--- title: Eyerys Reviews meta_title: 'Eyerys Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Eyerys works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 23 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eyerys Reviews **Vendor:** Smoke CI **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 23 ## About Eyerys SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments. ## Eyerys Reviews ### 1. Eyerys is easy to use, reliable and affordable with great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Yolande S. | Principle lead Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Eyerys?** The control to add your surveys within an hour when urgent research is required. The immediate feedback you can see from customers as they respond to surveys and the flexibility of the survey methods, channels and actions are great. I also love the escalation ability, which helps us as an organisation to follow up with customers and close the loop. Resulting in customer loyalty and tenure. **What do you dislike about Eyerys?** It can get slow when working with large sets of data. Reporting within Eyerys is not great. Reporting can be improved to show more insights into areas or sections of customers that are improving or declining. Tracking scores over time would be beneficial since it is measuring trackers. **What problems is Eyerys solving and how is that benefiting you?** Eyerys is our one-stop shop for customer and employee surveys. It is the voice of our customers, identifies issues, escalates to the correct departments for resolution and provides raw data that we transform into dashboards used throughout the business. ### 2. Great platform and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Tania R. | CUSTOMER EXPERIENCE OFFICER, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Eyerys?** Simplicity to navigate. Very easy to set-up reports and dashboards and quick access to survey summaries makes it easy to pull fast insights and snapshot reports to share with teams and stakeholders Easy to pull raw data for deep dives and draw further insights from survey results. **What do you dislike about Eyerys?** The dashboard widgets reset if anything is changed - challenging to create a layout that stays - widgets move around on the page, and with three live surveys and one monthly running, I access and use the dashboard a lot. However, my widgets keep moving around on the page Not having the ability to use custom dates on the dashboard makes them very rigid **What problems is Eyerys solving and how is that benefiting you?** Keeping track of my surveys in real-time, ability to report and track survey results easily; 24/7 access to my completed survey data We're still grounding several elements internally; however, for our business, we now have meaningful data to make decisions from and gather insights that will improve our business. ### 3. Eyerys is designed in such a way that you want to use it for Stats and Analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Eyerys?** It is extremely user-friendly, there is always support when you require it, and i have had the pleasure of using the system for many different tasks. **What do you dislike about Eyerys?** I cannot say that i dislike anything about the system due to the fact that i am constantly learning new ways to use it for different reporting purposes **What problems is Eyerys solving and how is that benefiting you?** Helping us improve our Net Promotor Score and assist our clients better through responses received through the Eyerys System almost daily. ### 4. Eyerys is ideal for CX insights **Rating:** 4.5/5.0 stars **Reviewed by:** Mirna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Eyerys?** Flexible design and having all your data in one place. A complete modern solution, that is flexible and data oriented. Innovative business solution for small and large companies. **What do you dislike about Eyerys?** At this stage there isn't something specific. **What problems is Eyerys solving and how is that benefiting you?** It allows me to see why customers are dissatisfied and in which areas we can improve to have more satisfied customers. ### 5. Eyerys is very user friendly and updates instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Jared F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Eyerys?** I found that fact that reports being readily available is a huge plus. **What do you dislike about Eyerys?** Although numerous dashboard functionalitys are available there is room for improvement by adding additional dashboard widgets **What problems is Eyerys solving and how is that benefiting you?** Gives me great insight to my customers experience and satisfaction levels and assists greatly with coaching and upskilling call centre agents ### 6. Insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Lettitia F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Eyerys?** Easy to use and understand with various reports at the click of a button **What do you dislike about Eyerys?** None that comes to mind immediately..... **What problems is Eyerys solving and how is that benefiting you?** Provide us with valuable information from our tenants about our service, service from our agents, resolution of enquiries, and areas we need to focus on for improvement. ### 7. Eyerys is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Terence K. | Reporting Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Eyerys?** Easy to use with real-time updates. The fact that I can do certain changes myself is good **What do you dislike about Eyerys?** Would like my view to be specific to my profile. Don't want to view every survey that is on Eyerys. Surveys not in use to be grayed out or archived. There are a lot of blank fields in the raw data that can be taken out **What problems is Eyerys solving and how is that benefiting you?** Easy access to survey raw data as the business requests data regularly ### 8. Effective, tailor-made service for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sunet v. | Customer Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Eyerys?** From a CX point of view, Eyerys is helping us as a company to target vital areas. **What do you dislike about Eyerys?** I can't think of any dislikes right now; overall just a positive experience. **What problems is Eyerys solving and how is that benefiting you?** Eyerys can get to the customer in a personalised way, which we cannot always do from a business side. Valuable information is gained from Eyerys and it helps to target services in a way that will benefit the customer and the business. ### 9. Enabling and Rewarding **Rating:** 5.0/5.0 stars **Reviewed by:** Natanya L. | Executive - Life Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Eyerys?** Easy access anytime. Creating your own widgets. Easy to navigate. Multiple team members can access the same information and customize reports for their areas of responsibility. **What do you dislike about Eyerys?** There is nothing to dislike. The tool is easy to use and allows you to create your own dashboards. **What problems is Eyerys solving and how is that benefiting you?** Updated information that is used to improve customer experience and productivity. ### 10. Eyerys - Smoke is fantastic and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff B. | Director of Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Eyerys?** The ease of use to set up and deploy surveys. The reporting modules are easy to read and have useful depth. The Eyerys-Smoke Team is extremely easy to do business with. **What do you dislike about Eyerys?** There are no true dislikes as anything asked for in terms of enhancements or needs are quickly worked and deployed. **What problems is Eyerys solving and how is that benefiting you?** Eyerys allows us to use one system for all survey types across multiple lines of business. The benefit is it's all in one system and reporting can be combined or separated etc... ### 11. Porfessional service **Rating:** 4.5/5.0 stars **Reviewed by:** Halima B. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Eyerys?** The flexibility to meet client requirements **What do you dislike about Eyerys?** NA - there is nothing that I dislike The system works well. **What problems is Eyerys solving and how is that benefiting you?** Understanding what challenges our clients experience and how this can be improved on ### 12. Eyerys - Smoke VOC platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chanel M. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Eyerys?** Eyerys usability and user experience is a 10/10 , it is an absolute powerful system to use for VOC Customer Insights. **What do you dislike about Eyerys?** Having to manually set widgets, preset widgets would be really helpful. **What problems is Eyerys solving and how is that benefiting you?** Eyerys has helped us make our Customers' voices heard and has also enable us to turn our detractors into promoters by using the escalation case management tool. ### 13. Excellent team sitting behind this product **Rating:** 5.0/5.0 stars **Reviewed by:** nolan c. | Specialist:Insights, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Eyerys?** Easy to use application, fast turnaround times and most importantly their level of engagement and ongoing support **What do you dislike about Eyerys?** in recent years none, Smoke proactively seeks client engagement to ensure that they deliver the product we seek **What problems is Eyerys solving and how is that benefiting you?** As we strive to improve on customer service in every aspect, Eyerys serve as a VOC enablement tool ### 14. Eyerys sytem review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Eyerys?** The system is complicated at first to setup, but once done the information is very helpful. **What do you dislike about Eyerys?** At first, the system is a bit complicated to setup and understand. **What problems is Eyerys solving and how is that benefiting you?** We receive survey resulst sent to clients with provides great insight into client satisfaction. ### 15. Eyerys is easy to use and a valuable tool to gain insights on our Client feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan D. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Eyerys?** easy to use and valuable data and information received from clients to help make informed decisions **What do you dislike about Eyerys?** Managing business rules requires some skill and knowledge **What problems is Eyerys solving and how is that benefiting you?** client insights into challenges in our business so we can resolve these ### 16. Delivered exactly what we needed **Rating:** 4.5/5.0 stars **Reviewed by:** Matt W. | Head of Customer Insight, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Eyerys?** The product was exactly as described and we were able to match our needs to the product really well **What do you dislike about Eyerys?** Maybe a little low-tech but that is exactly what we needed **What problems is Eyerys solving and how is that benefiting you?** Accessing robust data about our service ### 17. Awesome experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alex A. | Principle Business Unit Head CX BPS **Reviewed Date:** August 23, 2022 **What do you like best about Eyerys?** The real-time data that is provided to the managers. Managers can dive into their scores and their agents to get a better understanding of performance. **What do you dislike about Eyerys?** The dashboards on the page are sometimes difficult to align. I have a number of dashboards which sometimes makes it difficult to view. **What problems is Eyerys solving and how is that benefiting you?** Eyerys is pushing real-time data to our managers helping them understand what customer experience we are creating allowing them to better manage their teams ### 18. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Eyerys?** Helpfulness and continued innovation , new ideas **What do you dislike about Eyerys?** Some manual reporting could be automated **What problems is Eyerys solving and how is that benefiting you?** ... ### 19. Customer Experience Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Faizal B. | Head of Service Delivery Management **Reviewed Date:** September 05, 2022 **What do you like best about Eyerys?** Eyerys has a super friendly user interface and useful widgets. **What do you dislike about Eyerys?** There isn't anything that I dislike about the Eyerys platform. **What problems is Eyerys solving and how is that benefiting you?** Eyerys provides automated customer surveys via multiple channels and informative reports on CSAT and NPS. ### 20. The tool is effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Eyerys?** Easy to use Detailed Reporting Provides insights into better customer service **What do you dislike about Eyerys?** A sentiment tool within the current tool would provide an even better customer experience **What problems is Eyerys solving and how is that benefiting you?** Understanding our customer needs ### 21. Very Good Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Eyerys?** Readily available Reports, Easy to use system. **What do you dislike about Eyerys?** Nothing. For us the system is good enough for what we use it for. **What problems is Eyerys solving and how is that benefiting you?** Getting customers feedback on how we service them, which helps us improve. ### 22. Easy for any Company to manage their own Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Eyerys?** That I am in control and can setup and manage almost everything. **What do you dislike about Eyerys?** There are some area where refinement is needed. **What problems is Eyerys solving and how is that benefiting you?** Customer insights and resolving problems as quickly as possible. ### 23. Providing useful information about target audiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Eyerys?** Reports that are easy to understand The ability to generate reports easily User-friendly interface **What do you dislike about Eyerys?** Increasing the flexibility of report cusomization **What problems is Eyerys solving and how is that benefiting you?** Providing accurate information on customer satisfaction in a challenging environment - [View Eyerys pricing details and edition comparison](https://www.g2.com/products/smoke-ci-eyerys/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+23%3A13%3A38+-0500&secure%5Bsession_id%5D=a86475c0-a310-4dde-b3b9-f1cf27b97d71&secure%5Btoken%5D=b5b71364a342cf33d7f23422e735235be28f6d1c12afdcbb62d9ce826e7b7739&format=llm_user) ## Eyerys Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Eyerys Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews)