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Best Live Chat Software - Page 6

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
Show More
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Featured Live Chat Software At A Glance

Leader:
Zendesk for Customer Service
Zendesk for Customer Service
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue
Show LessShow More
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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446 Listings in Live Chat Available
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    G2 Score
HighLevel
(600)4.6 out of 5
View top Consulting Services for HighLevel
Entry Level Price:$97.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 62% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
    • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
    • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    156
    Helpful
    140
    Customer Support
    139
    Feature Richness
    127
    Automation
    124
    Cons
    Learning Curve
    141
    Missing Features
    91
    Steep Learning Curve
    90
    Not Intuitive
    56
    Poor Customer Support
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HighLevel features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    7.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    8,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 62% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
  • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
  • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
156
Helpful
140
Customer Support
139
Feature Richness
127
Automation
124
Cons
Learning Curve
141
Missing Features
91
Steep Learning Curve
90
Not Intuitive
56
Poor Customer Support
53
View All Pros and Cons
HighLevel features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.2
Co-Browsing
Average: 8.1
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
8,249 Twitter followers
LinkedIn® Page
www.linkedin.com
2,132 employees on LinkedIn®
Help Scout
(424)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    11
    Helpful
    11
    Customer Support
    7
    Knowledge Base
    7
    Cons
    Lack of Features
    8
    Limited Features
    7
    Missing Features
    7
    Limited Customization
    4
    Limited Functionality
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    7.7
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
11
Helpful
11
Customer Support
7
Knowledge Base
7
Cons
Lack of Features
8
Limited Features
7
Missing Features
7
Limited Customization
4
Limited Functionality
4
View All Pros and Cons
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
7.7
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,624 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
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Leadoo
(113)4.7 out of 5
Entry Level Price:£699.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

    Users
    • Marketing Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leadoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    24
    Customer Support
    21
    Ease of Use
    18
    Lead Generation
    14
    Features
    13
    Cons
    Dashboard Issues
    2
    Difficult Navigation
    2
    Integration Issues
    2
    Lack of Integration
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leadoo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leadoo Marketing Technologies
    Year Founded
    2018
    HQ Location
    Helsinki, FI
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

Users
  • Marketing Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
Leadoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
24
Customer Support
21
Ease of Use
18
Lead Generation
14
Features
13
Cons
Dashboard Issues
2
Difficult Navigation
2
Integration Issues
2
Lack of Integration
2
Learning Curve
2
View All Pros and Cons
Leadoo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Leadoo Marketing Technologies
Year Founded
2018
HQ Location
Helsinki, FI
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
ThriveDesk
(38)4.8 out of 5
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 105% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ThriveDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Customer Support
    10
    Ease of Use
    10
    User Interface
    10
    Intuitive
    9
    Cons
    Limited Customization
    6
    Dashboard Issues
    4
    Poor Reporting
    3
    Integration Issues
    2
    Lack of Integrations
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ThriveDesk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    5.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ThriveDesk
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 105% Small-Business
  • 21% Mid-Market
ThriveDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Customer Support
10
Ease of Use
10
User Interface
10
Intuitive
9
Cons
Limited Customization
6
Dashboard Issues
4
Poor Reporting
3
Integration Issues
2
Lack of Integrations
2
View All Pros and Cons
ThriveDesk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
5.8
Co-Browsing
Average: 8.1
Seller Details
Seller
ThriveDesk
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
240 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
iAdvize
(28)4.7 out of 5
Entry Level Price:$290.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platf

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • iAdvize Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    5
    Customer Engagement
    3
    Customer Support
    3
    Ease of Use
    3
    Engagement
    3
    Cons
    Chat Management
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Inadequate Reporting
    1
    Integration Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iAdvize features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iAdvize
    Year Founded
    2010
    HQ Location
    Nantes, France
    Twitter
    @iadvize
    7,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    187 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platf

Users
No information available
Industries
No information available
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
iAdvize Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
5
Customer Engagement
3
Customer Support
3
Ease of Use
3
Engagement
3
Cons
Chat Management
1
Connectivity Issues
1
Feature Issues
1
Inadequate Reporting
1
Integration Issues
1
View All Pros and Cons
iAdvize features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
iAdvize
Year Founded
2010
HQ Location
Nantes, France
Twitter
@iadvize
7,356 Twitter followers
LinkedIn® Page
www.linkedin.com
187 employees on LinkedIn®
Helpshift
(381)4.3 out of 5
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Case Management
    2
    Efficiency
    2
    Navigation Ease
    2
    Cons
    Connection Issues
    2
    Software Unresponsiveness
    2
    Difficult Navigation
    1
    Downtime
    1
    Lack of Detail
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keywords Studios
    Year Founded
    1998
    HQ Location
    Dublin, County Dublin, Ireland
    Twitter
    @KeywordsStudios
    5,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,564 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Case Management
2
Efficiency
2
Navigation Ease
2
Cons
Connection Issues
2
Software Unresponsiveness
2
Difficult Navigation
1
Downtime
1
Lack of Detail
1
View All Pros and Cons
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Keywords Studios
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Twitter
@KeywordsStudios
5,002 Twitter followers
LinkedIn® Page
www.linkedin.com
11,564 employees on LinkedIn®
Ozonetel
(623)4.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    134
    Features
    95
    Call Management
    87
    Call Quality
    69
    Customer Support
    57
    Cons
    Call Issues
    61
    Connection Issues
    60
    Call Connectivity Issues
    41
    Connectivity Issues
    41
    Technical Issues
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Features
95
Call Management
87
Call Quality
69
Customer Support
57
Cons
Call Issues
61
Connection Issues
60
Call Connectivity Issues
41
Connectivity Issues
41
Technical Issues
38
View All Pros and Cons
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
787 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Webex Contact Center
(168)4.4 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    19
    Ease of Use
    18
    Call Management
    11
    Efficiency
    9
    Integrations
    9
    Cons
    Integration Issues
    5
    Limited Customization
    4
    Poor Customer Support
    4
    Slow Loading
    4
    Complex Features
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    6.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
19
Ease of Use
18
Call Management
11
Efficiency
9
Integrations
9
Cons
Integration Issues
5
Limited Customization
4
Poor Customer Support
4
Slow Loading
4
Complex Features
3
View All Pros and Cons
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
6.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,514 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
CallRail
(1,658)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallRail
DealsSpecial offer!
20% Off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a marketing analytics tool that helps users track and optimize their marketing campaigns by identifying which ads, keywords, and campaigns are driving more engagements.
    • Users like CallRail's simplicity, user-friendly interface, and its ability to provide detailed reports, track calls, and integrate with other platforms, making it convenient for business operations.
    • Users experienced issues with CallRail's mobile app functionality, lack of built-in AI voice agent for call routing, and challenges with data updates and integration with third-party apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Features
    109
    Call Tracking
    99
    Helpful
    82
    Attribution Accuracy
    69
    Cons
    Missing Features
    33
    Integration Issues
    30
    Learning Curve
    26
    Call Issues
    25
    Number Issues
    25
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    6.8
    Customization
    Average: 8.5
    6.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a marketing analytics tool that helps users track and optimize their marketing campaigns by identifying which ads, keywords, and campaigns are driving more engagements.
  • Users like CallRail's simplicity, user-friendly interface, and its ability to provide detailed reports, track calls, and integrate with other platforms, making it convenient for business operations.
  • Users experienced issues with CallRail's mobile app functionality, lack of built-in AI voice agent for call routing, and challenges with data updates and integration with third-party apps.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Features
109
Call Tracking
99
Helpful
82
Attribution Accuracy
69
Cons
Missing Features
33
Integration Issues
30
Learning Curve
26
Call Issues
25
Number Issues
25
View All Pros and Cons
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
6.8
Customization
Average: 8.5
6.3
Co-Browsing
Average: 8.1
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,085 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
Comm100
(45)4.4 out of 5
Entry Level Price:$31.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent cus

    Users
    No information available
    Industries
    • Gambling & Casinos
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comm100 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    9
    Ease of Use
    8
    Helpful
    7
    Customer Support
    5
    Efficiency
    5
    Cons
    Chatbot Issues
    2
    Improvements Needed
    2
    Integration Issues
    2
    Issue Resolution
    2
    Update Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comm100 features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comm100 Network Corporation
    Company Website
    Year Founded
    2009
    HQ Location
    Vancouver, Canada
    Twitter
    @Comm100
    4,715 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    92 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent cus

Users
No information available
Industries
  • Gambling & Casinos
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
Comm100 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
9
Ease of Use
8
Helpful
7
Customer Support
5
Efficiency
5
Cons
Chatbot Issues
2
Improvements Needed
2
Integration Issues
2
Issue Resolution
2
Update Issues
2
View All Pros and Cons
Comm100 features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Comm100 Network Corporation
Company Website
Year Founded
2009
HQ Location
Vancouver, Canada
Twitter
@Comm100
4,715 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
Engati
(18)4.1 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tec

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Customer Support
    1
    Customization
    1
    Training
    1
    Cons
    Complexity
    1
    Expensive
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    Usability Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engati features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engati
    Year Founded
    2016
    HQ Location
    Silicon Valley, CA
    Twitter
    @getengati
    3,164 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tec

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Engati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Customer Support
1
Customization
1
Training
1
Cons
Complexity
1
Expensive
1
Poor Customer Support
1
Poor Navigation
1
Usability Issues
1
View All Pros and Cons
Engati features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Engati
Year Founded
2016
HQ Location
Silicon Valley, CA
Twitter
@getengati
3,164 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
Hiver
(1,276)4.6 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    182
    Team Collaboration
    150
    Email Management
    131
    Communication
    105
    Collaboration
    82
    Cons
    Email Issues
    72
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    3.3
    Lead Development
    Average: 8.5
    7.8
    Customization
    Average: 8.5
    3.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
182
Team Collaboration
150
Email Management
131
Communication
105
Collaboration
82
Cons
Email Issues
72
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
View All Pros and Cons
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
3.3
Lead Development
Average: 8.5
7.8
Customization
Average: 8.5
3.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,645 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
Chaport
(21)4.7 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 81% Small-Business
    • 14% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chaport features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    7.3
    Customization
    Average: 8.5
    6.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chaport
    Year Founded
    2014
    HQ Location
    Alhambra, USA
    Twitter
    @ChaportLiveChat
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w

Users
No information available
Industries
No information available
Market Segment
  • 81% Small-Business
  • 14% Mid-Market
Chaport features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
7.3
Customization
Average: 8.5
6.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Chaport
Year Founded
2014
HQ Location
Alhambra, USA
Twitter
@ChaportLiveChat
56 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Desku.io
(31)4.8 out of 5
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Desku.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    6
    Customer Support
    6
    Ease of Use
    5
    Easy Setup
    5
    Features
    5
    Cons
    Chat Functionality
    2
    Chat Functionality Issues
    2
    Chat Management
    2
    Adjustment Difficulties
    1
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desku.io features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    9.8
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Desku.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
6
Customer Support
6
Ease of Use
5
Easy Setup
5
Features
5
Cons
Chat Functionality
2
Chat Functionality Issues
2
Chat Management
2
Adjustment Difficulties
1
AI Limitations
1
View All Pros and Cons
Desku.io features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
9.8
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
52 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Qiscus
(23)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qiscus features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qiscus
    Year Founded
    2013
    HQ Location
    South Jakarta, ID
    Twitter
    @qiscus_io
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 35% Small-Business
Qiscus features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qiscus
Year Founded
2013
HQ Location
South Jakarta, ID
Twitter
@qiscus_io
60 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®
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