Best Customer Communications Management Software for for Small Business - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Communications Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Communications Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Communications Management category.

In addition to qualifying for inclusion in the Customer Communications Management Software category, to qualify for inclusion in the Small Business Customer Communications Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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40 Listings in Small Business Customer Communications Management Available

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    G2 Score
Tidio
(1,618)4.7 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
    • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
    • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    121
    Chatbots
    113
    Chat Features
    95
    Features
    86
    Cons
    Expensive
    73
    Cost
    44
    Limited Features
    42
    Usage Limitations
    39
    Missing Features
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Personalization
    Average: 8.6
    8.2
    Communications Strategy Development
    Average: 8.7
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
  • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
  • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
121
Chatbots
113
Chat Features
95
Features
86
Cons
Expensive
73
Cost
44
Limited Features
42
Usage Limitations
39
Missing Features
36
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.2
Personalization
Average: 8.6
8.2
Communications Strategy Development
Average: 8.7
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,276 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Thena
(63)4.9 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$64.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    30
    Ease of Use
    30
    Features
    25
    Communication
    24
    Customer Satisfaction
    19
    Cons
    Missing Features
    5
    Limited Customization
    4
    Limited Features
    4
    Integration Issues
    3
    Limited Integrations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    9.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thena
    Company Website
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    561 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their cu

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 40% Mid-Market
Thena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
30
Ease of Use
30
Features
25
Communication
24
Customer Satisfaction
19
Cons
Missing Features
5
Limited Customization
4
Limited Features
4
Integration Issues
3
Limited Integrations
3
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
9.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Thena
Company Website
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
561 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®

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HelpCrunch
(227)4.7 out of 5
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Customer Support
    24
    Helpful
    24
    Features
    19
    Chat Features
    13
    Cons
    Missing Features
    11
    Chat Functionality
    9
    Limited Features
    9
    Chat Functionality Issues
    5
    Chat Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    9.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 15% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Customer Support
24
Helpful
24
Features
19
Chat Features
13
Cons
Missing Features
11
Chat Functionality
9
Limited Features
9
Chat Functionality Issues
5
Chat Issues
5
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.7
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
9.3
Inbound Identification
Average: 8.5
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
331 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Read HelpCrunch Reviews
Help Scout
(407)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    10
    Customer Support
    8
    Helpful
    8
    Intuitive
    6
    Cons
    Missing Features
    8
    Email Management
    6
    Limited Features
    6
    Email Issues
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    7.9
    Communications Strategy Development
    Average: 8.7
    9.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,819 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    250 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
10
Customer Support
8
Helpful
8
Intuitive
6
Cons
Missing Features
8
Email Management
6
Limited Features
6
Email Issues
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
7.9
Communications Strategy Development
Average: 8.7
9.2
Inbound Identification
Average: 8.5
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,819 Twitter followers
LinkedIn® Page
www.linkedin.com
250 employees on LinkedIn®
Atlas Support
(22)4.9 out of 5
13th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 91% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atlas Support is a ticket management system that provides an intuitive platform for handling customer support tickets.
    • Users frequently mention the responsiveness and helpfulness of the Atlas Support team, the system's ease of use, and its ability to customize features to fit specific needs.
    • Reviewers experienced issues with the system creating new tickets for email replies and expressed a desire for more advanced reporting features and a mobile app.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atlas Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Helpful
    12
    Ease of Use
    11
    Features
    7
    Integrations
    7
    Cons
    Missing Features
    3
    Integration Issues
    2
    Lack of Integrations
    2
    Difficult Implementation
    1
    Inadequate Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atlas Support features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    9.6
    Communications Strategy Development
    Average: 8.7
    9.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlas Support Inc
    Year Founded
    2021
    HQ Location
    Pleasanton, US
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 91% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atlas Support is a ticket management system that provides an intuitive platform for handling customer support tickets.
  • Users frequently mention the responsiveness and helpfulness of the Atlas Support team, the system's ease of use, and its ability to customize features to fit specific needs.
  • Reviewers experienced issues with the system creating new tickets for email replies and expressed a desire for more advanced reporting features and a mobile app.
Atlas Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Helpful
12
Ease of Use
11
Features
7
Integrations
7
Cons
Missing Features
3
Integration Issues
2
Lack of Integrations
2
Difficult Implementation
1
Inadequate Reporting
1
Atlas Support features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
9.6
Communications Strategy Development
Average: 8.7
9.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Atlas Support Inc
Year Founded
2021
HQ Location
Pleasanton, US
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Atlas Support Reviews
RingCentral Contact Center
(147)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Features
    9
    User Interface
    8
    Call Management
    7
    Intuitive
    7
    Cons
    Call Issues
    8
    Call Functionality
    6
    Missing Features
    6
    Call Quality Issues
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.2
    Personalization
    Average: 8.6
    6.3
    Communications Strategy Development
    Average: 8.7
    8.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    63,418 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,160 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Features
9
User Interface
8
Call Management
7
Intuitive
7
Cons
Call Issues
8
Call Functionality
6
Missing Features
6
Call Quality Issues
5
Integration Issues
4
RingCentral Contact Center features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
7.2
Personalization
Average: 8.6
6.3
Communications Strategy Development
Average: 8.7
8.6
Inbound Identification
Average: 8.5
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
63,418 Twitter followers
LinkedIn® Page
www.linkedin.com
6,160 employees on LinkedIn®
Get a quote
Trengo
(229)4.3 out of 5
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Personalization
    Average: 8.6
    7.6
    Communications Strategy Development
    Average: 8.7
    7.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.7
Personalization
Average: 8.6
7.6
Communications Strategy Development
Average: 8.7
7.6
Inbound Identification
Average: 8.5
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Read Trengo Reviews
SleekFlow
(164)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a communication platform that consolidates messages from various channels and offers automation features for efficient customer interaction.
    • Users like the platform's ease of use, automation capabilities, and omnichannel messaging feature, which streamline workflows, save time, and improve customer engagement.
    • Users mentioned issues with the platform's user interface, limitations in customization and analytics, occasional bugs, and high costs for certain features and add-ons.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SleekFlow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Customer Support
    74
    Helpful
    44
    Features
    41
    Automation
    38
    Cons
    Messaging Issues
    26
    Missing Features
    26
    Expensive
    25
    Bugs
    22
    Software Bugs
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Personalization
    Average: 8.6
    8.2
    Communications Strategy Development
    Average: 8.7
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    85 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging ch

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a communication platform that consolidates messages from various channels and offers automation features for efficient customer interaction.
  • Users like the platform's ease of use, automation capabilities, and omnichannel messaging feature, which streamline workflows, save time, and improve customer engagement.
  • Users mentioned issues with the platform's user interface, limitations in customization and analytics, occasional bugs, and high costs for certain features and add-ons.
SleekFlow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Customer Support
74
Helpful
44
Features
41
Automation
38
Cons
Messaging Issues
26
Missing Features
26
Expensive
25
Bugs
22
Software Bugs
20
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Personalization
Average: 8.6
8.2
Communications Strategy Development
Average: 8.7
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
85 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Read SleekFlow Reviews
Chekkit
(153)4.9 out of 5
Save to My Lists
Entry Level Price:$149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

    Users
    • Owner
    • Manager
    Industries
    • Retail
    • Luxury Goods & Jewelry
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chekkit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Affordable
    1
    Feature Development
    1
    Helpful
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chekkit features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chekkit
    Year Founded
    2016
    HQ Location
    Winnipeg
    Twitter
    @getchekkit
    210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

Users
  • Owner
  • Manager
Industries
  • Retail
  • Luxury Goods & Jewelry
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Chekkit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Affordable
1
Feature Development
1
Helpful
1
Cons
This product has not yet received any negative sentiments.
Chekkit features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Chekkit
Year Founded
2016
HQ Location
Winnipeg
Twitter
@getchekkit
210 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read Chekkit Reviews
Adobe Experience Manager
(328)4.0 out of 5
View top Consulting Services for Adobe Experience Manager
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe Experience Manager, part of Adobe Experience Cloud, combines digital asset management with the power of a content management system. Adobe Experience Manager Sites is an AI-powered content m

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 45% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Adobe Experience Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    Content Management
    36
    Features
    29
    Integrations
    26
    Easy Integrations
    24
    Cons
    Complex Usability
    27
    Learning Curve
    23
    Expensive
    22
    Cost Issues
    19
    Complexity
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Adobe Experience Manager features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.7
    8.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Adobe
    Company Website
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    974,326 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42,285 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe Experience Manager, part of Adobe Experience Cloud, combines digital asset management with the power of a content management system. Adobe Experience Manager Sites is an AI-powered content m

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 45% Enterprise
  • 27% Mid-Market
Adobe Experience Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
Content Management
36
Features
29
Integrations
26
Easy Integrations
24
Cons
Complex Usability
27
Learning Curve
23
Expensive
22
Cost Issues
19
Complexity
16
Adobe Experience Manager features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.7
8.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Adobe
Company Website
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
974,326 Twitter followers
LinkedIn® Page
www.linkedin.com
42,285 employees on LinkedIn®
Get a quote
Prokeep
(30)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce;

    Users
    No information available
    Industries
    • Wholesale
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Prokeep Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Helpful
    13
    Easy Communication
    12
    Communication
    11
    Messaging
    11
    Cons
    Chat Functionality
    8
    Limited Texting Features
    8
    Missing Features
    4
    Inadequate Response System
    3
    Reporting Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prokeep features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Personalization
    Average: 8.6
    7.7
    Communications Strategy Development
    Average: 8.7
    7.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prokeep
    Year Founded
    2016
    HQ Location
    New Orleans, US
    Twitter
    @prokeephq
    30 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce;

Users
No information available
Industries
  • Wholesale
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Prokeep Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Helpful
13
Easy Communication
12
Communication
11
Messaging
11
Cons
Chat Functionality
8
Limited Texting Features
8
Missing Features
4
Inadequate Response System
3
Reporting Issues
3
Prokeep features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.0
Personalization
Average: 8.6
7.7
Communications Strategy Development
Average: 8.7
7.2
Inbound Identification
Average: 8.5
Seller Details
Seller
Prokeep
Year Founded
2016
HQ Location
New Orleans, US
Twitter
@prokeephq
30 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Read Prokeep Reviews
Pylon
(50)4.9 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps comp

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pylon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    21
    Features
    20
    Helpful
    19
    Integrations
    19
    Cons
    Limited Features
    8
    Limited Integrations
    5
    Steep Learning Curve
    5
    Integration Issues
    4
    Lack of Integrations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.7
    8.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps comp

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Pylon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
21
Features
20
Helpful
19
Integrations
19
Cons
Limited Features
8
Limited Integrations
5
Steep Learning Curve
5
Integration Issues
4
Lack of Integrations
3
Pylon features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.7
8.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Interakt
(63)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt

    Users
    No information available
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 68% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Interakt Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Helpful
    4
    Customer Satisfaction
    3
    Customer Support
    3
    Automation
    2
    Cons
    Learning Curve
    2
    Limited Automation
    2
    Limited Features
    2
    Poor Customer Support
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Interakt features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Personalization
    Average: 8.6
    8.1
    Communications Strategy Development
    Average: 8.7
    7.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt

Users
No information available
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 68% Small-Business
  • 25% Mid-Market
Interakt Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Helpful
4
Customer Satisfaction
3
Customer Support
3
Automation
2
Cons
Learning Curve
2
Limited Automation
2
Limited Features
2
Poor Customer Support
2
Steep Learning Curve
2
Interakt features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.2
Personalization
Average: 8.6
8.1
Communications Strategy Development
Average: 8.7
7.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,024 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Read Interakt Reviews
Omnichat
(26)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Omnichat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Communication
    9
    Engagement
    9
    Features
    9
    Helpful
    9
    Cons
    Learning Curve
    5
    Integration Issues
    4
    Limited Integration
    4
    Steep Learning Curve
    4
    Access Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omnichat features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    8.5
    Communications Strategy Development
    Average: 8.7
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omnichat
    Year Founded
    2017
    HQ Location
    Hong Kong
    LinkedIn® Page
    hk.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Small-Business
  • 46% Mid-Market
Omnichat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Communication
9
Engagement
9
Features
9
Helpful
9
Cons
Learning Curve
5
Integration Issues
4
Limited Integration
4
Steep Learning Curve
4
Access Limitations
3
Omnichat features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
8.5
Communications Strategy Development
Average: 8.7
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Omnichat
Year Founded
2017
HQ Location
Hong Kong
LinkedIn® Page
hk.linkedin.com
124 employees on LinkedIn®
Read Omnichat Reviews
Kimoby
(69)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps busi

    Users
    • Service Advisor
    Industries
    • Automotive
    Market Segment
    • 57% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kimoby Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Communication
    2
    Ease of Use
    1
    Time-Saving
    1
    Cons
    Missing Features
    1
    SMS Issues
    1
    Software Glitches
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kimoby features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    9.8
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kimoby
    Year Founded
    2013
    HQ Location
    Québec, CA
    Twitter
    @kimobySMS
    656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps busi

Users
  • Service Advisor
Industries
  • Automotive
Market Segment
  • 57% Small-Business
  • 41% Mid-Market
Kimoby Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Communication
2
Ease of Use
1
Time-Saving
1
Cons
Missing Features
1
SMS Issues
1
Software Glitches
1
Kimoby features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
9.8
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Kimoby
Year Founded
2013
HQ Location
Québec, CA
Twitter
@kimobySMS
656 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Read Kimoby Reviews
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