Best Customer Communications Management Software - Page 7

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer communications management (CCM) software provides companies with a single view of customer interactions across multiple channels. Whether the contacts come from phone calls, emails, social media, or other channels, customer communications management tools maintain a clear record of all relevant data. CCM tools are critical to providing consistent service across all dealings and channels, given that multiple departments and job functions interact with customers.

Customer communications management tools share some characteristics with marketing account management software, such as data quality, automation around the segmentation and delivery of communications, and the creation of landing pages. However, customer communications management is more tightly focused on the delivery and exchange of information, rather than the outcomes, and provides more value around inbound communications.

To qualify for inclusion in the Customer Communications Management category, a product must:

Provide comprehensive records of every customer interaction
Track inbound and outbound communications
Unify contact records from multiple communications channels
Allow assignment of customer contact-related tasks to employees
Integrate with the company’s systems of record and engagement

Best Customer Communications Management Software At A Glance

Best for Small Businesses:
Best for Mid-Market:
Best for Enterprise:
Highest User Satisfaction:
Best Free Software:
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Best for Enterprise:
Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
164 Listings in Customer Communications Management Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CXInfinity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    3
    Chat Communication
    2
    Communication
    2
    Features
    2
    Helpful
    2
    Cons
    Complexity
    1
    Complex Platform
    1
    Complex Setup
    1
    Delays
    1
    Difficult Implementation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CXInfinity features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Bethesda, US
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Enterprise
CXInfinity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
3
Chat Communication
2
Communication
2
Features
2
Helpful
2
Cons
Complexity
1
Complex Platform
1
Complex Setup
1
Delays
1
Difficult Implementation
1
CXInfinity features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
HQ Location
Bethesda, US
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Retail
    Market Segment
    • 74% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Edge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Convenience
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Edge features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Edge
    Year Founded
    2019
    HQ Location
    Elk Grove, US
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Retail
Market Segment
  • 74% Small-Business
  • 26% Mid-Market
Edge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Convenience
1
Cons
This product has not yet received any negative sentiments.
Edge features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Edge
Year Founded
2019
HQ Location
Elk Grove, US
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gridlex Ultra Customizable All-In-One App Builder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Customizability
    1
    Customization Options
    1
    Easy Customization
    1
    Efficiency
    1
    Cons
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gridlex
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @Gridlex3
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D

Users
No information available
Industries
No information available
Market Segment
  • 75% Mid-Market
  • 25% Small-Business
Gridlex Ultra Customizable All-In-One App Builder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Customizability
1
Customization Options
1
Easy Customization
1
Efficiency
1
Cons
Expensive
1
Gridlex Ultra Customizable All-In-One App Builder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Gridlex
Year Founded
2011
HQ Location
Miami, FL
Twitter
@Gridlex3
12 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    3
    Intuitive
    2
    Automation
    1
    Case Management
    1
    Cons
    Call Functionality
    1
    Email Communication Issues
    1
    Expensive
    1
    Lack of Guidance
    1
    Lack of Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,521 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 39% Mid-Market
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
3
Intuitive
2
Automation
1
Case Management
1
Cons
Call Functionality
1
Email Communication Issues
1
Expensive
1
Lack of Guidance
1
Lack of Resources
1
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,521 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Phone
+1 (949) 535-2220
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Local Measure is an omnichannel, real-time customer engagement platform. Local Measure's customer feedback, WiFi analytics, customer engagement and contact center solutions help businesses to connect

    Users
    No information available
    Industries
    • Hospitality
    Market Segment
    • 40% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Local Measure Engage features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Surry Hills, AU
    Twitter
    @localmeasure
    1,541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Local Measure is an omnichannel, real-time customer engagement platform. Local Measure's customer feedback, WiFi analytics, customer engagement and contact center solutions help businesses to connect

Users
No information available
Industries
  • Hospitality
Market Segment
  • 40% Mid-Market
  • 30% Enterprise
Local Measure Engage features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2014
HQ Location
Surry Hills, AU
Twitter
@localmeasure
1,541 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Save up to 50% on your cloud computing costs. Your cloud bills don’t have to rocket sky-high. Shibuya’s innovative solution will drive down your cloud costs while maintaining agility and elasticity.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Shibuya features and usability ratings that predict user satisfaction
    0.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voicespin
    Year Founded
    2005
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Save up to 50% on your cloud computing costs. Your cloud bills don’t have to rocket sky-high. Shibuya’s innovative solution will drive down your cloud costs while maintaining agility and elasticity.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
Shibuya features and usability ratings that predict user satisfaction
0.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Voicespin
Year Founded
2005
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all wit

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Verint Channel Automation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Easy Setup
    2
    Efficiency
    2
    Helpful
    2
    AI Technology
    1
    Cons
    Complexity
    1
    Complex Usage
    1
    Feature Complexity
    1
    Learning Curve
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verint Channel Automation features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,103 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all wit

Users
No information available
Industries
No information available
Market Segment
  • 33% Small-Business
  • 33% Enterprise
Verint Channel Automation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Easy Setup
2
Efficiency
2
Helpful
2
AI Technology
1
Cons
Complexity
1
Complex Usage
1
Feature Complexity
1
Learning Curve
1
Limited Customization
1
Verint Channel Automation features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,796 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Anywhere365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Efficiency
    2
    Affordable
    1
    Communication
    1
    Contact Management
    1
    Cons
    Complexity
    2
    Complex Usability
    2
    Learning Curve
    2
    Complex Administration
    1
    Complex Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Anywhere365 features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    ROTTERDAM, ZH
    Twitter
    @ANYWHERE365
    1,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Anywhere365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Efficiency
2
Affordable
1
Communication
1
Contact Management
1
Cons
Complexity
2
Complex Usability
2
Learning Curve
2
Complex Administration
1
Complex Features
1
Anywhere365 features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2010
HQ Location
ROTTERDAM, ZH
Twitter
@ANYWHERE365
1,190 Twitter followers
LinkedIn® Page
www.linkedin.com
313 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cincom delivers the most intuitive, customer communications solutions in the industry.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cincom Eloquence features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1968
    HQ Location
    Cincinnati, OH
    Twitter
    @Cincom
    1,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cincom delivers the most intuitive, customer communications solutions in the industry.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Cincom Eloquence features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1968
HQ Location
Cincinnati, OH
Twitter
@Cincom
1,932 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cloud contact Center ensures a better communication system within your organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cloud Contact Center features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1994
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cloud contact Center ensures a better communication system within your organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Cloud Contact Center features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
1994
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Entry Level Price:$299.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coax is a business inbox that consolidates everything from texts to social media, helping simplify customer service and grow small businesses with reviews so they can make more money. It's where busi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Coax features and usability ratings that predict user satisfaction
    0.0
    No information available
    10.0
    Personalization
    Average: 8.6
    0.0
    No information available
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Coax
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coax is a business inbox that consolidates everything from texts to social media, helping simplify customer service and grow small businesses with reviews so they can make more money. It's where busi

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Coax features and usability ratings that predict user satisfaction
0.0
No information available
10.0
Personalization
Average: 8.6
0.0
No information available
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Coax
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of com

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Content Composer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Learning Curve
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Content Composer features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1991
    HQ Location
    Westlake, OH
    Twitter
    @Hyland
    13,442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,014 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Content Composer is Hyland’s flagship CCM solution. Content Composer helps organizations increase engagement with external parties by enabling automated, rule-based correspondence for a variety of com

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Content Composer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Learning Curve
1
Steep Learning Curve
1
Content Composer features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1991
HQ Location
Westlake, OH
Twitter
@Hyland
13,442 Twitter followers
LinkedIn® Page
www.linkedin.com
4,014 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dossier Inbox features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Dossier Inbox features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2000
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Doxim Customer Communications Management (CCM) solution is a technology-enabled managed service that generates regulated, personalized, omnichannel regulated communications at scale, and delivers them

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Doxim CCM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features Variety
    1
    Cons
    Difficult Implementation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Doxim CCM features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    5.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Doxim
    HQ Location
    Markham, Ontario
    Twitter
    @Doxim_Inc
    819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    603 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Doxim Customer Communications Management (CCM) solution is a technology-enabled managed service that generates regulated, personalized, omnichannel regulated communications at scale, and delivers them

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Doxim CCM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features Variety
1
Cons
Difficult Implementation
1
Doxim CCM features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
5.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Doxim
HQ Location
Markham, Ontario
Twitter
@Doxim_Inc
819 Twitter followers
LinkedIn® Page
www.linkedin.com
603 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EchoApp is a full-stack, all-in-one communication engine. Enabling a seamless experience to connect with your customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • EchoApp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Management
    1
    Features
    1
    Integrations
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EchoApp features and usability ratings that predict user satisfaction
    0.0
    No information available
    8.3
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EchoApp is a full-stack, all-in-one communication engine. Enabling a seamless experience to connect with your customers.

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
EchoApp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Management
1
Features
1
Integrations
1
Cons
This product has not yet received any negative sentiments.
EchoApp features and usability ratings that predict user satisfaction
0.0
No information available
8.3
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Year Founded
2024
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®