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Best Queue Management Software for Small Business

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Queue Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Queue Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Queue Management category.

In addition to qualifying for inclusion in the Queue Management Software category, to qualify for inclusion in the Small Business Queue Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Small-Business
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6 Listings in Small Business Queue Management Available

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    G2 Score
Waitwhile
(317)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

    Users
    • Cafe Ambassador
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 46% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Waitwhile is a software tool designed to manage queues, track customer orders, and facilitate communication.
    • Users like the ease of use, the ability to input customer information quickly, the clear overview of queue management, and the flexibility it provides in managing schedules and tasks.
    • Users mentioned issues such as confusing automatic messages sent to guests, limitations in entering multiple orders, and difficulties in integrating with existing systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Waitwhile Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    User-Friendly
    42
    Appointment Management
    17
    Positive Experiences
    16
    Messaging Features
    15
    Cons
    Client Experience
    8
    Messaging Issues
    8
    Missing Features
    8
    Limited Customization
    6
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Waitwhile features and usability ratings that predict user satisfaction
    8.9
    Location-based Peformance Reports
    Average: 8.6
    9.6
    Ease of Use
    Average: 9.1
    8.8
    Clerk Performance Reports
    Average: 8.8
    8.7
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Waitwhile, Inc
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @waitwhile
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

Users
  • Cafe Ambassador
Industries
  • Retail
  • Consumer Services
Market Segment
  • 46% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Waitwhile is a software tool designed to manage queues, track customer orders, and facilitate communication.
  • Users like the ease of use, the ability to input customer information quickly, the clear overview of queue management, and the flexibility it provides in managing schedules and tasks.
  • Users mentioned issues such as confusing automatic messages sent to guests, limitations in entering multiple orders, and difficulties in integrating with existing systems.
Waitwhile Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
User-Friendly
42
Appointment Management
17
Positive Experiences
16
Messaging Features
15
Cons
Client Experience
8
Messaging Issues
8
Missing Features
8
Limited Customization
6
Learning Curve
4
View All Pros and Cons
Waitwhile features and usability ratings that predict user satisfaction
8.9
Location-based Peformance Reports
Average: 8.6
9.6
Ease of Use
Average: 9.1
8.8
Clerk Performance Reports
Average: 8.8
8.7
Digital Signage
Average: 8.8
Seller Details
Seller
Waitwhile, Inc
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@waitwhile
182 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Wavetec
(32)4.8 out of 5
4th Easiest To Use in Queue Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

    Users
    No information available
    Industries
    • Banking
    Market Segment
    • 56% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavetec Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    3
    Customer Support
    3
    Response Time
    2
    Appointment Management
    1
    Automation
    1
    Cons
    Limited Functionality
    2
    Additional Costs
    1
    App Functionality
    1
    Difficult Setup
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavetec features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.1
    8.6
    Clerk Performance Reports
    Average: 8.8
    8.8
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavetec
    Year Founded
    1986
    HQ Location
    Dubai
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and i

Users
No information available
Industries
  • Banking
Market Segment
  • 56% Small-Business
  • 22% Mid-Market
Wavetec Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
3
Customer Support
3
Response Time
2
Appointment Management
1
Automation
1
Cons
Limited Functionality
2
Additional Costs
1
App Functionality
1
Difficult Setup
1
Learning Curve
1
View All Pros and Cons
Wavetec features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.6
9.3
Ease of Use
Average: 9.1
8.6
Clerk Performance Reports
Average: 8.8
8.8
Digital Signage
Average: 8.8
Seller Details
Seller
Wavetec
Year Founded
1986
HQ Location
Dubai
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®

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Qminder
(244)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$389.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

    Users
    No information available
    Industries
    • Higher Education
    • Hospital & Health Care
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qminder is a customer check-in management tool that streamlines customer service operations and enhances communication with customers.
    • Users like Qminder's user-friendly interface, its ability to accurately track customer visits, and the convenience it provides in managing customer queues and assigning customers to specific employees.
    • Reviewers mentioned issues with Qminder such as glitches when switching screens, customer complaints about having to sign in, and the inability to assign a customer in the queue to a specific client.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qminder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    15
    Simple
    13
    Convenience
    9
    Customer Engagement
    7
    Cons
    Unnecessary Features
    5
    Insufficient Information
    4
    Access Issues
    3
    Booking Issues
    3
    Lack of Customization
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qminder features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.6
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Clerk Performance Reports
    Average: 8.8
    8.5
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qminder
    Company Website
    Year Founded
    2011
    HQ Location
    London, UK
    Twitter
    @Qminder
    538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

Users
No information available
Industries
  • Higher Education
  • Hospital & Health Care
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qminder is a customer check-in management tool that streamlines customer service operations and enhances communication with customers.
  • Users like Qminder's user-friendly interface, its ability to accurately track customer visits, and the convenience it provides in managing customer queues and assigning customers to specific employees.
  • Reviewers mentioned issues with Qminder such as glitches when switching screens, customer complaints about having to sign in, and the inability to assign a customer in the queue to a specific client.
Qminder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
15
Simple
13
Convenience
9
Customer Engagement
7
Cons
Unnecessary Features
5
Insufficient Information
4
Access Issues
3
Booking Issues
3
Lack of Customization
3
View All Pros and Cons
Qminder features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.6
9.3
Ease of Use
Average: 9.1
8.9
Clerk Performance Reports
Average: 8.8
8.5
Digital Signage
Average: 8.8
Seller Details
Seller
Qminder
Company Website
Year Founded
2011
HQ Location
London, UK
Twitter
@Qminder
538 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
WaitWell
(77)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $250.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WaitWell is a comprehensive queue management and appointment scheduling platform built to elevate customer service, streamline operations, and boost overall efficiency. The system enables organization

    Users
    • Triage Specialist
    Industries
    • Higher Education
    • Government Administration
    Market Segment
    • 45% Small-Business
    • 26% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WaitWell is a queuing software that allows users to send SMS messages to students, integrate with Outlook calendars, and troubleshoot technical and logistical issues.
    • Users frequently mention the ease of use, the ability to communicate with students via text, and the quick interaction with students as significant benefits of using WaitWell.
    • Reviewers mentioned the limited report customization, the inability to create categories and subcategories in sales force, and the difficulty in updating the settings as some of the drawbacks of the software.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WaitWell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Customer Support
    17
    User-Friendly
    17
    Easy Setup
    15
    Convenience
    11
    Cons
    Data Inaccuracy
    5
    Limited Customization
    5
    Missing Features
    5
    Customization Difficulty
    4
    Difficult Navigation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WaitWell features and usability ratings that predict user satisfaction
    8.3
    Location-based Peformance Reports
    Average: 8.6
    9.4
    Ease of Use
    Average: 9.1
    8.6
    Clerk Performance Reports
    Average: 8.8
    8.5
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WaitWell Inc.
    Company Website
    Year Founded
    2020
    HQ Location
    Calgary, Canada
    Twitter
    @WaitWell2
    88 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WaitWell is a comprehensive queue management and appointment scheduling platform built to elevate customer service, streamline operations, and boost overall efficiency. The system enables organization

Users
  • Triage Specialist
Industries
  • Higher Education
  • Government Administration
Market Segment
  • 45% Small-Business
  • 26% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WaitWell is a queuing software that allows users to send SMS messages to students, integrate with Outlook calendars, and troubleshoot technical and logistical issues.
  • Users frequently mention the ease of use, the ability to communicate with students via text, and the quick interaction with students as significant benefits of using WaitWell.
  • Reviewers mentioned the limited report customization, the inability to create categories and subcategories in sales force, and the difficulty in updating the settings as some of the drawbacks of the software.
WaitWell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Customer Support
17
User-Friendly
17
Easy Setup
15
Convenience
11
Cons
Data Inaccuracy
5
Limited Customization
5
Missing Features
5
Customization Difficulty
4
Difficult Navigation
3
View All Pros and Cons
WaitWell features and usability ratings that predict user satisfaction
8.3
Location-based Peformance Reports
Average: 8.6
9.4
Ease of Use
Average: 9.1
8.6
Clerk Performance Reports
Average: 8.8
8.5
Digital Signage
Average: 8.8
Seller Details
Seller
WaitWell Inc.
Company Website
Year Founded
2020
HQ Location
Calgary, Canada
Twitter
@WaitWell2
88 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Qtrac Virtual Queuing and Appointment Scheduling Platform
(45)4.7 out of 5
7th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $531.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

    Users
    No information available
    Industries
    • Government Administration
    • Retail
    Market Segment
    • 56% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
    8.2
    Location-based Peformance Reports
    Average: 8.6
    8.9
    Ease of Use
    Average: 9.1
    8.3
    Clerk Performance Reports
    Average: 8.8
    8.6
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lavi Industries
    Year Founded
    1979
    HQ Location
    Valencia, CA
    Twitter
    @LaviIndustries
    221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

Users
No information available
Industries
  • Government Administration
  • Retail
Market Segment
  • 56% Mid-Market
  • 29% Small-Business
Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
8.2
Location-based Peformance Reports
Average: 8.6
8.9
Ease of Use
Average: 9.1
8.3
Clerk Performance Reports
Average: 8.8
8.6
Digital Signage
Average: 8.8
Seller Details
Seller
Lavi Industries
Year Founded
1979
HQ Location
Valencia, CA
Twitter
@LaviIndustries
221 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Engageware
(131)4.4 out of 5
8th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Education Management
    Market Segment
    • 50% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Helpful
    8
    Customer Support
    7
    Efficiency
    7
    Time-saving
    7
    Cons
    Learning Curve
    4
    Expensive
    3
    Layout Issues
    3
    Steep Learning Curve
    3
    Complexity
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engageware features and usability ratings that predict user satisfaction
    10.0
    Location-based Peformance Reports
    Average: 8.6
    8.8
    Ease of Use
    Average: 9.1
    10.0
    Clerk Performance Reports
    Average: 8.8
    10.0
    Digital Signage
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,894 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Education Management
Market Segment
  • 50% Mid-Market
  • 34% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Helpful
8
Customer Support
7
Efficiency
7
Time-saving
7
Cons
Learning Curve
4
Expensive
3
Layout Issues
3
Steep Learning Curve
3
Complexity
2
View All Pros and Cons
Engageware features and usability ratings that predict user satisfaction
10.0
Location-based Peformance Reports
Average: 8.6
8.8
Ease of Use
Average: 9.1
10.0
Clerk Performance Reports
Average: 8.8
10.0
Digital Signage
Average: 8.8
Seller Details
Seller
Engageware
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,894 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
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  • Small-Business
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Market Segments
All Segments
Small Business
Mid Market
Enterprise
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6 Listings in Small Business Queue Management Available

  • Sort By:
    G2 Score

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