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The Top 20 Shared Inbox Software

Check out this list of the top Shared Inbox Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

32%

Financial Services

21%

Retail

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.0

8.9

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 8.9

9.0

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

30%

Computer Software

27%

Information Technology and Services

24%

Transportation/Trucking/Railroad

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 8.9

9.2

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

31%

Marketing and Advertising

29%

Real Estate

23%

Computer Software

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.0

9.7

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.9

9.2

Hiver

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

28%

Accounting

26%

Marketing and Advertising

23%

Information Technology and Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 8.9

9.3

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

24%

Marketing and Advertising

13%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.0

9.0

Ease of Setup

Average: 9.3

8.5

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 8.9

8.7

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

34%

Education Management

23%

Information Technology and Services

23%

Internet

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

0.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.9

0.0

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Hospital & Health Care

33%

Education Management

17%

Government Administration

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.9

10.0

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Information Technology and Services

21%

Financial Services

20%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.9

9.1

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

34%

Information Technology and Services

25%

Retail

21%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

8.5

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.9

8.6

#10

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Consumer Services

29%

Construction

21%

Automotive

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.9

9.4

#11

Enchant

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

31%

Retail

25%

Consumer Goods

25%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.9

10.0

#12

Whippy

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

89%

Hospitality

Human Resources

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 8.9

9.9

#13

Spark for Teams

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Events Services

14%

Health, Wellness and Fitness

14%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.9

9.8

#14

intheloop.io

Overall Satisfaction Score

Top Industries of Reviewers:

Management Consulting

33%

Cosmetics

33%

Consumer Services

17%

Construction

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.0

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.9

9.9

#15

Emailgistics

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

29%

Manufacturing

29%

Financial Services

29%

Food Production

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.0

9.9

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.9

9.5

#16

Help Scout

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Information Technology and Services

31%

Consumer Services

12%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.9

9.9

#17

GrooveHQ

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

42%

Marketing and Advertising

27%

Information Technology and Services

19%

Retail

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

9.5

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 8.9

9.2

#18

Drag

Overall Satisfaction Score

Top Industries of Reviewers:

Non-Profit Organization Management

59%

Education Management

16%

Computer Software

14%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 8.9

9.4

#19

Brevo Marketing Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

25%

Financial Services

25%

Consumer Services

25%

Sports

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.0

9.2

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.9

9.4

#20

Keeping

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

29%

Consumer Services

29%

Health, Wellness and Fitness

21%

Higher Education

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.0

9.6

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.9

9.4