Verint Channel Automation
Editedit
Verint Channel Automation
By Verint
Show rating breakdown
4.5 out of 5 stars
See all 3 Verint Channel Automation reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Verint Channel Automation, but it has limited features.
Do you work at Verint Channel Automation? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Verint Channel Automation Alternatives

Alhena AI
(34)
4.9 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Salesforce Service Cloud
(5,607)
4.4 out of 5
Freshdesk
(3,501)
4.4 out of 5
See all Verint Channel Automation Alternatives

Verint Channel Automation Reviews & Product Details

Editadmin

Verint Channel Automation Overview

Editedit
What is Verint Channel Automation?

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Verint Channel Automation Details
Discussions
Verint Channel Automation Community
Languages Supported
English
Show LessShow More
Product Description

Verint Engagement Orchestration provides a holistic method for integrating customer interactions across an entire organization to eliminate silos and accelerate ROI. You have many channels and need to deliver one experience. We make it simple for customers to start a conversation in one channel and then seamlessly switch to another one and continue from there. Even if a new agent picks up the interaction, the customer won’t have to repeat themselves. Agents have all the information they need and customers get the experience they deserve.

Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,796 Twitter followers
LinkedIn® Page
www.linkedin.com
4,103 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Total Revenue (USD mm)
$1,303
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Adrienn T.
AT
Overview Provided by:
Adrienn Tordai
Peer Review Programs at Verint

Recent Verint Channel Automation Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Verint"
Great tool which is use by our organization for conversations, scheduling and monitor and time management of employees to do's
Read more
MM
Mukisa M.Small-Business (50 or fewer emp.)
4.5 out of 5
"Verint Channel Automation: Streamlining Success"
Verint Channel Automation efficiently optimizes communication workflows. The platform's intuitive design and seamless integration streamline proces...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Good program easy to implement"
Easy to use in a large call center setting
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Verint Channel Automation Media

Verint Channel Automation Demo - Verint Channel Automation: Dashboard
Verint Channel Automation enables agents and AI-powered bots to deliver seamless customer experiences across email, chat, Twitter DM, Facebook Messenger, and WhatsApp via a unified workspace.
Verint Channel Automation Demo - Verint Channel Automation: Intelligent Automation
Verint Channel Automation includes scalable conversational AI that can handle common customer inquiries and handoff to a human agent when needed.
Answer a few questions to help the Verint Channel Automation community
Have you used Verint Channel Automation before?
Yes

3 Verint Channel Automation Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
3 Verint Channel Automation Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
3 Verint Channel Automation Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

Verint Channel Automation Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Verified User in Printing
UP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Verint Channel Automation?

Great tool which is use by our organization for conversations, scheduling and monitor and time management of employees to do's Review collected by and hosted on G2.com.

What do you dislike about Verint Channel Automation?

Sometimes it glithes when logging request and not ablel to move forward without redoing the entire request Review collected by and hosted on G2.com.

What problems is Verint Channel Automation solving and how is that benefiting you?

It helps to distrubute workload, keep abreast of empoyees status and time management Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
MM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Verint Channel Automation?

Verint Channel Automation efficiently optimizes communication workflows. The platform's intuitive design and seamless integration streamline processes, enhancing productivity. Its robust features provide a comprehensive solution, ensuring a smooth and effective management of channels. Verint Channel Automation stands out as a reliable tool, simplifying complex tasks and fostering a more streamlined and responsive operational environment. Review collected by and hosted on G2.com.

What do you dislike about Verint Channel Automation?

Verint Channel Automation is somewhat complex, making certain features less user-friendly. The learning curve can be steep, impacting initial ease of use. Additionally, customization options may feel limiting for some specific needs. Despite its effectiveness, addressing these aspects could enhance the overall user experience and make Verint Channel Automation even more accessible and adaptable. Review collected by and hosted on G2.com.

What problems is Verint Channel Automation solving and how is that benefiting you?

Verint Channel Automation efficiently tackles communication bottlenecks, streamlining workflows and boosting productivity. By automating and optimizing channels, it minimizes response times, enhances customer engagement, and ensures a more agile operation. This not only resolves communication challenges but also benefits me by creating a more efficient and responsive environment, ultimately improving my overall experience and effectiveness in managing various channels. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
AT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Verint Channel Automation?

Easy to use in a large call center setting Review collected by and hosted on G2.com.

What do you dislike about Verint Channel Automation?

There is a lot of downtime. This could be related to It issues in my company. I am not a tech person Review collected by and hosted on G2.com.

What problems is Verint Channel Automation solving and how is that benefiting you?

Employees have more insight into their own actions and targets. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

There are not enough reviews of Verint Channel Automation for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
2
Freshdesk Logo
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
3
Intercom Logo
Intercom
4.5
(3,339)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
4
Front Logo
Front
4.7
(2,251)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
5
NICE CXone Mpower Logo
NICE CXone Mpower
4.3
(1,636)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
6
Tidio Logo
Tidio
4.7
(1,619)
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
7
Help Scout Logo
Help Scout
4.4
(407)
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
8
Zoho Desk Logo
Zoho Desk
4.4
(6,222)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
9
Zendesk Support Suite Logo
Zendesk Support Suite
4.3
(6,150)
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
10
HubSpot Service Hub Logo
HubSpot Service Hub
4.4
(2,505)
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.
Show More

Explore More

Classroom Messaging
Best Payroll Software
PCB Design Software
Household Employee
RFP Templates
Out of Office Messages
Microsoft Collaboration Tools
ZoomInfo Competitors
Pros and Cons Details
Verint Channel Au...