Best Experience Management Software - Page 3
Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by survey software and enterprise feedback management software by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.
Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.
Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.
Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.
To qualify for inclusion in the Experience Management category, a product must:
Best Experience Management Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Consisting of the Totango Customer Success, Unison Customer Intelligenc
- Customer Success Manager
- CSM
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 23% Small-Business
7,529 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se
- Automotive
- Consumer Goods
- 54% Enterprise
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Theysaid is a AI customer Feedback platform that engages your audience. AI is used in both the survey creator and survey taker experience: 1. For survey creators, start with entering your company U
- Computer Software
- 54% Small-Business
- 38% Mid-Market
17 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Staffino is a customer and employee experience management platform with a strong global presence, proudly catering to clients in over 30 countries and spanning a diverse range of industries. Our cutti
- Telecommunications
- Pharmaceuticals
- 59% Mid-Market
- 28% Enterprise
212 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying
- Food & Beverages
- Computer Software
- 43% Enterprise
- 38% Mid-Market
- Overview
- User Satisfaction
- Seller Details
GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch
- 60% Small-Business
- 20% Enterprise
236 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roa
- Computer Software
- 94% Small-Business
- 6% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Decode – an Integrated Consumer Research Platform with Insights AI Platform to run research 6x Faster & more Agile: It offers an Integrated platform to run a wide range of research like Quant,
- 44% Mid-Market
- 40% Enterprise
584 Twitter followers
- Overview
- User Satisfaction
- Seller Details
OPINATOR® – The New Experience Management: Emotional, Personalized, and Monetizable. OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Ma
- Banking
- 54% Enterprise
- 31% Mid-Market
5 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace
- 100% Small-Business
1,169 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suit
- Information Technology and Services
- Consumer Services
- 43% Mid-Market
- 33% Small-Business
140 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every empl
- Financial Services
- Telecommunications
- 62% Enterprise
- 24% Mid-Market
1,281 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft impro
- Insurance
- 52% Enterprise
- 26% Mid-Market
179 Twitter followers
- Overview
- User Satisfaction
- Seller Details
inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost
- 60% Enterprise
- 30% Mid-Market
286 Twitter followers
