Best Customer Success Software for for Small Business - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Success category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Success to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Success category.

In addition to qualifying for inclusion in the Customer Success Software category, to qualify for inclusion in the Small Business Customer Success Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Small Business Customer Success Available

(132)4.6 out of 5
14th Easiest To Use in Customer Success software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With EverAfter you can craft digital journeys that are scalable, customer-facing, engaging and outcome driven. With our platform you can personalize every step, push users to take action, and keep the

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • EverAfter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    41
    Customer Support
    25
    Customization
    21
    Integrations
    19
    Intuitive
    18
    Cons
    Complexity
    7
    Slow Performance
    7
    Missing Features
    6
    Initial Overwhelm
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EverAfter features and usability ratings that predict user satisfaction
    8.8
    Scalability
    Average: 8.9
    8.3
    Workflow Capability
    Average: 8.5
    8.3
    Performance & Reliability
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EverAfter
    Company Website
    HQ Location
    Tel Aviv, IL
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With EverAfter you can craft digital journeys that are scalable, customer-facing, engaging and outcome driven. With our platform you can personalize every step, push users to take action, and keep the

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 29% Small-Business
EverAfter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
41
Customer Support
25
Customization
21
Integrations
19
Intuitive
18
Cons
Complexity
7
Slow Performance
7
Missing Features
6
Initial Overwhelm
5
Learning Curve
5
EverAfter features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.9
8.3
Workflow Capability
Average: 8.5
8.3
Performance & Reliability
Average: 8.9
8.8
Ease of Use
Average: 8.8
Seller Details
Seller
EverAfter
Company Website
HQ Location
Tel Aviv, IL
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RevSetter is a cutting-edge CS and revenue platform built on a unique data model and insights engine to super-charge customer success, account management, and revenue teams across the globe. RevSetter

    Users
    No information available
    Industries
    • Computer Games
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RevSetter Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    6
    Value
    4
    Centralized Information
    3
    Data Management
    3
    Cons
    Bugs
    2
    Learning Curve
    2
    Slow Loading
    2
    Slow Performance
    2
    Complex Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RevSetter features and usability ratings that predict user satisfaction
    9.5
    Scalability
    Average: 8.9
    9.3
    Workflow Capability
    Average: 8.5
    8.8
    Performance & Reliability
    Average: 8.9
    9.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    RevSetter
    Year Founded
    2020
    HQ Location
    Santa Monica, US
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RevSetter is a cutting-edge CS and revenue platform built on a unique data model and insights engine to super-charge customer success, account management, and revenue teams across the globe. RevSetter

Users
No information available
Industries
  • Computer Games
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
RevSetter Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
6
Value
4
Centralized Information
3
Data Management
3
Cons
Bugs
2
Learning Curve
2
Slow Loading
2
Slow Performance
2
Complex Reporting
1
RevSetter features and usability ratings that predict user satisfaction
9.5
Scalability
Average: 8.9
9.3
Workflow Capability
Average: 8.5
8.8
Performance & Reliability
Average: 8.9
9.7
Ease of Use
Average: 8.8
Seller Details
Seller
RevSetter
Year Founded
2020
HQ Location
Santa Monica, US
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The UserIQ customer success platform helps software companies predict user behavior, act on it, and create winning experiences. Features include a customer health dashboard, product intelligence, pl

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 50% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UserIQ features and usability ratings that predict user satisfaction
    8.7
    Scalability
    Average: 8.9
    8.3
    Workflow Capability
    Average: 8.5
    8.3
    Performance & Reliability
    Average: 8.9
    7.8
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UserIQ
    Year Founded
    2014
    HQ Location
    Dunwoody, Georgia
    Twitter
    @UserIQ
    1,236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The UserIQ customer success platform helps software companies predict user behavior, act on it, and create winning experiences. Features include a customer health dashboard, product intelligence, pl

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 50% Mid-Market
  • 42% Small-Business
UserIQ features and usability ratings that predict user satisfaction
8.7
Scalability
Average: 8.9
8.3
Workflow Capability
Average: 8.5
8.3
Performance & Reliability
Average: 8.9
7.8
Ease of Use
Average: 8.8
Seller Details
Seller
UserIQ
Year Founded
2014
HQ Location
Dunwoody, Georgia
Twitter
@UserIQ
1,236 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Staircase AI by Gainsight is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 65% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Staircase AI by Gainsight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Helpful
    8
    Insights
    7
    Customer Support
    6
    Notifications
    4
    Cons
    Integration Issues
    2
    Limitations
    2
    Accuracy Issues
    1
    Dashboard Issues
    1
    Data Inaccuracy
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Staircase AI by Gainsight features and usability ratings that predict user satisfaction
    9.3
    Scalability
    Average: 8.9
    7.9
    Workflow Capability
    Average: 8.5
    9.4
    Performance & Reliability
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,400 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Staircase AI by Gainsight is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 65% Mid-Market
  • 27% Small-Business
Staircase AI by Gainsight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Helpful
8
Insights
7
Customer Support
6
Notifications
4
Cons
Integration Issues
2
Limitations
2
Accuracy Issues
1
Dashboard Issues
1
Data Inaccuracy
1
Staircase AI by Gainsight features and usability ratings that predict user satisfaction
9.3
Scalability
Average: 8.9
7.9
Workflow Capability
Average: 8.5
9.4
Performance & Reliability
Average: 8.9
9.1
Ease of Use
Average: 8.8
Seller Details
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,400 Twitter followers
LinkedIn® Page
www.linkedin.com
1,115 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Auto

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SmartKarrot CS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Customer Support
    2
    Feature Variety
    2
    Organization Efficiency
    2
    Organization Structure
    2
    Cons
    Insufficient Information
    3
    Training Required
    2
    Bugs
    1
    Data Inaccuracy
    1
    Filtering Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SmartKarrot CS features and usability ratings that predict user satisfaction
    8.9
    Scalability
    Average: 8.9
    8.5
    Workflow Capability
    Average: 8.5
    8.5
    Performance & Reliability
    Average: 8.9
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Dallas, TX.
    Twitter
    @SmartKarrot
    1,018 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Auto

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
SmartKarrot CS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Customer Support
2
Feature Variety
2
Organization Efficiency
2
Organization Structure
2
Cons
Insufficient Information
3
Training Required
2
Bugs
1
Data Inaccuracy
1
Filtering Issues
1
SmartKarrot CS features and usability ratings that predict user satisfaction
8.9
Scalability
Average: 8.9
8.5
Workflow Capability
Average: 8.5
8.5
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.8
Seller Details
Year Founded
2018
HQ Location
Dallas, TX.
Twitter
@SmartKarrot
1,018 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 73% Mid-Market
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CustomerSuccessBox features and usability ratings that predict user satisfaction
    8.6
    Scalability
    Average: 8.9
    8.7
    Workflow Capability
    Average: 8.5
    8.5
    Performance & Reliability
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @CustSuccessBox
    751 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 73% Mid-Market
  • 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.9
8.7
Workflow Capability
Average: 8.5
8.5
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.8
Seller Details
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@CustSuccessBox
751 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesmachine features and usability ratings that predict user satisfaction
    7.6
    Scalability
    Average: 8.9
    8.4
    Workflow Capability
    Average: 8.5
    7.7
    Performance & Reliability
    Average: 8.9
    8.0
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Cambridge, Massachusetts
    Twitter
    @salesmachine_io
    3,360 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Small-Business
  • 29% Mid-Market
Salesmachine features and usability ratings that predict user satisfaction
7.6
Scalability
Average: 8.9
8.4
Workflow Capability
Average: 8.5
7.7
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.8
Seller Details
Year Founded
2017
HQ Location
Cambridge, Massachusetts
Twitter
@salesmachine_io
3,360 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®