# Best Online Reputation Management Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews ## Top Online Reputation Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,980 reviews) | Review automation and messaging for multi-location brands | "[Birdeye Delivers Automated Reputation Management, EHR Integration & Fast Maps Ranking Gains](https://www.g2.com/survey_responses/birdeye-review-13045929)" | | 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,426 reviews) | Multi-location social and review management at scale | "[SOCi Brings Multi-Location Reviews, Social, and Listings Together Efficiently](https://www.g2.com/survey_responses/soci-review-12780858)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,404 reviews) | Reputation scoring and social management for multi-property operators | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,090 reviews) | Listing accuracy and review management across directories | "[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,289 reviews) | Buyer intent and verified reviews for B2B software vendors | "[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)" | | 7 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (628 reviews) | All-in-one marketing platform for digital agencies | "[HighLevel centralizes CRM and automations with great flexibility](https://www.g2.com/survey_responses/highlevel-review-12432105)" | | 8 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (153 reviews) | Automated Google review generation for service businesses | "[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)" | | 9 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (382 reviews) | Review collection and social publishing for service professionals | "[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)" | | 10 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" | ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 348 ### Category Stats (Jun 2026) - **Average Rating**: 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pluspoint (+0.92%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month *Last updated: June 30, 2026* ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 39,800+ Authentic Reviews - 348+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Online Reputation Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Liftify](https://www.g2.com/products/liftify/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) ## Online Reputation Management Software Features & Capabilities ### What are the Best Online Reputation Management Software with Employee Performance? Gives visibility into employee performance and each individual's impact on reputation initiatives. **Top-rated Online Reputation Management Software for Employee Performance:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Podium](https://www.g2.com/products/podium/reviews) [Explore Online Reputation Management Software with Employee Performance](https://www.g2.com/categories/online-reputation-management/f/employee-performance) ### What are the Best Online Reputation Management Software with Team Workflow? Helps establish a workflow that allows team members to communicate effectively and collaboratively. **Top-rated Online Reputation Management Software for Team Workflow:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Yext](https://www.g2.com/products/yext/reviews) [Explore Online Reputation Management Software with Team Workflow](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Best Online Reputation Management Software with Revenue Reporting? Provides tools with enhanced filtering and correlation between revenue and reputation. **Top-rated Online Reputation Management Software for Revenue Reporting:** - [Yext](https://www.g2.com/products/yext/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) [Explore Online Reputation Management Software with Revenue Reporting](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting) ### What are the Best Online Reputation Management Software with Competitive Intelligence? Allows users to get real-time information on competitors performance and reputation. **Top-rated Online Reputation Management Software for Competitive Intelligence:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Competitive Intelligence](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) ### What are the Best Online Reputation Management Software with Digital Media Monitoring? Helps manage ad messaging and measures the full impact of digital advertising campaigns. **Top-rated Online Reputation Management Software for Digital Media Monitoring:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Digital Media Monitoring](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring) ## What Are the Top-Rated Online Reputation Management Software Products in 2026? ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,980 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye to be exceptionally **easy to use** , enjoying its intuitive navigation and simple review management. - Users love the **ease of use** and quick navigation of Birdeye, enhancing their customer engagement experience. - Users praise the **email reminders for reviews** , enhancing response rates and simplifying reputation management seamlessly. - Users praise Birdeye for its exceptional **customer support** , ensuring successful implementation and integration with ease. - Users value Birdeye's **ease of use and rich review features** , enhancing patient communication and scheduling efficiency. **Cons:** - Users feel the **missing features** of Birdeye limit its functionality compared to more established platforms. - Users experience **slow UI performance and ineffective AI chatbot responses** , leading to frustration and a need for improvements. - Users find the **dashboard confusing** and face challenges with handling spam reviews on Birdeye. - Users note a noticeable **learning curve** with Birdeye, requiring time to fully understand its features. - Users note the **limited features** of Birdeye, with a desire for more intuitive and comprehensive options. #### What Are Recent G2 Reviews of Birdeye? **"[Birdeye Delivers Automated Reputation Management, EHR Integration & Fast Maps Ranking Gains](https://www.g2.com/survey_responses/birdeye-review-13045929)"** **Rating:** 5.0/5.0 stars *— Ryan B.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-13045929) --- **"[Birdeye: Intuitive, snappy UI with seamless BigQuery integration](https://www.g2.com/survey_responses/birdeye-review-13047487)"** **Rating:** 5.0/5.0 stars *— Nick C.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-13047487) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 2. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,426 **How Do G2 Users Rate SOCi?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (632 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 30% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users commend SOCi for its **ease of use** , appreciating simple setup and effortless posting across multiple social media platforms. - Users enjoy the **easy and convenient post scheduling** of SOCi, finding it intuitive and user-friendly across multiple platforms. - Users find SOCi to be **extremely helpful** in managing reviews and enhancing social media engagement effectively. - Users love the **centralized management** of SOCi, making it easy to handle multiple social media channels efficiently. - Users appreciate the **ease of scheduling** posts on SOCi, enhancing team collaboration and efficient social media management. **Cons:** - Users find **missing features** like custom reporting and listing accuracy monitoring hinder overall effectiveness and workflow. - Users find SOCi has **limited features** , lacking essential options like post templates and accurate listing management. - Users find the **posting issues** frustrating, as posts don't sync properly and deletion options are limited. - Users face a **steep learning curve** initially, with training being too lengthy and lacking depth for effective use. - Users note the **improvement needed** in monitoring accuracy and flexibility for advanced reporting in SOCi. #### What Are Recent G2 Reviews of SOCi? **"[SOCi Brings Multi-Location Reviews, Social, and Listings Together Efficiently](https://www.g2.com/survey_responses/soci-review-12780858)"** **Rating:** 4.5/5.0 stars *— Jason N.* [Read full review](https://www.g2.com/survey_responses/soci-review-12780858) --- **"[SOCi Streamlines Local Marketing with a Powerful All-in-One Dashboard](https://www.g2.com/survey_responses/soci-review-12410019)"** **Rating:** 5.0/5.0 stars *— Layth A.* [Read full review](https://www.g2.com/survey_responses/soci-review-12410019) --- ### 3. [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,404 **How Do G2 Users Rate Reputation?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Reputation?** - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** https://reputation.com/ - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation_Com (10,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1579888/ (707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Mid-Market, 29% Small-Business #### What Are Reputation's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Review Management (90 reviews) - Helpful (79 reviews) - Centralized Reviews (69 reviews) - Reputation Management (62 reviews) **Cons:** - Improvement Needed (25 reviews) - Reporting Issues (21 reviews) - Review Management (21 reviews) - Missing Features (18 reviews) - Scoring Issues (17 reviews) ### What Do G2 Reviewers Say About Reputation? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Reputation, finding it practical and efficient for managing multiple accounts. - Users value the **SMS review requests and user-friendly mobile app** that streamline customer feedback collection and engagement. - Users value the **user-friendly interface** of Reputation.com, facilitating easy review management and insightful data presentation. - Users value the **centralized reviews** from Reputation.com, enabling efficient management across multiple accounts with insightful data. - Users highly value the **centralized management** of reviews and surveys, enhancing efficiency and responsiveness across multiple stores. **Cons:** - Users note the **need for improvement** in report customization and integration processes on the Reputation platform. - Users are frustrated by **survey email issues** that hinder feedback collection and the lack of clarity on metrics. - Users express frustration with the **survey email issues** that hinder effective feedback collection and complicate review management. - Users find the **missing features** in Reputation frustrating, particularly regarding social media tools and customization options. - Users express concerns about **scoring issues** related to unclear calculation methods and review duration impacts on scores. #### What Are Recent G2 Reviews of Reputation? **"[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)"** **Rating:** 4.0/5.0 stars *— Danny M.* [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) --- **"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"** **Rating:** 4.0/5.0 stars *— Giovanni A.* [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) --- #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### 4. [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,090 **How Do G2 Users Rate Yext?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Yext?** - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** https://www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext (21,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Enterprise, 30% Mid-Market #### What Are Yext's Pros and Cons? **Pros:** - Ease of Use (360 reviews) - Helpful (199 reviews) - Centralized Management (189 reviews) - Customer Support (182 reviews) - Features (165 reviews) **Cons:** - Complex Usability (99 reviews) - Learning Curve (83 reviews) - Difficult Learning (80 reviews) - Difficult Navigation (68 reviews) - Limited Features (67 reviews) ### What Do G2 Reviewers Say About Yext? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Yext, finding its interface welcoming and navigation straightforward. - Users find Yext's **ease of use and speedy information updates** invaluable for maintaining consistency across multiple platforms. - Users value the **centralized management** of Yext, simplifying updates and enhancing consistency across various platforms. - Users find Yext's **customer support consistently helpful** , enhancing their overall experience and ease of use. - Users appreciate the **centralized management** of Yext, enjoying real-time updates and easy scheduling from one dashboard. **Cons:** - Users find Yext's interface **complex to navigate** , requiring a learning curve that complicates the overall experience. - Users note a necessary **learning curve** with Yext, though helpful support and documentation aid the process. - Users face a **difficult learning curve** with Yext, finding the platform complex and sometimes confusing to navigate. - Users find **difficult navigation** challenging, especially with overwhelming filters and complicated report criteria for new users. - Users find the **limited features** of Yext frustrating, especially regarding account management and reporting complexity. #### What Are Recent G2 Reviews of Yext? **"[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)"** **Rating:** 5.0/5.0 stars *— Liz J.* [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) --- **"[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)"** **Rating:** 5.0/5.0 stars *— Ben H.* [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) --- #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ### 5. [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate Podium?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Podium?** - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** https://www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ (4,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Podium's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Helpful (352 reviews) - Easy Communication (314 reviews) - Communication (291 reviews) - Customer Support (213 reviews) **Cons:** - Missing Features (95 reviews) - Messaging Issues (86 reviews) - Limited Features (71 reviews) - Expensive (70 reviews) - Poor Customer Support (63 reviews) ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users find Podium's **ease of use** remarkable, enjoying its intuitive design and seamless navigation for business operations. - Users value the **fantastic support** from Podium, enhancing business operations and customer engagement effectively. - Users value the **easy communication** features of Podium, enabling real-time customer interaction and message access. - Users praise Podium for its **effective communication tools** , facilitating seamless interactions through a unified inbox and AI assistance. - Users love the **fantastic customer support** from Podium, ensuring their business operations run smoothly and efficiently. **Cons:** - Users feel the **missing features** in Podium leave gaps in service offerings and customer management efficiency. - Users find **messaging issues** with Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users find Podium has **limited features** like integration and reporting, impacting efficiency in managing messages. - Users find Podium's pricing **expensive** , especially for small businesses needing advanced features, complicating affordability and value. - Users are frustrated by **poor customer support** that complicates cancellation, leading to a negative experience with Podium. #### What Are Recent G2 Reviews of Podium? **"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"** **Rating:** 5.0/5.0 stars *— Kenya A.* [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) --- **"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 6. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,289 **How Do G2 Users Rate G2 Marketing Solutions?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind G2 Marketing Solutions?** - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** https://www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom (32,942 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641084/ (1,448 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are G2 Marketing Solutions's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Helpful (351 reviews) - Customer Support (300 reviews) - Authenticity (207 reviews) - User Reviews (207 reviews) **Cons:** - Review Issues (166 reviews) - Expensive (80 reviews) - Biased Reviews (70 reviews) - Lack of Clarity (60 reviews) - Pricing Issues (60 reviews) ### What Do G2 Reviewers Say About G2 Marketing Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users find G2 Marketing Solutions to be **easy to use** , facilitating quick implementation of marketing initiatives and data tracking. - Users value the **intuitive platform** of G2 Marketing Solutions, enhancing feedback collection and third-party validation effectively. - Users value the **excellent customer support** from G2 Marketing Solutions, enhancing their overall experience and platform visibility. - Users appreciate the **authenticity** of G2 Marketing Solutions, valuing genuine reviews that foster trust and transparency. - Users value G2 for its **genuine reviews and insights** , helping them make informed decisions for their business needs. **Cons:** - Users find the **inconsistent quality of reviews** on G2 problematic, complicating their ability to gather reliable insights. - Users find the **high costs** of G2 Marketing Solutions prohibitive for small enterprises and new startups. - Users express concerns about **biased reviews** affecting trust and the reliability of feedback on G2 Marketing Solutions. - Users experience a **lack of clarity** in the review process and moderation reasons, leading to confusion. - Users find the **pricing issues** of G2 Marketing Solutions challenging for startups with limited budgets. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **"[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)"** **Rating:** 4.5/5.0 stars *— Neelanjana M.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159) --- **"[G2’s Authentic Reviews and Well-Categorized UI Made RevOps Research Easy](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103)"** **Rating:** 4.5/5.0 stars *— Yogesh N.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103) --- #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### 7. [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 628 **How Do G2 Users Rate HighLevel?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind HighLevel?** - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** https://gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel (8,862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/highlevel/ (2,407 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small-Business, 3% Mid-Market #### What Are HighLevel's Pros and Cons? **Pros:** - Features (155 reviews) - Helpful (138 reviews) - Customer Support (135 reviews) - Feature Richness (125 reviews) - Automation (122 reviews) **Cons:** - Learning Curve (140 reviews) - Missing Features (91 reviews) - Steep Learning Curve (89 reviews) - Not Intuitive (56 reviews) - Poor Customer Support (52 reviews) ### What Do G2 Reviewers Say About HighLevel? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **flexibility and ease of use** of HighLevel, enjoying streamlined data management and affordable pricing. - Users appreciate the **efficiency and innovation** of HighLevel, valuing its customer service and flexibility without extra charges. - Users praise the **exceptional customer support** of HighLevel, enhancing overall experience and user satisfaction. - Users value the **extensive feature set** of HighLevel, appreciating its comprehensive tools for effective marketing integration. - Users value the **intuitive automation capabilities** of HighLevel, seamlessly integrating web triggers and custom code. **Cons:** - Users find the **learning curve steep** for HighLevel, making it challenging to navigate its many features effectively. - Users note the **lack of essential features** in HighLevel, hindering functionalities like email marketing and live streaming. - Users find the **steep learning curve** of HighLevel challenging, requiring significant time and effort to master its features. - Users find HighLevel to be **not intuitive** , requiring time to learn despite its potential for business growth. - Users express frustration with **poor customer support** , citing lack of knowledge and vague responses from the support team. #### What Are Recent G2 Reviews of HighLevel? **"[HighLevel centralizes CRM and automations with great flexibility](https://www.g2.com/survey_responses/highlevel-review-12432105)"** **Rating:** 4.0/5.0 stars *— Francisco P.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12432105) --- **"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"** **Rating:** 5.0/5.0 stars *— Joe G.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) --- #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### 8. [Liftify](https://www.g2.com/products/liftify/reviews) Liftify helps brands grow their customer base and boost lifetime value. Optimize your marketing spend to expand reach, convert leads, and drive organic growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Liftify?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind Liftify?** - **Seller:** [Liftify](https://www.g2.com/sellers/liftify) - **Company Website:** https://liftify.com - **Year Founded:** 2020 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/liftify (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Consumer Services, Construction - **Company Size:** 59% Small-Business, 33% Mid-Market #### What Are Liftify's Pros and Cons? **Pros:** - Customer Support (47 reviews) - Ease of Use (40 reviews) - Review Increase (39 reviews) - Helpful (35 reviews) - Effective (20 reviews) **Cons:** - Poor Reporting (3 reviews) - Access Limitations (1 reviews) - Content Repetition (1 reviews) - Filtering Issues (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Liftify? *AI-generated summary from verified user reviews* **Pros:** - Users praise Liftify's **exceptional customer support** , highlighting their professionalism, responsiveness, and effectiveness in enhancing digital presence. - Users appreciate the **ease of use** of Liftify, making gathering customer reviews efficient and hassle-free for businesses. - Users value the **significant increase in review volume** that Liftify delivers, enhancing local visibility and lead quality. - Users praise Liftify’s **proactive and supportive team** , which enhances customer engagement and boosts positive reviews effectively. - Users highlight Liftify's **seamless integration and exceptional results** , transforming reputation management and driving online growth effectively. **Cons:** - Users experience **poor reporting** with Liftify, finding it challenging to navigate location-specific data effectively. - Users find **access limitations** frustrating, particularly the lack of features like texting multiple contacts simultaneously. - Users find the **repetitiveness of replies** in Liftify can hinder the uniqueness of generated content. - Users experience **filtering issues** when managing multi-location data, complicating navigation but not significantly hindering use. - Users find **integration issues** with Yelp and BBB complicating responses to customer reviews, preferring a more direct approach. #### What Are Recent G2 Reviews of Liftify? **"[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)"** **Rating:** 5.0/5.0 stars *— Brittany H.* [Read full review](https://www.g2.com/survey_responses/liftify-review-12337393) --- **"[Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management](https://www.g2.com/survey_responses/liftify-review-12331773)"** **Rating:** 5.0/5.0 stars *— Katelyn P.* [Read full review](https://www.g2.com/survey_responses/liftify-review-12331773) --- ### 9. [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 382 **How Do G2 Users Rate Experience.com?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Experience.com?** - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** https://experience.com/ - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** https://www.linkedin.com/company/7790598/ (264 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Mid-Market, 31% Small-Business #### What Are Experience.com's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Customer Support (67 reviews) - Helpful (67 reviews) - Review Management (60 reviews) - Experience (49 reviews) **Cons:** - Linking Issues (15 reviews) - Connection Issues (9 reviews) - Integration Issues (9 reviews) - Social Media Integration (9 reviews) - Improvement Needed (8 reviews) ### What Do G2 Reviewers Say About Experience.com? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Experience.com, praising its seamless setup and user-friendly interface. - Users praise the **exceptional customer support** of Experience.com for its professional and timely assistance. - Users appreciate the **easy-to-use interface** of Experience.com, allowing seamless access to customer reviews and analytics. - Users appreciate the **efficient review management** of Experience.com, simplifying workflows and enhancing overall productivity. - Users value the **fact-based feedback** of Experience.com, enhancing their marketing efforts with real customer reviews. **Cons:** - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review platforms. - Users face **connection issues** with Experience.com, often needing to reconnect social media accounts for seamless use. - Users face **integration issues** with Experience.com, finding it challenging to link accounts and access relevant features. - Users find the **social media integration challenging** , particularly due to the requirement for a business account. - Users report that **improvement is needed** due to connectivity issues and frequent review requests disrupting their experience. #### What Are Recent G2 Reviews of Experience.com? **"[Streamlined Social Media Connections, But ZIP Code Targeting needs work](https://www.g2.com/survey_responses/experience-com-review-12954559)"** **Rating:** 5.0/5.0 stars *— Scott M.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12954559) --- **"[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)"** **Rating:** 5.0/5.0 stars *— Jo Anne (Joey) F.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) --- #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### 10. [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Yotpo?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Yotpo?** - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** https://www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo (19,212 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1515446/ (802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Yotpo's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Helpful (16 reviews) - Reviews (14 reviews) - Review Management (12 reviews) **Cons:** - Expensive (11 reviews) - Missing Features (8 reviews) - Limited Features (6 reviews) - Limited Functionality (6 reviews) - Feature Limitations (5 reviews) ### What Do G2 Reviewers Say About Yotpo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Yotpo, allowing seamless integration and effective management of customer interactions. - Users value the **exceptional customer support** from Yotpo, enhancing their marketing efforts and overall experience. - Users highly value the **exceptional support** from Yotpo, which enhances their marketing efforts and drives growth. - Users commend Yotpo's **seamless integration of loyalty, reviews, and SMS** , enhancing their customer engagement and growth. - Users value the **effective review management** of Yotpo, enhancing customer feedback and loyalty integration seamlessly. **Cons:** - Users find Yotpo **expensive** , questioning its value compared to more affordable alternatives like Okendo. - Users report **missing crucial features** in Yotpo that lead to frustration and hinder their overall experience. - Users find **limited features** in Yotpo, with many tools being half-baked and causing significant frustrations. - Users criticize Yotpo for its **limited functionality** , experiencing issues in support, administration, and overall usability. - Users express frustration with **feature limitations** of Yotpo, citing chaos, poor support, and a confusing interface. #### What Are Recent G2 Reviews of Yotpo? **"[Yopto is an essential tool for sales websites.](https://www.g2.com/survey_responses/yotpo-review-12394874)"** **Rating:** 5.0/5.0 stars *— Francisco B.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) --- **"[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)"** **Rating:** 5.0/5.0 stars *— Brittaney F.* [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) --- #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### 11. [NiceJob](https://www.g2.com/products/nicejob/reviews) NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ← **Average Rating:** 4.8/5.0 **Total Reviews:** 410 **How Do G2 Users Rate NiceJob?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind NiceJob?** - **Seller:** [Paystone](https://www.g2.com/sellers/paystone) - **Company Website:** https://www.paystone.com/ - **Year Founded:** 2002 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** https://www.linkedin.com/company/paystone/ (175 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Construction, Consumer Services - **Company Size:** 92% Small-Business, 5% Mid-Market #### What Are NiceJob's Pros and Cons? **Pros:** - Ease of Use (52 reviews) - Review Increase (45 reviews) - Review Management (41 reviews) - Easy Setup (36 reviews) - Helpful (33 reviews) **Cons:** - Missing Features (7 reviews) - Expensive (6 reviews) - Review Management (6 reviews) - Communication Delays (5 reviews) - Contact Management (5 reviews) ### What Do G2 Reviewers Say About NiceJob? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with NiceJob, thanks to automation and seamless integrations that simplify workflows. - Users praise NiceJob for its **automatic review requests** , resulting in a significant increase in positive feedback effortlessly. - Users praise NiceJob for its **automated review management** , significantly increasing 5-star reviews effortlessly for their businesses. - Users commend NiceJob for its **easy setup** , allowing quick integration and a hassle-free start to operations. - Users appreciate how NiceJob offers **automated review processes** , allowing them to focus on other important tasks. **Cons:** - Users feel the **limited capabilities** of NiceJob hinder its functionality and desired features for better engagement. - Users find NiceJob to be **somewhat expensive** , particularly for solo business operations despite its overall value. - Users find NiceJob **too focused on review management** , lacking features for broader customer engagement and notifications on review status. - Users face **communication delays** due to inadequate support, affecting onboarding and overall satisfaction with NiceJob. - Users find the **client upload process cumbersome** , preferring a simpler method for adding clients individually. #### What Are Recent G2 Reviews of NiceJob? **"[Scalable Review Generation for Productized Agency Client Delivery](https://www.g2.com/survey_responses/nicejob-review-12706891)"** **Rating:** 5.0/5.0 stars *— Jake H.* [Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891) --- **"[Seamless Automation Boosts Our Review Management](https://www.g2.com/survey_responses/nicejob-review-12668059)"** **Rating:** 5.0/5.0 stars *— Aaron L.* [Read full review](https://www.g2.com/survey_responses/nicejob-review-12668059) --- #### What Are G2 Users Discussing About NiceJob? - [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for) ### 12. [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win. **Average Rating:** 4.8/5.0 **Total Reviews:** 198 **How Do G2 Users Rate Edge?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Edge?** - **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Year Founded:** 2019 - **HQ Location:** Elk Grove, US - **LinkedIn® Page:** https://www.linkedin.com/company/eyerate/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Budtender, General Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 28% Mid-Market #### What Are Edge's Pros and Cons? **Pros:** - Helpful (110 reviews) - Customer Support (95 reviews) - Ease of Use (47 reviews) - Reviews (35 reviews) - Navigation Ease (26 reviews) **Cons:** - Poor Customer Support (8 reviews) - Delays (7 reviews) - Learning Curve (7 reviews) - Missing Features (7 reviews) - Review Management (6 reviews) ### What Do G2 Reviewers Say About Edge? *AI-generated summary from verified user reviews* **Pros:** - Users value the **employee competitions and quick support** of Edge, enhancing motivation and communication effectively. - Users commend the **quick and helpful customer support** of Edge, highlighting efficient and professional assistance from staff like Timber. - Users find Edge to be **very easy to use** , enhancing their experience with efficient customer service support. - Users enjoy the **ease of use and significant boost in employee reviews** offered by Edge, enhancing service quality. - Users value the **ease of navigation** in Edge, appreciating both its functionality and excellent customer support. **Cons:** - Users report experiencing **poor customer support** , finding assistance difficult and time-consuming when dealing with login issues. - Users experience **delays** with transfers and deposit processing, leading to frustration and inconvenience. - Users experience a challenging **learning curve** with account setup and functionality, leading to frustration for new users. - Users find the **missing features** like limited rollover balance frustrating, impacting their overall experience with Edge. - Users face challenges with **review management** , often requiring support for issues like incorrect employee matches and confusion in the process. #### What Are Recent G2 Reviews of Edge? **"[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)"** **Rating:** 5.0/5.0 stars *— Darryl L.* [Read full review](https://www.g2.com/survey_responses/edge-review-12884201) --- **"[Engaging Insights and Fast, Helpful Support—10/10 Worth the Cost](https://www.g2.com/survey_responses/edge-review-13024000)"** **Rating:** 5.0/5.0 stars *— Jared H.* [Read full review](https://www.g2.com/survey_responses/edge-review-13024000) --- #### What Are G2 Users Discussing About Edge? - [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) - 1 comment ### 13. [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.6/5.0 **Total Reviews:** 391 **How Do G2 Users Rate Okendo?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 4.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Okendo?** - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** https://www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo (1,257 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13228018 (152 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 65% Small-Business, 21% Mid-Market #### What Are Okendo's Pros and Cons? **Pros:** - Ease of Use (183 reviews) - Customer Support (159 reviews) - Helpful (129 reviews) - Features (119 reviews) - Easy Setup (96 reviews) **Cons:** - Limited Customization (29 reviews) - Missing Features (26 reviews) - Expensive (24 reviews) - Lack of Customization (21 reviews) - Usage Difficulty (18 reviews) ### What Do G2 Reviewers Say About Okendo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Okendo, noting its intuitive setup and smooth integration with Shopify. - Users praise Okendo's **exceptional customer support** , highlighting quick responses and helpful resources that enhance their experience. - Users value Okendo's **seamless Shopify integration** , enhancing brand flexibility and providing powerful features for e-commerce success. - Users appreciate Okendo's **seamless Shopify integration** , flexible design options, and exceptional customer support enhancing their business experience. - Users find the **easy setup** of Okendo highly efficient, streamlining their experience with minimal developer involvement. **Cons:** - Users experience **limited customization** in Okendo, seeking more design flexibility and actionable insights for better decision-making. - Users express frustration over **missing features** in Okendo, complicating promotions and multi-store management. - Users wish Okendo's pricing was lower, considering it **expensive** compared to other options in the market. - Users find a **lack of customization** in Okendo, limiting branding and user experience flexibility. - Users find **usage difficult** in Okendo due to resource navigation issues and cumbersome multi-store handling. #### What Are Recent G2 Reviews of Okendo? **"[6+ Years Using Okendo and Still Very Happy With It](https://www.g2.com/survey_responses/okendo-review-13037459)"** **Rating:** 5.0/5.0 stars *— Mariana F.* [Read full review](https://www.g2.com/survey_responses/okendo-review-13037459) --- **"[Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management](https://www.g2.com/survey_responses/okendo-review-12954867)"** **Rating:** 5.0/5.0 stars *— Erica T.* [Read full review](https://www.g2.com/survey_responses/okendo-review-12954867) --- #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### 14. [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 54 **How Do G2 Users Rate ReputationStacker?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.8/10 (Category avg: 8.3/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 59% Small-Business, 37% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users find ReputationStacker very **easy to use** , appreciating its simple setup and seamless integration for automated review collection. - Users commend the **ease of use** of ReputationStacker, making review collection simple and efficient for their businesses. - Users appreciate the **ease of managing online reputation** with ReputationStacker, simplifying review generation and monitoring. - Users love the **automation features** of ReputationStacker, streamlining review collection and boosting business success effortlessly. - Users commend the **easy setup** of ReputationStacker, making review collection simple and efficient with minimal effort. **Cons:** - Users face **connection issues** with other systems, but they appreciate the helpful onboarding support provided. - Users find the **difficult learning** curve with filtering options frustrating, needing better documentation for clarity. - Users find the **expensive costs** for exceeding text message limits to be a drawback of ReputationStacker. - Users find **filtering issues** arise when combining multiple options, highlighting a need for better documentation to aid clarity. - Users find the **filtering limitations** challenging, particularly when combining multiple criteria without adequate guidance. #### What Are Recent G2 Reviews of ReputationStacker? **"[ReputationStacker Makes Review Collection Effortless and Automatic, and Reporting Is Excellent](https://www.g2.com/survey_responses/reputationstacker-review-12984731)"** **Rating:** 5.0/5.0 stars *— Ali C.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12984731) --- **"[Intuitive Review Launchpad for Expanding Businesses Opening New Locations](https://www.g2.com/survey_responses/reputationstacker-review-12945670)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-12945670) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 15. [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **How Do G2 Users Rate Feefo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Feefo?** - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** https://www.feefo.com/ - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo_Official (6,279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/847730/ (128 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 51% Small-Business, 36% Mid-Market #### What Are Feefo's Pros and Cons? **Pros:** - Customer Support (59 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - User-Friendly (32 reviews) - Team Helpfulness (25 reviews) **Cons:** - Missing Features (9 reviews) - Poor Reporting (8 reviews) - Improvement Needed (7 reviews) - Limited Customization (6 reviews) - Report Complexity (6 reviews) ### What Do G2 Reviewers Say About Feefo? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and thorough customer support** of Feefo, enhancing their overall experience significantly. - Users find Feefo to be extremely **easy to use** , facilitating seamless feedback collection and insightful data analysis. - Users appreciate the **helpful and attentive support** from the Feefo team, enhancing their experience with the platform. - Users praise Feefo for its **user-friendly interface** , making feedback collection and reporting effortless and efficient. - Users value the **team's helpfulness** , noting their attentiveness and proactive support in addressing needs and solutions. **Cons:** - Users express frustration over **missing features** , such as limited platform support and lack of customizable analytics. - Users note that the **reporting capabilities** of Feefo could still be more comprehensive and user-friendly. - Users highlight the need for **improvement in features and responsiveness** to enhance overall experience with Feefo. - Users find the **limited customization** options for review request emails and analytics to be frustrating and restrictive. - Users experience **delays** in implementation and support resolution, impacting overall satisfaction with Feefo's services. #### What Are Recent G2 Reviews of Feefo? **"[Customer Insight You Can Trust](https://www.g2.com/survey_responses/feefo-review-9428532)"** **Rating:** 5.0/5.0 stars *— Rusty P.* [Read full review](https://www.g2.com/survey_responses/feefo-review-9428532) --- **"[Continue excellent experience with a long-time trusted platform partner](https://www.g2.com/survey_responses/feefo-review-11506495)"** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/feefo-review-11506495) --- #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### 16. [Partoo](https://www.g2.com/products/partoo/reviews) At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally! **Average Rating:** 4.7/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Partoo?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Partoo?** - **Seller:** [Partoo](https://www.g2.com/sellers/partoo) - **Year Founded:** 2014 - **HQ Location:** Paris - **LinkedIn® Page:** https://www.linkedin.com/company/partoo/ (454 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 35% Small-Business, 29% Mid-Market #### What Are Partoo's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Helpfulness (3 reviews) **Cons:** - Expensive (2 reviews) - High Pricing (2 reviews) - Pricing Issues (2 reviews) - Google Bugs (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Partoo? *AI-generated summary from verified user reviews* **Pros:** - Users find Partoo's **intuitive interface** makes managing multiple locations seamless and efficient, enhancing overall user experience. - Users praise the **excellent customer service** of Partoo, highlighting helpfulness and proactive support from their team. - Users praise the **excellent customer support** of Partoo, highlighting quick problem resolution and proactive assistance. - Users find Partoo to be **extremely helpful** , especially with its intuitive interface and proactive account management. - Users find Partoo **extremely helpful** for Google Management, enhancing business visibility and visitor engagement rapidly. **Cons:** - Users find the **cost prohibitive** , suggesting a need for more affordable options over time. - Users are concerned about the **high pricing** of Partoo, suggesting it could become a financial burden over time. - Users find **pricing issues** with Partoo, suggesting costs should decrease after a couple of years. - Users often face issues with **Google verification processes** that hinder their experience with Partoo. - Users find some **performance issues** with Partoo, experiencing slow responses despite a good setup. #### What Are Recent G2 Reviews of Partoo? **"[Partoo Makes Presence and Review Management Easier](https://www.g2.com/survey_responses/partoo-review-12294317)"** **Rating:** 5.0/5.0 stars *— Anne K.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12294317) --- **"[Essential for Review Management and Visibility](https://www.g2.com/survey_responses/partoo-review-12582320)"** **Rating:** 5.0/5.0 stars *— Gerardo B.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12582320) --- ### 17. [YouScan](https://www.g2.com/products/youscan/reviews) YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. **Average Rating:** 4.7/5.0 **Total Reviews:** 294 **How Do G2 Users Rate YouScan?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.2/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10) **Who Is the Company Behind YouScan?** - **Seller:** [YouScan](https://www.g2.com/sellers/youscan) - **Company Website:** https://www.youscan.io/en - **Year Founded:** 2010 - **HQ Location:** Kyiv, Kyiv City - **Twitter:** @YouScan_io (441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/525639/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Public Relations and Communications - **Company Size:** 47% Small-Business, 35% Mid-Market #### What Are YouScan's Pros and Cons? **Pros:** - Customer Support (47 reviews) - Helpful (45 reviews) - Ease of Use (41 reviews) - Analytics (30 reviews) - Social Listening (30 reviews) **Cons:** - Learning Curve (19 reviews) - Difficult Learning (13 reviews) - Slow Performance (13 reviews) - Limited Features (11 reviews) - Data Inaccuracy (9 reviews) ### What Do G2 Reviewers Say About YouScan? *AI-generated summary from verified user reviews* **Pros:** - Users praise YouScan's **helpful customer support** , quickly resolving inquiries and enhancing user onboarding experiences. - Users praise YouScan for its **helpful customer support** , ensuring prompt assistance and rich onboarding experiences. - Users appreciate the **ease of use** of YouScan, benefiting from its intuitive interface and user-friendly design. - Users value YouScan for its **robust analytics capabilities** , effectively turning social media data into actionable insights. - Users praise YouScan for its **effective social listening capabilities** , significantly enhancing customer support and marketing efforts. **Cons:** - Users note a steep **learning curve** with YouScan, making it challenging for those unfamiliar with technology. - Users find the **difficult learning curve** of YouScan challenging, which can hinder effective use of its features. - Users find the **slow performance** of YouScan frustrating, especially when processing large data sets and extracting specific information. - Users find YouScan has **limited features** , restricting query capacity and access to comprehensive data across platforms. - Users report **data inaccuracy** issues, complicating effective analysis and limiting the usability of YouScan's platform. #### What Are Recent G2 Reviews of YouScan? **"[YouScan Is Essential for TikTok Listening—and Valuable Across Platforms](https://www.g2.com/survey_responses/youscan-review-12791704)"** **Rating:** 4.5/5.0 stars *— Jack F.* [Read full review](https://www.g2.com/survey_responses/youscan-review-12791704) --- **"[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)"** **Rating:** 4.5/5.0 stars *— bizinside .* [Read full review](https://www.g2.com/survey_responses/youscan-review-12851551) --- #### What Are G2 Users Discussing About YouScan? - [What are the benefits and challenges of using YouScan for social media listening?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-youscan-for-social-media-listening) - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote ### 18. [Reviews.io](https://www.g2.com/products/reviews-io/reviews) REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 643 **How Do G2 Users Rate Reviews.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Reviews.io?** - **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io) - **Year Founded:** 2022 - **HQ Location:** Boston, MA - **Twitter:** @clearer_io (169 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clearerio/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Reviews.io's Pros and Cons? **Pros:** - Customer Support (91 reviews) - Helpful (47 reviews) - Ease of Use (34 reviews) - Team Helpfulness (28 reviews) - Easy Integrations (23 reviews) **Cons:** - Expensive (11 reviews) - Difficult Setup (6 reviews) - Poor Customer Support (6 reviews) - Review Issues (6 reviews) - Difficult Navigation (5 reviews) ### What Do G2 Reviewers Say About Reviews.io? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** of Reviews.io, appreciating quick and friendly assistance from real people. - Users commend the **exceptional customer support** from Reviews.io, appreciating the quick resolution of issues and responsiveness. - Users find Reviews.io to have **excellent ease of use** , facilitated by intuitive navigation and responsive support. - Users value the **exceptional support** from the Reviews.io team, highlighting their helpfulness and efficiency in resolving issues. - Users value the **easy integrations** offered by Reviews.io, enhancing functionality and streamlining feedback collection across platforms. **Cons:** - Users express concern about the **expensive costs** associated with Reviews.io, especially for small businesses. - Users find the **difficult setup** of Reviews.io frustrating, requiring significant refinement for effective usage. - Users often face **poor customer support** , struggling with unhelpful AI responses and lack of connection with live agents. - Users report **issues with review imports** and limited SEO capabilities in the Australian market affecting their experience. - Users find the **difficult navigation** challenging, as the menu orientation is complex and not user-friendly. #### What Are Recent G2 Reviews of Reviews.io? **"[Quality service with good customer support](https://www.g2.com/survey_responses/reviews-io-review-10934512)"** **Rating:** 5.0/5.0 stars *— Mirek B.* [Read full review](https://www.g2.com/survey_responses/reviews-io-review-10934512) --- **"[Super Helpful!](https://www.g2.com/survey_responses/reviews-io-review-8904937)"** **Rating:** 5.0/5.0 stars *— Nastassja L.* [Read full review](https://www.g2.com/survey_responses/reviews-io-review-8904937) --- ### 19. [Right Choice](https://www.g2.com/products/right-choice/reviews) RightChoice is an AI-powered Local Listings Management Software built to help local and multi-location businesses to manage listings, improve local rankings, and monitor AI Ranking from all-in-one platform including ChatGPT, Gemini & other AI Models. Our Dashboard combines listings management, reputation management, competitor tracking, and an AI Ranker Tools to help businesses stay accurate, visible, and competitive across Google, Bing, Apple, Waze, and 70+ directories. Key features include: 1. AI Ranker Tool for tracking rankings across AI platforms. 2. Local Keyword Position Tracker 3. Competitor Listings & Ranking Tracker 4. Reviews & Reputation Management with AI auto-replies 5. Customer Sentiment Analysis 6. Geo Grid Tracker for hyperlocal visibility 7. Profile Strength & Suspension Risk Audit 8. Local Business Listing Management 9. 70+ Directory Integrations 10. AI Content Generation & Automated Post Scheduling 11. Advanced Reporting & Keywords Analytics RightChoice is ideal for local businesses, agencies, franchises, and multi-location brands looking for a scalable Local Listings Management and Reputation Platform with built-in AI Insights & Recommendations. Manage listings. Track rankings. Monitor AI visibility. Grow locally, at scale! **Average Rating:** 5.0/5.0 **Total Reviews:** 161 **How Do G2 Users Rate Right Choice?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Right Choice?** - **Seller:** [RightChoice.Ai](https://www.g2.com/sellers/rightchoice-ai) - **Year Founded:** 2023 - **HQ Location:** Delaware, US - **LinkedIn® Page:** https://www.linkedin.com/company/rightchoiceai (796 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Head - **Top Industries:** Retail, Automotive - **Company Size:** 45% Small-Business, 38% Mid-Market #### What Are Right Choice's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Customer Support (35 reviews) - Helpful (31 reviews) - Easy Integrations (29 reviews) - Time Saving (29 reviews) **Cons:** - Software Bugs (13 reviews) - Software Bugs/Issues (13 reviews) - Limited Features (11 reviews) - Improvement Needed (9 reviews) - Missing Features (8 reviews) ### What Do G2 Reviewers Say About Right Choice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of RightChoice, finding it intuitive and efficient for everyday business management. - Users praise the **quick and proactive customer support** of Right Choice, enhancing their overall experience and efficiency. - Users value the **responsive customer support** and effective tools of Right Choice for enhancing marketing strategies. - Users praise the **easy integrations** of Right Choice, making management and optimization seamless and effective. - Users value the **time-saving integration** of Right Choice, simplifying local marketing and streamlining management tasks efficiently. **Cons:** - Users experience occasional **graphical bugs** with Right Choice during zooming, which affects the overall software experience. - Users report experiencing **graphical bugs** during zooming in/out, impacting their overall experience with Right Choice. - Users are eager for **more features** in Right Choice, hoping for updates and improved usability. - Users report experiencing **technical glitches and graphical bugs** in Right Choice, affecting the overall usability of the software. - Users find a **lack of features** in Right Choice, notably missing options like a dark theme and custom reports. #### What Are Recent G2 Reviews of Right Choice? **"[Rightchoice: Better Visibility and Less Manual Work for SEO & GMB](https://www.g2.com/survey_responses/right-choice-review-13048827)"** **Rating:** 4.0/5.0 stars *— T W.* [Read full review](https://www.g2.com/survey_responses/right-choice-review-13048827) --- **"[RightChoice Makes Listing Tracking and Review Management Easy](https://www.g2.com/survey_responses/right-choice-review-12504299)"** **Rating:** 5.0/5.0 stars *— Deeksha K.* [Read full review](https://www.g2.com/survey_responses/right-choice-review-12504299) --- ### 20. [Thryv](https://www.g2.com/products/thryv/reviews) Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,891 **How Do G2 Users Rate Thryv?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Thryv?** - **Seller:** [Thryv](https://www.g2.com/sellers/thryv) - **Company Website:** https://Thryv.com - **Year Founded:** 2012 - **HQ Location:** Dallas, TX - **Twitter:** @thryv (8,415 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thryvinc (5,883 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 90% Small-Business, 9% Mid-Market #### What Are Thryv's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Automation (95 reviews) - Customer Support (76 reviews) - Automation Features (70 reviews) - Helpful (58 reviews) **Cons:** - Missing Features (60 reviews) - Learning Curve (50 reviews) - Limitations (47 reviews) - Limited Features (46 reviews) - Expensive (34 reviews) ### What Do G2 Reviewers Say About Thryv? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with scheduling appointments and managing customer relationships effortlessly. - Users appreciate the **automation features** in Thryv, enabling streamlined follow-ups and consistent engagement with clients. - Users commend the **excellent customer support** of Thryv, enhancing their experience with prompt and effective assistance. - Users enjoy the **automation features** of Thryv, enhancing marketing efficiency and ensuring consistent client follow-up. - Users value the **helpful customer support** of Keap, ensuring assistance is available whenever needed. **Cons:** - Users highlight **missing features** in Thryv, notably in invoicing, calendar functionality, and content management solutions. - Users find the **learning curve steep** with Thryv, making initial navigation and usability a challenge. - Users note **limitations in user experience and feature stagnation** with Keap, impacting overall satisfaction with the app. - Users find the **limited features** of Thryv restrict their ability to manage inventory and customize reporting effectively. - Users find Thryv's **pricing model expensive** , especially with user limits and additional costs for added functionalities. #### What Are Recent G2 Reviews of Thryv? **"[All-in-One Thryv Platform That Streamlined Our Workflow and Saved Us Money](https://www.g2.com/survey_responses/thryv-review-12972196)"** **Rating:** 5.0/5.0 stars *— Alan H.* [Read full review](https://www.g2.com/survey_responses/thryv-review-12972196) --- **"[Outstanding Customer Service and Real-Time Results with Thryv](https://www.g2.com/survey_responses/thryv-review-12979894)"** **Rating:** 5.0/5.0 stars *— Earth E.* [Read full review](https://www.g2.com/survey_responses/thryv-review-12979894) --- #### What Are G2 Users Discussing About Thryv? - [What is Thryv used for?](https://www.g2.com/discussions/what-is-thryv-used-for) - [How do I cancel Thryv?](https://www.g2.com/discussions/how-do-i-cancel-thryv) - [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) - 3 comments - [Who owns Thryv software?](https://www.g2.com/discussions/who-owns-thryv-software) - [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) - 4 comments ### 21. [Synup](https://www.g2.com/products/synup/reviews) Synup is a local marketing platform built for agencies and resellers. Agencies use Synup to deliver listings, reputation, and social media management for thousands of client locations, build local SEO into their own products with the Synup API and MCP server, white-label every surface under their own brand, and run agency operations from the same platform they use to deliver client work. It replaces the fragmented stack that agencies typically cobble together to deliver local SEO at scale. Listings Management Sync business information across Google, Apple, Bing, Facebook, and every major listing platform. Bulk edits push across thousands of locations in a single action. Track listings indexing across every platform to confirm each client location is actually live in search, not just submitted. Most listing tools stop at confirming the push. Synup tracks whether the data is indexed and visible to searchers. Reputation Management Monitor reviews across Google, Facebook, and every major review site. Respond using AI-generated drafts that match each client's brand voice. Send review request campaigns over email and SMS to grow review velocity for every client location. Social Media Management Tool Schedule posts across Google Business Profile, Facebook, Instagram, and LinkedIn for hundreds of locations in one workflow. AI generates localized content per location so every post feels native to its market instead of looking like the same campaign copy-pasted everywhere. Local SEO Analytics Track local rankings, GBP performance, and review sentiment for every client location. Reporting runs across the full client portfolio without spreadsheet exports or stitching data between tools. Local SEO Tools API Build local SEO into your own product. Agencies, platforms, and SaaS companies use the Synup API to power listings sync, review management, and GBP automation inside their existing applications. Headless and built to scale across millions of locations. Synup MCP Server Connect Synup to Claude, ChatGPT, and any MCP-compatible AI assistant. Agencies use the MCP server to query listings, pull review data, and manage client locations through conversational AI workflows instead of clicking through dashboards. Included for existing customers. White-Label Everything Every Synup tool, dashboard, and client report can be fully white-labeled under your agency's brand. Custom domains, your logo, your colors, your client-facing experience. Your clients never know Synup is in the stack. Agency Operations Beyond the core local SEO tools, Synup gives agencies a full operating layer to run their business from one platform. Offer essential local SEO tools to all your SMB clients at no extra cost -Forecast churn risk using client health scores and usage patterns -Build a single source of truth for all client information, enriched with AI-powered fields -Capture and enrich leads instantly using AI-powered prospecting tools -Manage sales pipelines with custom stages for marketing services and retainers -Track tasks and deliverables across marketing campaigns -Create and send invoices directly from Synup and automate your billing workflows Synup is the operating system agencies run their local SEO business on. The core tools handle client delivery, the API and MCP server let agencies extend Synup into their own products, and the white-label layer keeps every surface under your brand from the first click to the final invoice. **Average Rating:** 4.5/5.0 **Total Reviews:** 309 **How Do G2 Users Rate Synup?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.9/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Synup?** - **Seller:** [Synup](https://www.g2.com/sellers/synup) - **Year Founded:** 2014 - **HQ Location:** New York, New York - **Twitter:** @synup (3,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9322483/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 76% Small-Business, 19% Mid-Market #### What Are Synup's Pros and Cons? **Pros:** - Ease of Use (90 reviews) - Helpful (63 reviews) - Review Management (60 reviews) - Customer Support (59 reviews) - Centralized Management (50 reviews) **Cons:** - Learning Curve (16 reviews) - Feature Limitations (12 reviews) - Difficult Learning (11 reviews) - Improvement Needed (9 reviews) - Lack of Features (9 reviews) ### What Do G2 Reviewers Say About Synup? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Synup, which simplifies online marketing and enhances user experience effortlessly. - Users value the **helpfulness** of Synup in managing online presence and interaction across various platforms effortlessly. - Users value Synup for its **effective review management** , streamlining online reputation tasks while enhancing business visibility. - Users commend Synup for its **excellent customer support** , enhancing their experience with timely assistance and effective solutions. - Users appreciate the **centralized management** of Synup, enabling efficient service across multiple locations with excellent support. **Cons:** - Users mention a notable **learning curve** with Synup, though support resources help ease the transition. - Users experience **feature limitations** with Synup, including unclear pricing and insufficient customization for specific needs. - Users note a **difficult learning curve** with Synup, requiring time to navigate its complex user interface effectively. - Users find that **updates can be confusing** in Synup, suggesting a need for better user interface improvements. - Users face a **lack of features** in Synup, especially regarding social media and targeted recruitment options. #### What Are Recent G2 Reviews of Synup? **"[Effortless Automation and Outstanding Support](https://www.g2.com/survey_responses/synup-review-11995460)"** **Rating:** 5.0/5.0 stars *— Lauren H.* [Read full review](https://www.g2.com/survey_responses/synup-review-11995460) --- **"[Outstanding Experience from Start to Finish](https://www.g2.com/survey_responses/synup-review-11970736)"** **Rating:** 5.0/5.0 stars *— Tony S.* [Read full review](https://www.g2.com/survey_responses/synup-review-11970736) --- #### What Are G2 Users Discussing About Synup? - [What is Synup used for?](https://www.g2.com/discussions/what-is-synup-used-for) ### 22. [Localo](https://www.g2.com/products/localo/reviews) Localo is a local marketing automation platform that helps SEO professionals, marketing agencies, and freelancers manage, optimize, and scale local search engine optimization for their clients' Google Business Profiles. Local SEO has become increasingly complex. Organic local visibility is shrinking as paid placements expand across Google Maps and local search results. Google's enforcement of business listing quality has intensified, with profile suspensions and unauthorized edit attempts becoming more frequent. Meanwhile, agencies face thinning margins and growing client expectations. Localo was built to address exactly these challenges. The platform consolidates local SEO workflows into a guided automation system. Instead of checking rankings manually, Localo tracks keyword positions across a grid of geographic points, revealing how visibility varies at the street level — not just the city average. Instead of building reports from scratch, the platform auto-generates branded, white-label performance reports covering ranking trends, review metrics, citation health, and optimization progress. AI-powered features run throughout the platform. The content publisher learns a business's authentic voice and generates Google Business Profile posts that match it. The review manager suggests personalized responses to each customer review rather than using generic templates. The Smart Tasks engine delivers weekly, business-specific optimization recommendations ranked by expected impact, so specialists always know what to focus on next. Profile protection runs continuously, monitoring for unauthorized changes, competitor sabotage, and incorrect information edits — alerting users before damage is done. The citations manager builds and maintains consistent business directory listings, prioritizing high-authority sources with dofollow backlinks. For agencies looking to grow, Localo includes a client acquisition workflow with lead scoring, growth potential analysis, and white-label position maps that convert prospects into paying clients. The platform supports all countries and languages. Over 26,000 Google Business Profiles are managed through Localo by approximately 2,500 agency and freelancer customers worldwide. Plans start at 19 dollars per month, with a free option and a 30-day money-back guarantee. Localo holds a 4.9-star rating on G2 from over 130 verified reviews." - to mamy na Trustpilot **Average Rating:** 4.9/5.0 **Total Reviews:** 137 **How Do G2 Users Rate Localo?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Localo?** - **Seller:** [Localo](https://www.g2.com/sellers/localo) - **Year Founded:** 2020 - **HQ Location:** Wrocław, Poland - **LinkedIn® Page:** https://www.linkedin.com/company/surfer-local/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 94% Small-Business, 2% Mid-Market #### What Are Localo's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Features (8 reviews) - Easy Setup (7 reviews) - Simple (7 reviews) - Time-saving (7 reviews) **Cons:** - Improvement Needed (2 reviews) - Inaccuracy (2 reviews) - Inaccurate Data (2 reviews) - Missing Features (2 reviews) - Tagging Issues (2 reviews) ### What Do G2 Reviewers Say About Localo? *AI-generated summary from verified user reviews* **Pros:** - Users find Localo to be **incredibly easy to use** , streamlining management of local business tasks efficiently. - Users love the **easy setup and comprehensive features** of Localo, enhancing local SEO management and efficiency. - Users find Localo's **easy setup** incredibly convenient, saving time and simplifying local SEO management effortlessly. - Users find Localo incredibly **easy to use** , enhancing task management and streamlining their local business operations. - Users find Localo to be a major **time-saver** , significantly enhancing their business efficiency and operational flow. **Cons:** - Users believe that **improvement is needed** in integration with platforms and in the accuracy of search results. - Users experience **inaccuracy** with Localo's features, as positioning keywords and map data often fail to match expectations. - Users find the **inaccurate data** from Localo frustrating, as it complicates task tracking and performance assessment. - Users find Localo lacking in **integrated features** , particularly in optimization and accurate map functionality for tracking. - Users face **tagging issues** with Localo, finding the process confusing and frustrating, disrupting their overall experience. #### What Are Recent G2 Reviews of Localo? **"[Localo simplifies local SEO with visual reports and precise ranking tracking](https://www.g2.com/survey_responses/localo-review-12739693)"** **Rating:** 4.5/5.0 stars *— René B.* [Read full review](https://www.g2.com/survey_responses/localo-review-12739693) --- **"[Simple, Practical Local SEO Monitoring Made Easy](https://www.g2.com/survey_responses/localo-review-12578414)"** **Rating:** 5.0/5.0 stars *— Sandra .* [Read full review](https://www.g2.com/survey_responses/localo-review-12578414) --- #### What Are G2 Users Discussing About Localo? - [What is Surfer Local used for?](https://www.g2.com/discussions/what-is-surfer-local-used-for) ### 23. [Digital Air Strike](https://www.g2.com/products/digital-air-strike/reviews) Quickly improve your online reputation and digital presence with award-winning technology that attracts new consumers, converts them into buyers, and builds customer loyalty and repeat business. Targeted ads online and on streaming services deliver high-quality leads to your business, while our award-winning review generation and management improve your online reputation on Google, Facebook, Yelp, and more. Custom posts on Google, Facebook, Twitter, Instagram, and YouTube engage with your audience and turn search, social and reviews sites into lead generators for your business. AI-powered chatbots engage your customers on your website, Facebook page, and via text message so no leads are lost and you provide 24/7 customer service. Our team of experts optimizes all software and services to ensure you get the results you want. **Average Rating:** 4.8/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Digital Air Strike?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Digital Air Strike?** - **Seller:** [Digital Air Strike](https://www.g2.com/sellers/digital-air-strike) - **Year Founded:** 2007 - **HQ Location:** Scottsdale, AZ - **Twitter:** @DigitalAirStrk (5,126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/digital-air-strike/about (165 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 66% Mid-Market, 34% Small-Business #### What Are Recent G2 Reviews of Digital Air Strike? **"[Very helpful](https://www.g2.com/survey_responses/digital-air-strike-review-4463073)"** **Rating:** 5.0/5.0 stars *— Bethany T.* [Read full review](https://www.g2.com/survey_responses/digital-air-strike-review-4463073) --- **"[A Solid Choice for Rep Management](https://www.g2.com/survey_responses/digital-air-strike-review-4455923)"** **Rating:** 4.0/5.0 stars *— Andi S.* [Read full review](https://www.g2.com/survey_responses/digital-air-strike-review-4455923) --- #### What Are G2 Users Discussing About Digital Air Strike? - [What is Digital Air Strike used for?](https://www.g2.com/discussions/what-is-digital-air-strike-used-for) ### 24. [EmbedReviews](https://www.g2.com/products/embedreviews/reviews) EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM. **Average Rating:** 4.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate EmbedReviews?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind EmbedReviews?** - **Seller:** [EmbedSocial](https://www.g2.com/sellers/embedsocial) - **HQ Location:** Skopje, MK - **Twitter:** @EmbedSocial (420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492319 (31 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Real Estate - **Company Size:** 86% Small-Business, 9% Mid-Market #### What Are EmbedReviews's Pros and Cons? **Pros:** - Customer Support (17 reviews) - Ease of Use (15 reviews) - Helpful (11 reviews) - Team Helpfulness (7 reviews) - Customization (6 reviews) **Cons:** - Expensive (5 reviews) - Limited Customization (3 reviews) - Complexity (1 reviews) - Content Repetition (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About EmbedReviews? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of EmbedReviews, highlighting their helpfulness and responsiveness throughout the process. - Users appreciate the **ease of use** of EmbedReviews, allowing for seamless integration and management of reviews on websites. - Users find EmbedReviews **extremely helpful** with its seamless integration, customization, and excellent support for business needs. - Users praise the **exceptional support team** of EmbedReviews for their responsiveness and effective customization assistance. - Users love the **customization features** of EmbedReviews, allowing seamless integration and a cohesive visual experience on their websites. **Cons:** - Users feel that EmbedReviews is **too expensive** for the features offered, especially for automating review integrations. - Users are frustrated by the **limited customization** options in EmbedReviews, impacting the uniqueness of their review displays. - Users find the **complexity** of multiple separate software packages confusing during signup and trial periods. - Users find the **limited templates and customization options** in EmbedReviews lead to content repetition across reviews. - Users find the **difficult navigation** challenging at times, though they appreciate the helpfulness of the staff. #### What Are Recent G2 Reviews of EmbedReviews? **"[Amazing customer service!](https://www.g2.com/survey_responses/embedreviews-review-10943409)"** **Rating:** 5.0/5.0 stars *— Mitchell B.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-10943409) --- **"[Effortless Review Management and Outstanding Support—Didi Is a Star!](https://www.g2.com/survey_responses/embedreviews-review-11845373)"** **Rating:** 5.0/5.0 stars *— Jason M.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-11845373) --- #### What Are G2 Users Discussing About EmbedReviews? - [What is EmbedReviews used for?](https://www.g2.com/discussions/what-is-embedreviews-used-for) ### 25. [ConsumerAffairs.com](https://www.g2.com/products/consumeraffairs-com/reviews) With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate ConsumerAffairs.com?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind ConsumerAffairs.com?** - **Seller:** [ConsumerAffairs](https://www.g2.com/sellers/consumeraffairs) - **Year Founded:** 1998 - **HQ Location:** Tulsa, Oklahoma - **Twitter:** @ConsumerAffairs (9,604 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1388840/ (193 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 55% Mid-Market, 36% Enterprise #### What Are Recent G2 Reviews of ConsumerAffairs.com? **"[Understanding and responding to voice of the customer](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353)"** **Rating:** 4.5/5.0 stars *— Chelsea E.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353) --- **"[Great experience overall!](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361)"** **Rating:** 5.0/5.0 stars *— John W.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361) --- #### What Are G2 Users Discussing About ConsumerAffairs.com? - [What is ConsumerAffairs.com used for?](https://www.g2.com/discussions/what-is-consumeraffairs-com-used-for) ## What Is Online Reputation Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Reputation Management Software? - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**