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Local Measure Engage
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Local Measure Engage
By Local Measure
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4.3 out of 5 stars
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Local Measure Engage Reviews & Product Details

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Local Measure Engage Overview

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What is Local Measure Engage?

Local Measure is an omnichannel, real-time customer engagement platform. Local Measure's customer feedback, WiFi analytics, customer engagement and contact center solutions help businesses to connect with customers and collect real-time insights to personalize experiences at scale.

Local Measure Engage Details
Discussions
Local Measure Engage Community
Languages Supported
English
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Product Description

Local Measure is a location-based social media monitoring and real-time engagement platform.

Seller Details
Seller
Local Measure
Year Founded
2014
HQ Location
Surry Hills, AU
Twitter
@localmeasure
1,510 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
CL
Overview Provided by:
Charlotte Layton

Recent Local Measure Engage Reviews

Milton P.
MP
Milton P.Enterprise (> 1000 emp.)
4.5 out of 5
"Best tool for improving customer experience"
Local Measure has created elegant customer center for interacting with our clients. It gives potential customers an opportunity to enquire anything...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Teview"
The integration with aws is helpful to us.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"New to Local Measure but so far it has been a great experience"
The most helpful part of Local Measure is probably the ease of use when connecting multiple channels and communication platforms. Our team just sta...
Read more
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Local Measure Engage Media

Local Measure Engage Demo - Contact center agent desktop
Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, Apple Business Chat, WeChat, email, web chat and SMS via a single inbox.
Local Measure Engage Demo - Real time customer feedback
Pulse is a real-time feedback tool to collect customer feedback, recover service and improve satisfaction while your customer is still on site.
Local Measure Engage Demo - Customer Wi-Fi
Wi-Fi is a sign-on flow that collects and enriches customer records to understand on-premise customer behavior and better personalize experiences and marketing.
Local Measure Engage Demo - Social Content
Curate is a publishing solution to showcase the best user generated content posted from your location.
Local Measure Engage Demo - Customer Interactions
Engage is a one-to-one social messaging solution for customer service teams to manage incoming WhatsApp, Facebook Messenger and Twitter direct conversations via a single inbox.
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10 Local Measure Engage Reviews

4.3 out of 5
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10 Local Measure Engage Reviews
4.3 out of 5
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4.3 out of 5
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Milton P.
MP
Frontend Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Local Measure Engage?

Local Measure has created elegant customer center for interacting with our clients. It gives potential customers an opportunity to enquire anything from the business enterprise at their convenient time. We can track our sales and monitor the entire retail channel. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

I have experienced improved productivity from the operation of this platform. The set goals have been achieved. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

Getting analytics from our clients has helped us to improve service delivery. This software has secure database system that keeps customer contacts safely. Customer engagement has increased sales and attracted more clients. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Local Measure Engage?

The most helpful part of Local Measure is probably the ease of use when connecting multiple channels and communication platforms. Our team just started toying around with the software and the ins and outs but so far its been a great tool that hopefully we can fully integrate. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

So far we haven't seen any thing we dislike about Local Measure. I do wish there were a few more informational videos/tutorial videos so our team can access them anytime but other than that no complaints so far. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

Were trying to expand our presence through word of mouth and theres no better way to start then to find those users who would and do really like your product. The data available allows us to dig deeper into this problem and hopefully solve it moving forward. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Local Measure Engage?

The integration with aws is helpful to us. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

The cost is a little high for us compared to others. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

It has helped us with our customer experience. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Local Measure Engage?

I like Local Measure's ability to connect me with our members. It easily locates members who are active on socail media and gives me the opportunity to reach out to them easily. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

I wish Local Measure made scheduling and publishing posts to social media easier. Even if I schedule my posts to go up on Instagram via web browser, to actually publish it I need to download the local measure app on my phone and manually publish the content to Instagram myself. It doesn't really make posting easier, rather it just gives me another app and another step to go through along the way. Annoying! Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

I'm finding members who love our product and want to spread the word online much easier! It helps to find organic content to share to our other members. Review collected by and hosted on G2.com.

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Response from Mark Adams of Local Measure Engage
Editedit

Thanks for taking a moment to share your feedback about your experience as a new user. We're really glad to hear that we're helping you connect with your members. I'm also excited that you're able to uncover organic content that you're sharing with your other members.

For scheduling and publishing posts, we integrate with Hootsuite on the web and then, as you note, we also offer re-gram support on our native iOS app. We don't have any current plans to integrate scheduling and publishing posts (beyond our current native web galleries and event screens). I'll definitely pass your feedback to consider this in the future if it makes sense with our core focus of engagement with posters.

I'm unfortunately unable to see your profile on here, but if you'd like to continue the conversation, feel free to reach out to us through the Support links on Local Measure.

Thanks again for the review and we hope your Local Measure experience just gets better and better.

Mark

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Philip I.
PI
General Manager
Hospitality
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Local Measure Engage?

Local Measure gives me the opportunity to instantly react to social media interaction with my hotel or planned key words.

Especially the mobile option eases working with social medias very much! Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

All improvements have been added or explained very well! Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

Easy access to all social media channels, direct interaction with guests and quick reactions on questions Review collected by and hosted on G2.com.

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Response from Mark Adams of Local Measure Engage
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Philip,

Thank you so much for the positive feedback. We enjoy working with you and the team as well and we look forward to bringing you even more improvements in the future.

Mark - Local Measure

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Alison H.
AH
Director, Restaurants & Bars, Australasia and Japan
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Local Measure Engage?

Overseeing a number of social media platforms across a portfolio of hotels at a glance and on the go via the App. Being able to have our various team members on the platform and engaging with our customers at all levels. Very responsive team at Local Measure. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

Would be great to be able to have automated reporting on a monthly basis. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

One platform to review and manage customer sentiment via Local Measure. Customer engagement is on the rise and more accessible to a number of our team members across the hotels. Review collected by and hosted on G2.com.

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Response from Mark Adams of Local Measure Engage
Editedit

Alison,

Thanks so much for the review and feedback! It's our pleasure working with you and the team. I'm sharing your feedback on adding push send to the Reporting platform. Have a wonderful Christmas/New Year's season and we look forward to the years ahead.

Mark - Local Measure

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Melissa W.
MW
Marketing & Communications Executive
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Local Measure Engage?

Easy to use, great support team and always looking at new updates to implement. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

Sometimes accounts un-link and I'm not aware. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

Multi-business overview, one space to share, reply and like social posts over different accounts. Review collected by and hosted on G2.com.

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Response from Mark Adams of Local Measure Engage
Editedit

Melissa,

Thanks so much for sharing your feedback and experience with Local Measure. We love working with you and all the New Zealand team as well! And we're working with the networks to make the account linking process even better thanks to feedback like yours.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Local Measure Engage?

Local Measure is a great feature to see what happens in our hotel and to interact with visitors. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

Some posts aren't always fetched by the tool but I'm confident the Local Measure team will keep on developing their product. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

We use Local Measure to get in touch with our guests and to interact with them.

A big benefit is that you have one dashboard for all social media Review collected by and hosted on G2.com.

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Antoine B.
AB
Concierge
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Local Measure Engage?

I enjoy the simplicity and user friendliness. I love working with it everyday :) Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

Everything is great ! I have nothing bad to say ! Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

It is my one stop for managing social medias. Review collected by and hosted on G2.com.

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Eric A.
EA
Head of Marketing and co-founder
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Local Measure Engage?

The excellent social listening capacity of it for a local business. Review collected by and hosted on G2.com.

What do you dislike about Local Measure Engage?

I had some difficulty to access some historical data in reports. Review collected by and hosted on G2.com.

What problems is Local Measure Engage solving and how is that benefiting you?

Monitoring all that is being said about a local business in real time, through desktop and mobile. Being able to manage crisis real quick and detect influencers and brand ambassadors. Review collected by and hosted on G2.com.

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