Kimoby
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Kimoby
By Kimoby
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4.8 out of 5 stars
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Kimoby Reviews & Product Details

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Kimoby Overview

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What is Kimoby?

Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more.

Kimoby Details
Discussions
Kimoby Community
Languages Supported
English, French
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Product Description

Kimoby offers a cloud-based web communication platform for businesses of all sizes to connect with clients through text and multimedia messaging.

How do you position yourself against your competitors?

We are not just a texting service. We offer Business Instant Messaging, a real-time, mobile messaging and marketing communication system designed specifically for service departments to provide a personal, continuous, and contactless experience.

Seller Details
Seller
Kimoby
Year Founded
2013
HQ Location
Québec, CA
Twitter
@kimobySMS
656 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Stéphanie B.
SB
Overview Provided by:
Stéphanie Bédard

Recent Kimoby Reviews

JB
JT B.Small-Business (50 or fewer emp.)
5.0 out of 5
"a huge time saver"
I always hated playing "phone tag" with customers no I can spend more time working and less time on the phone
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Convenient and reliable"
Uncomplicated form of communication for the avid cellphone user and computer savvy advisors
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"KIMOBY WORK WONDERFUL , BEING ABLE TO COMMUNICATE WITH OUR CUSTOMERS VERY QUICKLY."
HAVING THE CUSTOMERS TELEPHONE NUMBERS SET UP IN THE SYSTEM IS FAST TO TEXT TO THEM
Read more
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Kimoby Media

Kimoby Demo - Kimoby Pay
Streamline your payment requests by enabling customers to settle their invoices from their mobile phones.
Kimoby Demo - Appointments
Automated appointment reminders and confirmation responses via instant messaging.
Kimoby Demo - Conversations
Feature-rich texting and multimedia messaging for customer service heroes.
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Have you used Kimoby before?
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69 Kimoby Reviews

4.8 out of 5
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69 Kimoby Reviews
4.8 out of 5
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69 Kimoby Reviews
4.8 out of 5
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Kimoby Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KimobyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MW
Lincoln Concierge/ Business Development Center Agent
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about Kimoby?

The ability to communicate with customers in a fast and efficient way. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I wish it would communicate with CDK more, so if we cancel or reschedule a customer's appointment, it would automatically change on Kimoby. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Kimoby is very easy to use, but make sure to follow the walk-through when first joining so you are aware of all of the features and benefits. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

Not all customers can communicate over a phone call for service updates, questions, etc. When using Kimoby, it gives us the opportunity to choose the form of communication that our customers want or prefer. The text messaging confirmation really helps us get an idea of how many customers are coming in for their appointment the next day, and allows us to communicate with customers who have cancelled/ are asking to reschedule. Customers can also make payments, which saves everyone time. Review collected by and hosted on G2.com.

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JB
general manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
(Original )Information
What do you like best about Kimoby?

I always hated playing "phone tag" with customers no I can spend more time working and less time on the phone Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

It's not that big of a deal, but I wish there were a button to quickly add a customer from any page, like how you can start a message from any page. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

an easier way to recall past conversations Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

every time we have to stop working on a boat and wait for authorization, it cost money in lack of productivity Review collected by and hosted on G2.com.

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EM
Marketing Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kimoby?

Kimoby is easy for our entire staff to use, and clients love it too. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

There's not much we dislike! I suppose that with this system we get a lot of notifications, but those can be tailored in settings. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We needed a simple & cost-effective way to communicate with our Service & Sales clients, and Kimoby provided that and more. When COVID came around, we relied heavily on their Kimoby Pay function that allows clients to pay for their service (incl. receive PDF invoices) via their phone, and even the Sales dept uses it to take vehicle deposits. We also use Kimoby Reviews to automate our review requests to Service clients. Review collected by and hosted on G2.com.

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JS
Service Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Kimoby?

The platform can fit dealers and entire dealer groups as a whole; the options for it's utilization are endless Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Some of the functions are slightly slow to update, such as larger groups for texting and can be slow to sort or search. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Worth the time and money for the growth in CSI it can create alone. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We are utilizing Kimoby for special order processes and follow-up. We have implemented it as an introduction to your advisor, as well as an opportunity for payment of invoices for touchless service during covid. It has also been utilized as a COVID screening solution for service. Review collected by and hosted on G2.com.

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Verified User in Automotive
CA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about Kimoby?

HAVING THE CUSTOMERS TELEPHONE NUMBERS SET UP IN THE SYSTEM IS FAST TO TEXT TO THEM Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

ALL GOOD. I DO NOT HAVE ANY DISLIKES; THE SYSTEM WORK GREAT Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

KEEPING IN FAST TIME TO GET AHOLD OF OUR CUSTOMERS Review collected by and hosted on G2.com.

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TM
Customer Service
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Kimoby?

The ability to translate incoming & outgoinf messages Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

The automations seem to sometimes have more hiccups than they should Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

If you're looking to save time and wanting to reach multiple clients at a time, Kimoby's Automated messages setup is a fantastic tool. It's quick and easy to set up, and if you're ever having issues, the support team is always ready to help right away. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

Solving problems - getting a hold of customers quickly and conveniently for customers. Realized Kimoby pay is a great way to allow for after hour pick up Review collected by and hosted on G2.com.

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JV
Marketing Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kimoby?

Kimoby is super easy to use. I have employees with little to no computer experience and they are able to grasp this program with ease. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I have yet to run into any problems that aren't easily solved by the support team Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Make sure you give Kimoby a trial as if you are using or planning to use "like" services I know this will be your choice in the end Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We use Kimoby to send automated texts to our Automotive service appointments as well as using Kimoby Pay for a contactless pay Review collected by and hosted on G2.com.

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Kevin T.
KT
Service advisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Kimoby?

Ease of use and able to collect payment is the biggest winner here. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Honestly, aside from when the web interface was changed half a year back and it was slow and sluggish. It's been solid using the services. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Just do it! Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

When we're unable to make contact with the client via phone, it's easy to able to just send them a text. Review collected by and hosted on G2.com.

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Barbara S.
BS
S
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Kimoby?

Kimoby is an easy system to communicate with our customers and receive payments. Also a great way to follow up or review previous conversations with customers. Very simple to use and effective. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Only dislike is when a customer previously wanted to stop using the system and then when they want to start using it again, it's not easy to re-add them when they've unsubscribed initially. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

Communication with customers, easier to text than to call and making payments minimize wait time in the dealership. Review collected by and hosted on G2.com.

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Jessica B.
JB
Internal Advisor / Service Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kimoby?

There is so much information and good useful tools in Kimoby; it's hard to keep track. Their staff is right there in chat to help you with any questions (I always have questions), and they're polite and quick to get back to you. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I've only ever had one issue with Kimoby, and it was probably my fault... The data matching wouldn't load any of my information once. However, someone helped me right away and did it for me on their end. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We can reach out to our extensive database of customers very quickly and conveniently all at once, rather than having to go through individual phone calls. Most of our guests also prefer text messages rather than phone calls. Review collected by and hosted on G2.com.

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Pros and Cons Details
Kimoby