rating:** 4.5/5.0 stars **Reviewed by:** Mark R. | VP of Sales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2013 **What do you like best about Comcast Business VoiceEdge?** There was really no setup and the system worked fine. Voice quality was good. I liked that incoming calls would display on my TV. I was able to use an inexpensive phone system with multiple stations that I purchased at target. **What do you dislike about Comcast Business VoiceEdge?** The cost. Even with the bundles it turned out to be more expensive than alternatives. **Recommendations to others considering Comcast Business VoiceEdge:** If you are a Comcast customer and want VOIP it makes sense to try it. ## Comcast Business VoiceEdge Discussions - [What is Comcast Business VoiceEdge used for?](https://www.g2.com/discussions/what-is-comcast-business-voiceedge-used-for) - [How do I set up Comcast Business voicemail?](https://www.g2.com/discussions/how-do-i-set-up-comcast-business-voicemail) - [How do I transfer calls on my Comcast Business App?](https://www.g2.com/discussions/how-do-i-transfer-calls-on-my-comcast-business-app) - [How does Comcast business phone service work?](https://www.g2.com/discussions/how-does-comcast-business-phone-service-work) - [View Comcast Business VoiceEdge pricing details and edition comparison](https://www.g2.com/products/comcast-business-voiceedge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+06%3A10%3A32+-0500&secure%5Bsession_id%5D=78cce466-c53b-4712-a12b-9918c89775e1&secure%5Btoken%5D=1b9bba16ac6cbdcf38f02b5ee2d5cfcf5f99d149480514325edfaf66b73d15ae&format=llm_user) ## Comcast Business VoiceEdge Integrations - [AppFolio](https://www.g2.com/products/appfolio/reviews) ## Comcast Business VoiceEdge Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Comcast Business VoiceEdge Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,333 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,388 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews)