--- title: ServiceNow IT Asset Management Reviews meta_title: 'ServiceNow IT Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 526 reviews by the users' company size, role or industry to find out how ServiceNow IT Asset Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 526 scale: '5' date_modified: '2026-09-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceNow IT Asset Management Reviews **Vendor:** ServiceNow **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 526 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ServiceNow IT Asset Management Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. ## ServiceNow IT Asset Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **cost-saving features** of ServiceNow IT Asset Management, enhancing budget accuracy and asset visibility. (45 reviews) - Users value the **ease of use** of ServiceNow IT Asset Management, simplifying asset management and improving productivity. (22 reviews) - Users value the **seamless integrations** of ServiceNow IT Asset Management, facilitating efficient software asset management. (19 reviews) - Users value the **effective tracking of IT assets** in ServiceNow IT Asset Management, enhancing overall management efficiency. (15 reviews) - Users value ServiceNow IT Asset Management for its **powerful features** that streamline asset management and reduce costs effectively. (11 reviews) - Automation (7 reviews) - Data Centralization (7 reviews) - Visibility (7 reviews) - Centralized Management (6 reviews) - Insights (5 reviews) **What users dislike:** - Users note a **significant learning curve** and complexity in setup for effective use of ServiceNow IT Asset Management. (15 reviews) - Users find the **cost prohibitive** for small businesses, making IT Asset Management inaccessible for many potential customers. (14 reviews) - Users struggle with the **complexity of setup and integrations** , finding it time-consuming and challenging without expert assistance. (7 reviews) - Users find the **difficult setup** of ServiceNow IT Asset Management to be complex and time-consuming, requiring significant learning. (7 reviews) - Users find the **insufficient information** on setups and inferences complicates their experience with ServiceNow IT Asset Management. (5 reviews) - Users face **integration issues** with ServiceNow IT Asset Management, complicating connections to third-party tools and systems. (5 reviews) - Complex Configuration (4 reviews) - Data Management Issues (4 reviews) - Missing Features (4 reviews) - Poor Documentation (4 reviews) ## ServiceNow IT Asset Management Reviews ### 1. End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Shubhangi G. | Sr. ServiceNow Developer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 30, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** I would like to answer this questions from below user persona perspective: Support Agent What I like best is how quickly I can access asset details within tickets. It saves time, improves troubleshooting, and helps me resolve issues faster with better context. Manager I like the visibility ITAM provides into assets and operations. It helps improve team efficiency, control costs, and make better decisions with clear reporting and insights. CIO / CTO What stands out is the end-to-end visibility and control over IT assets. It drives cost optimization, ensures compliance, and supports better strategic decision-making. **What do you dislike about ServiceNow IT Asset Management?** The effectiveness of ServiceNow IT Asset Management heavily depends on data quality, governance, and proper setup. If asset data is incomplete or inconsistent, it directly impacts reporting and decision-making, making troubleshooting harder. Many community discussions highlight that data accuracy, and CMDB alignment require continuous effort. Additionally, I would say the platform can feel complex to implement and configure, especially because ITAM is not just a tool but an ongoing process involving multiple teams like IT, finance, and procurement. Without strong governance and clear processes, organizations may struggle with slow adoption, integration challenges, and difficulty realizing full value. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** For most organizations, ServiceNow IT Asset Management addresses the core challenges of disconnected asset data, manual lifecycle processes, and limited real-time control over IT resources by creating a unified, system-driven asset ecosystem. From a technical standpoint, it leverages tight integration with CMDB, Discovery, and procurement systems so asset records are continuously reconciled and normalized. This helps eliminate duplicate or stale data and establishes a single source of truth for both hardware and software assets. From a UI/UX perspective, the platform embeds asset context directly into ITSM workflows, allowing agents and engineers to access configuration, ownership, and lifecycle details inline. This reduces context switching and improves resolution accuracy. On performance and operational efficiency, automation through Flow Designer and lifecycle policies reduces manual intervention across provisioning, transfers, and retirement, while also improving audit readiness and overall throughput. With built-in AI and intelligence, ITAM supports license optimization, usage analysis, and anomaly detection. This helps proactively identify underutilized assets and potential compliance risks. From a pricing and ROI perspective, it can directly impact costs by optimizing license consumption, reducing over-provisioning, and improving vendor audit outcomes. For support and onboarding, standardized workflows and accurate asset relationships contribute to faster incident resolution, smoother employee onboarding and offboarding, and better service delivery overall. ### 2. A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Ganesh G. | Architect, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management is simple and easy to use, with a clean interface that helps both users and IT teams manage assets smoothly from start to end. ITAM connects well with ITSM, CMDB, and discovery tools through integrations, so you always get a clear and accurate view of your assets in one place. The ServiceNow platform works reliably even for large ITAM implementation, and automation reduces manual effort while improving data quality which helps teams move faster. From a cost perspective, it supports better asset usage, tracks finances effectively, and avoids unnecessary purchases, which improves overall ROI. Getting started with ITAM is straightforward, with structured support and standard workflows that make adoption easier. On top of that, built-in AI and intelligent features provide useful insights, helping with smarter decisions, compliance, and proactive planning throughout the asset lifecycle which makes various persona users easy to use and understand various ITAM KPIs. **What do you dislike about ServiceNow IT Asset Management?** While implementing ITAM for large organizations, they struggle with stakeholder alignment, governance, and process ownership. ServiceNow IT Asset Management can feel a bit complex to use, especially for new users when they are not yet up to the speed. Performance and reporting may suffer if data is not clean or well-maintained in the system. The cost can also be high compared to simpler tools, especially when advanced features are needed to be implemented. Onboarding takes time because processes and governance need to be defined clearly. Also, AI and automation features don’t always show full value unless the platform is well-configured and mature. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps solve common problems like: 1) not knowing where assets are, 2) poor visibility into asset usage, and 3) inaccurate or incomplete asset data. It also addresses challenges around managing asset lifecycle, tracking costs, and staying compliant during audits which is very critical for any type of industry clients. By bringing everything into a single system like in ServiceNow, it reduces manual work and avoids duplicate or unused assets. This leads to better cost control, improved decision-making, improved ROI and stronger compliance. Overall, it helps organizations stay organized, reduce waste, and run IT operations more efficiently. ### 3. ServiceNow-Easy to use IT Asset Management & Compliance tool with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Siddi N. | Graduate Engineer Trainee, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 28, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management for tracking the software lifecycle and managing licenses, which helps me with compliance and audit readiness. I like how it shows entitlements versus actual used licenses, saving us from over-purchasing and flagging under-licensed software before it becomes an audit issue. The feature I like most is having a single place to see an asset's entire story, from purchase to its end of life, which saved me from piecing information together from multiple spreadsheets and emails. I particularly appreciate software discovery, normalization using the content library, and optimization all being managed in one ecosystem. Setting up ServiceNow IT Asset Management was very easy, like bread and butter, needing only the necessary prerequisites and plugins. I am also really interested in learning and exploring new features such as ServiceNow Now Assist Skills that could help automate ITAM tasks. Overall, I really like ServiceNow, not just for its ITAM module as I've started my career with it and continue to enjoy using it. **What do you dislike about ServiceNow IT Asset Management?** I initially found it overwhelming to learn this big platform, ServiceNow. Once I got used to the instance, everything seemed easy, but the initial learning curve was quite steep for new users. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for tracking software lifecycle, ensuring compliance, and managing licenses. It stops us from over-purchasing and flags under-licensed software, aiding audit readiness. It centralizes asset info, eliminating spreadsheets and emails. ### 4. Foundational Tool with Seamless CMDB Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Malaichamy R. | Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **Describe the project or task ServiceNow IT Asset Management helped with:** ServiceNow IT Asset Management provides a comprehensive overview of service tasks, ensuring efficient asset management and seamless integration with the CMDB for enhanced operational efficiency. **What do you like best about ServiceNow IT Asset Management?** I genuinely appreciate how ServiceNow IT Asset Management has made my daily work in DC-Ops much smoother, particularly the CMDB integration, which is a real standout feature. It allows me to trace an incident directly to the affected asset and immediately see all its dependencies, which is a lifesaver during high-pressure situations. I love how it ties in beautifully with the rest of the ITSM suite, making asset data flow naturally into incidents, changes, and problem records, instead of sitting isolated. It has made managing patching and coordination across multiple client environments feel much more organized. It's a solid piece of our incident management workflow and is genuinely foundational for our team's operations. I find the CMDB integration beneficial as it maps asset relationships and speeds up incident resolution, provided the data is maintained cleanly. I also appreciate its seamless integration with tools like Moogsoft and Zabbix for monitoring and auto incident creation. Since switching from BMC Remedy, the improvement in asset tracking and incident correlation is quite noticeable. Overall, I'd rate it a 10 because I haven't encountered a competitor that matches what ServiceNow ITAM offers, especially with its CMDB integration and how it ties into the broader ITSM ecosystem. **What do you dislike about ServiceNow IT Asset Management?** If I had to nitpick, the UI can feel a little dense on some list views, and keeping the CMDB data clean takes a bit of ongoing discipline across teams. But these are minor and easily managed once you get into a good rhythm with the tool. **Recommendations to others considering ServiceNow IT Asset Management:** To enhance user experience, consider simplifying the UI for list views and implementing automated data cleaning processes for the CMDB. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management enhances asset visibility and CMDB accuracy, streamlines traceability during incidents, and improves patching coordination. It also facilitates smoother cross-team handoffs and accurate SLA reporting by integrating asset data into incident, change, and problem records. ### 5. Robust, Scalable Asset Management with Seamless CMDB Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Karpagaeswari S. | Associate, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 08, 2026 **What do you like best about ServiceNow IT Asset Management?** I have been using ServiceNow IT Asset Management as part of my daily work for managing hardware assets and maintaining accurate inventory data across the organization. One of the biggest advantages of the platform is its seamless integration with CMDB, which helps maintain asset lifecycle visibility from procurement to retirement. The reporting and dashboard capabilities make it easier to track asset compliance, warranty status, and data quality. I also appreciate the flexibility of workflows and automation, which reduce manual effort and improve operational efficiency. Another strong point is the integration with Discovery and other ServiceNow modules, allowing organizations to maintain reliable asset and configuration data. This has helped our team improve CMDB health and make better decisions based on accurate information. Overall, ServiceNow IT Asset Management is a robust and scalable solution for organizations looking to centralize asset management and improve governance. While the initial setup and customization can require some planning, the long-term benefits in visibility and process automation make it a valuable platform. **What do you dislike about ServiceNow IT Asset Management?** Implementation can be tough, but once it's done it will be easy to work **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us solve challenges related to asset visibility, inventory accuracy, and lifecycle tracking. Before using it, managing hardware assets across different teams was largely manual and often led to duplicate or outdated records. With ServiceNow ITAM, we have a centralized repository for all IT assets, integrated with the CMDB, which improves data accuracy and provides end-to-end visibility from procurement to retirement. The platform also helps us monitor warranties, identify missing or stale asset information, and generate reports for audits and compliance. The biggest benefit has been reduced manual effort, better governance, and increased confidence in our asset data, enabling IT teams to make faster and more informed decisions. ### 6. Simple, Efficient SAM for License Compliance and Cost Control **Rating:** 5.0/5.0 stars **Reviewed by:** Medhavi V. | Senior Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 20, 2026 **What do you like best about ServiceNow IT Asset Management?** SAM helps us manage customer software purchases and track license compliance in a simple way. The Workspace is the main page where we can easily see the compliance status and perform daily activities such as creating models, managing entitlements, normalization, and taking action on unlicensed software also track our compliance status publisher wise under the license usage view. The Activities and Notifications feature is very helpful because it keeps track of pending tasks and reminds us about actions that need attention such as Schedule job and normalization suggestion and others. This helps us manage our work more efficiently and avoid missing important compliance issues. UI / UX The interface is simple and easy to use. All important information is available in one place, making daily tasks easier to manage. Integrations The tool works well with software inventory and asset data, which helps keep records updated and accurate, Also OOTB integrations available for SAAS application. Performance The system performs well and helps us quickly check compliance, manage entitlements, and review software data. Pricing / ROI SAM helps reduce licensing risks and avoid unnecessary software costs, which brings good value to the organization. Support / Onboarding The workflows, notifications, and task tracking features make it easy for users to learn and use the platform. AI / Intelligence The compliance insights and automated notifications help us identify issues early and take the required actions on time. **What do you dislike about ServiceNow IT Asset Management?** The reporting and dashboard views could be more flexible, with additional customization options tailored to different user requirements. Notifications are helpful, but having more filtering and prioritization options would make it easier to focus on critical tasks. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Before using SAM, we struggled to create software entitlements individually, which was time-consuming and required a lot of manual effort. We also had to manually identify products that needed normalization, making the process slower and more prone to errors. After implementing SAM, we can now bulk import multiple entitlements using Excel sheets, which is reduced the time spent on entitlement management. The Workspace also provides normalization suggestions through alerts and notifications, allowing us to quickly accept or reject recommendations and normalize products with minimal effort. ### 7. End-to-End Asset Visibility That Makes Support Tickets Faster to Resolve **Rating:** 4.5/5.0 stars **Reviewed by:** Zeeshan K. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 07, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like best about ServiceNow IT Asset Management is how much time it saves me when I'm troubleshooting a ticket. As L2 support, I'm constantly pulling up an asset to check warranty status, current owner, install location, or what other configuration items it's tied to and having that all linked to the CMDB means I'm not jumping between five different systems or chasing down spreadsheets to get an answer. When a hardware issue comes in, I can see the asset's full history and its relationships to other CIs right away, which speeds up root cause analysis and cuts down on back-and-forth with end users. The integration with Incident and Change Management is also a big help, since I can see if a device had recent changes or related tickets before I even start digging. It's made day-to-day support noticeably faster and more accurate. **What do you dislike about ServiceNow IT Asset Management?** Honestly, the biggest downside is data quality. If asset records aren't properly linked to the CMDB or kept up to date, it slows me down instead of helping. Initial setup also looked pretty heavy from what I saw, and building custom reports for specific issues (like tracking recurring hardware failures) isn't as flexible as I'd like, so I usually just export the data instead. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Before we had this in place, tracking hardware assets across teams was largely manual, which meant duplicate records, outdated ownership info, and a lot of time wasted just confirming basic details before I could even start troubleshooting a ticket. Now, having a centralized asset repository linked to the CMDB means I can pull up warranty status, current owner, location, and related CIs in seconds instead of chasing that information down. It's also made it easier to spot stale or missing asset data before it becomes a bigger issue during audits. The biggest benefit for me day-to-day is speed i.e. less time verifying basic asset details means more time actually resolving tickets, and I trust the data enough now to act on it directly instead of double-checking through other channels. ### 8. ServiceNow ITAM – Asset Lifecycle Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ali S. | Senior Servicenow Developer , Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** I really like the enhanced capabilities of ServiceNow IT Asset Management, especially the improved asset lifecycle management, automation, CMDB integration, and AI capabilities. AI integration can help with intelligent asset insights, automation of routine tasks, better data accuracy, predictive analysis, and faster decision-making. These capabilities reduce manual effort and improve overall IT asset visibility and management. **What do you dislike about ServiceNow IT Asset Management?** ServiceNow IT Asset Management could improve the reliability and monitoring of SIAM integrations. Sometimes configured flows get stuck or data from Active Directory (AD) is not synchronized correctly, requiring manual updates to the affected records. Better integration monitoring, error notifications, automatic retry mechanisms, and improved data reconciliation would help identify and resolve synchronization issues faster while reducing manual intervention. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Currently we are using this to manage our organisation asset like computer,Mac mobile phone, printer and accessories. We configured our custom flow and notification based upon expiration date on the asset ### 9. Peak Asset Management **Rating:** 4.0/5.0 stars **Reviewed by:** Karl W. | Manager Service Level and Catalogue **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like most about ServiceNow IT Asset Management is the ability to manage the complete lifecycle of technology assets in a single platform, from procurement through to deployment, maintenance, and retirement. It provides better visibility of asset ownership, location, status, and relationships with configuration items in the CMDB. The integration between Asset Management and the CMDB is particularly valuable, as it helps improve data accuracy, supports better governance, and provides a clearer understanding of the technology estate. This enables more informed decision-making, improves asset utilisation, reduces waste, and helps ensure technology investments are effectively managed throughout their lifecycle. **What do you dislike about ServiceNow IT Asset Management?** While ServiceNow IT Asset Management provides strong capabilities for managing the technology lifecycle, it can require significant effort to configure and maintain effectively. Achieving accurate asset data relies heavily on good processes, integrations, and ongoing data governance. Some areas, such as hardware lifecycle management, software asset management, and licence optimisation, can become complex as environments scale. The platform also requires a strong understanding of asset and CMDB relationships to ensure data is structured correctly and delivers meaningful value. Additionally, licensing and module dependencies can make planning future growth and expanding capabilities more challenging. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management is helping us solve the challenges of managing a large and complex technology estate by providing a centralised view of our assets throughout their lifecycle. It improves visibility of asset ownership, location, status, warranty information, and relationships with configuration items, enabling better control and governance. The benefits include improved asset accuracy, better utilisation of technology investments, reduced duplication and waste, and more informed lifecycle decisions. By integrating asset data with the CMDB, we can better understand the impact of technology assets on services, improve operational efficiency, and support stronger planning around procurement, refresh cycles, and retirement activities. ### 10. Good once you’re disciplined **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph t. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 29, 2026 **What do you like best about ServiceNow IT Asset Management?** Asset records living next to the CMDB and the incident and request data is the whole point. When a device turns up in a ticket we can see who it is assigned to, where it sits, how old it is and whether it is still supported. Lifecycle states from procurement through to disposal are tracked in one place, so refresh planning and end-of-life reporting stop being a spreadsheet exercise. Software asset management gives us licence position and reclaim opportunities we could not see before. For endpoint compliance work it is useful having one source we can point at when someone asks how many unsupported devices we are carrying. **What do you dislike about ServiceNow IT Asset Management?** The data quality problem is yours, not the product’s, and it will expose every gap you have. Discovery and normalisation need constant attention or your reporting drifts, and reconciling what discovery finds against what procurement recorded is ongoing work. Software asset management in particular takes real effort to configure before it produces anything trustworthy. Licensing for the SAM modules is a separate cost on top, which is a hard conversation when you are already paying for the platform. Reporting out of the box rarely matches what leadership actually asks for, so expect to build. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We manage a large and mixed endpoint fleet across multiple campuses, and for a long time nobody could give a straight answer to basic questions. How many devices do we have. How many are out of support. Who has what. The numbers depended on which spreadsheet you asked. ITAM gave us one register tied to the CMDB and to the ticketing data, so the asset in a report is the same asset in a work order. The benefit shows up in three places. Refresh planning is based on actual age and warranty data instead of guesses. Compliance and cyber reporting on unsupported devices has a defensible source. And software licence position is visible enough that we can reclaim entitlements rather than buying more by default. It also cuts the reconciliation work that used to eat time at every reporting cycle. ### 11. All-in-One ITSM Ecosystem with Great Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Stella P. | Data Associate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 21, 2026 **What do you like best about ServiceNow IT Asset Management?** The biggest advantage is having incident management, service requests, asset information, workflows, and reporting available within a single ecosystem. It has reduced manual coordination between teams and given us much better visibility into the lifecycle of requests. While the platform has a learning curve, once configured properly it becomes a reliable part of day-to-day operations. **What do you dislike about ServiceNow IT Asset Management?** UI is complicated and there is a steep learning curve. I often had to rely on saved filters because it wasn't immediately obvious where certain administrative settings were located. After a few weeks the navigation became familiar, but the initial onboarding took longer than I expected.Customization is difficult.We customized several workflows to match our internal approval process, and while the flexibility was impressive, even small configuration changes usually required testing to make sure they didn't affect existing automations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Before adopting ServiceNow IT Asset Management, our asset records were maintained across multiple spreadsheets and disconnected systems, making it difficult to know exactly what hardware and software was assigned to each employee. This often slowed down onboarding, offboarding, audits, and support investigations because teams had to verify information manually. After implementing IT Asset Management, we now have a centralized view of assets throughout their lifecycle—from procurement to retirement. Asset ownership and inventory are much easier to track, and support teams can quickly identify the devices associated with a user or incident. We've also improved software license visibility, which has reduced unnecessary purchases and made compliance reviews less time-consuming. Overall, routine asset-related tasks that previously took 20–30 minutes can often be completed in just a few minutes, allowing the team to spend more time on higher-value work. ### 12. Clean UI, Powerful Asset Tracking, and Easy Integrations in ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about ServiceNow IT Asset Management?** In terms of UI, it is simple and clean. Everything is managed within ServiceNow itself: you can define relationships between assets, track assets assigned to a particular user, monitor asset expiration, and capture the costs related to each asset. You can also set up reminders when an asset is about to expire. ServiceNow offers a wide variety of integrations between different applications through the Integration Hub, which is an out-of-the-box solution and is very user-friendly to set up. Since everything is managed in the cloud, performance is good and changes are reflected in real time. I’m not sure about the pricing and ROI. Support and onboarding are smooth; the ServiceNow team helps and ensures the proper prerequisites are in place. I’m also not sure about the AI/intelligence capabilities. **What do you dislike about ServiceNow IT Asset Management?** It is a web of relationships between the assets and their defined relationship which sometimes gets very complex for someone to understand. Also I consider this benificial for a larger organisation than a small one. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Everything is available on one platform, and the relationships are clearly defined in the database, which helps reduce clutter and keeps things more organized. ### 13. Easy-to-Use UI, Powerful Automation and Integrations in ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** sunny j. | Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about ServiceNow IT Asset Management?** I mostly worked with ServiceNow as our main asset management tool. The UI is very easy to use, and the integrations with other apps are really good and practical. We improved our performance by using automation in ServiceNow, and the support team was always very helpful whenever we ran into issues with the platform or with automation. The AI features in ServiceNow are also meaningful; we used some of the AI models to build automation around our workflows. I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good I think based on our usage and all important tracks we maintain within service-now it's good **What do you dislike about ServiceNow IT Asset Management?** I haven’t faced any major issues with the platform, but sometimes I feel annoyed when working on the automated workflows because of how restricted it can be, even for simple tasks. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It mainly helps us track assets and supports automated generation for the asset teams whenever we run into an issue. We also use the platform to track vulnerabilities for our other services. ### 14. Unified IT Workflow and End-to-End Asset Visibility with ServiceNow ITAM **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about ServiceNow IT Asset Management?** The standout feature of ServiceNow IT Asset Management is how smoothly it fits into a unified IT workflow. Because it integrates directly with Incident, Change, and Problem Management, it gives end-to-end visibility into assets from procurement through disposal. That visibility helps replace scattered spreadsheets and cuts down on manual tracking, making it much easier to keep asset information accurate and manageable in one central place. **What do you dislike about ServiceNow IT Asset Management?** ServiceNow ITAM has some major drawbacks, including a high total cost of ownership, a steep learning curve, and a complex initial setup. The platform also relies heavily on the broader ServiceNow ecosystem, which often means you need significant consulting support or ongoing administrative effort to implement it effectively. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management addresses fragmented asset visibility, software licensing compliance risks, and inefficient lifecycle workflows. By centralizing hardware, software, and cloud data on a single platform, it streamlines automated license reconciliation, helps harvest unused SaaS subscriptions, and tracks tech refresh cycles. Overall, it can reduce IT costs while also mitigating the risk of financial penalties. ### 15. Transformative Asset Management with Some Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjay M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the centralized asset management, easy tracking, and the automation features of ServiceNow IT Asset Management. It integrates seamlessly with other ServiceNow modules, which saves time and improves accuracy. The integration with tools like Active Directory, Microsoft Intune, SCCM, and ServiceNow ITSM helps automate asset discovery, user mapping, and incident management. Overall, it simplifies IT asset management and offers a feature-rich solution with strong automation and integration capabilities. **What do you dislike about ServiceNow IT Asset Management?** I find the interface can feel complex for new users, and I notice that some configurations require technical expertise. Reporting and customization can also take time, especially for organizations with complex asset management needs. I also think it has a learning curve for new users. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track and manage IT assets, streamlining manual tracking, and overcoming issues like outdated records. It improves visibility, simplifies audits, and efficiently manages hardware and software from one platform. ### 16. Centralized Asset Management with a Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management to track and manage IT assets throughout their lifecycle. I like the centralized asset management dashboard, which provides clear visibility into hardware and software assets. The automation, reporting, and lifecycle tracking capabilities save me time, improve accuracy and make asset management more efficient. The centralized asset repository is also very helpful, allowing me to maintain accurate records of hardware and software assets in one place. Automated workflows and reporting features make it easier to monitor assets, identify outdated equipment, and maintain compliance, planning for replacements or upgrades. ServiceNow also helps solve issues related to asset tracking, inventory accuracy, software license compliance, and asset lifecycle management, providing much better visibility into assets and reducing the time and effort required for manual tracking and reporting. **What do you dislike about ServiceNow IT Asset Management?** While this is a powerful platform, the areas I have a little difficulty dealing with are the learning curve, complexity of setup, and ease of customization. As a new user, I was a little overwhelmed at first in creating custom reports or workflows, but with experience it gets easy. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to solve asset tracking, inventory accuracy, and compliance issues. It centralizes asset data, reduces manual work, and provides better visibility, saving time and effort and improving accuracy with automation and reporting. ### 17. Single-Platform IT Asset Lifecycle Management with Strong Visibility and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 15, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like most about ServiceNow IT Asset Management is that it provides a single platform to manage the entire lifecycle of IT assets—from procurement and deployment to maintenance and retirement. It helps organizations maintain accurate asset visibility, optimize software and hardware usage, improve compliance, and reduce unnecessary costs. **What do you dislike about ServiceNow IT Asset Management?** I wouldn’t say I dislike IT Asset Management, but one challenge is that maintaining accurate asset data requires disciplined processes. If Discovery, procurement, and manual updates aren’t properly managed, the asset inventory can quickly become outdated. However, with the right integrations and governance, this can be effectively addressed. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** From my perspective as a ServiceNow Developer, ITAM benefits me by providing reliable asset information that can be integrated with ITSM processes such as Incident, Change, and Request Management. This enables me to build better automations, workflows, and reports while reducing manual effort and improving overall operational efficiency. ### 18. Seamless CMDB-ITAM Integration with Powerful Asset Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav M. | Support Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 16, 2026 **What do you like best about ServiceNow IT Asset Management?** The most impressive technical aspect of ServiceNow ITAM is the seamless integration between the CMDB and the Hardware/Software Asset Management modules. The "single pane of glass" isn't just marketing—having a shared data schema across ITSM and ITAM means that when an incident is logged against a CI, we have immediate visibility into its warranty status, depreciation, and contractual entitlements. The Content Library is also a massive time-saver; it automatically normalizes discovered software data, which significantly reduces the manual effort required for license reconciliation. **What do you dislike about ServiceNow IT Asset Management?** The platform's power comes with a high degree of complexity. The implementation phase requires a very mature understanding of your own internal processes; if your data is "garbage" going in, the automation will only speed up the mess. Additionally, the User Interface (UI) for advanced configuration can feel dated compared to the newer "Next Experience" workspaces, and the cost of the Pro/Enterprise tiers can be a barrier for mid-sized operations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** We primarily used ServiceNow ITAM to solve the issue of License Leakage and Audit Exposure. By utilizing the Software Asset Management (SAM) professional module, we were able to identify "shelfware" (unused licenses) and reclaim them, resulting in a 15% reduction in our annual SaaS spend. Furthermore, it has streamlined our hardware lifecycle—from procurement requests in the Service Portal to the automated triggers for asset disposal and data destruction certificates. ### 19. Simple and effective Asset tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Mukul K. | Senior Analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 15, 2026 **What do you like best about ServiceNow IT Asset Management?** Service now IT Asset Management keeps everything organized in one place. It becomes very easy to track assets, manage their lifecycle. And avoid confusion. The integration with othe modules is also helpful as it reduces manual work and improves overall efficiency. Interface is also very user friendly, it helps in saving time daily. **What do you dislike about ServiceNow IT Asset Management?** One thing I was concerned initially and disliked is ITAM can feel but complex for new users. It takes some basic understanding for customising and setting up process. Also some process feel bit slow or requires multiple steps, which can be improved. Licensing cost is high which concerns smaller teams. Overall it's excellent. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ITAM helps solve the problem of unnoticed, scattered, and untracked assets. Before using ITAM, it was difficult to know where assets were, what their current status was, and who was using them. With ITAM, everything is managed in one place, which is really helpful for control and visibility. One of the main things I like is that it supports better planning, reduces unnecessary purchases, and helps us to stay compliant. It also reduces manual effort, saves time, and makes asset management more reliable and organized overall. ### 20. Effortless Asset Tracking with Automated Discovery and Real-Time Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Donna H. | Senior Manager, Financial Planning Analysis, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 04, 2026 **What do you like best about ServiceNow IT Asset Management?** What impresses me most is its automated discovery and lifecycle tracking. The platform continuously updates asset records, while maintaining stable performance and providing all the needed support right on time. I also like having instant visibility right at my fingertips, turning a historically stressful tracking process into something completely effortless. **What do you dislike about ServiceNow IT Asset Management?** ‎Every asset tracking and discovery feature operates with absolute precision, making it genuinely impossible to find any meaningful flaws or shortcomings in the entire experience. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The lack of visibility and control over IT assets spread across multiple teams and systems was our major concern. Also, we often had to deal with inaccurate inventory data, missed license renewals, and unnecessary software purchases due to poor tracking. ServiceNow IT Asset Management has solved all this by centralizing asset data into a single, reliable system. ### 21. Powerful Integrations, Needs UI Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** vignesh m. | admin, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about ServiceNow IT Asset Management?** I really like ServiceNow IT Asset Management for its UI and the ease of integration with many downstream applications. We use many integrations that carry critical financial data, and when an error occurs, it triggers a notification in ServiceNow and assigns it to a particular group, which helps us resolve issues timely. The initial setup was good too, as it allows us to track who is assigned with assets, along with the license end date. **What do you dislike about ServiceNow IT Asset Management?** The recent UI change is very hard for us to read, and a few sections within the ticket are not user-friendly for a common person. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for access provisioning, ticket tracking, and error notifications. It simplifies user onboarding, moves, and deactivations, and ensures integration errors are resolved timely, thanks to its ease of integration and UI. ### 22. Revolutionizing IT Asset Management with Seamless Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Drishti H. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like about ServiceNow IT Asset Management is its ability to provide a single real time view of hardware, software and cloud assets throughout their entire lifecycle. It helps organisations improve asset visibility, automate manual workflows, optimize costs all from one integrated platform. **What do you dislike about ServiceNow IT Asset Management?** While it is a powerful platform one challenge is that its full value depends heavily on the quality of underlying asset and CMDB data. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps me gain end to end visibility into technology assets, reduce manual tracking efforts and improve operational efficiency. By automating asset lifecycle processes and optimizing software licences it helps lower costs and provide data driven insights for better business and IT decision making. ### 23. Eliminating Procurement Guesswork: Achieving Complete Visibility and Audit Readiness **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | Strategic Business Advisor , Banking, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 29, 2026 **What do you like best about ServiceNow IT Asset Management?** ServiceNow ITAM is the premier enterprise solution for transforming fragmented asset data into a unified, strategic engine. It effectively bridges the gap between raw inventory and business intelligence, allowing organizations to move from reactive firefighting to a proactive, governed operating model. This is not just a tool; it is a strategic journey toward organizational maturity. Many of my clients lack an established governance structure or a formal operating model to oversee their assets, and ServiceNow provides the necessary framework to transition from a manual state to a governed, proactive environment. Building the Foundation: SAM and HAM Milestones For clients who have already invested in ITSM and ITOM, the move to ITAM offers a massive tactical advantage. Because the CMDB is already in place as a single source of truth, they have the inventory foundation required for an immediate 360 degree view of their environment. This allows for precise mapping of complex licensing, specifically for heavyweights like SAP, Microsoft, and Oracle, against what is actually installed. During the First Days, the focus is on reducing known SaaS spend by utilizing accurate asset data to manage renewals and remove unused subscriptions. Having the CMDB details in place like the exact quantity of hardware and the software installed inside a server, as well as the number of endpoints and the installed software inside them, is the critical first milestone. As you establish this single source of truth, you gain complete visibility of the IT environment. In the First Weeks, the journey progresses to detecting unknown software spend and optimizing cloud resources. This involves uncovering costs, auto-categorizing redundant software, and consolidating apps to sunset what is unnecessary. Software Asset Management (SAM) Specifics The platform delivers excellence through the SAM Professional suite. By using the Content Library for automated normalization and the License Workbench, the system provides clear direction that helps you make actionable decisions to either procure, dispose, or reuse licenses. Through the Now Assist chatbot, the system provides out of the box AI driven agents that automate software requests, reclamation rules, and compliance summarization, removing the manual busy work from asset managers. This is supported by the high speed RaptorDB architecture which ensures that even massive global estates are processed with high performance, while native APIs seamlessly bridge the gap between procurement and discovery. Hardware Asset Management (HAM) Specifics On the hardware side, the dedicated Asset Workspaces provide a centralized, intuitive UI/UX that makes managing the entire lifecycle far more accessible. A major advantage is the seamless integration with procurement tools like Oracle, ensuring a fluid end to end process. ServiceNow provides out of the box integration with license providers and your local environment, creating full visibility and unifying what you have and what you have purchased in the shortest period of time. This extends to procurement requests originating from project teams through Strategic Portfolio Management (SPM), allowing a unified view of what is available in stock versus what needs to be purchased. This visibility is critical for managing IT onboarding, IT offboarding, and asset ownership. Having real time data on End of Life (EOL) and End of Support (EOS) allows leadership to plan hardware refreshes and software migrations before they become security risks. Furthermore, by enabling auditability, compliance, and reusability, the platform drives significant ROI and provides a clear path for onboarding assets into a sustainable lifecycle. For highly regulated industries, the integration with Integrated Risk Management (IRM) is a massive advantage, linking asset compliance directly to the organization's risk posture. In Summary ServiceNow ITAM provides a comprehensive ecosystem that turns technical data into a strategic asset. By leveraging the existing CMDB, it empowers organizations to achieve full transparency and fiscal control over their digital estate, regardless of their initial maturity level. It is an Ongoing journey of ensuring the estate is kept complete, compliant, and correct. ServiceNow best practices provide a detailed approach on how to get the quickest time to value, which can be found via Now Create. **What do you dislike about ServiceNow IT Asset Management?** While the platform is incredibly powerful, the initial setup and configuration can be complex, particularly for organizations with low data maturity. Achieving a clean, high fidelity CMDB, which is the prerequisite for ITAM success, requires a significant investment in time and data cleansing. One of the biggest hurdles is the "guesswork" often faced by both implementers and end users when navigating the vast capabilities of the tool. To truly address this gap, there is a clear need for experienced ITAM experts to fully guide the journey. Without high level architectural guidance to define what should come first, organizations can struggle to prioritize the right modules to achieve the quickest time to value. Maintaining the CMDB is highly challenging in ensuring completeness, compliance, and correctness. Hardware and Software Asset Management (HAM and SAM) Challenges HAM and SAM are a great "coat" to ensure the check and balance regularly, but they require a team of skilled professionals to fully maintain data coming from diverse technologies. On the HAM side, managing the physical lifecycle across Virtual Machines (VMs), on premise hardware, and mobile devices requires constant vigilance to ensure the discovery data matches the financial record. On the SAM side, the complexity increases significantly. Since ITAM manages multiple integrations with diverse software providers, it requires a significant team based effort to verify the correctness of how licenses are read. Navigating various complex license models from Microsoft enterprise agreements to Open Source and specialized SAP or Oracle metrics is not a "set and forget" task. It requires constant collaboration between technical teams and asset managers to ensure the system is interpreting entitlement data accurately against the actual consumed licenses. Barriers to Entry and UX The licensing model of the platform itself can also be a barrier for smaller organizations, as the cost of advanced modules can add up quickly. From a UI/UX perspective, while the modern workspaces are a huge improvement, some legacy administrative views still feel disconnected, leading to a steeper learning curve for those who need to go "under the hood" of the configuration. In Summary The platform's greatest strength, its depth and customizability, is also its greatest challenge. It requires a clear operating model, a collaborative team effort, and dedicated expertise to remove the ambiguity of the implementation roadmap. It is not just a "plug and play" solution; it is a long term strategic commitment that necessitates expert led guidance to ensure the system is built correctly from day one. It is a good solution, but it requires thorough planning. While it is a journey, the significant returns on investment are absolutely realized if the foundation is laid correctly. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow ITAM solves the fundamental problem of "visibility vs. reality." Many organizations struggle with a lack of a clear governance structure and an operating model, which leads to massive waste in software spend and security risks due to unmanaged hardware. ITAM solves this by creating a disciplined, automated environment for asset oversight and building a strategic journey toward maturity. Before implementation, my clients often operate in a manual, reactive state with zero visibility into their actual estate. By leveraging the CMDB as the single source of truth, especially for those already using ITSM and ITOM, we eliminate the guesswork. This allows for a 360 degree view where we can map complex licensing, specifically for SAP, Microsoft, and Oracle, against real world installations. Hardware and Software Asset Management (HAM and SAM) Solutions On the SAM side, the platform provides the critical "check and balance" by reconciling installed quantities against purchased entitlements. By having the CMDB details in place, such as the exact quantity of hardware and the software installed inside a server, as well as the number of endpoints and their resident software—we move from "audit panic" to being constantly audit ready. This data provides clear direction that helps you make actionable decisions to either procure, dispose, or reuse licenses in the shortest period of time. On the HAM side, a major benefit is the integration with procurement tools like Oracle and project management through SPM. This allows us to see exactly what is available in stock versus what truly needs to be purchased. Instead of reflexive buying, we maximize existing resources first. This is a game changer for IT onboarding and offboarding, as it ensures asset ownership is tracked from day one. By identifying End of Life (EOL) and End of Support (EOS) assets early, we prevent emergency spending and security breaches. Strategic Risk and Compliance For highly regulated industries, the integration with IRM means asset compliance is no longer a siloed technical task, but a core part of the organization’s risk posture. The product effectively solves the problem of technical and fiscal "blindness" by providing the framework for a robust operating model. This ensures the digital estate is kept complete, compliant, and correct, leading to the quickest time to value for the business. ### 24. Centralized Asset Management Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** UTKARSH G. | Senior Solution Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about ServiceNow IT Asset Management?** I really appreciate the centralized asset management that ServiceNow IT Asset Management offers. It provides easy tracking and seamless integration with other ServiceNow modules, making day-to-day asset management much more efficient. The platform gives us a single source of truth for all IT assets, improving visibility and reducing manual tracking. Additionally, it makes software license and warranty management much easier, providing better visibility and control over our assets. **What do you dislike about ServiceNow IT Asset Management?** The setup can be complex, and some configurations require experienced administrators. A simpler UI would improve the overall experience. Configuring advanced features and integrations required some planning and platform knowledge. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to centralize asset inventory, making lifecycle tracking easier. It solved the problem of scattered asset data, enhancing visibility and control, reducing manual tracking, and simplifying software license and warranty management. ### 25. Comprehensive Asset Management but Complex Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammed S. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 11, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the centralized asset visibility that ServiceNow IT Asset Management provides, which serves as a single source of truth for all hardware and software assets, eliminating the need for multiple tools and manual tracking. The integration with incident and change management is especially useful as it allows me to quickly access asset details during troubleshooting and helps in understanding dependencies when implementing changes. The automated lifecycle tracking significantly improves efficiency and reduces manual work, adding value to our daily IT operations. **What do you dislike about ServiceNow IT Asset Management?** The initial setup and configuration can be complex and time-consuming. Additionally, the UI can feel slightly overwhelming at times due to the number of features and options available. Enhancement in UI simplicity and more out-of-the-box templates for asset workflows could make adoption easier. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage IT assets, track hardware and software, and ensure license compliance, which improves efficiency and accuracy. Centralized asset visibility and integration with incident and change management reduce manual effort and streamline operations. ### 26. Centralized Asset View, Yet Steep Configuration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **Describe the project or task ServiceNow IT Asset Management helped with:** ServiceNow IT Asset Management provides a comprehensive solution for tracking and managing IT assets throughout their lifecycle. It helps organizations prevent unnecessary purchases, streamline audits, and gain insights into asset utilization and status. **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management for tracking physical devices, which helps in managing laptops, servers, and other hardware from purchase to disposal. I really appreciate its centralized view of IT assets as it helps me understand where an asset currently is and who is using it. This feature helps me connect a particular asset with other IT-related processes. Having asset information in one place gives me better visibility and makes tracking much easier. I can see who is using which asset, its current status, and other relevant details without having to look through multiple sources. **What do you dislike about ServiceNow IT Asset Management?** I think depending on the organization, configuration takes a significant amount of time. A simple and consistent user experience would be appreciated. Also, there are a lot of other platforms that are not only user-friendly but their configuration and UI is also way better than ServiceNow IT Asset Management, like Darwinbox. **Recommendations to others considering ServiceNow IT Asset Management:** To improve the user experience, ServiceNow IT Asset Management could streamline its configuration process and enhance its user interface to be more intuitive and user-friendly. Additionally, providing more comprehensive training resources could help users get up to speed more quickly. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track physical devices, preventing duplicate buying and simplifying audits. It offers a centralized view of IT assets, making tracking easier and providing better visibility into asset usage and status. ### 27. Solid Asset Management Tool That Saves Time and Effort **Rating:** 5.0/5.0 stars **Reviewed by:** Hardit S. | Senior Software Engineer 2, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 23, 2026 **What do you like best about ServiceNow IT Asset Management?** Before using IT Asset management , our hardware and software inventories lived in different places, and we often relied on outdated spreadsheets. With ServiceNow, everything is in one place and updates automatically. I especially appreciate how easy it is to track the full lifecycle of an asset from procurement all the way to retirement without having to chase people for information. Another thing I genuinely like is the way it ties into other ServiceNow modules. When an incident comes in, I can quickly see which device is involved, who owns it, and its warranty details. It saves a lot of back‑and‑forth and reduces the guesswork that usually slows support teams down. Overall, it just helps us stay organized. Instead of wasting time searching for asset details, we can actually focus on fixing issues or planning ahead. That’s the part that stands out the most for me. **What do you dislike about ServiceNow IT Asset Management?** The platform is powerful, but that also means the setup and configuration can take a lot of time, especially if you’re not deeply familiar with the ServiceNow ecosystem. Sometimes even small changes require digging through multiple menus or relying on admins who understand the backend better. Also, the UI, still feels a bit heavy at times. Simple tasks can involve more clicks than you’d hope for, and performance can slow down if there’s a lot of data on the instance. Overall, it does the job well, but the learning curve and occasional complexity can be frustrating. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management has mainly helped us get control over our asset inventory, which used to be one of the biggest pain points for our team. Earlier, we never had a reliable, single source of truth for hardware and software assets. Things were scattered across spreadsheets, emails, and different tools. That made audits stressful and day‑to‑day issue resolution slower than it needed to be. With ServiceNow ITAM, we finally have a clear view of what assets we own, where they are, who’s using them, and what state they’re in. Another big benefit is around compliance. Keeping track of software licenses used to be a manual and error‑prone process. Now the system flags over‑utilized or under‑utilized licenses automatically. Overall, the biggest benefits for me have been better visibility, reduced manual work, fewer surprises during audits, and smarter decision‑making when it comes to hardware and software spending. ### 28. Great tool for complete lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad J. | Solutions Architect - Principal Engineering, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 03, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** I've been really impressed with the latest features of ServiceNow IT Asset Management. The automation and lifecycle management have seen significant improvements, which is a big plus. You get one place to see all your hardware and software assets, simplifying asset tracking, management, and optimization from start to finish. The new reporting tools and dashboards give organizations a clearer picture of how assets are being used, whether they're compliant, and what they cost. Moreover, it connects seamlessly with discovery and cloud management tools, offering more precise asset inventories while cutting down on manual tasks. This ultimately boosts operational efficiency across the board. **What do you dislike about ServiceNow IT Asset Management?** ServiceNow IT Asset Management offers a thorough and easy-to-use solution. Still, opportunities exist to make it even better. For instance, improving the ability for users to customize reports could offer more flexibility in creating specific dashboards and reports with minimal effort. Moreover, if some of the complex setup and integration steps were simpler, new users might find it easier to learn the system. Also, advancements in automation, predictive analytics, and AI-driven recommendations could significantly enhance asset utilization and decision-making for organizations. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Easy to manage IT assets inventory, easy to track each and every asset, we take levarage on costing in terms of old and new assets. This is time saving and ultimately everything is available on your finger tips. ### 29. Fast, Accurate Reporting That Makes Audit Season Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Eric W. | Vice President of Business Analytics, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2026 **What do you like best about ServiceNow IT Asset Management?** Instead of stressing for weeks, I can now pull a clean, accurate report in just a couple of minutes and get through audit season smoothly. The AI also helps surface important asset information much faster, so I spend less time searching and more time actually acting on what I find. **What do you dislike about ServiceNow IT Asset Management?** The platform handles my inventory needs smoothly and has genuinely made tracking my tech assets a breeze without frustrating roadblocks. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I used to spend hours wrestling with outdated spreadsheets, but the moment I switched to this platform, all that chaotic guesswork disappeared. The onboarding process was straightforward, so we were able to get comfortable quickly, and the transition ended up feeling much less disruptive than I expected. ### 30. Highly Customizable, Expensive for Smaller Enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Amrit Kumar P. | Lead Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 09, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow IT Asset Management makes it very easy to track assets and raise tickets when issues occur. The configuration for managing assets is highly customizable according to our needs, and it simplifies the maintenance of every asset. It's also tailored well for different client approaches to asset management, allowing us to design it according to specific client requirements. **What do you dislike about ServiceNow IT Asset Management?** It costs on a higher side which becomes difficult for certain clients to procure licenses. Due to its cost, it is suited for a large enterprise rather than a small or mid size enterprise. Also, it needs additional licenses to use certain features which comes with an extra cost. It was a bit difficult to configure it from scratch. It needs an expert as it is a bit complex to setup. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to manage client assets easily, tracking asset issues and tickets. It's highly customizable for different client needs and simplifies maintenance tasks. ### 31. End-to-End Asset Visibility and Smarter Decisions with ServiceNow IT Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like most about ServiceNow IT Asset Management is its end-to-end visibility across the entire asset lifecycle. It brings hardware, software, licenses, contracts, and costs together on one platform. Its integration with CMDB and other ServiceNow workflows makes asset tracking more accurate and efficient. Automation also reduces manual effort, unnecessary purchases, and compliance risks. Overall, it helps organizations turn asset data into better operational and financial decisions. **What do you dislike about ServiceNow IT Asset Management?** The initial setup and configuration can be complex, especially for organizations with large or inconsistent asset data. It can also become costly and require skilled resources to fully utilize its advanced ITAM capabilities. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow ITAM solves problems like fragmented asset tracking, manual processes, and poor visibility into asset lifecycle and costs. It gives me a centralized view of assets, ownership, contracts, licenses, and utilization. This improves efficiency, reduces unnecessary spending, and helps with compliance and better decision-making. ### 32. Streamlined Asset Management with Better Cost Control **Rating:** 4.5/5.0 stars **Reviewed by:** Tarandeep Singh N. | Key Account Specialist, Human Resources, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 27, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** It provides end-to-end visibility into assets throughout their entire lifecycle, from procurement to retirement. It also streamlines compliance and cost optimization by automating tracking, audits, and license management. Overall, it helps businesses reduce waste and make better, more informed decisions about their assets. **What do you dislike about ServiceNow IT Asset Management?** One drawback of ServiceNow IT Asset Management is its complexity, especially during the initial setup and customization. Getting everything configured exactly the way you want can take a significant amount of time and often requires a high level of expertise to do it properly. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps address the challenge of tracking and managing assets across their entire lifecycle, while reducing manual effort and minimizing errors. It also supports license compliance and helps avoid penalties by providing clear, accurate visibility into software usage. Additionally, the platform enables cost optimization by making it easier to identify underutilized or redundant assets. For me, this results in improved efficiency, stronger control over asset data, and more informed decision-making. ### 33. ServiceNow - Superb user friendly tool for Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Aritra D. | Senior Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 24, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** The UI of the tool has become more user friendly with a lot of easy automation steps for creating ticket by end users from different business verticals without much challenge **What do you dislike about ServiceNow IT Asset Management?** It requires a LOT of manual setup, configuration, and coding to get it tailored to the company's environment and needs **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** Handling tickets from other vendors(cross vendor team) and SLA tracking on a real time basis ### 34. Transforming Employee and Asset Management Through Automation and Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Ram p. | Senior Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like best about ServiceNow IT Asset Management is its ability to provide centralized visibility and control over the entire asset lifecycle, from procurement to retirement. The platform helps streamline asset tracking, automate workflows, and improve compliance, which significantly reduces manual effort and operational inefficiencies. I also appreciate the strong integration capabilities with CMDB, procurement, discovery, and ITSM processes, allowing teams to make more informed decisions based on accurate asset data. The reporting and lifecycle insights help optimize hardware and software usage while reducing unnecessary costs. Overall, it enables better governance, operational efficiency, and a more scalable approach to managing enterprise assets. **What do you dislike about ServiceNow IT Asset Management?** One challenge with ServiceNow IT Asset Management is that the implementation and ongoing maintenance can become complex, especially in large enterprise environments with multiple integrations and data sources. Maintaining clean and accurate asset data requires strong governance and continuous process discipline, otherwise reporting and lifecycle tracking can become unreliable. Some licensing and software asset management capabilities also require significant customization and expertise to fully optimize. In addition, certain workflows and user interfaces can feel overly complicated for occasional users or smaller operational teams. While the platform is very powerful and flexible, maximizing its value often requires substantial time, resources, and platform knowledge. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps solve challenges related to asset visibility, lifecycle tracking, compliance, and inefficient manual processes. Before implementing the platform, asset information was often spread across spreadsheets and disconnected systems, making it difficult to track ownership, inventory, refresh cycles, and software usage accurately. By centralizing asset data and automating workflows, the platform has improved operational efficiency, reduced asset loss, and enabled better decision-making through more reliable reporting and insights. It also helps optimize costs by improving utilization, reducing unnecessary purchases, and supporting compliance with software licensing and audit requirements. Overall, it has created a more scalable and controlled approach to managing enterprise technology assets across the organization. ### 35. Flexible and Efficient with Some Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Vikram M. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ease of maintenance and the elasticity of the products that connect into IT Asset Management. I also appreciate the enablement of CSDM journeys. Asset records having business meaning across the offerings make the system much more cohesive. **What do you dislike about ServiceNow IT Asset Management?** I find managing a large landscape of assets with ServiceNow IT Asset Management can become technically cumbersome. Handling multiple asset types, service mappings, and CSDM journeys requires niche skills. Also, configuring spokes for bespoke software during the initial setup wasn't easy. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management solves accuracy issues with non-discoverable assets. I like the ease of maintenance, elasticity of products, and that asset records have business meaning across offerings, which enables CSDM journeys. ### 36. Comprehensive Asset Tracking with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Brian L. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like having a source of truth for asset tracking with ServiceNow IT Asset Management. It's great being able to kick off workflows around the retirement of devices and during problems. Having a central place for our asset data in a raw and unfiltered manner gives us better information to make decisions from. Using this information for device retirement, replacement, and kicking off break-fix requests allows us to fast-track our request processes. The initial setup of the tables was easy, which is also a plus. **What do you dislike about ServiceNow IT Asset Management?** It takes quite a bit of time to transform and manage data from outside sources. The end result is great, but the journey to get there can be painful. Initial setup of the tables was easy, data transformation was hard but isn't really an issue with the solution more the need to have clean data. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management serves as our true source of record throughout the asset lifecycle, providing history and tracking for end-of-life, enabling informed decision-making, and fast-tracking request processes with a central, unfiltered data repository. ### 37. Efficient Asset Management with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Michael A. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like the ability to integrate ServiceNow IT Asset Management with other components of ServiceNow, specifically the IRM module. This integration is valuable because it allows me to create entities in IRM off of CMDB records, which is invaluable. Additionally, I find the ability to create 'entity types' in IRM based on attribute information in the CMDB makes scoping of risks and controls so much easier and time-efficient. **What do you dislike about ServiceNow IT Asset Management?** There isn't out of the box automation to update IRM entities (which are linked to CMDB assets) as those asset details change in CMDB. For IRM entities created from CMDB assets, those IRM entities (name, description, etc) should be automatically updated as the CMDB changes. Currently, a manual sync is required, which is not practical at scale. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management centralizes asset inventory and integrates with other components, like the IRM module, making risk and control scoping easier and more time-efficient. ### 38. Good visibility of my estate **Rating:** 4.0/5.0 stars **Reviewed by:** Geoff H. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow IT Asset Management?** As an executive sponsor, I look for capabilities that deliver clarity, control, and measurable financial impact—and ServiceNow Asset Management delivers on all three. It gives us a single, authoritative view of our asset landscape, enabling us to track, manage, and optimize assets across their full lifecycle. What I value most is the visibility it provides into both hardware and software. With accurate, real-time data, we’re able to make stronger investment decisions, reduce waste, and stay compliant with licensing and regulatory requirements. That translates directly into cost savings and risk reduction—two priorities that matter at the executive level. ServiceNow Asset Management also reinforces operational discipline by standardizing processes across departments. It reduces inefficiencies created by fragmented systems and manual tracking, while supporting tighter alignment between IT, finance, and procurement. Just as important, it helps us operate more proactively. Rather than reacting to asset issues, we can anticipate needs, optimize utilization, and plan more strategically for future growth. Overall, ServiceNow Asset Management isn’t simply about tracking assets—it’s about maximizing their value, reducing risk, and giving the organization the insight it needs to operate more intelligently. **What do you dislike about ServiceNow IT Asset Management?** I can’t really think of anything specific to add, but I don’t get involved in the details. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** It is giveinv me good clear visibility of what we are managing which helps stop revenue leakage. ### 39. Flexible Integrations and Strong Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rocky B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like ServiceNow IT Asset Management because of the platform support and flexibility it offers. I appreciate the ability to use and create integrations with other platforms to deliver information. This is particularly helpful as we use a third-party warehouser for our hardware asset management, and ServiceNow allows me to create a solution to ingest data directly instead of relying on manual requests in the customer portal. The integrations with different platforms like Intune, SCCM, M365, Adobe, and CrowdStrike make the system versatile and valuable to our operations. **What do you dislike about ServiceNow IT Asset Management?** The issues I face are more about process and governance than technological platform shortcomings. I need information from internal teams for software asset management. It's very difficult to get them to introduce new processes and workflows to get that info over to me. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management handles hardware lifecycles, provides asset locations for security, and facilitates software license clarity. It supports and integrates with other platforms, allowing direct data ingestion to eliminate manual requests, enhancing efficiency. ### 40. Streamlined Asset Management, Minor Complexity Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Mirna M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** I personally use the reporting and Subscriptions module, powered with the connections to Adobe products and Microsoft. The subscriptions module allows me to report on a daily basis what department within my organization has licenses and who should not have licenses, linked with the user table inactive. We are saving money by not paying for inactive user licenses. The initial setup of ServiceNow IT Asset Management was great. **What do you dislike about ServiceNow IT Asset Management?** The complexity of software models is time-consuming, and we don't have enough people feeding data into the system. Not enough people are willing to work in the system. There needs to be more awareness about the product before purchasing, as not many people know about it, making it hard to hire knowledgeable staff. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps us solve issues of not knowing who assets are assigned to. The subscriptions module tracks licenses daily, distinguishing which department holds them and identifying inactive users, saving us money by avoiding payments for unused licenses. ### 41. Strong asset lifecycle control with enterprise-grade governance **Rating:** 5.0/5.0 stars **Reviewed by:** Roy B. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow IT Asset Management?** ServiceNow IT Asset Management provides end-to-end visibility and control across the entire asset lifecycle, from procurement through retirement. The biggest strength is how tightly it integrates with CMDB, ITSM, and procurement workflows, allowing organizations to manage assets in context rather than in isolation. It helps enforce standardization, improves compliance, and reduces waste by tracking ownership, usage, and lifecycle status in one platform. I also value the automation capabilities around asset onboarding, transfers, and disposals, which reduce manual effort and improve data accuracy. From an architectural standpoint, it aligns well with enterprise governance models and scales effectively across large environments. **What do you dislike about ServiceNow IT Asset Management?** The biggest challenge is that the value of ITAM is highly dependent on data quality and process maturity. Without strong governance and consistent lifecycle management, the data can become unreliable. Implementation can also be complex, especially when integrating with multiple discovery sources, procurement systems, and legacy asset repositories. Licensing and feature segmentation can sometimes make it difficult to fully leverage all capabilities without additional cost. Reporting can also require customization to meet specific business needs, particularly for financial tracking or compliance scenarios. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management addresses the challenge of fragmented and unreliable asset data spread across multiple systems. Without a centralized approach, it becomes hard to track ownership, lifecycle status, and compliance, which can lead to wasted spend, increased audit risk, and day-to-day operational inefficiencies. By consolidating asset data into a single platform and aligning it with CMDB and ITSM workflows, it delivers clearer, more accurate visibility into what assets exist, where they are located, and how they are being used. This supports better procurement decisions, helps reduce over-purchasing, and strengthens our overall compliance posture. For us, the biggest benefit is having a trusted system of record that supports lifecycle governance and ties directly into operational processes such as incident, change, and request management. As a result, it improves cost control, keeps us better prepared for audits, and boosts overall operational efficiency. ### 42. End to end service management **Rating:** 4.0/5.0 stars **Reviewed by:** arturo g. | IT Service Management (ITSM) Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow IT Asset Management?** What I like best about ServiceNow IT Asset Management is how it provides end‑to‑end visibility across the entire asset lifecycle, helping organizations maintain accurate data, improve governance, and make more informed operational and financial decisions. It brings assets, configuration data, and processes together in a single platform, which simplifies compliance, reduces risk, and supports better service delivery. **What do you dislike about ServiceNow IT Asset Management?** What I like least about ServiceNow IT Asset Management is that it can require a significant amount of upfront effort to configure and maintain accurate data. The value of ITAM is highly dependent on strong governance, clean source data, and consistent processes; without those in place, it’s easy for asset information to become outdated or incomplete. Additionally, the complexity of the module can feel heavy for teams that are early in their asset maturity or lack dedicated ownership. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps solve issues around poor asset visibility, inconsistent data, and weak lifecycle control. This benefits us by improving data accuracy, supporting compliance, and enabling better operational and financial decision‑making across IT. ### 43. Streamlined Asset Management with Room for AI Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin L. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management centralizes license and asset management, providing visibility into utilization and recovery opportunities. The transition from legacy workflows and solutions to out-of-the-box playbooks is a big advantage. The initial setup was straightforward, and I'm currently integrating it with InTune, M365, and Adobe for better subscription management. **What do you dislike about ServiceNow IT Asset Management?** I would like to see more intelligence to help identify potential catalog items or workflows that would be candidates for migration to Asset Management workflows/playbooks. It would be useful to have an AI Agent that could review catalog items related to asset provisioning and recovery, identifying if they are built against Asset Management workflows/playbooks or if a legacy/custom workflow needs optimization. This could help in reducing the technical debt of customization. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management centralizes license and asset management, providing visibility into utilization and recovery opportunities. It helps us move from legacy workflows to out-of-box playbooks. ### 44. Reliable and Scalable IT Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kedarnath S. | Assistant Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 26, 2026 **What do you like best about ServiceNow IT Asset Management?** Service now it asset management its good integration tool. It easily connect with cmdb. Also it has the feature to track the asset in very accurate. One of the main advantage is. Automation task to discovery normalisation and for life cycle status. **What do you dislike about ServiceNow IT Asset Management?** ServiceNow IT asset management is a very large tool, and it has lots of features and a wide range of configuration options. If you are deploying it initially, it can take a bit longer to understand what exactly needs to be matched and configured. Another thing is the licensing. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** The main advantage of ServiceNow is that it gives me centralized access to all assets in the organization, which ultimately gives us better control over our assets. It also helps me resolve compliance issues. Overall, it provides full control and transparency. ### 45. Streamlined Asset Management with Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Divya prakash M. | Software Development Engineer 1, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 04, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management to keep track of all the IT assets. It's useful for maintaining a clear view of the hardware and software. I find it simplifies asset tracking and improves visibility, which helps in making better decisions about cost and performance. The end-to-end lifecycle management stands out for me; it helps me track an asset from the moment it is requested until its retirement on a single platform. Also, all the data regarding the asset's pricing and history is accessible in one place, which is incredibly convenient. It connects every stage of the asset's journey in a seamless way, from request to procurement, delivery, assignment, maintenance, and eventual retirement, saving a lot of time and resources. I also use this with tools like incident change and request management, which helps us track and fast-track tickets based on priority. **What do you dislike about ServiceNow IT Asset Management?** One thing that could be improved would be the initial setup and configuration as in the initial days I found it a little complex to use. It did require a significant amount of time to get used to it, especially with the navigation and the features. The most challenging part for me was to align things with the existing data sources and processes. It is very flexible, but then it makes you take a lot of decisions upfront. One specific case would be data modeling and CMDB alignment, making sure assets configuration and relationships were structured took time. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track IT assets, simplifying asset tracking and improving visibility. It solves tracking and version issues, provides a single source of truth for licensing compliance, and connects every stage of an asset's lifecycle seamlessly on one platform. ### 46. Easy to Pitch ITAM on Calls, but Configuration Can Be Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Arit L. | Senior Executive - Technical Solutions (Pre-Sales), Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow IT Asset Management?** Understanding about the system and while doing customer calls it is easy t pitch certain functionalities around ITAM **What do you dislike about ServiceNow IT Asset Management?** ServiceNow ITAM can be complex to configure and customize, often requiring specialized expertise and increasing implementation costs. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management helps address fragmented asset data, manual tracking, poor lifecycle visibility, licence compliance risks, and unnecessary technology spending. As a consultant in an IT services company, it enables me to help clients establish a centralized source of truth for their hardware and software assets, automate asset lifecycle processes, improve compliance, and identify cost-optimization opportunities. This makes implementations more structured, improves reporting and decision-making, and allows me to deliver measurable operational and financial value to clients. ### 47. Flexible, Automated Asset Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Dwayne P. | Microsoft Certified Tech Advisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about ServiceNow IT Asset Management?** I utilize ServiceNow IT Asset Management for managing Commercial Application Licenses, and I appreciate its flexibility. I love that I can adjust the platform to meet the specific needs of my company and automate it accordingly. The ability to tweak existing Tables and Workflows to fit our License structure and present them through UI widgets for easy management and assignment is invaluable. The initial setup is pretty easy, especially with the Foundational license pack. **What do you dislike about ServiceNow IT Asset Management?** It would have to be the fact that you can have issues recognizing what ServiceNow license you need to meet the needs you need for your company between IT Asset Management Professional and Foundational **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management for efficient license management, handling requests, and maintaining a current list of company offerings. I appreciate the platform's flexibility in adapting workflows and tables to meet our specific needs effortlessly. ### 48. Efficient and Centralized IT Asset Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jyoti G. | DevOps Technical Lead | AWS Cloud Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about ServiceNow IT Asset Management?** I like how ServiceNow ITAM provides centralized visibility into hardware and software assets. It simplifies asset tracking, lifecycle management, inventory monitoring, and helps teams make better technology decisions. **What do you dislike about ServiceNow IT Asset Management?** The initial configuration can be complex, and some advanced features require technical knowledge. Reporting and customization could be more intuitive, especially when managing large numbers of IT assets. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow ITAM helps track assets throughout their lifecycle, reduces manual inventory work, improves asset visibility, and supports better utilization, compliance, cost control, and technology planning across the organization. ### 49. Versatile Asset Management with Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Kota N. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow IT Asset Management?** I like that ServiceNow IT Asset Management allows me to use custom fields easily. The IDE feature is particularly useful for development, as it eliminates the need to create a separate development environment. Plus, I can use it on SaaS, which is very convenient. Additionally, ServiceNow makes it easy to create documents. **What do you dislike about ServiceNow IT Asset Management?** I think it is difficult because our users do not have knowledge. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** ServiceNow IT Asset Management unifies our company's asset management across different operations, ensuring centralized governance and creating useful platforms for each company with several UIs. This makes managing assets more efficient and simplifies development by utilizing SaaS, eliminating the need for separate development environments. ### 50. Comprehensive Asset Tracking, Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Evan W. | Athletics IT Student Gameday Support, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 25, 2026 **What do you like best about ServiceNow IT Asset Management?** I use ServiceNow IT Asset Management to keep track of the company's devices and software. It helps me see what we have, who might be using it, and where it is. I appreciate that everything is in one place, making it easier to manage licenses. The best part for me is having everything centralized so I don't have to go between multiple spreadsheets, and I like that I can see the entire lifecycle of an asset. Being able to make reports in minutes instead of weeks is nice. **What do you dislike about ServiceNow IT Asset Management?** The learning curve I feel like is steep; it seems complex at first until you really learn it. I think the navigation is the biggest thing; there's a lot of nested menus, and it could be a lot better. **What problems is ServiceNow IT Asset Management solving and how is that benefiting you?** I use ServiceNow IT Asset Management to track company devices and software, avoiding unnecessary license purchases. It consolidates everything in one place, showing the asset lifecycle and simplifying reports. ## ServiceNow IT Asset Management Discussions - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote - [View ServiceNow IT Asset Management pricing details and edition comparison](https://www.g2.com/products/servicenow-it-asset-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-17+14%3A00%3A34+-0500&secure%5Bsession_id%5D=9bb2fbd8-f6c7-436b-a8c7-bcf307afa782&secure%5Btoken%5D=2e70b73004444861ab8d2f7e325c7fe8f38d98296ecbf1ea0860d61ba6169e2e&format=llm_user) ## ServiceNow IT Asset Management Features **Operations** - Scheduling - Automation - Multi-Cloud Management - Usage Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Cost Optimization** - Spend Forecasting and Optimization - Recommendations - Spend Tracking **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Administration** - Reporting - Dashboards and Visualizations - Compliance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Cost Management** - Autonomous Task Execution - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top ServiceNow IT Asset Management Alternatives - [Flexera One](https://www.g2.com/products/flexera-one/reviews) - 4.4/5.0 (175 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,989 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,310 reviews)