Best Enterprise IT Asset Management Software

How Many IT Asset Management Software Products Does G2 Track?

Total Products under this Category: 417

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Modius OpenData (+2.87%) - Among all products in this category, Modius OpenData recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank IT Asset Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 45,100+ Authentic Reviews
  • 417+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for IT Asset Management Software

G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Asset Management, NinjaOne, Flexera One, Deel IT, Atera IT Management, Tanium, Freshservice, and Ivanti ITSM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=ninjaone&focus%5B%5D=flexera-one&focus%5B%5D=deel-it&focus%5B%5D=atera-it-management&focus%5B%5D=tanium&focus%5B%5D=freshservice&focus%5B%5D=ivanti-ivanti-itsm&segment=enterprise)

ServiceNow IT Asset Management

Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions.

Average Rating: 4.3/5.0

Total Reviews: 550

How Do G2 Users Rate ServiceNow IT Asset Management?

  • Ease of Use: 8.2/10 (Category avg: 8.8/10)
  • Quality of Support: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind ServiceNow IT Asset Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 53% Large, 19% Medium

What Do G2 Reviewers Say About ServiceNow IT Asset Management?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of ServiceNow IT Asset Management, enhancing overall asset management efficiency.
  • Users value the user-friendly interface of ServiceNow IT Asset Management, making asset tracking and management efficient and straightforward.
  • Users value the seamless integrations of ServiceNow IT Asset Management, enhancing efficiency in software and asset management.
  • Users value the superior tracking capabilities of ServiceNow IT Asset Management, ensuring efficient inventory health management.
  • Users value the robust features of ServiceNow IT Asset Management, facilitating cost reduction and efficient asset tracking.
Cons
  • Users find the high costs of licensing and implementation for ServiceNow IT Asset Management to be a significant concern.
  • Users experience a steep learning curve with the complex architecture and navigation issues in ServiceNow IT Asset Management.
  • Users find the complexity of setup, integrations, and licensing in ServiceNow IT Asset Management challenging and time-consuming.
  • Users find the difficult setup for ServiceNow IT Asset Management to be time-consuming and lacking adequate guidance.
  • Users find insufficient information regarding setup and configurations, making the implementation of ServiceNow IT Asset Management challenging.

What Are Recent G2 Reviews of ServiceNow IT Asset Management?

What Are G2 Users Discussing About ServiceNow IT Asset Management?

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,789

How Do G2 Users Rate NinjaOne?

  • Ease of Use: 9.1/10 (Category avg: 8.8/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.7/10 (Category avg: 8.3/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Flexera One

Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud.

Average Rating: 4.4/5.0

Total Reviews: 177

How Do G2 Users Rate Flexera One?

  • Ease of Use: 8.5/10 (Category avg: 8.8/10)
  • Quality of Support: 8.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind Flexera One?

  • Seller: Flexera
  • Year Founded: 2008
  • HQ Location: Itasca, IL
  • LinkedIn® Page: www.linkedin.com
    2,099 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analyst, Graduate Engineer Trainee
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 70% Large, 23% Medium

What Do G2 Reviewers Say About Flexera One?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Flexera One, highlighting its seamless integration and efficient software tracking capabilities.
  • Users value the real-time visibility Flexera One provides for software inventory and usage tracking.
  • Users appreciate the seamless integrations of Flexera One, enhancing visibility and analytics in software management.
  • Users value the superior product quality of Flexera One, appreciating its comprehensive insights and robust SaaS integrations.
  • Users value the strong visibility offered by Flexera One, enhancing decision-making and efficiency across their IT environment.
Cons
  • Users note that the complexity of integrations with Flexera One can hinder the overall implementation experience.
  • Users find the steep learning curve of Flexera One challenging, hindering effective usage and integration.
  • Users find the steep learning curve of Flexera One challenging, necessitating better tutorials for complex integrations.
  • Users find the complex setup challenging, suggesting more tutorials for easier implementation of integrations like SN.
  • Users note that the difficult setup requires better tutorials for complex integrations, hindering smooth implementation.

What Are Recent G2 Reviews of Flexera One?

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Deel IT

Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally.

Average Rating: 4.7/5.0

Total Reviews: 396

How Do G2 Users Rate Deel IT?

  • Ease of Use: 9.3/10 (Category avg: 8.8/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Asset Policy Management: 9.5/10 (Category avg: 8.3/10)

Who Is the Company Behind Deel IT?

  • Seller: Deel
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    9,733 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Interpreter, Contractor
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 44% Medium

What Do G2 Reviewers Say About Deel IT?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Deel IT, enjoying its straightforward navigation and automatic features.
  • Users value Deel IT's simplicity and intuitive interface, making it easy to navigate and manage tasks efficiently.
  • Users value the intuitive interface of Deel IT, making tasks simple and enhancing overall user experience.
  • Users praise the responsive customer support of Deel IT, noting their efficiency in resolving issues quickly.
  • Users love the intuitive and user-friendly interface of Deel IT, enhancing practicality and ease of use for everyone.
Cons
  • Users find Deel IT to be quite expensive, with high costs for withdrawals and currency conversions impacting overall earnings.
  • Users feel that Deel IT needs improvement due to its limited features and high transaction costs impacting user experience.
  • Users face insufficient information regarding fund access and regional updates, leading to confusion and frustration.
  • Users highlight the missing features in Deel IT, noting limitations in automation and customization that hinder workflows.
  • Users experience slow performance with the Deel IT app, struggling with long loading times and sluggish navigation.

What Are Recent G2 Reviews of Deel IT?

Atera IT Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,272

How Do G2 Users Rate Atera IT Management?

  • Ease of Use: 9.2/10 (Category avg: 8.8/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Atera IT Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Atera IT Management?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
  • Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
  • Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
  • Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
  • Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
  • Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
  • Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
  • Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
  • Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
  • Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.

What Are Recent G2 Reviews of Atera IT Management?

What Are G2 Users Discussing About Atera IT Management?

Tanium

Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security.

Average Rating: 4.5/5.0

Total Reviews: 95

How Do G2 Users Rate Tanium?

  • Ease of Use: 8.6/10 (Category avg: 8.8/10)
  • Quality of Support: 8.9/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.6/10 (Category avg: 8.3/10)

Who Is the Company Behind Tanium?

  • Seller: Tanium
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Emeryville, CA
  • LinkedIn® Page: www.linkedin.com
    2,318 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 44% Large, 35% Medium

What Do G2 Reviewers Say About Tanium?

AI-generated summary from verified user reviews

Pros
  • Users value the user-friendly interface of Tanium, enabling quick access to vital endpoint data and insights.
  • Users appreciate the user-friendly platform of Tanium, providing real-time visibility and actionable insights for effective management.
  • Users value the reliability of Tanium, enjoying its quick, consistent answers for effective endpoint management.
  • Users value Tanium's superior security capabilities, enabling quick compliance checks and effective endpoint management for operational excellence.
  • Users value the real-time visibility Tanium provides, enhancing endpoint management and improving operational excellence.
Cons
  • Users find the Tanium platform has a steep learning curve, often complicating initial use and slowing down workflows.
  • Users find Tanium's complexity challenging, especially those new to cybersecurity and preferring simpler solutions.
  • Users find that Tanium has limited features regarding updates and troubleshooting, affecting overall usability and effectiveness.
  • Users experience insufficient information and lack of clear onboarding resources, leading to a steep learning curve and inefficiencies.
  • Users feel the learning curve of Tanium is steep, complicating initial experiences and extending workflow times.

What Are Recent G2 Reviews of Tanium?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,340

How Do G2 Users Rate Freshservice?

  • Ease of Use: 9.2/10 (Category avg: 8.8/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Medium, 22% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and user-friendly UI of Freshservice, enhancing their overall experience significantly.
  • Users appreciate the intuitive user interface and robust integrations of Freshservice, enhancing collaboration and overall experience.
  • Users appreciate the automation features of Freshservice, enhancing efficiency and simplifying ticket management.
  • Users praise the excellent collaboration and seamless integrations with Microsoft Teams, enhancing ticket management efficiency.
  • Users value the efficient ticket management in Freshservice, enjoying seamless collaboration and easy navigation within the platform.
Cons
  • Users are disappointed by the lack of timely feature updates and the limited effectiveness of Freddy AI suggestions.
  • Users find the limited features of Freshservice insufficient for complex needs, leading to frustration and disappointment.
  • Users face a steep learning curve in adapting to Freshservice's features, requiring time and effort for effective configuration.
  • Users feel that the limited customization options hinder their ability to meet specific business needs effectively.
  • Users often face ticketing issues such as poor visibility and difficulties tracking updates, affecting their workflow.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

Ivanti ITSM

Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

Average Rating: 4.0/5.0

Total Reviews: 310

How Do G2 Users Rate Ivanti ITSM?

  • Ease of Use: 7.8/10 (Category avg: 8.8/10)
  • Quality of Support: 7.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Asset Policy Management: 7.8/10 (Category avg: 8.3/10)

Who Is the Company Behind Ivanti ITSM?

  • Seller: Ivanti
  • Company Website:
  • Year Founded: 1985
  • HQ Location: South Jordan, UT
  • LinkedIn® Page: www.linkedin.com
    3,026 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 53% Large, 33% Medium

What Do G2 Reviewers Say About Ivanti ITSM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the proactive customer support of Ivanti Neurons, enhancing their ITSM experience significantly.
  • Users value the customizability of Ivanti Neurons for ITSM, effectively tailoring features to meet their specific needs.
  • Users value the customization options of Ivanti Neurons for ITSM, enabling tailored setups to meet specific needs.
  • Users find Ivanti Neurons for ITSM to be easy to use, providing a solid solution despite interface concerns.
  • Users appreciate the easy integrations provided by Ivanti Neurons for ITSM, enhancing their overall service management experience.
Cons
  • Users face a clunky interface that complicates migration and makes feature requests feel ineffective.
  • Users face compatibility issues due to disjointed modules and a steep learning curve, complicating effective usage.
  • Users face a steep learning curve with Ivanti Neurons for ITSM, complicating the realization of its full potential.
  • Users face a steep learning curve with Ivanti Neurons for ITSM, needing time and support to fully utilize its features.
  • Users find the limited customization options time-consuming and often requiring costly support for implementation.

What Are Recent G2 Reviews of Ivanti ITSM?

What Are G2 Users Discussing About Ivanti ITSM?

Snow Atlas

Snow Atlas is a cloud-native Software Asset Management (SAM) and Software as a Service (SaaS) management solution designed to help organizations efficiently manage and optimize their software assets. It provides comprehensive insights into software usage, enabling businesses to uncover shadow IT, prepare for audits, and identify cost-saving opportunities within weeks. Key Features and Functionality: - Audit Defense: Ensures organizations are always prepared for software vendor audits, reducing the risk of unexpected costs and minimizing the time spent on audit-related activities. - Shadow IT Detection: Identifies unauthorized or unmanaged software usage within the organization, allowing for better control and security. - Cost Optimization: Analyzes software usage to pinpoint underutilized licenses and subscriptions, facilitating informed decisions to reduce unnecessary expenditures. - Comprehensive Insights: Offers detailed visibility into software assets across the organization, supporting strategic planning and compliance efforts. Primary Value and Problem Solved: Snow Atlas addresses the challenges organizations face in managing growing software budgets and ensuring compliance with licensing agreements. By providing deep insights into software usage and facilitating proactive audit readiness, it empowers businesses to optimize their software investments, mitigate risks associated with non-compliance, and achieve significant cost savings.

Average Rating: 4.6/5.0

Total Reviews: 36

How Do G2 Users Rate Snow Atlas?

  • Ease of Use: 9.1/10 (Category avg: 8.8/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.4/10 (Category avg: 8.3/10)

Who Is the Company Behind Snow Atlas?

  • Seller: Flexera
  • Year Founded: 2008
  • HQ Location: Itasca, IL
  • LinkedIn® Page: www.linkedin.com
    2,099 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analyst
  • Top Industries: Information Technology and Services
  • Company Size: 67% Large, 25% Medium

What Do G2 Reviewers Say About Snow Atlas?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clear visibility Snow Atlas provides into software and SaaS usage, enhancing decision-making and cost savings.
  • Users appreciate the unified view Snow Atlas provides, simplifying management and optimizing IT assets effectively.
  • Users appreciate the ease of use of Snow Atlas, benefiting from its intuitive interface and clear visibility into asset management.
  • Users value the centralized data management of Snow Atlas, which simplifies reporting and enhances strategic IT planning.
  • Users appreciate the easy integration with other products, enhancing the effectiveness of their IT management solutions.
Cons
  • Users express a need for more customization options in Snow Atlas, noting limitations in dashboard flexibility.
  • Users find Snow Atlas demands a complex setup and significant commitment, challenging for new users and organizations.
  • Users find the complex configuration of Snow Atlas overwhelming, requiring significant time and expertise for optimal use.
  • Users note the complexity of Snow Atlas demands significant time and expertise, making it overwhelming for newcomers.
  • Users find the difficult learning curve of Snow Atlas overwhelming, requiring considerable time and expertise to master.

What Are Recent G2 Reviews of Snow Atlas?

Ivanti Autonomous Endpoint Management

Ivanti Autonomous Endpoint Management is a software designed to automate and simplify the management of devices throughout their lifecycle. The software provides capabilities for endpoint discovery, configuration, security, monitoring, and remediation across various platforms, including Windows, macOS, Linux, and mobile devices. It enables organizations to reduce manual IT workloads by leveraging automation for patch management, software distribution, compliance enforcement, and device provisioning. The software also offers insights into device health and usage, helping businesses address vulnerabilities, ensure policy adherence, and maintain endpoint performance while supporting remote and hybrid work environments. Ivanti Autonomous Endpoint Management aims to improve operational efficiency by centralizing endpoint administration and minimizing risks associated with unmanaged or unpatched devices.

Average Rating: 4.3/5.0

Total Reviews: 410

How Do G2 Users Rate Ivanti Autonomous Endpoint Management?

  • Ease of Use: 8.3/10 (Category avg: 8.8/10)
  • Quality of Support: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Ivanti Autonomous Endpoint Management?

  • Seller: Ivanti
  • Company Website:
  • Year Founded: 1985
  • HQ Location: South Jordan, UT
  • LinkedIn® Page: www.linkedin.com
    3,026 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 45% Large, 34% Medium

What Do G2 Reviewers Say About Ivanti Autonomous Endpoint Management?

AI-generated summary from verified user reviews

Pros
  • Users value the strong automation features of Ivanti, which simplify patching and improve system management efficiency.
  • Users value the automation and intelligence features of Ivanti for enhancing efficiency and proactive issue management.
  • Users value the strong automation and self-healing features of Ivanti, enhancing efficiency and device management visibility.
  • Users value the access ease of Ivanti Autonomous Endpoint Management, simplifying integration across various operating systems effortlessly.
  • Users value the reliable Apple device management that prevents locked phones and enhances functionality through easy implementation.
Cons
  • Users experience communication delays, particularly in support responsiveness, impacting troubleshooting during critical updates.
  • Users experience feature issues with a cluttered UI, slow performance, and challenging setup and customization processes.
  • Users find the UI cluttered and non-intuitive, making navigation and access to tools frustrating and inefficient.
  • Users experience slow performance with Ivanti when managing large device counts, impacting efficiency during tasks.
  • Users find the complexity of Ivanti Autonomous Endpoint Management challenging due to a steep learning curve and cluttered UI.

What Are Recent G2 Reviews of Ivanti Autonomous Endpoint Management?

What Are G2 Users Discussing About Ivanti Autonomous Endpoint Management?

TeamDynamix ITAM

TeamDynamix ITAM, previously Sassafras, is a complete, platform-agnostic IT Asset Management solution that helps organizations identify unused software licenses, manage hardware across the full lifecycle, and stay audit-ready. Software asset management combines automated discovery with usage analytics for login counts, launch counts, total time, and peak concurrent usage to identify the 30%+ of software spend that's typically wasted. It combines purchase records, audit data, and usage stats to build a defensible Effective License Position (ELP) for every product, optimize renewals, and mitigate audit risk. Hardware lifecycle management tracks every IT asset from procurement to disposal across Windows, Mac, Linux, and ChromeOS including virtual and thin-client systems. Pre-built integrations with Jamf, Intune, SCCM, and CSV imports speed inventory consolidation. It includes lab equipment management, live location mapping, and CMDB integration with TeamDynamix ITSM. With it you gain value in days, not months.

Average Rating: 4.5/5.0

Total Reviews: 34

How Do G2 Users Rate TeamDynamix ITAM?

  • Ease of Use: 8.9/10 (Category avg: 8.8/10)
  • Quality of Support: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Asset Policy Management: 8.3/10 (Category avg: 8.3/10)

Who Is the Company Behind TeamDynamix ITAM?

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 62% Large, 29% Medium

What Are Recent G2 Reviews of TeamDynamix ITAM?

What Are G2 Users Discussing About TeamDynamix ITAM?

HCL BigFix

HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: A single-agent, unified platform for endpoint and infrastructure management Centralized visibility and control across 165M+ endpoints and 120+ operating system variants Automated patching, continuous compliance, and real-time vulnerability remediation with >99.5% first-pass patch success AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX)

Average Rating: 4.3/5.0

Total Reviews: 123

How Do G2 Users Rate HCL BigFix?

  • Ease of Use: 8.2/10 (Category avg: 8.8/10)
  • Quality of Support: 8.9/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Asset Policy Management: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind HCL BigFix?

  • Seller: HCL Technologies
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Noida, Uttar Pradesh
  • LinkedIn® Page: www.linkedin.com
    258,955 employees on LinkedIn®
  • Ownership: NSE - National Stock Exchange of India

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 35% Medium, 34% Small

What Do G2 Reviewers Say About HCL BigFix?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of HCL BigFix, enhancing security and reducing operational efforts effectively.
  • Users value the centralized management of HCL BigFix, enhancing operational efficiency and security across numerous endpoints.
  • Users appreciate the ease of use of HCL BigFix, benefiting from its centralized management and real-time visibility.
  • Users appreciate the real-time visibility and centralized management of HCL BigFix, enhancing security and reducing operational efforts.
  • Users appreciate the efficient patching process of HCL BigFix, enhancing management and security across numerous endpoints.
Cons
  • Users find the complex UI of HCL BigFix challenging, hindering intuitive navigation and causing a steep learning curve.
  • Users find the learning curve steep with HCL BigFix due to its complex UI and time-consuming custom content creation.
  • Users find the poor interface design of HCL BigFix complex and unintuitive, complicating their learning process.
  • Users find the poor reporting capabilities of HCL BigFix hampers access to clear business insights.
  • Users find the UI complex and unintuitive, leading to a steep learning curve and challenging user experience.

What Are Recent G2 Reviews of HCL BigFix?

What Are G2 Users Discussing About HCL BigFix?

TeamDynamix IT Service Management

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

Average Rating: 4.5/5.0

Total Reviews: 100

How Do G2 Users Rate TeamDynamix IT Service Management?

  • Ease of Use: 8.5/10 (Category avg: 8.8/10)
  • Quality of Support: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Asset Policy Management: 7.6/10 (Category avg: 8.3/10)

Who Is the Company Behind TeamDynamix IT Service Management?

Who Uses This Product?

  • Top Industries: Higher Education, Education Management
  • Company Size: 46% Medium, 45% Large

What Are Recent G2 Reviews of TeamDynamix IT Service Management?

What Are G2 Users Discussing About TeamDynamix IT Service Management?

PDQ

PDQ is an endpoint management platform designed for IT administrators and sysadmins to manage endpoints, deploy software, secure vulnerabilities, and automate IT. PDQ's cloud-native platform (formerly called PDQ Connect) is designed to get you up and running in minutes. When regulatory or compliance needs require it, PDQ can also be deployed on-premise with our Deploy & Inventory plan. Manage your organization's Windows and macOS machines from a central platform designed to make the grind of everyday IT workflows seamless and, dare we say, pretty damn quick. Core capabilities include patch management, vulnerability remediation, remote desktop access and monitoring, and software deployment. In short, the stuff you actually tell us to build. Just look at our Discord. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on real, not theoretical, business risk. Patch both Windows OS and over 1,000 Windows and macOS packages from a hand-built library sourced directly from publishers, virus-scanned, stripped of nonsense, and typically updated within hours of a new release. PDQ pre-built workflows and automations are running within minutes of onboarding, but most of our sysadmins combine custom multistep packages, advanced PowerShell scanners, dynamic device groups, vulnerability automations, and a community-shared script library to create an end-to-end system tailor-built for their situation, reducing what was once days into minutes. And for when all else fails, PDQ ships with a native device-level diagnostics and a remote desktop tool that fires up quickly to help you diagnose, fix, and move on, whether you’re dealing with an x64 Lenovo or an ARM Macbook Pro. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. And where compliance, regulatory, or org policy requires, PDQ’s core deployment and patching capabilities can also be deployed as an on-premise, agentless solution with our Deploy & Inventory plan. PDQ is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required.

Average Rating: 4.7/5.0

Total Reviews: 744

How Do G2 Users Rate PDQ?

  • Ease of Use: 9.2/10 (Category avg: 8.8/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Asset Policy Management: 7.7/10 (Category avg: 8.3/10)

Who Is the Company Behind PDQ?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 63% Medium, 15% Large

What Do G2 Reviewers Say About PDQ?

AI-generated summary from verified user reviews

Pros
  • Users find PDQ incredibly easy to use, streamlining software management and updates across multiple devices efficiently.
  • Users value the remote software deployment capabilities of PDQ Connect, enhancing efficiency and security management.
  • Users find PDQ's easy deployment feature invaluable for efficiently managing software updates across multiple machines.
  • Users find the easy setup of PDQ Connect straightforward, enabling quick deployment and efficient management of devices.
  • Users appreciate the efficient remote access capabilities of PDQ, enhancing support and saving time for remote teams.
Cons
  • Users note significant missing features in PDQ Connect, which affects the overall functionality and user experience.
  • Users highlight the need for significant improvements in agent stability and remote assistance performance with PDQ Connect.
  • Users note the limited features of PDQ Connect compared to PDQ Inventory and Deploy, impacting their experience.
  • Users often face remote access issues with PDQ, including slow performance and agent inactivity problems.
  • Users encounter deployment issues with PDQ, finding the process cumbersome and occasionally complicated for custom setups.

What Are Recent G2 Reviews of PDQ?

What Are G2 Users Discussing About PDQ?

Oomnitza

Oomnitza is the Trusted Intelligent Asset Data Layer for the modern enterprise, turning fragmented technology data into accurate, governed, and actionable intelligence. In most organizations, asset data is scattered across IT, security, finance, HR, procurement, endpoint, identity, SaaS, and cloud systems, and each one only knows part of the story. When those systems disagree, workflows slow down, audits become manual, costs leak, and automation and AI act on unreliable context. Oomnitza changes the model. It continuously aggregates, normalizes, reconciles, validates, enriches, and governs asset data across the full lifecycle, so every system can act on the most trusted version of the truth. Systems of Work like ServiceNow, Salesforce, Zendesk, and Atlassian are built to execute work. Oomnitza is the System of Trust that feeds them accurate, reconciled, lifecycle-aware intelligence they can safely act on. The result is a single, asset-centric source of truth that helps IT, security, compliance, finance, and operations teams Trust their data, Act with confidence, and Lead with defensible decisions. Why IT teams choose Oomnitza: -Trusted single source of truth: Manage hardware, software, SaaS, and cloud in one asset-centric platform, with 98%+ data accuracy. -No more spreadsheet cleanup: Asset data is continuously reconciled across your systems and kept trustworthy. -Automation that saves hours: Streamline onboarding, offboarding, access reviews, and audits with no tickets or manual handoffs. -Works with your tools: Connects to the systems you already use, including Jamf, Intune, Okta, Zendesk, and 1,500+ more. -Fast deployment: No agents to install. No rebuild required. See value in weeks, not months. Oomnitza helps IT, security, and finance work from the same trusted playbook to reduce risk, improve compliance, and turn technology data into a competitive advantage.

Average Rating: 4.6/5.0

Total Reviews: 140

How Do G2 Users Rate Oomnitza?

  • Ease of Use: 8.8/10 (Category avg: 8.8/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Asset Policy Management: 9.1/10 (Category avg: 8.3/10)

Who Is the Company Behind Oomnitza?

  • Seller: Oomnitza
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Large, 37% Medium

What Do G2 Reviewers Say About Oomnitza?

AI-generated summary from verified user reviews

Pros
  • Users value Oomnitza's high customizability, allowing tailored solutions and seamless integration with various tools and workflows.
  • Users value the automation capabilities of Oomnitza, enhancing data management and operational processes through seamless integration.
  • Users love the ease of customization in Oomnitza, allowing them to tailor the platform to their unique needs.
  • Users love the easy integrations with Jamf and Intune, enhancing automation and simplifying device management tasks.
  • Users value the flexibility and customization of Oomnitza, enhancing operational processes through deep integration and automation.
Cons
  • Users find the complexity of Oomnitza challenging, requiring technical skills and careful planning for effective use.
  • Users find the poor interface design challenging, particularly with complex navigation and setup for new admins.
  • Users find complex configuration challenging, requiring navigation across multiple screens for changes, which affects usability.
  • Users find the difficult learning curve of Oomnitza challenging, requiring technical expertise for effective use and setup.
  • Users find the difficult navigation in Oomnitza cumbersome, requiring them to jump between multiple screens for configurations.

What Are Recent G2 Reviews of Oomnitza?

What Are G2 Users Discussing About Oomnitza?

Tian Lin
TL
Researched and written by Tian Lin
Updated