Digital Customer Service Platforms Resources
Glossary Terms, Discussions, and Reports to expand your knowledge on Digital Customer Service Platforms
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, and reports from industry data.
Digital Customer Service Platforms Glossary Terms
A retention rate is the percentage of customers who continue paying for a service or product during a specific period. Learn ways to improve this metric.
by Kelly Fiorini
Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices.
by Holly Landis
