User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
- Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
- Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
