UserIQ Features
What are the features of UserIQ?
Administration
- User, Role, and Access Management
Customer Information
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Customer Segments
- Product Engagement
- Surveys
Platform
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
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Technology Glossary Features
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UserIQ Categories on G2
Filter for Features
Metrics
Engagement | Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. 40 reviewers of UserIQ have provided feedback on this feature. | 89% (Based on 40 reviews) | |
Entry and Exit Pages | As reported in 27 UserIQ reviews. Accurately determine where most people enter your site and where they leave and present data elegantly. | 83% (Based on 27 reviews) | |
Standard Event Tracking | Based on 36 UserIQ reviews. Software automatically tracks standard user actions. | 85% (Based on 36 reviews) | |
Custom Event Tracking | As reported in 32 UserIQ reviews. Able to set up custom variables to track any user activity on the site. | 85% (Based on 32 reviews) |
Reporting
Trending | Report on how any user activity has changed over time. 36 reviewers of UserIQ have provided feedback on this feature. | 82% (Based on 36 reviews) | |
Segmentation | Based on 42 UserIQ reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 88% (Based on 42 reviews) | |
Mobile Reporting | See feature definition | Analytic tools are also available for mobile and tablet versions of websites. This feature was mentioned in 11 UserIQ reviews. | 77% (Based on 11 reviews) |
Unification Across Devices | Able to unify user data across devices, recognizing returning users. 11 reviewers of UserIQ have provided feedback on this feature. | 74% (Based on 11 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. 27 reviewers of UserIQ have provided feedback on this feature. | 77% (Based on 27 reviews) |
Other
User Data | Able to access user-specific data such as location, language, gender, and activity while on the site. 38 reviewers of UserIQ have provided feedback on this feature. | 88% (Based on 38 reviews) | |
Campaign Tracking | As reported in 34 UserIQ reviews. Analyze inbound marketing traffic to identify which campaigns are working best. | 88% (Based on 34 reviews) | |
E-Commerce | Track revenue and transactions. | Not enough data | |
Promotional Messages | See feature definition | Able to deploy promotional or other pop-up messages based on user actions. This feature was mentioned in 33 UserIQ reviews. | 92% (Based on 33 reviews) |
Administration Alerts | System can self-monitor critical metrics and alert administrators when they reach concerning levels. This feature was mentioned in 27 UserIQ reviews. | 87% (Based on 27 reviews) |
Administration
API / Integrations | As reported in 33 UserIQ reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 82% (Based on 33 reviews) | |
Performance and Reliability | As reported in 42 UserIQ reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. | 80% (Based on 42 reviews) | |
User, Role, and Access Management | As reported in 44 UserIQ reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 91% (Based on 44 reviews) |
Customer Information
Customer Health Scores | Based on 50 UserIQ reviews and verified by the G2 Product R&D team. Provides users a customer-specific score to determine the overall satisfaction of each customer. | 86% (Based on 50 reviews) | |
Customer Monitoring | Based on 59 UserIQ reviews and verified by the G2 Product R&D team. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team | 85% (Based on 59 reviews) | |
Customer Profiles | Based on 50 UserIQ reviews and verified by the G2 Product R&D team. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. | 81% (Based on 50 reviews) | |
Playbooks | Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers. | Not enough data | |
Customer Segments | Based on 62 UserIQ reviews and verified by the G2 Product R&D team. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention. | 84% (Based on 62 reviews) | |
Product Engagement | Based on 64 UserIQ reviews and verified by the G2 Product R&D team. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training. | 85% (Based on 64 reviews) | |
Surveys | Based on 51 UserIQ reviews and verified by the G2 Product R&D team. Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. | 86% (Based on 51 reviews) |
Predictions
Churn Risk | Based on 33 UserIQ reviews and verified by the G2 Product R&D team. Calculates the risk that your customers will not renew or continue using your product or service. | 78% (Based on 33 reviews) | |
Upsell Opportunities | Based on 27 UserIQ reviews and verified by the G2 Product R&D team. Discovers and highlights factors that lead to upsell opportunities. | 78% (Based on 27 reviews) | |
Custom Triggers | Based on 30 UserIQ reviews and verified by the G2 Product R&D team. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way. | 77% (Based on 30 reviews) | |
Machine Learning | Based on 13 UserIQ reviews. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information. | 69% (Based on 13 reviews) |
Platform
Reporting & Dashboards | Based on 66 UserIQ reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards for viewing | 83% (Based on 66 reviews) | |
API & Integrations | Based on 50 UserIQ reviews and verified by the G2 Product R&D team. The number of sources from which the platform can pull customer data and how well those integrations are supported. | 85% (Based on 50 reviews) | |
Data Import & Export Tools | Based on 47 UserIQ reviews and verified by the G2 Product R&D team. Ability to input, modify, and extract data from the application in bulk through a structured file. | 78% (Based on 47 reviews) | |
Workflow Capability | Automates everday customer success functions for more efficient and effective day-to-day processes. | Not enough data | |
Notifications | Based on 41 UserIQ reviews and verified by the G2 Product R&D team. Set alerts for customer actions in order to respond quickly and proactively. | 79% (Based on 41 reviews) | |
Customization | Based on 55 UserIQ reviews and verified by the G2 Product R&D team. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. | 84% (Based on 55 reviews) | |
Scalability | Based on 54 UserIQ reviews and verified by the G2 Product R&D team. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform. | 87% (Based on 54 reviews) | |
Data Security | Based on 45 UserIQ reviews and verified by the G2 Product R&D team. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks. | 90% (Based on 45 reviews) | |
Performance & Reliability | Based on 60 UserIQ reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. | 83% (Based on 60 reviews) | |
User, Role, and Access Management | Based on 60 UserIQ reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 89% (Based on 60 reviews) |
User Analysis
Survey Implementation | As reported in 13 UserIQ reviews. Allows you to deploy NPS surveys to users. | 88% (Based on 13 reviews) |
User Support
User Segmentation | As reported in 17 UserIQ reviews. Organizes users into predefined groups and provides different responses based on group. | 87% (Based on 17 reviews) | |
Multi-Language Support | Supports multiple languages. | Not enough data | |
Behavior-responsive Messaging | Based on 10 UserIQ reviews. Provides responses based on user behavior and feedback. | 80% (Based on 10 reviews) |
Walkthrough Type
Audio-visual Walkthroughs | Supports audio and video-based walkthroughs. This feature was mentioned in 10 UserIQ reviews. | 85% (Based on 10 reviews) | |
Text Bubble Walkthroughs | Based on 19 UserIQ reviews. Supports text bubble walkthroughs. | 84% (Based on 19 reviews) |
Product Analytics
Account-Level Analytics | As reported in 22 UserIQ reviews. Ability to see analytics at the account level. | 83% (Based on 22 reviews) | |
User-Level Analytics | As reported in 22 UserIQ reviews. Ability to see analytics at the user level. | 83% (Based on 22 reviews) | |
Segmentation | As reported in 20 UserIQ reviews. Ability to compare usage across segments such as role, company size, etc. | 88% (Based on 20 reviews) | |
Alerts | Based on 13 UserIQ reviews. Receive automated alerts and reports based on gains or losses in performance. | 73% (Based on 13 reviews) | |
User Scoring | As reported in 15 UserIQ reviews. Scores customers and visitors to identify at-risk or thriving accounts. | 82% (Based on 15 reviews) | |
Integrations | As reported in 12 UserIQ reviews. Breadth and functionality of integrations with third-party products. | 75% (Based on 12 reviews) |
