UserIQ Reviews & Product Details

We launched our first NPS survey after implementing UserIQ. Previously we were using a survey tool to our users' email addresses. Not only did our response rate go up considerably (4X) with UserIQ, but we were also able to gain valuable insights from users we weren't able to access via email previously. Now I actually look forward to launching an NPS survey instead of dreading it. Review collected by and hosted on G2.com.

My complaint is less about UserIQ - and more about being at a start-up -- but it's been challenging to get the internal resources needed to finalize the Salesforce integration. We're still able to do a lot of cool stuff with the tracking snippet installed in the back end of our platform, but the Salesforce integration will take it to the next level. Review collected by and hosted on G2.com.

The UserIQ platform is an easy-to-use tool that doesn’t require a lot of time or a dedicated admin to provide value. The customer success team is friendly and attentive and is always willing to assist with any issues we may have. Specifically, the health score dashboard gives us an easy-to-understand overview of the health of our customers but also allows us to drill down using a variety of filters to see specific issues that need to be addressed. Review collected by and hosted on G2.com.

Lack of annual/trending data (mo over mo) Review collected by and hosted on G2.com.

The product offers extensive functionality, including site tours, walkthroughs, tooltips, user analytics, announcements, etc. Great customer service. Review collected by and hosted on G2.com.

The user analytics product requires quite a bit of maintenance, as each feature has to be manually mapped and has to be assigned in the UI rather than implemented via the backend, so the feature mapping can fall off after releases. Some features are also very tricky to map, and diagnosing the reason why can be very fiddly and time-consuming. The product adoption metric is also very monolithic; it would be useful to be able to customise this to be able to prioritise certain interactions over others based on our business priorities, for example. Review collected by and hosted on G2.com.

The usage insights and how easy it was to start setting up reports in Salesforce Review collected by and hosted on G2.com.

How the sync between the product database is not easy to setup and how you dont' pull data from Salesforce if you can't get the proper name and only the user number. Also setting up In app Walk throughs is very difficult. All of them we have built so far have not worked properly without getting the UserIq team involved. Not very customizable for our own Cusotmer Health triggers to play into the UserIQ health overview. Review collected by and hosted on G2.com.

The UserIQ platform has been a game changer for us. The ability to communicate with customer segments through engagements has become a mission critical function, and the health score dashboard allows us to quickly assess our customers health, pulse, adoption and usage. Review collected by and hosted on G2.com.

Features seem difficult to define correctly Review collected by and hosted on G2.com.

The support staff at UserIQ are efficient, knowledgeable, and effective in meeting their customer's business needs or by implementing solutions that benefit all users. Review collected by and hosted on G2.com.

I wish there was a feature that allowed for customers with a large customer base to easily export results company-wide versus individual campaigns or individual Health Scores. Review collected by and hosted on G2.com.

Very easy to use to add basic pop-ups and tooltips. The UserIQ team is very friendly and usually quick to respond to technical issues. Provides great insight into user data and usage. Review collected by and hosted on G2.com.

We did hit a few bugs, and they were typically resolved within a few days. I noticed that some of their Help Center is outdated with old screenshots. It can be tricky to learn how to add steps to guided tours, as you need to start some of the steps in the on-screen editor, but then need to go to the UserIQ website to do other things. Review collected by and hosted on G2.com.

The team is very quick to respond to concerns, always happy to help with very specific questions, and are always able to jump on a call within a couple of business days. If the issue is able to be resolved via email, they do so promptly. The team is patient and understanding. Review collected by and hosted on G2.com.

There isn't anything I dislike!!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

The ability to segment your customers is the key with UserIQ. It opens up many possibilities to learn about usage and behaviors. You also can quickly implement surveys for instant feedback with high completion rates by your users. Review collected by and hosted on G2.com.

I want the ability to export data in presentation-ready formats. Right now, you have to export to excel and build on your own or have to take print screens of graphs. Review collected by and hosted on G2.com.