Best Digital Customer Service Platforms - Page 3
Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media.
These solutions provide help desk, live chat, and customer self-service capabilities to customer support and customer service teams. Help desk features include ticketing assignment and agent routing to the best subject matter expert (SME) to ensure high-quality, accurate, and quick responses to customer inquiries. In addition to creating tickets from customer emails and portals, these platforms include live chat functionality, allowing customer service representatives to engage with website visitors in real time.
Digital customer service platforms empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. These platforms may also incorporate features from chatbot software and artificial intelligence (AI) to automate responses to frequently asked questions (FAQ) or assist customers with routine tasks.
To qualify for inclusion in the Digital Customer Service category, a product must:
Featured Digital Customer Service Platforms At A Glance
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- Overview
- Pros and Cons
- Seller Details
Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C
- Product Manager
- Computer Software
- Financial Services
- 55% Mid-Market
- 34% Small-Business
3,224 Twitter followers
- Overview
- Pros and Cons
- Seller Details
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket
- Information Technology and Services
- Retail
- 48% Small-Business
- 35% Mid-Market
3,772 Twitter followers
- Overview
- Pros and Cons
- Seller Details
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments
- Computer Software
- Consumer Services
- 49% Small-Business
- 37% Mid-Market
62,315 Twitter followers
- Overview
- Pros and Cons
- Seller Details
No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (
- CEO
- Owner
- Health, Wellness and Fitness
- Education Management
- 87% Small-Business
- 10% Mid-Market
17,259 Twitter followers
- Overview
- Pros and Cons
- Seller Details
TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success
- Software Developer
- Software Engineer
- Computer Software
- Information Technology and Services
- 44% Mid-Market
- 39% Small-Business
13,574 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym
- Information Technology and Services
- Computer & Network Security
- 51% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- Seller Details
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s
- Retail
- Consumer Services
- 48% Small-Business
- 40% Mid-Market
150 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communica
- Financial Services
- Information Technology and Services
- 45% Mid-Market
- 41% Small-Business
1,145 Twitter followers
- Overview
- Pros and Cons
- Seller Details
ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen
- CEO
- Computer Software
- 50% Small-Business
- 36% Mid-Market
- Overview
- Pros and Cons
- Seller Details
Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools
- 56% Enterprise
- 28% Small-Business
512 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch
- CEO
- Owner
- Marketing and Advertising
- Computer Software
- 90% Small-Business
- 10% Mid-Market
304 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines
- Telecommunications
- 57% Enterprise
- 29% Mid-Market
338 Twitter followers
- Overview
- Pros and Cons
- Seller Details
At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f
- Leisure, Travel & Tourism
- Apparel & Fashion
- 73% Small-Business
- 26% Mid-Market
282 Twitter followers
- Overview
- Pros and Cons
- Seller Details
ZaZaChat is a Complete Help Desk Software for e-businesses
- 61% Mid-Market
- 39% Small-Business
162 Twitter followers
- Overview
- Pros and Cons
- Seller Details
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
- Customer Service Agent
- Retail
- Leisure, Travel & Tourism
- 53% Mid-Market
- 43% Small-Business
2,733 Twitter followers
