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Best IT Service Management Tools with Policy Dictation Capabilities

Benefits of IT Service Management Tools with Policy Dictation capabilities include: Controls policies and configurations across business applications and hardware.
Below are the top-rated IT Service Management Tools with Policy Dictation capabilities, as verified by G2’s Research team. Real users have identified Policy Dictation as an important function of IT Service Management Tools. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in IT Service Management (ITSM) Tools Available
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Freshservice
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Features
    46
    Automation
    36
    Ticketing System
    34
    Ticket Management
    33
    Cons
    Missing Features
    30
    Limited Features
    25
    Limited Customization
    16
    Ticketing Issues
    16
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
46
Automation
36
Ticketing System
34
Ticket Management
33
Cons
Missing Features
30
Limited Features
25
Limited Customization
16
Ticketing Issues
16
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Jira Service Management
By Atlassian
(779)4.2 out of 5
13th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Efficiency
    7
    Integrations
    7
    Project Management
    6
    Ticketing System
    6
    Cons
    Learning Curve
    9
    Steep Learning Curve
    8
    Complex Setup
    6
    Difficult Learning
    6
    Limited Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney
    Twitter
    @Atlassian
    104,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,744 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Efficiency
7
Integrations
7
Project Management
6
Ticketing System
6
Cons
Learning Curve
9
Steep Learning Curve
8
Complex Setup
6
Difficult Learning
6
Limited Features
6
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Read Jira Service Management Reviews

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SysAid
By SysAid
(710)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Ticket Management
    42
    Customization
    30
    Customizability
    27
    Cons
    Ticketing Issues
    17
    Limited Customization
    14
    Limited Features
    12
    Missing Features
    12
    Bugs
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    218 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Ticket Management
42
Customization
30
Customizability
27
Cons
Ticketing Issues
17
Limited Customization
14
Limited Features
12
Missing Features
12
Bugs
11
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,857 Twitter followers
LinkedIn® Page
www.linkedin.com
218 employees on LinkedIn®
ManageEngine ServiceDesk Plus
By ManageEngine
(231)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Features
    8
    Integrations
    8
    Intuitive
    8
    Ticket Management
    8
    Cons
    Limited Features
    6
    Feature Issues
    5
    Limited Customization
    4
    Missing Features
    4
    Software Reliability
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    7.9
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    418 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Features
8
Integrations
8
Intuitive
8
Ticket Management
8
Cons
Limited Features
6
Feature Issues
5
Limited Customization
4
Missing Features
4
Software Reliability
4
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
7.9
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,655 Twitter followers
LinkedIn® Page
www.linkedin.com
418 employees on LinkedIn®
Read ManageEngine ServiceDesk Plus Reviews
SolarWinds Service Desk
By SolarWinds Worldwide LLC
(742)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    User Interface
    9
    Asset Management
    8
    Ticketing System
    7
    Ticket Management
    7
    Cons
    Missing Features
    6
    Asset Management
    4
    Insufficient Information
    4
    Ticketing Issues
    4
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    20,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
User Interface
9
Asset Management
8
Ticketing System
7
Ticket Management
7
Cons
Missing Features
6
Asset Management
4
Insufficient Information
4
Ticketing Issues
4
Integration Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
20,054 Twitter followers
LinkedIn® Page
www.linkedin.com
2,655 employees on LinkedIn®
BMC Helix ITSM
By BMC Software
(285)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

    Users
    • Manager
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 77% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC Helix ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ticket Management
    2
    Automation
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    Connection Issues
    1
    Connectivity Issues
    1
    Expensive
    1
    Integration Issues
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC Helix ITSM features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.8
    7.9
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,879 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

Users
  • Manager
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 77% Enterprise
  • 20% Mid-Market
BMC Helix ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ticket Management
2
Automation
1
Customer Support
1
Customizability
1
Customization
1
Cons
Connection Issues
1
Connectivity Issues
1
Expensive
1
Integration Issues
1
Performance Issues
1
BMC Helix ITSM features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
7.9
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.6
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,973 Twitter followers
LinkedIn® Page
www.linkedin.com
9,879 employees on LinkedIn®
Phone
713 918 8800
Read BMC Helix ITSM Reviews
OpenText Service Management Automation X (SMAX)
By OpenText
(71)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OpenText Service Management Automation X (SMAX) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Configuration Ease
    1
    Ticket Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    9.4
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,114 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
OpenText Service Management Automation X (SMAX) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Configuration Ease
1
Ticket Management
1
Cons
This product has not yet received any negative sentiments.
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.4
Process Workflow
Average: 8.6
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,942 Twitter followers
LinkedIn® Page
www.linkedin.com
22,114 employees on LinkedIn®
Ownership
NASDAQ:OTEX
Read OpenText Service Management Automation X (SMAX) Reviews
Ivanti Neurons for ITSM
By Ivanti
(187)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 63% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    4
    Ease of Use
    4
    Customizability
    3
    Integrations
    3
    Customer Support
    1
    Cons
    Clunky Interface
    1
    Integration Issues
    1
    Learning Curve
    1
    Limited Integration
    1
    Outdated Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    6.5
    Administration Console
    Average: 8.7
    6.1
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,974 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 63% Enterprise
  • 33% Mid-Market
Ivanti Neurons for ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
4
Ease of Use
4
Customizability
3
Integrations
3
Customer Support
1
Cons
Clunky Interface
1
Integration Issues
1
Learning Curve
1
Limited Integration
1
Outdated Interface
1
Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
6.5
Administration Console
Average: 8.7
6.1
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.6
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,778 Twitter followers
LinkedIn® Page
www.linkedin.com
2,974 employees on LinkedIn®
Read Ivanti Neurons for ITSM Reviews
Halo Service Desk
By Halo Service Solutions
(16)4.6 out of 5
11th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $55.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Halo Service Desk features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halo Service Solutions
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 44% Mid-Market
Halo Service Desk features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Read Halo Service Desk Reviews
TeamDynamix IT Service Management
By TeamDynamix
(61)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 48% Enterprise
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamDynamix IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Easy Management
    2
    Efficiency
    2
    Cons
    Learning Curve
    2
    Licensing Issues
    2
    Poor Collaboration
    2
    Alert Overload
    1
    Complex Configuration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Administration Console
    Average: 8.7
    6.3
    Policy Dictation
    Average: 8.1
    8.0
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamDynamix
    Year Founded
    2001
    HQ Location
    Columbus, Ohio
    Twitter
    @TDXBuzz
    1,053 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    134 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 48% Enterprise
  • 41% Mid-Market
TeamDynamix IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Easy Management
2
Efficiency
2
Cons
Learning Curve
2
Licensing Issues
2
Poor Collaboration
2
Alert Overload
1
Complex Configuration
1
TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
8.0
Administration Console
Average: 8.7
6.3
Policy Dictation
Average: 8.1
8.0
Process Workflow
Average: 8.6
Seller Details
Seller
TeamDynamix
Year Founded
2001
HQ Location
Columbus, Ohio
Twitter
@TDXBuzz
1,053 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
Read TeamDynamix IT Service Management Reviews
Hornbill Service Manager
By Hornbill
(137)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 58% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hornbill Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Complex Setup
    1
    Integration Issues
    1
    Lack of Guidance
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hornbill Service Manager features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hornbill
    Year Founded
    1995
    HQ Location
    Ruislip, UNITED KINGDOM
    Twitter
    @Hornbill
    970 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 58% Enterprise
  • 39% Mid-Market
Hornbill Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
1
Customizability
1
Customization
1
Ease of Use
1
Helpful
1
Cons
Complex Setup
1
Integration Issues
1
Lack of Guidance
1
Learning Curve
1
Hornbill Service Manager features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
Hornbill
Year Founded
1995
HQ Location
Ruislip, UNITED KINGDOM
Twitter
@Hornbill
970 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
Read Hornbill Service Manager Reviews
TOPdesk
By TOPdesk
(28)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TOPdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Features
    1
    Intuitive
    1
    Cons
    Access Control
    1
    Missing Features
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TOPdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TOPdesk
    HQ Location
    Delft, Zuid-Holland
    Twitter
    @TOPdesk
    1,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    910 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 43% Enterprise
TOPdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Features
1
Intuitive
1
Cons
Access Control
1
Missing Features
1
Ticketing Issues
1
TOPdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.6
Seller Details
Seller
TOPdesk
HQ Location
Delft, Zuid-Holland
Twitter
@TOPdesk
1,820 Twitter followers
LinkedIn® Page
www.linkedin.com
910 employees on LinkedIn®
Read TOPdesk Reviews
EasyVista Service Manager
By EasyVista
(87)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 63% Enterprise
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EasyVista Service Manager features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.8
    5.8
    Administration Console
    Average: 8.7
    3.9
    Policy Dictation
    Average: 8.1
    7.9
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EasyVista
    Year Founded
    1988
    HQ Location
    Noisy-le-Grand
    Twitter
    @EasyVista
    1,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    384 employees on LinkedIn®
    Ownership
    EPA: ALEZV
Product Description
How are these determined?Information
This description is provided by the seller.

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 63% Enterprise
  • 26% Mid-Market
EasyVista Service Manager features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.8
5.8
Administration Console
Average: 8.7
3.9
Policy Dictation
Average: 8.1
7.9
Process Workflow
Average: 8.6
Seller Details
Seller
EasyVista
Year Founded
1988
HQ Location
Noisy-le-Grand
Twitter
@EasyVista
1,278 Twitter followers
LinkedIn® Page
www.linkedin.com
384 employees on LinkedIn®
Ownership
EPA: ALEZV
Read EasyVista Service Manager Reviews
IFS assyst
By IFS
(14)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 79% Enterprise
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IFS assyst features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.8
    0.0
    No information available
    0.0
    No information available
    5.0
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IFS
    Year Founded
    1983
    HQ Location
    Linkoping , Sweden
    Twitter
    @ifs
    10,935 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,584 employees on LinkedIn®
    Ownership
    STO: IFS
Product Description
How are these determined?Information
This description is provided by the seller.

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 79% Enterprise
  • 29% Mid-Market
IFS assyst features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
5.0
Process Workflow
Average: 8.6
Seller Details
Seller
IFS
Year Founded
1983
HQ Location
Linkoping , Sweden
Twitter
@ifs
10,935 Twitter followers
LinkedIn® Page
www.linkedin.com
8,584 employees on LinkedIn®
Ownership
STO: IFS
Read IFS assyst Reviews
BMC FootPrints
By BMC Software
(56)3.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

    Users
    No information available
    Industries
    • Higher Education
    • Law Practice
    Market Segment
    • 59% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC FootPrints Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Complex Reporting
    1
    Expensive
    1
    Poor Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC FootPrints features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.8
    4.2
    Administration Console
    Average: 8.7
    5.0
    Policy Dictation
    Average: 8.1
    6.5
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,973 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,879 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e

Users
No information available
Industries
  • Higher Education
  • Law Practice
Market Segment
  • 59% Enterprise
  • 39% Mid-Market
BMC FootPrints Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Complex Reporting
1
Expensive
1
Poor Reporting
1
BMC FootPrints features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.8
4.2
Administration Console
Average: 8.7
5.0
Policy Dictation
Average: 8.1
6.5
Process Workflow
Average: 8.6
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,973 Twitter followers
LinkedIn® Page
www.linkedin.com
9,879 employees on LinkedIn®
Phone
713 918 8800
Read BMC FootPrints Reviews
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15 Listings in IT Service Management (ITSM) Tools Available
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Quick Facts: IT Service Management Tools with Policy Dictation Capabilities

Content below is current as of June, 2024
Reviews Summary for IT Service Management (ITSM) Software with Policy Dictation Features

Reviews Summary: IT Service Management (ITSM) Software with Policy Dictation Features

Currently there are 15 IT Service Management (ITSM) software products with Policy Dictation features listed on G2, and together they have generated 2,236 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.

G2 users review IT Service Management (ITSM) software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 15 IT Service Management (ITSM) software products that have Policy Dictation features based on those criteria:

  • Quality of Support: 8.6/10 average user rating
  • Ease of Use: 8.5/10 average user rating
  • Ease of Setup: 8/10 average user rating

To help you compare and find the best IT Service Management (ITSM) software product with the right Policy Dictation functionality for your business, we have gathered some additional details and FAQs below.

What IT Service Management (ITSM) products with Policy Dictation features have the most reviews and are the highest-rated?

Based on quantity of reviews and average ratings, these are the most popular IT Service Management (ITSM) software products with Policy Dictation capabilities according to G2 users:

What IT Service Management (ITSM) software products with Policy Dictation capabilities are the most liked according to G2 users?

Based on the G2 ratings scale and regardless of review count, these are the highest-rated IT Service Management (ITSM) software products with Policy Dictation capabilities:

Which software products with Policy Dictation features are the highest rated on G2?

These are the IT Service Management (ITSM) software products offering Policy Dictation capabilities and have the highest ratings:

Review Snippets for IT Service Management (ITSM) Software with Policy Dictation Features

Below are questions we ask of all IT Service Management (ITSM) software users on G2. The answers are specific to the most popular software products that offer Policy Dictation capabilities. These user responses provide more insight into the most-reviewed IT Service Management (ITSM) software and their Policy Dictation features listed on G2.
Questions Responses
Here is what users liked best about IT Service Management (ITSM) software with Policy Dictation features.
Freshservice: "What I like best is, this ticketing system meets all our needs & then some."
- Ms. Kieshia T., IT Helpdesk Dispatcher (Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
Read Review
SysAid: "It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented."
- María M., en General Cable, Enterprise (> 1000 emp.)
Read Review
SolarWinds Service Desk: "I like that I can figure out most of the functions that I need by looking around, the layout makes good logical sense."
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
Read Review
Here is what users liked least about IT Service Management (ITSM) software with Policy Dictation features.
BMC Helix ITSM: "Terrible use of web based Technology. Elements don't flow, doesn't use space effectively."
- Robert M., IT Tech Supervisor at State of Michigan, Enterprise (> 1000 emp.)
Read Review
SolarWinds Service Desk: "Not being able to automatically assign to another group queue after task completion has been checked off."
- Anthony D., Information Systems Service Engineer III, Enterprise (> 1000 emp.)
Read Review
SysAid: "I do not enjoy the interface or the way the email alerts come through."
- Laura D., Writer, Editor and Recipe Developer, Mid-Market (51-1000 emp.)
Read Review
These are what users recommend to others considering popular IT Service Management (ITSM) software products with Policy Dictation capabilities.
Freshservice: "Give it a try, it's Awesome! !!!"
- Ms. Kieshia T., IT Helpdesk Dispatcher (Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
Read Review
SysAid: "Price and usability"
- María M., en General Cable, Enterprise (> 1000 emp.)
Read Review
SolarWinds Service Desk: "import functions need improvement, API support is ok, but importing multiple records has been impossible so far reporting needs improvement to the interface "
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
Read Review
These are the problems users said the software was solving and how it is benefitting them.
Freshservice: "This ticketing system encourages communication between store techs & office staff."
- Ms. Kieshia T., IT Helpdesk Dispatcher (Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
Read Review
SysAid: "We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that."
- María M., en General Cable, Enterprise (> 1000 emp.)
Read Review
SolarWinds Service Desk: "IT Support Desk, Customer Service Centre and Network Computer Audit"
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
Read Review
Reviews by Industry

Reviews by Industry: IT Service Management (ITSM) Marketing Software with Policy Dictation Features

Policy Dictation features are an important factor when choosing an IT Service Management (ITSM) software product. How the software and this feature are used differs from industry to industry, making it a challenge to find the best IT Service Management (ITSM) software with the right features for your company. To help professionals with their IT Service Management (ITSM) software research, G2 has gathered data sourced from 1,183 reviews. These reviews come from G2 users working in industries that use IT Service Management (ITSM) products on a regular basis and who have the most experience with their Policy Dictation functionality.

Industry-Related FAQs About IT Service Management (ITSM) Software with Policy Dictation Features

What industries have generated the most reviews of IT Service Management (ITSM) products with Policy Dictation capabilities?

Users from the following industries have written the most Policy Dictation feature reviews about IT Service Management (ITSM) software:

  • Information Technology and Services
  • Computer Software
  • Hospital & Health Care
Which IT Service Management (ITSM) software with Policy Dictation features do Information Technology and Services professionals think is best?

Information Technology and Services professionals rate Freshservice (4.6 stars and 663 reviews), SysAid (4.5 stars and 427 reviews), and SolarWinds Service Desk (4.4 stars and 274 reviews) the highest.

What do Computer Software professionals think is the best IT Service Management (ITSM) software with Policy Dictation features?

Computer Software professionals rate Freshservice (4.6 stars and 663 reviews), SysAid (4.5 stars and 427 reviews), and SolarWinds Service Desk (4.4 stars and 274 reviews) the highest.

What do Hospital & Health Care professionals think is the best IT Service Management (ITSM) software with Policy Dictation features?

Hospital & Health Care professionals rate Freshservice (4.6 stars and 663 reviews), SysAid (4.5 stars and 427 reviews), and SolarWinds Service Desk (4.4 stars and 274 reviews) the highest.

Industry Review Snippets: IT Service Management (ITSM) Policy Dictation Software

There are 1,183 reviews from users in the Information Technology and Services, Computer Software, and Hospital & Health Care industries. Below are snippets of what some of these reviews said about those with the highest G2 score ratings and the most reviews.

Industry What Users From Each Industry Liked What Users From Each Industry Disliked
Information Technology and Services
Freshservice: What I like best is, this ticketing system meets all our needs & then some.
- Ms. Kieshia T., IT Helpdesk Dispatcher (Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
Read Review
BMC Helix ITSM: So many things. Basically, it is just hard to use.
- Mark C., System Administrator for B.E.A.T. LLC., Mid-Market (51-1000 emp.)
Read Review
Computer Software
Jira Service Management: That we are able to connect to our SalesForce CRM for support.
- Justin G., Sr. Technical Support Engineer at Accela, Mid-Market (51-1000 emp.)
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Jira Service Management: incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA.
- Michael E. G., Posable Action Figure, Mid-Market (51-1000 emp.)
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Hospital & Health Care
SysAid: Our whole organization has adopted SysAid for not only managing Service Desk, but our SDLC and Implementation process. In a nutshell, SysAid is a fantastic tool that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support.
- Tommy G., Sr. Manager, Technical Support Operations at medQ, inc, Small-Business (50 or fewer emp.)
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SysAid: First, this software is outdated and klunky, especially on-prem. Go with cloud if you decide on SysAid.
- Logan K., Mid-Market (51-1000 emp.)
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Reviews by Market Segment

Reviews by Market Segment: IT Service Management (ITSM) Software with Policy Dictation Features

G2 IT Service Management (ITSM) software reviewers come from companies of various sizes. On G2 we break these different market segments into three distinct groups:

These reviews are especially helpful when comparing the Policy Dictation features of different IT Service Management (ITSM) software products because each business market segment has its own unique experiences and requirements when it comes to specific software features. The segments that make up these IT Service Management (ITSM) Policy Dictation software reviews are:

  • 14.2% of reviewers are from small businesses.
  • 53.7% of reviewers are from mid-market companies.
  • 32% of reviewers work at enterprise companies.

Below you will find FAQs and actual review snippets for IT Service Management (ITSM) software products that have Policy Dictation features. These reviews are written by real G2 users working in the three market segments above.

Market Segment-Related IT Service Management (ITSM) Software with Policy Dictation Capabilities FAQs

What are the best IT Service Management (ITSM) software products with Policy Dictation features according to users from enterprise businesses?

The IT Service Management (ITSM) software products enterprise-level professionals rate the highest are Freshservice (4.6 stars), SysAid (4.5 stars), and SolarWinds Service Desk (4.4 stars).

Which IT Service Management (ITSM) software products with Policy Dictation features are the best according to mid-market business users?

The IT Service Management (ITSM) software products mid-market business users rate the highest are Freshservice (4.6 stars), SysAid (4.5 stars), and SolarWinds Service Desk (4.4 stars).

What do users in small businesses say are the top IT Service Management (ITSM) software products with Policy Dictation capabilities?

The IT Service Management (ITSM) software products users in small businesses rate the highest are Freshservice (4.6 stars), SysAid (4.5 stars), and SolarWinds Service Desk (4.4 stars).

Market Segment Review Snippets: IT Service Management (ITSM) Software with Policy Dictation Features

Business professionals share important information about IT Service Management (ITSM) Policy Dictation software usability, features, pricing, and more. Read what these users have to say about the top-rated IT Service Management (ITSM) software with Policy Dictation features.

Market Segment What Users From Each Market Segment Liked What Users From Each Market Segment Disliked
Enterprise (> 1000 emp.)
Jira Service Management: Excellent product to manage Agile project
- Priyank J., Specialist Business Analyst at HDS,
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BMC Helix ITSM: Terrible use of web based Technology. Elements don't flow, doesn't use space effectively.
- Robert M., IT Tech Supervisor at State of Michigan, Enterprise (> 1000 emp.)
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Mid-Market (51-1000 emp.)
Freshservice: Fresh Service is one of our main relailble systems that we're using. But I like their flexibility in developing new methods and techniques to facilitate our processes.
- Rehab Z., Process Sr. Engineer at Centro Global Solutions,
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SolarWinds Service Desk: Interface has an issue with IOS. Not retro working for older systems.
- Mike F., it at Richfield Public Schools, Mid-Market (51-1000 emp.)
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Small-Business (50 or fewer emp.)
Freshservice: Chose Freshservice after trying out few other competing products. Have been using it for close to an year now and no regrets at all on the decision.
- Syed S., For Startups | AWS Cloud Consulting and Support,
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Jira Service Management: Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!
- Freddie P., Konsult & föreläsare inom ledarskap, förändring & process - Larsson & Co, Small-Business (50 or fewer emp.)
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