Best Customer Communications Management Software - Page 6
Customer communications management (CCM) software provides companies with a single view of customer interactions across multiple channels. Whether the contacts come from phone calls, emails, social media, or other channels, customer communications management tools maintain a clear record of all relevant data. CCM tools are critical to providing consistent service across all dealings and channels, given that multiple departments and job functions interact with customers.
Customer communications management tools share some characteristics with marketing account management software, such as data quality, automation around the segmentation and delivery of communications, and the creation of landing pages. However, customer communications management is more tightly focused on the delivery and exchange of information, rather than the outcomes, and provides more value around inbound communications.
To qualify for inclusion in the Customer Communications Management category, a product must:
Best Customer Communications Management Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The best cloud call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Ki
- 58% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o
- Computer Software
- 77% Small-Business
- 23% Mid-Market
51 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
As a leading provider of customer engagement and marketing technology services, EngageLab has established partnerships with hundreds of leading enterprises in various industries, including tech, Inter
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
EngageOne Communicate makes it easy for staff members to efficiently engage customers in ways that are accurate, personalised and totally compliant.
- 67% Small-Business
- 33% Enterprise
3,992 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Revolutionize outreach with GetThru, your P2P texting and calling powerhouse. Tailored for politics, education, or non-profits, it connects you seamlessly with members and supporters. Key Features:
- Non-Profit Organization Management
- Civic & Social Organization
- 68% Small-Business
- 27% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Masergy provides global enterprises fully-managed networking, cloud communications, and cybersecurity solutions with the industry's best client experience.
- 45% Mid-Market
- 45% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 67% Mid-Market
- 33% Small-Business
2,281 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NovaTalks is an omnichannel customer care platform that allows companies to merge their messengers into one intuitive dashboard. NovaTalks was developed by a team of Ukrainian developers from NovaIT-a
- 67% Enterprise
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pluspoint is the all-in-one, AI-powered platform that helps multi-location businesses boost local SEO, ensure a consistent customer experience, and grow online. Easily manage reviews from email, SM
- 50% Mid-Market
- 50% Small-Business
6 Twitter followers
- Overview
- User Satisfaction
- Seller Details
WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles
- Information Technology and Services
- 54% Mid-Market
- 43% Small-Business
65 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boo
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Seamlessly connect healthcare systems, enhance data exchange, and empower your payer team, your providers, and your members (patients) with secure network and mobile access to patient clinical records
- 50% Small-Business
- 50% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact
- Computer Software
- Information Technology and Services
- 55% Small-Business
- 43% Mid-Market
12,128 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CEQUENS is a leading provider of AI-powered communication solutions dedicated to empowering businesses with innovative and customer-centric solutions. We are on a mission to simplify customer engageme
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
CSG has leveraged more than 35 years of experience as a leading provider of multi-channel customer interaction solutions to form the most powerful customer communication service on the market. Seamles
- 50% Mid-Market
- 50% Enterprise
3,182 Twitter followers
