Best Software for 2025 is now live!
View the Winners
|| products.size

Best Experience Management Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Medium-Sized Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Use Case
1 filter applied
Clear All
  • Mid-Market
  • Rating
  • Language
  • Pricing
  • Use Case
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Use Case
Sort by
Clear All
31 Listings in Experience Management Available
  • Sort By:
    G2 Score
Birdeye
By Birdeye
(3,141)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
    • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
    • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,096
    Helpful
    1,059
    Review Management
    972
    Customer Support
    690
    Reviews
    606
    Cons
    Missing Features
    201
    Review Management
    183
    Integration Issues
    151
    Learning Curve
    136
    Limitations
    131
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Customer Effort Score (CES)
    Average: 8.2
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to ge

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that helps businesses manage their reputation and customer experience, offering features such as review management, customer engagement, and analytics.
  • Reviewers like the platform's ability to aggregate reviews across multiple channels, its user-friendly interface, and the convenience of having all customer feedback in one place.
  • Users reported issues with the platform's pricing, occasional glitches, and difficulties in understanding and navigating the interface, especially for those who are not tech-savvy.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,096
Helpful
1,059
Review Management
972
Customer Support
690
Reviews
606
Cons
Missing Features
201
Review Management
183
Integration Issues
151
Learning Curve
136
Limitations
131
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Customer Effort Score (CES)
Average: 8.2
8.9
Customer Satisfaction (CSAT) Score
Average: 8.6
8.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,296 Twitter followers
LinkedIn® Page
www.linkedin.com
1,264 employees on LinkedIn®
Reputation
By Reputation
(2,327)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
    • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
    • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    457
    Review Management
    334
    Helpful
    313
    Centralized Reviews
    259
    Reputation Management
    198
    Cons
    Review Management
    123
    Improvement Needed
    117
    Missing Features
    98
    Review Issues
    80
    Reporting Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Customer Effort Score (CES)
    Average: 8.2
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.8
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    707 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a software platform that allows users to manage and respond to customer reviews, track social media engagement, and analyze data from various sources in one place.
  • Reviewers like the user-friendly interface, the ability to post on all social media outlets from one spot, the reporting tools, and the convenience of having all reviews and social media engagement data in one place.
  • Reviewers mentioned issues with the implementation process, limitations in posting to multiple sites, the inability to send another review until 30 days after the first one, and the lack of reminder emails for unresponded surveys.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
457
Review Management
334
Helpful
313
Centralized Reviews
259
Reputation Management
198
Cons
Review Management
123
Improvement Needed
117
Missing Features
98
Review Issues
80
Reporting Issues
68
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.8
Customer Effort Score (CES)
Average: 8.2
9.0
Customer Satisfaction (CSAT) Score
Average: 8.6
8.8
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,224 Twitter followers
LinkedIn® Page
www.linkedin.com
707 employees on LinkedIn®
Get a quote

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
AskNicely
By AskNicely
(993)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

    Users
    • Customer Success Manager
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AskNicely Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Customer Feedback
    48
    Customer Support
    40
    Feedback Management
    24
    Helpful
    20
    Cons
    Integration Issues
    7
    Lack of Detail
    5
    Layout Issues
    5
    Difficult Reporting
    4
    Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AskNicely features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Customer Effort Score (CES)
    Average: 8.2
    9.6
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AskNicely
    Company Website
    Year Founded
    2014
    HQ Location
    Portland, OR
    Twitter
    @asknicely
    2,345 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users
  • Customer Success Manager
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 44% Small-Business
AskNicely Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Customer Feedback
48
Customer Support
40
Feedback Management
24
Helpful
20
Cons
Integration Issues
7
Lack of Detail
5
Layout Issues
5
Difficult Reporting
4
Limitations
3
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.3
Customer Effort Score (CES)
Average: 8.2
9.6
Customer Satisfaction (CSAT) Score
Average: 8.6
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
AskNicely
Company Website
Year Founded
2014
HQ Location
Portland, OR
Twitter
@asknicely
2,345 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
Get a quote
Gainsight Customer Success
By Gainsight Inc.
(1,552)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gainsight’s innovative customer success technology is driving the future of growth. With Gainsight CS it’s never been easier to scale efficiently, create alignment, and have a holistic view of their c

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gainsight Customer Success Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    272
    Centralized Information
    140
    Health Monitoring
    110
    Visibility
    102
    Helpful
    87
    Cons
    Limitations
    74
    Complexity
    58
    Missing Features
    44
    Not Intuitive
    44
    Learning Curve
    40
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gainsight Customer Success features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Customer Effort Score (CES)
    Average: 8.2
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,419 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gainsight’s innovative customer success technology is driving the future of growth. With Gainsight CS it’s never been easier to scale efficiently, create alignment, and have a holistic view of their c

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
272
Centralized Information
140
Health Monitoring
110
Visibility
102
Helpful
87
Cons
Limitations
74
Complexity
58
Missing Features
44
Not Intuitive
44
Learning Curve
40
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Customer Effort Score (CES)
Average: 8.2
8.6
Customer Satisfaction (CSAT) Score
Average: 8.6
8.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Gainsight Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,419 Twitter followers
LinkedIn® Page
www.linkedin.com
1,115 employees on LinkedIn®
Get a quote
Experience.com
By Experience.com
(240)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 49% Mid-Market
    • 27% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
    • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
    • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Helpful
    94
    Review Management
    84
    Experience
    74
    Centralized Reviews
    62
    Cons
    Review Management
    24
    Missing Features
    22
    Linking Issues
    19
    Reporting Issues
    19
    Review Issues
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Customer Effort Score (CES)
    Average: 8.2
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.2
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    292 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback.

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Banking
Market Segment
  • 49% Mid-Market
  • 27% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that automates the process of requesting and managing reviews, improving SEO, and integrating with social media platforms.
  • Users frequently mention the ease of use, the automation of review requests, the improvement in SEO, and the seamless integration with social media platforms as key benefits of Experience.com.
  • Reviewers experienced issues such as difficulty in setting up, limitations in language options, challenges in linking to certain social media accounts, and a lack of flexibility in filtering search results.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Helpful
94
Review Management
84
Experience
74
Centralized Reviews
62
Cons
Review Management
24
Missing Features
22
Linking Issues
19
Reporting Issues
19
Review Issues
16
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Customer Effort Score (CES)
Average: 8.2
9.2
Customer Satisfaction (CSAT) Score
Average: 8.6
9.2
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
292 employees on LinkedIn®
ChurnZero
By ChurnZero
(1,356)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    188
    Helpful
    93
    Customer Support
    91
    Efficiency
    80
    Integrations
    68
    Cons
    Learning Curve
    58
    Not Intuitive
    45
    Steep Learning Curve
    42
    Complexity
    39
    Missing Features
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Customer Effort Score (CES)
    Average: 8.2
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.9
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,814 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    150 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 29% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
188
Helpful
93
Customer Support
91
Efficiency
80
Integrations
68
Cons
Learning Curve
58
Not Intuitive
45
Steep Learning Curve
42
Complexity
39
Missing Features
32
ChurnZero features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.5
Customer Effort Score (CES)
Average: 8.2
8.8
Customer Satisfaction (CSAT) Score
Average: 8.6
8.9
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,814 Twitter followers
LinkedIn® Page
www.linkedin.com
150 employees on LinkedIn®
Get a quote
Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Software Engineer
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 53% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Analytics
    8
    Dashboard Usability
    8
    Intuitive
    8
    Cons
    Limitations
    5
    Limited Customization
    5
    Missing Features
    4
    Dashboard Issues
    3
    Improvement Needed
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Customer Effort Score (CES)
    Average: 8.2
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.1
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,499 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Software Engineer
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 53% Enterprise
  • 35% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Analytics
8
Dashboard Usability
8
Intuitive
8
Cons
Limitations
5
Limited Customization
5
Missing Features
4
Dashboard Issues
3
Improvement Needed
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
8.7
Customer Effort Score (CES)
Average: 8.2
8.8
Customer Satisfaction (CSAT) Score
Average: 8.6
9.1
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,765 Twitter followers
LinkedIn® Page
www.linkedin.com
5,499 employees on LinkedIn®
Get a quote
UserTesting
By UserTesting
(748)4.5 out of 5
13th Easiest To Use in Experience Management software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining the world’s best participant network, AI-powered analysis, and e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    92
    Helpful
    77
    Time-saving
    53
    Customer Support
    42
    Testing Process
    36
    Cons
    Testing Difficulties
    34
    Survey Issues
    27
    Participant Management
    26
    Missing Features
    25
    Expensive
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    6.6
    Customer Effort Score (CES)
    Average: 8.2
    6.2
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    6.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    44,214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,840 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining the world’s best participant network, AI-powered analysis, and e

Users
  • UX Researcher
  • Product Designer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
92
Helpful
77
Time-saving
53
Customer Support
42
Testing Process
36
Cons
Testing Difficulties
34
Survey Issues
27
Participant Management
26
Missing Features
25
Expensive
23
UserTesting features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
6.6
Customer Effort Score (CES)
Average: 8.2
6.2
Customer Satisfaction (CSAT) Score
Average: 8.6
6.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
44,214 Twitter followers
LinkedIn® Page
www.linkedin.com
1,840 employees on LinkedIn®
Medallia Customer Experience
By Medallia
(140)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Information Technology and Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    14
    Improvement
    11
    Customer Feedback
    10
    Easy Integrations
    9
    Cons
    Improvement Needed
    6
    Limitations
    6
    Learning Curve
    5
    Difficult Reporting
    4
    Expensive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Customer Effort Score (CES)
    Average: 8.2
    9.1
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.4
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,511 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Information Technology and Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
14
Improvement
11
Customer Feedback
10
Easy Integrations
9
Cons
Improvement Needed
6
Limitations
6
Learning Curve
5
Difficult Reporting
4
Expensive
4
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Customer Effort Score (CES)
Average: 8.2
9.1
Customer Satisfaction (CSAT) Score
Average: 8.6
9.4
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,511 Twitter followers
LinkedIn® Page
www.linkedin.com
2,103 employees on LinkedIn®
ClearlyRated
By ClearlyRated
(94)4.8 out of 5
Optimized for quick response
11th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

    Users
    • Marketing Director
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 64% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    23
    Customer Support
    18
    Ease of Use
    15
    Customer Feedback
    6
    Client Interaction
    4
    Cons
    Difficult Reporting
    4
    Limitations
    4
    Expensive
    3
    Improvement Needed
    3
    Poor Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Customer Effort Score (CES)
    Average: 8.2
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At ClearlyRated we believe the key to success is putting service at the heart of your business. We empower B2B service firms to create world-class experiences for their most important stakeholders -

Users
  • Marketing Director
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 64% Mid-Market
  • 22% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
23
Customer Support
18
Ease of Use
15
Customer Feedback
6
Client Interaction
4
Cons
Difficult Reporting
4
Limitations
4
Expensive
3
Improvement Needed
3
Poor Reporting
3
ClearlyRated features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
8.7
Customer Effort Score (CES)
Average: 8.2
9.0
Customer Satisfaction (CSAT) Score
Average: 8.6
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,677 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Dovetail
By Dovetail Research Pty. Ltd.
(146)4.5 out of 5
9th Easiest To Use in Experience Management software
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

    Users
    • Product Designer
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Features
    70
    Useful
    46
    Time-saving
    43
    Insights
    41
    Cons
    Missing Features
    34
    Limitations
    30
    Inefficient Tagging
    26
    Complexity
    21
    Lacking Features
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    5.0
    Customer Effort Score (CES)
    Average: 8.2
    4.6
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    4.6
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,167 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    181 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail is an AI-first insights hub designed to help organizations centralize and transform scattered customer feedback into actionable insights. This innovative software solution streamlines the pro

Users
  • Product Designer
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 27% Small-Business
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Features
70
Useful
46
Time-saving
43
Insights
41
Cons
Missing Features
34
Limitations
30
Inefficient Tagging
26
Complexity
21
Lacking Features
20
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
5.0
Customer Effort Score (CES)
Average: 8.2
4.6
Customer Satisfaction (CSAT) Score
Average: 8.6
4.6
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,167 Twitter followers
LinkedIn® Page
au.linkedin.com
181 employees on LinkedIn®
Get a quote
Great Recruiters
By Great Recruiters
(138)4.9 out of 5
3rd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

    Users
    • Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 48% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    64
    Ease of Use
    47
    Feedback Management
    42
    Client Interaction
    36
    Customer Feedback
    35
    Cons
    Review Management
    7
    Limitations
    6
    Review Removal
    5
    Scoring System Issues
    5
    Inadequate Feedback Mechanism
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Customer Effort Score (CES)
    Average: 8.2
    9.7
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is the #1 way for Staffing Firms to get real-time feedback & reviews on their recruiters and organization. We help maximize the potential of your people and your brand. With Great

Users
  • Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 48% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
64
Ease of Use
47
Feedback Management
42
Client Interaction
36
Customer Feedback
35
Cons
Review Management
7
Limitations
6
Review Removal
5
Scoring System Issues
5
Inadequate Feedback Mechanism
4
Great Recruiters features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.3
Customer Effort Score (CES)
Average: 8.2
9.7
Customer Satisfaction (CSAT) Score
Average: 8.6
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Great Recruiters
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
326 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Great Recruiters Reviews
Survicate
By Survicate
(180)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promote

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Survicate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    24
    Survey Management
    18
    Helpful
    14
    Easy Integrations
    13
    Cons
    Survey Limitations
    15
    Survey Issues
    14
    Limitations
    10
    Limited Surveys
    7
    Poor Customer Support
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Survicate features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Customer Effort Score (CES)
    Average: 8.2
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.5
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Survicate
    Company Website
    Year Founded
    2013
    HQ Location
    Warsaw, MA
    Twitter
    @Survicate
    13,156 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Survicate is an intuitive yet powerful survey software, perfect for collecting continuous customer insights at scale and across multiple channels. Measure customer satisfaction (CSAT) and Net Promote

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Survicate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
24
Survey Management
18
Helpful
14
Easy Integrations
13
Cons
Survey Limitations
15
Survey Issues
14
Limitations
10
Limited Surveys
7
Poor Customer Support
5
Survicate features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.5
Customer Effort Score (CES)
Average: 8.2
9.3
Customer Satisfaction (CSAT) Score
Average: 8.6
9.5
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Survicate
Company Website
Year Founded
2013
HQ Location
Warsaw, MA
Twitter
@Survicate
13,156 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Sprig
By Sprig
(93)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

    Users
    • UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Surveys
    46
    Survey Management
    42
    Easy Setup
    39
    Helpful
    39
    Cons
    Limitations
    29
    Survey Issues
    25
    Survey Limitations
    22
    Missing Features
    13
    Limited Surveys
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Customer Effort Score (CES)
    Average: 8.2
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    8.3
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,150 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is an AI-powered product experience insights platform that captures and analyzes experience data from your product in real time. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’

Users
  • UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 30% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Surveys
46
Survey Management
42
Easy Setup
39
Helpful
39
Cons
Limitations
29
Survey Issues
25
Survey Limitations
22
Missing Features
13
Limited Surveys
12
Sprig features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.6
Customer Effort Score (CES)
Average: 8.2
8.6
Customer Satisfaction (CSAT) Score
Average: 8.6
8.3
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,150 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
Get a quote
Zonka Feedback
By Zonka Feedback
(77)4.6 out of 5
8th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    4
    Easy Integrations
    4
    Easy Setup
    4
    Customization
    3
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Customer Support
    2
    Poor Design
    2
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.9
    Customer Effort Score (CES)
    Average: 8.2
    9.8
    Customer Satisfaction (CSAT) Score
    Average: 8.6
    9.7
    Net Promoter Score (NPS)
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
4
Easy Integrations
4
Easy Setup
4
Customization
3
Cons
Limitations
3
Software Instability
3
Poor Customer Support
2
Poor Design
2
Expensive
1
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
9.9
Customer Effort Score (CES)
Average: 8.2
9.8
Customer Satisfaction (CSAT) Score
Average: 8.6
9.7
Net Promoter Score (NPS)
Average: 8.7
Seller Details
Seller
Zonka Feedback
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,298 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Read Zonka Feedback Reviews
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Use Case
Sort by
Clear All
  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Use Case
Sort by
Clear All
31 Listings in Experience Management Available
  • Sort By:
    G2 Score