--- title: Verint Channel Automation Reviews meta_title: 'Verint Channel Automation Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Verint Channel Automation works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 65 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Verint Channel Automation Reviews **Vendor:** Verint **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 65 ## About Verint Channel Automation Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! ## Verint Channel Automation Pros & Cons **What users like:** - Users value the **AI technology** of Verint Channel Automation for enhancing conversations and improving time management. (1 reviews) - Users value the **effective AI capabilities** of Verint Channel Automation for optimizing conversations and managing employee tasks. (1 reviews) - Users value the **effective case management** capabilities of Verint Channel Automation for organizing tasks and monitoring employee productivity. (1 reviews) - Users value the **effective communication capabilities** of Verint Channel Automation for managing conversations and employee tasks. (1 reviews) - Users appreciate the **effective conversation management** capabilities of Verint Channel Automation for scheduling and monitoring tasks. (1 reviews) - Users appreciate the **easy setup** of Verint Channel Automation, simplifying processes and enhancing productivity from the start. (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Flexibility (1 reviews) - Users appreciate the **intuitive design and excellent customer support** of Verint Channel Automation for streamlined workflows. (1 reviews) **What users dislike:** - Users experience **long wait times** for support responses, particularly affecting clients in Latin America. (1 reviews) - Users report experiencing **log request glitches** that hinder progress, often requiring a complete redo of requests. (1 reviews) - Users report **poor customer support** , particularly experiencing delays in response times for Latin America clients. (1 reviews) - Users experience **response issues** with Verint Channel Automation, particularly in getting timely support for Latin America clients. (1 reviews) - Users struggle with **software bugs** in Verint Channel Automation, as glitches hinder request processing and progress. (1 reviews) - Software Glitches (1 reviews) - Technical Issues (1 reviews) ## Verint Channel Automation Reviews ### 1. Verint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Verint Channel Automation?** Great tool which is use by our organization for conversations, scheduling and monitor and time management of employees to do's **What do you dislike about Verint Channel Automation?** Sometimes it glithes when logging request and not ablel to move forward without redoing the entire request **What problems is Verint Channel Automation solving and how is that benefiting you?** It helps to distrubute workload, keep abreast of empoyees status and time management ### 2. Verint Channel Automation: Streamlining Success **Rating:** 4.5/5.0 stars **Reviewed by:** Mukisa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Verint Channel Automation?** Verint Channel Automation efficiently optimizes communication workflows. The platform's intuitive design and seamless integration streamline processes, enhancing productivity. Its robust features provide a comprehensive solution, ensuring a smooth and effective management of channels. Verint Channel Automation stands out as a reliable tool, simplifying complex tasks and fostering a more streamlined and responsive operational environment. **What do you dislike about Verint Channel Automation?** Verint Channel Automation is somewhat complex, making certain features less user-friendly. The learning curve can be steep, impacting initial ease of use. Additionally, customization options may feel limiting for some specific needs. Despite its effectiveness, addressing these aspects could enhance the overall user experience and make Verint Channel Automation even more accessible and adaptable. **What problems is Verint Channel Automation solving and how is that benefiting you?** Verint Channel Automation efficiently tackles communication bottlenecks, streamlining workflows and boosting productivity. By automating and optimizing channels, it minimizes response times, enhances customer engagement, and ensures a more agile operation. This not only resolves communication challenges but also benefits me by creating a more efficient and responsive environment, ultimately improving my overall experience and effectiveness in managing various channels. ### 3. Verint - Improvising your social presence across the globe **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Verint Channel Automation?** It makes it easy to manage and monitor social media channels and the audience connected to them. The realtime data for social events and the ability to trace back the history helps the organization to boost their online presence across the world **What do you dislike about Verint Channel Automation?** The only disadvantage observed was using the search. It needs to improvise the search to showcase exact results for the specific term along with sentiment analysis. **What problems is Verint Channel Automation solving and how is that benefiting you?** Verint Social Engagement improves to build the online presence of the company so that prospective clients across the globe can trust it's authenticity and brand value. The best part of the tool is to aggregate the data which helps to understand the expectations of the customers. ### 4. Good Security Features **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Verint Channel Automation?** provide features to help organizations adhere to regulatory requirements and ensure data security and privacy in their social media interactions **What do you dislike about Verint Channel Automation?** Support sometime take too long to have an answer for latin america clients **What problems is Verint Channel Automation solving and how is that benefiting you?** integrate with other customer relationship management (CRM) tools, marketing automation systems, and analytics platforms, allowing businesses to have a comprehensive view of their customer interactions ### 5. Easy to Use & Happy with my work flow **Rating:** 4.0/5.0 stars **Reviewed by:** Ariana B. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Verint Channel Automation?** I like that we can manage multiple platforms at the same time and easily route things to other que's when needed. This makes our job very simple and we are able to solve issues quickly. **What do you dislike about Verint Channel Automation?** Sometimes there is a glitch or two and we do not get a comment or message right away. It causes a lag in response time and we take that seriously wanting to respond as fast as possible to our customers. **What problems is Verint Channel Automation solving and how is that benefiting you?** We use this platform to keep track of customer issues, comments and to route and solve any problems. There are many times when our pages have horrible comments posted, we are able to identify them right away and hide or delete them before they cause an issue. We are also able to ban disruptive people! This is a very helpful feature. ### 6. It is easy to use and navigate around **Rating:** 4.0/5.0 stars **Reviewed by:** Jacquelyne N. | Customer Service Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Verint Channel Automation?** You can get start of the data in Verint and it is easily accessible. **What do you dislike about Verint Channel Automation?** Not able to view password when inputing, if there is an error you have to write again. Not able to delete messages sent privately or edit. **What problems is Verint Channel Automation solving and how is that benefiting you?** It accomodates different social media platforms which makes it easy to respond. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Verint Channel Automation?** I love how easy it is to be able to go through so many of the messages at once. Being able to categorize and leave internal notes is also very helpful. **What do you dislike about Verint Channel Automation?** It rarely happens but there are errors where we are not able to respond to some of the comments. **What problems is Verint Channel Automation solving and how is that benefiting you?** It is allowing me the opportunity to be efficient and quickly go through my job. It makes it much more productive for me. ### 8. Verint Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan H. | Sr. Consumer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Verint Channel Automation?** To see messages from different platforms seamlessly and in real-time. **What do you dislike about Verint Channel Automation?** Limitation of reports readily available. **What problems is Verint Channel Automation solving and how is that benefiting you?** flexibility with users profiles to add more data. ### 9. Verint Messaging is a fantastic work tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Verint Channel Automation?** Everything is laid out very smoothly and makes sense to every tea member with little to no additional training required! **What do you dislike about Verint Channel Automation?** There are times where it will glitch or it is slow to route tickets. **What problems is Verint Channel Automation solving and how is that benefiting you?** We are able to connect with customers across all important social platforms with no longstanding issues, optimizing our engagement. ### 10. Social Media Monitoring at work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Verint Channel Automation?** That it's quick and easy to use. It also allows us to help our members. **What do you dislike about Verint Channel Automation?** That is doesn't tell you if a message was deleted. **What problems is Verint Channel Automation solving and how is that benefiting you?** It's helping us talk to our members to assist them with their medical care. ### 11. Satisfied Daily Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle J. | Senior Social Media Employee, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Verint Channel Automation?** So easy to see all details and filter - seeing followers, bans, etc. **What do you dislike about Verint Channel Automation?** Hold queue still needs work - also more platforms need added. **What problems is Verint Channel Automation solving and how is that benefiting you?** When an issue is reported, it is resolved quickly. ### 12. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Verint Channel Automation?** I enjoy being able to see all previous messages from the user **What do you dislike about Verint Channel Automation?** I do not like that you are um able to change the close reason after a case has closed. **What problems is Verint Channel Automation solving and how is that benefiting you?** It's solving an ability to connect with customers ### 13. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Verint Channel Automation?** It integrates well with Zendesk and allows form a more seamless workflow **What do you dislike about Verint Channel Automation?** The turn over of staff at Conversocial. People are constantly coming and going; haven’t worked with a rep for longer than a year. **What problems is Verint Channel Automation solving and how is that benefiting you?** Our access to multiple review sites and contact channels ### 14. A strong contender in the social field with a good range of features. **Rating:** 3.5/5.0 stars **Reviewed by:** Darren C. | Operational Analyst, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Verint Channel Automation?** Conversocial is very good at separating out the bits we actually need from the customer conversations with their rules engine. This allow us to get right to the heart of customer concerns before they escalate in to serious issues. As a company that deals with emotive occasions this is an important ability for us allowing us to keep customers from becoming detractors. **What do you dislike about Verint Channel Automation?** It would be great if we had more immediate control over rules with the ability to add and remove. It would also be great if we could create our own reports using widgets, rather than having to rely on standard options. **Recommendations to others considering Verint Channel Automation:** Be clear on what you want to achieve with your social strategy, then use this when you discuss your implementation. It will ensure that what you start with is a close match for what you need. There will be a settling in period and it's important to have regular discussion regarding what works and what doesn't, so that you can streamline and optimise the experience. **What problems is Verint Channel Automation solving and how is that benefiting you?** we have seen our speed of resolution increased over the last couple of years thanks to the ability it gives us to target the customer that need help instantly. ### 15. Great for community management! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Verint Channel Automation?** I liked that I was able to assign questions to specific team members in order to create efficiencies when responding on social. **What do you dislike about Verint Channel Automation?** Downside was the categorizing the positive sentiment from the negative. It wasn't always accurate to help provide insight for analytics **What problems is Verint Channel Automation solving and how is that benefiting you?** We were using it to help streamline our community management across many platforms. It was a very helpful to have all the responses in one places while having many team members have access to answer questions or flag importance. ### 16. Respond to publications and comments on social media **Rating:** 4.5/5.0 stars **Reviewed by:** Leo R. | Equipo de marketing, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Verint Channel Automation?** Conversocial has one of the best user interfaces I've worked with. It allows us to manage our interactions in social networks at an effectively productive rate and while collecting valuable data on the results of these interactions with our customers. It also allows us to use shortcuts when performing various tasks, such as assigning an item and applying tags. In addition, it provides us with the ability to manage publications on social networks for Marketing purposes, providing writing tools to improve the result. **What do you dislike about Verint Channel Automation?** Conversocial has training modules of the platform in which it is difficult to collaborate if what is desired is to rewrite responses. Allowing users to have certain influences and this aspect could greatly improve the performance of Conversocial. In addition, this platform has certain limitations in certain aspects of social administration, such as monitoring, publication and reports. **Recommendations to others considering Verint Channel Automation:** Conversocial is a recommended tool for Community Management teams that wish to stay organized and be able to act quickly in the face of their interactions in social networks. I also recommend that, before acquiring Conversocial, you specifically define your business objectives, the social networks in which you are active and your brand recognition goal for a specific date. **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial is an excellent platform that allows us to monitor and respond to our publications and comments on social media. In addition, it allows our company to analyze brand mentions and labels with terms associated with our brand, to have a clue about the content of our next publications. ### 17. Develop stronger links with your audience **Rating:** 4.5/5.0 stars **Reviewed by:** Ronda M. | Marketing Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Verint Channel Automation?** Conversocial has many shortcut choices that makes my work so fast when I want to do any keyword search. It allows you to set up notes that, in perspective, are noticeable, enabling us to collect all data in the same place to make more precise choices. But Conversocial's best thing is its ease of use when tracking and hiring multiple social media accounts and its Customer Support, as they always keep us updated with the tickets sent from us regarding any issue. Due to its simplicity and ease of use, Conversocial stuck to me above another social media software. **What do you dislike about Verint Channel Automation?** Conversocial does not allow to ban one user across all websites. It would be nice if they could add a feature to do this with just one click, as it takes too much time to do it manually. Also, as social media interactions take place at any time, it would be nice if Conversocial's had an app to quickly access from my smartphone. **Recommendations to others considering Verint Channel Automation:** This software would be a great asset for any Marketing team wanting to engage with its audience better. If you decide to buy this product, you must know the actual amount of content your company sees every day and establish the rightful strategy to boost those numbers. **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial is used in the Marketing department of my company as a tool for developing stronger links with our global audiences through various social media channels. ### 18. It allows you to give the customer an experience of quality care. **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia W. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2019 **What do you like best about Verint Channel Automation?** I love working with conversocial because it allows me to have at hand all the necessary tools to give the client an incredible attention experience, I like conversocial because it gives the brand the opportunity to unify all its social networks on the same platform and be able to occupy greater ground when reaching the potential client. I like it because it generates an analysis report of all the interactions with the clients, you can also group all the messages, comments and questions of the users in the same tray and you can solve one by one until leaving the tray empty. **What do you dislike about Verint Channel Automation?** An opportunity for improvement that I would love to see in conversocial is that I had a trial version with all its benefits, so that at the time of inquiring between applications we can see how powerful this platform is. **Recommendations to others considering Verint Channel Automation:** I recommend conversocial is a platform that exceeds all expectations and also focuses on customer service and all the tools it has are aimed at strengthening that sector. That is why and many other benefits that you can notice if you use it, I recommend it. **What problems is Verint Channel Automation solving and how is that benefiting you?** We have managed to reach the customer with a lot of quality and also with clarity, we are always available to our customers through social networks, this has allowed us to increase the satisfaction of our customers and provide the company with a quality image, a company that He always serves his clients. ### 19. It allows you to pull reports to identify trends **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron W. | Commission Sales Associate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2019 **What do you like best about Verint Channel Automation?** You’re able to choose between different levels of management, so managers are able to set limitations on different ability levels within specific teams, and they can even edit responses when it’s needed. Besides, you can use tags and filters very easily with some shortcuts, which help you to assign a tag to an item and pull up each of the tags within the platform or open up an external report. It’s amazing because it prioritizes audience conversations based on specific keywords and phrases. **What do you dislike about Verint Channel Automation?** If you have to handle too many posts (I'd say more than 100), it can be confusing because it will only show 20 per page, and longer messages will not be shown completely. Although this is not a big issue, I hope it could improve. Also, I would like to be able to tag users from Conversocial but it’s not possible. **Recommendations to others considering Verint Channel Automation:** I would recommend Conversocial for social media groups which have to handle with several reactions from its audiences daily, specially if they have to handle several accounts. If you only have one or two accounts with a low volume of messages, then you probably don't need Conversocial. **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial is currently being used by the Social Media Team Managers in the Sales department to assign incoming responses to team members, filter content, sort through responses and tag them, etc. It also allows us to pull reports to identify trends and see the audience's reaction to our content. Conversocial addresses all the daily activity and engagement we see on several social media platforms, specially Facebook and Twitter. ### 20. The best to manage the interaction. **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Verint Channel Automation?** What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously. It allows you to schedule the publications so that they are published at a specific time more oriented with the campaign. It allows us to organize messages in a queue to give a timely response to customers and thus improve the interaction with our users and generate a better reading of our brand.It allows us to monitor the traffic of social networks in real time and we can see what is the compartment of our customers and know what we should focus on. **What do you dislike about Verint Channel Automation?** In its operation is very good but has some opportunities for improvement that I think you should attend to continue to grow and innovate does not allow more than one application of the same platform, I think this is a disadvantage because you should think about the possibility that you have to work with more than one of these platforms at the same time. **Recommendations to others considering Verint Channel Automation:** I recommend conversocial because it is one of the best tools when managing communication through networks. It shows that it is an application that is constantly looking to innovate and that's why I recommend it. **What problems is Verint Channel Automation solving and how is that benefiting you?** It has allowed us to better manage our social networks and improve our interaction with customers, we have reduced response times and we do not leave anyone pending or waiting. Really fascinating how we improve customer service indicators as a result of using this application. ### 21. Conversocial will be like your best friend, always faithful. **Rating:** 4.5/5.0 stars **Reviewed by:** Alicia B. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Verint Channel Automation?** conversocial is addictive once you start using it you do not want to separate from it, what I like most about conversocial is that you can manage many social networks at the same time, you can program the publications in simultaneous ways, it has a tray where the comments arrive and questions of people and you can go answering until you leave the tray empty so you know that you met all customers, one of the biggest advantages of choosing conversocial is that it allows you to monitor in real time the interaction of users and potential customers. shows analysis reports that are updated second to second. **What do you dislike about Verint Channel Automation?** I can not think of anything to mention, there's something I do not like about Conversocial, it's a quite complete application that offers tools to improve your day to day, I think they have applied the updates very well and ended up having a powerful application. **Recommendations to others considering Verint Channel Automation:** I recommend conversocial to all those people who manage multiple social media accounts and need to plan their campaigns with applications that allow programming publications and tools to answer comments in a dynamic way and respond to all stakeholders, which increases the chances of success of our brand or product. **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial has had a very positive impact on the performance of my social network functions, since with its analysis report we can make decisions at the exact moment and have a clear reading of what happens with the brand. ### 22. Conversocial adapts perfectly to your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Verint Channel Automation?** I like it because it is very easy to monitor several social networks in real time and attend to the customer's concerns at the moment. What I like about conversocial is that it is a tool that adjusts to the needs and you can work it your way, it allows our brand to manage the interaction with the clients and at the same time increase the satisfaction of the experience of using our services. The user interface is super simple and dynamic, it is very easy to select social networks and integrate them. The real-time analysis graphics are one of the strengths of conversocial, it allows you a clear reading of the location of the brand. **What do you dislike about Verint Channel Automation?** There is nothing relevant that I do not like but if you want me to mention any opportunity for improvement, I did not find how to file it in a massive way. And good if they managed to have more accessible plans maybe more people would dare to try it and enjoy it much more. **Recommendations to others considering Verint Channel Automation:** I recommend conversocial because it will allow you to manage the attention of your customers in social networks and to highlight your brand directly. **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial allowed interaction with users in social networks to flow dynamically and we were able to fully satisfy the questions, doubts and comments of all customers. It is a very powerful tool because its user interface is created so that attention is paramount. ### 23. Conversocial is a unique and powerful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Thanay R. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Verint Channel Automation?** It is an incredible platform has many important features one of the most I like is to manage different social networks from the same application, has a great response function to interact with customers in real time. Monitoring the traffic of social networks in a truthful way allows us to improve the interaction with our users. **What do you dislike about Verint Channel Automation?** Until now the only detail that I think should pay attention is the mobile access since it is quite limited. **Recommendations to others considering Verint Channel Automation:** It is a tool to be recommended since it is truly an excellent product. Try it I'm sure you will not regret **What problems is Verint Channel Automation solving and how is that benefiting you?** We have exponentially improved customer service and of course this has generated higher revenues and great progress in the company. ### 24. Great management tool for social channels **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Verint Channel Automation?** Easy to navigate and filter topics and users **What do you dislike about Verint Channel Automation?** Can sometimes take a while to load if there are many posts to process **What problems is Verint Channel Automation solving and how is that benefiting you?** Provide customer service to users across different social platforms ### 25. Conversocial is a unique platform that is easy to understand and use **Rating:** 5.0/5.0 stars **Reviewed by:** Dubrazka W. | Customer Support Professional, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Verint Channel Automation?** It allows managing and integrating multiple social networks facilitating the monitoring of them in real time. Real-time analysis charts are a very unique and extremely effective function of Conversocial. Applying labels for categorization is also a very good feature to speed up the work. **What do you dislike about Verint Channel Automation?** What I dislike about Conversocial is that there is no application. It would be great if I created an application for my phone. **Recommendations to others considering Verint Channel Automation:** Recommended 100% is a really amazing platform. **What problems is Verint Channel Automation solving and how is that benefiting you?** We are innovating how to reach the vast majority of our customers and preparing the way for the technological future. ### 26. Conversocial, super easy to use and supports multiple channels **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2019 **What do you like best about Verint Channel Automation?** Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts. **What do you dislike about Verint Channel Automation?** For certain, the real only fault I find about Conversocial is there's no app! It would be great if Conversocial would create an app for my phone, it would make it so much better for me to manage more calls when I'm away and would definitely be nice if the prices were more reasonable. **Recommendations to others considering Verint Channel Automation:** I definitely recommend using Conversocial if you're looking for a simple easy to use and effective tool with a great tech support team that will act quickly to any issues you may have **What problems is Verint Channel Automation solving and how is that benefiting you?** Conversocial has a great tech support team and are always very quick to respond when anyone experiences any issues and with Conversocial I don't have to keep clicking around to view any previous engagements.Unlike with others, Conversocial has a very efficient way of providing this data which also allows you to view how many times any and each user has brought up your company and also you can even view those previous conversations. ### 27. Perfect social media solution **Rating:** 5.0/5.0 stars **Reviewed by:** Peter W. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Verint Channel Automation?** When dealing with multiple social nedia platforms such as Twitter and Facebook, this platform really performs well. Multi tasking ability out performs its rivals. Generic, user friendly and the remote login facility ensures secure and adequate monitoting. Realtime stats are a God send for management. **What do you dislike about Verint Channel Automation?** To be honest, nothing. It is user friendly, just log in and go. It tends to struggle when you have many staff logged in at once for example, frontline customer service, management and quality analysts but it does its job very well. **Recommendations to others considering Verint Channel Automation:** You will not be disappointed. It is cost effective, modern and it multi taaks exceptionally well. Perfect for SME mainly. **What problems is Verint Channel Automation solving and how is that benefiting you?** We are able to enhance our ability to reach out to customers in new modern ways. Everyone uses social media these days and rather than waiting on hold in call queues, social media is preferred by many. This brings you into the future. ### 28. a social footprint at the service of the client **Rating:** 3.5/5.0 stars **Reviewed by:** Adelaida M. | Relay the best platform with the best service., Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Verint Channel Automation?** The monitoring of social networks is the best. My work team used for the monitoring of several social networks and made them converse. **What do you dislike about Verint Channel Automation?** You should have an application for your platform I like it a lot but this is required. **Recommendations to others considering Verint Channel Automation:** The design of the platform is very well posed and it is easy and quick to use at work. I recommend it a lot. **What problems is Verint Channel Automation solving and how is that benefiting you?** No problem to the company has gone well in the use of this platform. ### 29. Conversocial Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2019 **What do you like best about Verint Channel Automation?** What is a virtual platform committed to customer service with digital clients **What do you dislike about Verint Channel Automation?** What is a platform just at the messaging level **Recommendations to others considering Verint Channel Automation:** It is very good, as the platform allows for workflow, automation, as well as greater control in customer service. **What problems is Verint Channel Automation solving and how is that benefiting you?** The way to respond to customer inquiries more quickly ### 30. Best contact center **Rating:** 3.0/5.0 stars **Reviewed by:** William P. | Network Operator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Verint Channel Automation?** Their tracking system is a must have! It has past records of all calls so we can go back and use this tool for our research! **What do you dislike about Verint Channel Automation?** The only dislike I have with this software is that the price is a little high. **What problems is Verint Channel Automation solving and how is that benefiting you?** The benefits are monumental since todays technology we can have the customer just go on to the social media account and talk to us instead of using out touch tone base. ### 31. Fantastic platform and great partners. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Verint Channel Automation?** I love how easy our team find it to use Conversocial's platform, and the fantastic and open dialogue we have with the team at Conversocial reassures us that any Social media issues we have, big or small, will be dealt with quickly and with expertise. **What do you dislike about Verint Channel Automation?** There is nothing that I personally dislike about Conversocial, all our users are very complementary about the platform. **Recommendations to others considering Verint Channel Automation:** Really responsive to the needs of our business, coming to us with opportunities for improvement and with a real finger on the pulse of what is happening across the social media space **What problems is Verint Channel Automation solving and how is that benefiting you?** The need to service our customers through social channels means that having the right platform provider is imperative, especially as customers will continue to shift away from traditional mediums of communication. ### 32. Good for engagement with fans **Rating:** 3.5/5.0 stars **Reviewed by:** Adham H. | Senior Graphic Designer, Social Media Specialist, Photographer, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2018 **What do you like best about Verint Channel Automation?** It's easy to use, pretty decent interface, everything is explained perfectly and great customer support. **What do you dislike about Verint Channel Automation?** It's laggy, especially when you're going through heavy load of conversations, and most of the time if you're flipping through pages it'll bring you back to the first page without even touching anything. **Recommendations to others considering Verint Channel Automation:** I'd definitely recommend it if you have a large fan base on your social media platforms, I worked on conversocial for 2 years and handled one of the biggest accounts in the middle east "Orange telecommunication company" and it helped us a lot, saved time and saved lots of slip ups that happen if you engage with customers manually through the platforms, I would definitely recommend without hesitation. **What problems is Verint Channel Automation solving and how is that benefiting you?** We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually. It's also easy to go through the archives and manage everything or look for a specific conversation with a customer. ### 33. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2018 **What do you like best about Verint Channel Automation?** It is very user-friendly and you can learn it quickly; not much training needed. **What do you dislike about Verint Channel Automation?** Has some glitches occasionally but usually they are easy to fix. **What problems is Verint Channel Automation solving and how is that benefiting you?** Rates of response have greatly gone up ### 34. Conversicials filters helped us bring our Social Media noise level way down. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Verint Channel Automation?** I love the ease of use, the filter options and the gteat customer support! It's slso great that we're able to control the employees access levels. **What do you dislike about Verint Channel Automation?** The statistocs can be tricky to obtain for certain time frames, **Recommendations to others considering Verint Channel Automation:** Very smooth program that really helps brimg down average handle time. **What problems is Verint Channel Automation solving and how is that benefiting you?** With our old software we were seeing every social media post that mentioned our clients name including retweets and junk. Conversocial allows our client to set up only what platforms and keywords they need us to monitor. ### 35. Nice tool, performance issues **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Verint Channel Automation?** I have worked with every social tool out there - Spredfast, Sprinklr, Hootsuite, Expion, Sprout, etc. Conversocial of all the social tools I feel is one of the best designed for actual customer service (vs being designed for execs or social media managers). Case handling is simple and seamless. **What do you dislike about Verint Channel Automation?** Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care. **What problems is Verint Channel Automation solving and how is that benefiting you?** We found that it was easy to handle multiple queues and to follow the history of a case with Conversocial, including notes and every comment the user had ever made for us, thus providing efficient service to our clients. **Official Response from Jason Valdina:** > We did have some latencies in our browser-based user interface 2+ years ago, but those have long been optimized and eliminated. It's 2018, and we invite you to allow us to show you how the platform has advanced since you last recommended it to clients! As a social messaging platform purpose-built for digital customer care, our Conversation Case Management, customizable agent queues and robust CX analytics are the best in the business. ### 36. Game Changer for Social Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dorit B. | Associate Manager, Social Media Client Services, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Verint Channel Automation?** Conversocial has totally changed the way we address our social users. It has made responding extremely easy and timely with its clean and easy to use platform, and all of the features in between. We're able to capture tons of analytics which helps us improve our social experience even further. The support team alongside our dedicated Conversocial rep have been extremely responsive and helpful with any questions we've brought up. **What do you dislike about Verint Channel Automation?** I wish that the analytics were a bit more customizable, so that you could see specific key metrics of your choosing as well as what Conversocial already has set up, but it's something I've expressed to our dedicated rep and is something they are working on, which is great news! **What problems is Verint Channel Automation solving and how is that benefiting you?** We are tying together messages received on social to make them easier to respond to in a timely matter. We're avoiding collision of multiple service reps on the same issue, and monitoring trends of specific issues coming in on social. ### 37. Great platform, but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Verint Channel Automation?** The Conversocial platform is a great tool to use for handling and responding to inbound social communications. I use the platform currently for 7 different brands. I like the simplicity of the user interface and the overall layout of the website. I also like the Analytics portion of the platform and find the results to be very useful. **What do you dislike about Verint Channel Automation?** I dislike that it often takes several minutes to import incoming messages from Twitter and Facebook onto the Conversocial platform. This platform delay causes slower response times and ultimately a slower resolution for the customer. **What problems is Verint Channel Automation solving and how is that benefiting you?** The problems we have solved the the Conversocial platform include a variety of customer issues and feedback, including both in-store and web experiences. The platform is a great tool to respond to brand clientele. ### 38. A powerful platform to interact with our users **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio O. | Head of Community Support, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Verint Channel Automation?** Conversocial is a straightforward platform to learn and use with a very quick set-up time too. The way we can approach all of the support conversations coming our way via different Social Media channels in one place is invaluable, and allows us to contact our users far quicker than before. **What do you dislike about Verint Channel Automation?** Not strictly related to the platform, but we'd love a quicker/more efficient way to promote our Social Media channels so that we can filter more conversations through Conversocial. **What problems is Verint Channel Automation solving and how is that benefiting you?** Being contacted via multiple channels was previously a slow process, but this has now improved massively. Additionally, the ability to assess all of our Social Media support in one place makes looking at analytics and drawing insights far easier. ### 39. It is very convenient to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Verint Channel Automation?** I like how it is so easy to essy. I enjoy using it **What do you dislike about Verint Channel Automation?** It sometimes may be very difficult to use **What problems is Verint Channel Automation solving and how is that benefiting you?** It is super easy to communicate ### 40. Assistance on the go **Rating:** 3.5/5.0 stars **Reviewed by:** Janelle A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Verint Channel Automation?** Being able to assist customers on their time and when it best suits their needs. **What do you dislike about Verint Channel Automation?** Technical issues such as too much traffic flow at once. **What problems is Verint Channel Automation solving and how is that benefiting you?** Traveling needs such as flight cancellations and alternative travel arrangements. The customers no longer have to sit and hold for someone and go do other things on their own time. ### 41. Great product, easy to use and great for managing social customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Verint Channel Automation?** Best part of Conversocial is by far the ease of use - it acts similarly to an email inbox and means no customer is missed. The complaint handling functions are very good and managing workforce within it is also easy. Great support from the Conversocial team too! They know their stuff. **What do you dislike about Verint Channel Automation?** It would be great if you could customise your platform to enable you to add in new features - the platform is very much "One size fits all" - with that said, it really is the best fit we could find and great for what we needed. **Recommendations to others considering Verint Channel Automation:** Go for it! **What problems is Verint Channel Automation solving and how is that benefiting you?** It provides us with a secure audit trail of customers and the conversations we have. Massively improves efficiency and allows us to be able to record individual stats on users. Our customer satisfaction increase is for sure a direct effect from us using Conversocial. ### 42. Conversocial is a must for anyone working with multiple social channels **Rating:** 5.0/5.0 stars **Reviewed by:** Olga M. | Digital and Social Media Lead, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2017 **What do you like best about Verint Channel Automation?** The ability to see all messages in 1 place. It also allows full visibility on responses made and how quickly the responses were made. The account management and support is outstanding. **What do you dislike about Verint Channel Automation?** The reporting can be a little restrictive at times overall though, I'm a happy Customer ! **What problems is Verint Channel Automation solving and how is that benefiting you?** It allows me to report to the business on how we're performing which aids me in building my online strategy. The ability to see all previous conversations helps the team hugely, saves time and the ability to see feedback from customers is a great boost to morale. ### 43. A great platform to help support our digital customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mick S. | Digital Services Success Manager, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Verint Channel Automation?** It is the best platform for managing our customer contacts and fully supporting the customer journey. The analytics help me promote how well the digital department is working across all digital customer outlets. **What do you dislike about Verint Channel Automation?** I have worked with Conversocial for over 2 years and I have yet to find something that has not met my expectations. **Recommendations to others considering Verint Channel Automation:** Do your own comparisons, check out other providers,... and you will see that Conversocial is the best platform, with the best service for the best price. **What problems is Verint Channel Automation solving and how is that benefiting you?** Since using Conversocial, I have been able to show the impact of having a top performing Digital platform to help me service our customer base. Reducing AHT and average speed of response to not only top of the industry but top of the digital environment standard. ### 44. A product ahead of the times and continually improving to deliver a fast quality digital experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart W. | Digital Services Operations Manager, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Verint Channel Automation?** The analytics that Conversocial provides allows us to continually look at the reasons why customers contact us so we can improve the customer journey. The product is also user friendly. **What do you dislike about Verint Channel Automation?** There is nothing that we at First Utility happen to dislike with Conversocial. We're currently pushing the team and our account manager to deploy Whatsapp to give us another digital channel for our customers to contact us. **Recommendations to others considering Verint Channel Automation:** You won't look back **What problems is Verint Channel Automation solving and how is that benefiting you?** We've been able to demonstrate the commercial benefits of having a platform to support our digital operation. Not only are we able to reduce costs due to working concurrently, but we're able to provide a better service which is shown through our CSAT scores in comparison to traditional contact methods such as call/email ### 45. It works **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Store Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Verint Channel Automation?** I like the fact that it actually works!! **What do you dislike about Verint Channel Automation?** I dislike the interface of it sometimes... **What problems is Verint Channel Automation solving and how is that benefiting you?** Hearing positive and negative feedback. ### 46. Great Product - Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2017 **What do you like best about Verint Channel Automation?** The product itself is easy to use and doesn't suffer from many bugs or outages. When it does happen the support team is always extremely supportive. **What do you dislike about Verint Channel Automation?** Would like it if there was a support number that could be used to get in touch in times of outages with the product. Support responds very quickly to emails however I feel it would be better to have a bridge for calls during such instances. **What problems is Verint Channel Automation solving and how is that benefiting you?** NA ### 47. Social Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Carole C. | corporate contact centre manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Verint Channel Automation?** I like the fact it is built to deliver great customer service. It is easy to use and easy to understand. **What do you dislike about Verint Channel Automation?** Nothing- i find the platform is not the cheapest but you get what you pay for in spades **What problems is Verint Channel Automation solving and how is that benefiting you?** I have been able to increase the amount of social contacts without increasing headcount - AHT, utilisation and of course CSAT are all improved ### 48. Best tool for customer service and social interaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2017 **What do you like best about Verint Channel Automation?** Conversocial is the only app that you can rely on regards of your Facebook Ads. We've tried most of the options out there and only one to not miss one comment for our team to register. Also, their insights and metrics are one of the thinks that sets them apart from their competitors. **What do you dislike about Verint Channel Automation?** Instagram is still the thing they have to work on but yet Instagram is not easy for any platform to have access and work some features on it. **What problems is Verint Channel Automation solving and how is that benefiting you?** Social interactions, and all type of customer service. ### 49. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Verint Channel Automation?** Good software and very useful can use for work **What do you dislike about Verint Channel Automation?** The price can be quite affordable but should definitely be cheaper **What problems is Verint Channel Automation solving and how is that benefiting you?** Connections ### 50. Excellent product Conversocial **Rating:** 4.5/5.0 stars **Reviewed by:** Meirin A. | Diseñador gráfico, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Verint Channel Automation?** I like this application because allows me to manage multiple social networks, help me improve and make more fluid conversation on social platforms (like twitter and Facebook) and it's a great tool for teamwork where you can share the information necessary for daily work, all in one place. **What do you dislike about Verint Channel Automation?** At this moment I didn't discover any flaw of Conversocial, definitely I recommend this app. **What problems is Verint Channel Automation solving and how is that benefiting you?** After start using Conversocial I could maintain direct contact (along with my working group) with my clients via social networks without any problems, and because this allowed me to increase my business sales. ## Verint Channel Automation Discussions - [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment - [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment - [View Verint Channel Automation pricing details and edition comparison](https://www.g2.com/products/verint-channel-automation/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+00%3A56%3A43+-0500&secure%5Bsession_id%5D=74acedfa-2330-476f-b1bd-28547f688f88&secure%5Btoken%5D=cd8f5b84028f0e7e8c6aa763548d3de4bbfb020f581e7dbaf126bf8cb3a1935a&format=llm_user) ## Verint Channel Automation Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Content** - Types - Migration - Publishing - UGC **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Analytics** - Product Insights - Social Listening - Campaigns **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Verint Channel Automation Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,709 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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