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Best Speech Analytics Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Speech Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Speech Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Speech Analytics category.

In addition to qualifying for inclusion in the Speech Analytics Software category, to qualify for inclusion in the Small Business Speech Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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20 Listings in Small Business Speech Analytics Available

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Google Cloud Speech-to-Text
(237)4.6 out of 5
10th Easiest To Use in Speech Analytics software
View top Consulting Services for Google Cloud Speech-to-Text
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

    Users
    • Data Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Cloud Speech-to-Text Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    63
    Ease of Use
    56
    Transcription Accuracy
    52
    Speech to Text Conversion
    48
    Transcription
    31
    Cons
    Inaccuracy
    23
    Pricing Issues
    23
    Accent Recognition
    22
    Expensive
    21
    Accuracy Issues
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,586,146 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,935 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI resea

Users
  • Data Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Small-Business
Google Cloud Speech-to-Text Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
63
Ease of Use
56
Transcription Accuracy
52
Speech to Text Conversion
48
Transcription
31
Cons
Inaccuracy
23
Pricing Issues
23
Accent Recognition
22
Expensive
21
Accuracy Issues
18
View All Pros and Cons
Google Cloud Speech-to-Text features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,586,146 Twitter followers
LinkedIn® Page
www.linkedin.com
325,935 employees on LinkedIn®
CloudTalk
(1,628)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Reliability
    164
    Intuitive
    151
    Calling Features
    140
    Helpful
    138
    Cons
    Call Issues
    151
    Connection Issues
    73
    Call Management
    63
    Missing Features
    54
    Number Issues
    47
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    186 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Reliability
164
Intuitive
151
Calling Features
140
Helpful
138
Cons
Call Issues
151
Connection Issues
73
Call Management
63
Missing Features
54
Number Issues
47
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
186 employees on LinkedIn®

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JustCall
(2,358)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.8
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.8
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
304 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
Genesys Cloud CX
(1,501)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Speech Analytics software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.1
    8.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.1
8.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,378 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
WhatConverts
(282)4.9 out of 5
Optimized for quick response
15th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a platform that provides lead tracking and validation, enabling businesses and agencies to understand where their leads are coming from and which marketing efforts are driving results.
    • Users frequently mention the ease of implementation, comprehensive lead tracking, call recording and transcription features, and excellent customer support as standout aspects of WhatConverts.
    • Users reported that some advanced features have a learning curve, reporting customization could be more flexible, and the platform can become quite pricey for businesses that receive a large volume of calls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Helpful
    69
    Ease of Use
    63
    Easy Setup
    36
    Attribution Accuracy
    34
    Cons
    Expensive
    18
    Missing Features
    12
    Learning Curve
    11
    Integration Issues
    10
    Learning Difficulty
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a platform that provides lead tracking and validation, enabling businesses and agencies to understand where their leads are coming from and which marketing efforts are driving results.
  • Users frequently mention the ease of implementation, comprehensive lead tracking, call recording and transcription features, and excellent customer support as standout aspects of WhatConverts.
  • Users reported that some advanced features have a learning curve, reporting customization could be more flexible, and the platform can become quite pricey for businesses that receive a large volume of calls.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Helpful
69
Ease of Use
63
Easy Setup
36
Attribution Accuracy
34
Cons
Expensive
18
Missing Features
12
Learning Curve
11
Integration Issues
10
Learning Difficulty
8
View All Pros and Cons
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
274 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Robylon AI
(42)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    27
    Automation
    25
    Efficiency
    25
    Customer Satisfaction
    24
    Ease of Use
    23
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Accent Recognition
    1
    AI Performance
    1
    Chat Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.7
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Robylon AI
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 7% Mid-Market
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
27
Automation
25
Efficiency
25
Customer Satisfaction
24
Ease of Use
23
Cons
Learning Curve
2
Limited AI Capabilities
2
Accent Recognition
1
AI Performance
1
Chat Issues
1
View All Pros and Cons
Robylon AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.7
Ease of Admin
Average: 8.9
Seller Details
Seller
Robylon AI
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
16 employees on LinkedIn®
Mihup
(67)4.7 out of 5
1st Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 58% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a platform that turns voice and text interactions into actionable intelligence, with capabilities to understand Indian languages and dialects, provide live alerts during calls, and offer both cloud and on premises deployment options.
    • Reviewers appreciate Mihup's accuracy and clarity in speech analytics, its user-friendly dashboard, and the support provided by the customer service team, as well as its ability to integrate well with existing call systems and CRM tools.
    • Users experienced challenges with the initial configuration for large datasets, found some advanced analytics settings to be less intuitive, and reported occasional delays during integration with internal tools, and a lack of transparency in pricing and other details.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    33
    Ease of Use
    24
    Features
    20
    Call Recording
    16
    Efficiency
    16
    Cons
    User Interface Issues
    17
    Improvement Needed
    10
    Poor UI Design
    10
    Accuracy Issues
    8
    Dashboard Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 58% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a platform that turns voice and text interactions into actionable intelligence, with capabilities to understand Indian languages and dialects, provide live alerts during calls, and offer both cloud and on premises deployment options.
  • Reviewers appreciate Mihup's accuracy and clarity in speech analytics, its user-friendly dashboard, and the support provided by the customer service team, as well as its ability to integrate well with existing call systems and CRM tools.
  • Users experienced challenges with the initial configuration for large datasets, found some advanced analytics settings to be less intuitive, and reported occasional delays during integration with internal tools, and a lack of transparency in pricing and other details.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
33
Ease of Use
24
Features
20
Call Recording
16
Efficiency
16
Cons
User Interface Issues
17
Improvement Needed
10
Poor UI Design
10
Accuracy Issues
8
Dashboard Issues
8
View All Pros and Cons
Mihup features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
49 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®
CTM (formerly CallTrackingMetrics)
(759)4.5 out of 5
Optimized for quick response
View top Consulting Services for CTM (formerly CallTrackingMetrics)
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CTM (formerly CallTrackingMetrics) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    49
    Ease of Use
    48
    Helpful
    42
    Call Tracking
    30
    Features
    26
    Cons
    Learning Curve
    23
    Difficult Navigation
    15
    Steep Learning Curve
    15
    Complexity
    14
    Missing Functionality
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CTM
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
CTM (formerly CallTrackingMetrics) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
49
Ease of Use
48
Helpful
42
Call Tracking
30
Features
26
Cons
Learning Curve
23
Difficult Navigation
15
Steep Learning Curve
15
Complexity
14
Missing Functionality
13
View All Pros and Cons
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
CTM
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,795 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Talkdesk
(2,498)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Speech Analytics software
View top Consulting Services for Talkdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    260
    Call Management
    154
    Efficiency
    147
    Helpful
    137
    Features
    132
    Cons
    Call Issues
    106
    Technical Issues
    70
    Notification Issues
    55
    Missing Features
    54
    Connection Issues
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.8
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,983 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
260
Call Management
154
Efficiency
147
Helpful
137
Features
132
Cons
Call Issues
106
Technical Issues
70
Notification Issues
55
Missing Features
54
Connection Issues
53
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
8.8
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,983 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®
NUACOM
(242)4.8 out of 5
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Entry Level Price:$24.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

    Users
    • Director
    • Managing Director
    Industries
    • Leisure, Travel & Tourism
    • Computer Software
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    81
    Ease of Use
    73
    Helpful
    73
    Easy Setup
    59
    Customer Service
    35
    Cons
    Call Issues
    10
    Call Limitations
    6
    Missing Features
    6
    Connection Issues
    5
    Difficult Setup
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUACOM features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Quality of Support
    Average: 9.1
    9.4
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Maynooth
    Twitter
    @nuacomie
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

Users
  • Director
  • Managing Director
Industries
  • Leisure, Travel & Tourism
  • Computer Software
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
81
Ease of Use
73
Helpful
73
Easy Setup
59
Customer Service
35
Cons
Call Issues
10
Call Limitations
6
Missing Features
6
Connection Issues
5
Difficult Setup
5
View All Pros and Cons
NUACOM features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.7
Quality of Support
Average: 9.1
9.4
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Maynooth
Twitter
@nuacomie
873 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Dubber Platform
(17)4.9 out of 5
8th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$14.95 Per User, Per M...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 65% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dubber Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dubber Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dubber
    Year Founded
    2011
    HQ Location
    Melbourne, VIC
    Twitter
    @dubberapp
    1,471 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
    Ownership
    ASX: DUB
Product Description
How are these determined?Information
This description is provided by the seller.

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

Users
No information available
Industries
No information available
Market Segment
  • 65% Small-Business
  • 18% Mid-Market
Dubber Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Dubber Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Dubber
Year Founded
2011
HQ Location
Melbourne, VIC
Twitter
@dubberapp
1,471 Twitter followers
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
Ownership
ASX: DUB
CallMiner Eureka
(223)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallMiner Eureka
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

    Users
    • Speech Analyst
    • Business Analyst
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallMiner Eureka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Innovation
    12
    Ease of Use
    11
    Helpful
    11
    Improvement
    10
    Artificial Intelligence
    8
    Cons
    Learning Curve
    8
    Missing Features
    5
    Steep Learning Curve
    5
    Difficult Setup
    4
    Training Required
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallMiner Eureka features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallMiner
    Company Website
    Year Founded
    2002
    HQ Location
    Waltham, MA
    Twitter
    @CallMiner
    3,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, Call

Users
  • Speech Analyst
  • Business Analyst
Industries
  • Financial Services
  • Insurance
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
CallMiner Eureka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Innovation
12
Ease of Use
11
Helpful
11
Improvement
10
Artificial Intelligence
8
Cons
Learning Curve
8
Missing Features
5
Steep Learning Curve
5
Difficult Setup
4
Training Required
4
View All Pros and Cons
CallMiner Eureka features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
CallMiner
Company Website
Year Founded
2002
HQ Location
Waltham, MA
Twitter
@CallMiner
3,256 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Efficiency
    28
    Features
    28
    Helpful
    22
    User Interface
    16
    Cons
    Call Issues
    17
    Technical Issues
    15
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,672 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Efficiency
28
Features
28
Helpful
22
User Interface
16
Cons
Call Issues
17
Technical Issues
15
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.3
8.3
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,672 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
Convin.ai
(549)4.7 out of 5
2nd Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Quality Analyst
    • Policy Advisor
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Accuracy
    9
    User Interface
    9
    Auditing Efficiency
    6
    Auditing
    5
    Cons
    Auditing Issues
    3
    Inadequate Reporting
    3
    Call Issues
    2
    Improvement Needed
    2
    Inaccurate Data Analysis
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Quality Analyst
  • Policy Advisor
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 31% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Accuracy
9
User Interface
9
Auditing Efficiency
6
Auditing
5
Cons
Auditing Issues
3
Inadequate Reporting
3
Call Issues
2
Improvement Needed
2
Inaccurate Data Analysis
2
View All Pros and Cons
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
Observe.AI
(234)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

    Users
    • Assistant Quality Assurance
    • Quality Analyst
    Industries
    • Outsourcing/Offshoring
    • Consumer Services
    Market Segment
    • 65% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Observe.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    21
    Efficiency
    20
    Coaching
    18
    Accuracy
    17
    Cons
    Accuracy Issues
    18
    Inaccuracy
    17
    Inaccurate Data Analysis
    15
    Missing Features
    10
    Call Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Observe.AI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Observe.AI
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @observeAI
    1,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with

Users
  • Assistant Quality Assurance
  • Quality Analyst
Industries
  • Outsourcing/Offshoring
  • Consumer Services
Market Segment
  • 65% Mid-Market
  • 22% Small-Business
Observe.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
21
Efficiency
20
Coaching
18
Accuracy
17
Cons
Accuracy Issues
18
Inaccuracy
17
Inaccurate Data Analysis
15
Missing Features
10
Call Issues
9
View All Pros and Cons
Observe.AI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
Observe.AI
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@observeAI
1,506 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
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Mid Market
Enterprise
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  • Small-Business
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More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
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Language
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