Best Experience Management Software for Medium-Sized Businesses
Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Experience Management category.
In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Medium-Sized Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P
Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard. Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye. Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
5,239 Twitter followers
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin
Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides insights from marketing campaigns. Users like Reputation's ability to centralize reviews, its real-time review monitoring system, and the insights it provides from marketing campaigns, which guide users in SEO improvements. Reviewers noted that Reputation lacks a strong social media presence and management, and its reporting often lags, causing confusion in reviews navigation.
10,934 Twitter followers
ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.
1,810 Twitter followers
AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned
2,318 Twitter followers
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi
Resonate CX is a tool used by organizations to obtain real-time feedback from clients, track NPS scores, and gain insights into customer satisfaction. Reviewers like the ease of use, the ability to view feedback separately for different brands, the integration with OfficeRND, and the valuable insights provided by the platform, such as NPS scores and customer perspectives. Reviewers experienced challenges with the interface, frustration with constant pop-ups for AI assistance, lack of context regarding the distribution of surveys, and confusion about the rating system.
213 Twitter followers
QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an
13,130 Twitter followers
Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the fo
42,177 Twitter followers
Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T
Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence. Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform. Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market le
1,640 Twitter followers
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
13,168 Twitter followers
Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette
42,177 Twitter followers
Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo
Feefo is a review platform that integrates with customer journey and operational workflows, providing structured feedback at scale. Reviewers appreciate the ease of use, the clean integration into their systems, the responsive support team, and the ability to gather and manage reviews efficiently. Reviewers experienced some challenges with the platform, such as a slight learning curve when setting up campaigns and automations, limitations in customizing review request emails, and occasional difficulties in uploading multiple invites.
6,304 Twitter followers
Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or
326 Twitter followers
Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli
12,257 Twitter followers
It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most
Dovetail is a research synthesis and consumption tool that centralizes research data and uses AI to streamline the process of extracting insights from customer feedback. Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools like Zoom and Google Suite, and its ability to tag videos and create clips for sharing findings with stakeholders. Reviewers mentioned the initial setup of Dovetail being difficult and time-consuming, the challenge of organizing files and projects when multiple teams are using the tool, and the lack of advanced AI tools to automatically understand conversations based on context.
2,183 Twitter followers
