Reviews Summary: Patient Engagement Software with Patient Satisfaction Management Features
Currently there are 12 Patient Engagement software products with Patient Satisfaction Management features listed on G2, and together they have generated 583 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Patient Engagement software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 12 Patient Engagement software products that have Patient Satisfaction Management features based on those criteria:
- Ease of Use: 8.3/10 average user rating
- Quality of Support: 8/10 average user rating
- Ease of Setup: 7.6/10 average user rating
To help you compare and find the best Patient Engagement software product with the right Patient Satisfaction Management functionality for your business, we have gathered some additional details and FAQs below.
What Patient Engagement software products with Patient Satisfaction Management capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Patient Engagement software products with Patient Satisfaction Management capabilities:
- Solutionreach is rated 4.3-stars with 158 reviews.
- Luma Health is rated 4.8-stars with 75 reviews.
- Updox is rated 4.4-stars with 65 reviews.
- Relatient is rated 4.8-stars with 24 reviews.
- DoctorLogic is rated 4.3-stars with 18 reviews.
Which software products with Patient Satisfaction Management features are the highest rated on G2?
These are the Patient Engagement software products offering Patient Satisfaction Management capabilities and have the highest ratings:
- Luma Health has received 75 reviews and is rated 4.8-stars.
- Updox has received 65 reviews and is rated 4.4-stars.
- Solutionreach has received 158 reviews and is rated 4.3-stars.
- NextGen Healthcare EHR has received 97 reviews and is rated 3.7-stars.
- eClinicalWorks has received 58 reviews and is rated 3.6-stars.
Review Snippets for Patient Engagement Software with Patient Satisfaction Management Features
Below are questions we ask of all Patient Engagement software users on G2. The answers are specific to the most popular software products that offer Patient Satisfaction Management capabilities. These user responses provide more insight into the most-reviewed Patient Engagement software and their Patient Satisfaction Management features listed on G2.
| Questions | Responses |
|---|---|
| Here is what users liked best about Patient Engagement software with Patient Satisfaction Management features. |
Solutionreach: "The best thing about SolutionReach is the recall feature. Being able to have a computer remind patients they are due for their cleaning and the office just has to wait till they raise their hand to book their appt."
- Sumer C., Marketing Consultant at Quantum Leap Success in Dentistry & Director of Marketing for Made Ya Smile Dental, Mid-Market (51-1000 emp.)
NextGen Healthcare EHR: "Nextgen was able to accomplish the necessary tasks before the Patient Portal Go Live in order to deliver the CCD, ADT and Appointment Data files. As well as helping to facilitate Direct."
- Matthew P., Vice President, Digital & Interactive Strategy at Community Health Systems, Enterprise (> 1000 emp.)
Updox: "The fax server works great to get documents to the patients chart, requires assignment in UpDox"
- Danish J., Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Patient Engagement software with Patient Satisfaction Management features. |
eClinicalWorks: "Support for this software is absolutely horrible. The software is not something that you can work on yourself."
- Eric C., Client Relationship Manager, Small-Business (50 or fewer emp.)
NextGen Healthcare EHR: "Nextgen was very slow to respond to our needs. They take forever just to assign a staff member to the issue."
- Matthew P., Vice President, Digital & Interactive Strategy at Community Health Systems, Enterprise (> 1000 emp.)
Demandforce: "Reviews in Demand Force are not recognized by Google as valid reviews. As a result they are only used as posted in our website."
- Alan R., President / Owner of The Woodhouse Day Spa, Dublin, Ohio, Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular Patient Engagement software products with Patient Satisfaction Management capabilities. |
Solutionreach: "yes"
- Michael D., DDS at Self Employed DDS, Small-Business (50 or fewer emp.)
NextGen Healthcare EHR: "The EMR and EPM software seems fine, but I would suggest that you push on Nextgen to greatly improve their Patient Portal, so that you don't have to go to a 3rd party."
- Matthew P., Vice President, Digital & Interactive Strategy at Community Health Systems, Enterprise (> 1000 emp.)
eClinicalWorks: "Check out some of the other EMR/EHR software choices. Look for ones with better support"
- Eric C., Client Relationship Manager, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Solutionreach: "The reactivation of old existing patient and amount on inefficient time on confirming patient appointment."
- Sumer C., Marketing Consultant at Quantum Leap Success in Dentistry & Director of Marketing for Made Ya Smile Dental, Mid-Market (51-1000 emp.)
NextGen Healthcare EHR: "Meaningful Use Stage 2 required us to turn up a Patient Portal. Instead of using the Nextgen Patient Portal product, which we felt was lacking in features and functionality, we opted to integrate with a 3rd Party solution. This was also due to the fact that the Nextgen Patient Portal would not allow for our 3rd paty hospital EMR to interface with it."
- Matthew P., Vice President, Digital & Interactive Strategy at Community Health Systems, Enterprise (> 1000 emp.)
Updox: "Great as a fax server and getting records into a patients chart. The additional telemedicine part was helpful at a key juncture"
- Danish J., Small-Business (50 or fewer emp.)
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