Best Contact Center Quality Assurance Software - Page 3

JL
Researched and written by Jeffrey Lin

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as CRM software or help desk software, but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

Facilitate the creation and customization of scorecards for evaluating customer interactions
Offer tools for delivering personalized feedback or coaching sessions to agents
Provide analytics that give insight into team and agent performance
Integrate with other customer service or CRM software
Be specifically intended for use within a call center environment

Best Contact Center Quality Assurance Software At A Glance

Highest Performer:
Best Contender:
Most Niche:
Most Trending:
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Best Contender:
Most Niche:
Most Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
128 Listings in Contact Center Quality Assurance Available
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and function

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 19% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VQ Online Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    1
    Case Management
    1
    Coaching
    1
    Ease of Use
    1
    Efficiency
    1
    Cons
    Layout Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VQ Online features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Evaluation
    Average: 9.1
    9.2
    Calibration
    Average: 8.9
    8.5
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    VereQuest
    Year Founded
    2002
    HQ Location
    Toronto, Ontario
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and function

Users
No information available
Industries
  • Hospital & Health Care
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 19% Small-Business
VQ Online Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
1
Case Management
1
Coaching
1
Ease of Use
1
Efficiency
1
Cons
Layout Issues
1
VQ Online features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
9.5
Evaluation
Average: 9.1
9.2
Calibration
Average: 8.9
8.5
Integrations
Average: 9.0
Seller Details
Seller
VereQuest
Year Founded
2002
HQ Location
Toronto, Ontario
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
(388)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Helpful
    28
    Customer Support
    23
    Intuitive
    22
    Efficiency
    19
    Cons
    Missing Features
    22
    Limited Features
    17
    Lack of Features
    11
    Chat Functionality Issues
    9
    Inaccurate Data Analysis
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Evaluation
    Average: 9.1
    7.7
    Calibration
    Average: 8.9
    7.7
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dixa
    Company Website
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,762 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Helpful
28
Customer Support
23
Intuitive
22
Efficiency
19
Cons
Missing Features
22
Limited Features
17
Lack of Features
11
Chat Functionality Issues
9
Inaccurate Data Analysis
9
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.3
8.3
Evaluation
Average: 9.1
7.7
Calibration
Average: 8.9
7.7
Integrations
Average: 9.0
Seller Details
Seller
Dixa
Company Website
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,762 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®

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Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 57% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    29
    Ease of Use
    20
    Helpful
    19
    Features
    18
    Reliability
    18
    Cons
    Call Issues
    8
    Missing Features
    8
    Connection Issues
    6
    Poor Customer Support
    6
    Call Limitations
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Evaluation
    Average: 9.1
    8.4
    Calibration
    Average: 8.9
    9.0
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,544 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 57% Mid-Market
  • 32% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
29
Ease of Use
20
Helpful
19
Features
18
Reliability
18
Cons
Call Issues
8
Missing Features
8
Connection Issues
6
Poor Customer Support
6
Call Limitations
5
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
9.0
Evaluation
Average: 9.1
8.4
Calibration
Average: 8.9
9.0
Integrations
Average: 9.0
Seller Details
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,544 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 51% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Capturi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    17
    Insights Generation
    17
    Improvement
    16
    Customer Support
    15
    Cons
    Dashboard Issues
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Time-Consuming
    3
    Call Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Capturi features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Evaluation
    Average: 9.1
    8.6
    Calibration
    Average: 8.9
    8.2
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Aarhus, DK
    Twitter
    @capturidotcom
    1,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 51% Mid-Market
  • 29% Small-Business
Capturi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
17
Insights Generation
17
Improvement
16
Customer Support
15
Cons
Dashboard Issues
3
Learning Curve
3
Steep Learning Curve
3
Time-Consuming
3
Call Issues
2
Capturi features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.1
Evaluation
Average: 9.1
8.6
Calibration
Average: 8.9
8.2
Integrations
Average: 9.0
Seller Details
Year Founded
2019
HQ Location
Aarhus, DK
Twitter
@capturidotcom
1,231 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Hospitality
    Market Segment
    • 44% Enterprise
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cresta features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cresta
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    Twitter
    @cresta
    1,184 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    298 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Hospitality
Market Segment
  • 44% Enterprise
  • 41% Mid-Market
Cresta features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cresta
Year Founded
2017
HQ Location
San Francisco, CA
Twitter
@cresta
1,184 Twitter followers
LinkedIn® Page
www.linkedin.com
298 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

    Users
    No information available
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 45% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bright Pattern Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Customer Support
    3
    Ease of Use
    3
    Easy Implementation
    3
    Helpful
    3
    Cons
    Email Issues
    2
    Lack of Clarity
    2
    Limited Customization
    2
    Poor Reporting
    2
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bright Pattern features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Evaluation
    Average: 9.1
    8.5
    Calibration
    Average: 8.9
    8.6
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    San Bruno, CA
    Twitter
    @BrightPatternUS
    2,564 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

Users
No information available
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 45% Mid-Market
  • 35% Small-Business
Bright Pattern Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Customer Support
3
Ease of Use
3
Easy Implementation
3
Helpful
3
Cons
Email Issues
2
Lack of Clarity
2
Limited Customization
2
Poor Reporting
2
AI Limitations
1
Bright Pattern features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.7
Evaluation
Average: 9.1
8.5
Calibration
Average: 8.9
8.6
Integrations
Average: 9.0
Seller Details
Year Founded
2010
HQ Location
San Bruno, CA
Twitter
@BrightPatternUS
2,564 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

    Users
    No information available
    Industries
    • Computer Software
    • Outsourcing/Offshoring
    Market Segment
    • 51% Small-Business
    • 49% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Simple
    3
    Accuracy
    2
    Customer Support
    2
    Efficiency
    2
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Evaluation
    Average: 9.1
    8.9
    Calibration
    Average: 8.9
    9.1
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    47 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

Users
No information available
Industries
  • Computer Software
  • Outsourcing/Offshoring
Market Segment
  • 51% Small-Business
  • 49% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Simple
3
Accuracy
2
Customer Support
2
Efficiency
2
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.7
Evaluation
Average: 9.1
8.9
Calibration
Average: 8.9
9.1
Integrations
Average: 9.0
Seller Details
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
47 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
(79)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 44% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Helpful
    28
    Intuitive
    22
    Features
    17
    Simple
    16
    Cons
    Missing Features
    10
    Limited Options
    9
    Learning Curve
    8
    Slow Performance
    8
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zingtree features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Evaluation
    Average: 9.1
    8.0
    Calibration
    Average: 8.9
    8.8
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 44% Mid-Market
  • 33% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Helpful
28
Intuitive
22
Features
17
Simple
16
Cons
Missing Features
10
Limited Options
9
Learning Curve
8
Slow Performance
8
Limited Customization
7
Zingtree features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
8.9
Evaluation
Average: 9.1
8.0
Calibration
Average: 8.9
8.8
Integrations
Average: 9.0
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
256 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modele

    Users
    No information available
    Industries
    • Outsourcing/Offshoring
    Market Segment
    • 50% Enterprise
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AmplifAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Coaching
    5
    Coaching Efficiency
    5
    Ease of Use
    5
    Helpful
    5
    Performance Tracking
    4
    Cons
    Slow Performance
    3
    Loading Issues
    2
    Poor User Experience
    2
    Slow Loading
    2
    User Interface
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AmplifAI features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.3
    Evaluation
    Average: 9.1
    8.3
    Calibration
    Average: 8.9
    8.7
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    amplifai
    Year Founded
    2020
    HQ Location
    Plano, US
    Twitter
    @amplifAI
    311 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    123 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modele

Users
No information available
Industries
  • Outsourcing/Offshoring
Market Segment
  • 50% Enterprise
  • 40% Mid-Market
AmplifAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Coaching
5
Coaching Efficiency
5
Ease of Use
5
Helpful
5
Performance Tracking
4
Cons
Slow Performance
3
Loading Issues
2
Poor User Experience
2
Slow Loading
2
User Interface
2
AmplifAI features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
8.3
Evaluation
Average: 9.1
8.3
Calibration
Average: 8.9
8.7
Integrations
Average: 9.0
Seller Details
Seller
amplifai
Year Founded
2020
HQ Location
Plano, US
Twitter
@amplifAI
311 Twitter followers
LinkedIn® Page
www.linkedin.com
123 employees on LinkedIn®
(29)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zenarate helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate’s immerses agents in life-like conversation, screen, and chat Simulation Training whi

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 59% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zenarate AI Coach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Integration
    2
    Artificial Intelligence
    2
    Coaching
    2
    Ease of Use
    1
    Employee Development
    1
    Cons
    Inaccurate Information
    1
    Inadequate AI Capabilities
    1
    Lack of Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zenarate AI Coach features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Evaluation
    Average: 9.1
    9.3
    Calibration
    Average: 8.9
    9.8
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zenarate
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, US
    Twitter
    @ZenarateAICoach
    59 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zenarate helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate’s immerses agents in life-like conversation, screen, and chat Simulation Training whi

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 59% Mid-Market
  • 38% Enterprise
Zenarate AI Coach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Integration
2
Artificial Intelligence
2
Coaching
2
Ease of Use
1
Employee Development
1
Cons
Inaccurate Information
1
Inadequate AI Capabilities
1
Lack of Features
1
Missing Features
1
Zenarate AI Coach features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.3
9.3
Evaluation
Average: 9.1
9.3
Calibration
Average: 8.9
9.8
Integrations
Average: 9.0
Seller Details
Seller
Zenarate
Company Website
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ZenarateAICoach
59 Twitter followers
LinkedIn® Page
www.linkedin.com
144 employees on LinkedIn®
(590)4.2 out of 5
Optimized for quick response
Save to My Lists
28% off: $50 per User per Month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aloware is the compliant, AI-driven phone system that works with your CRM to help you improve sales conversations. Empower reps to call and text leads directly from your CRM with access to deal-critic

    Users
    • Account Executive
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aloware is a communication tool for businesses that facilitates connection with customers through calls, text messages, and automation, and integrates with other systems like CRM tools, Go High Level, and Zapier.
    • Users like Aloware's features such as the auto-dialer, text campaigns, call tracking, and the ability to park calls, as well as its AI integration that unifies platforms, and its advanced technology that can help businesses improve their communication and customer service.
    • Reviewers noted some issues with Aloware including slower response time for complex problem resolution, an overwhelming user interface for new users, occasional glitches with HubSpot integration, and a lack of prompt solutions from the support team for uncommon issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aloware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Features
    36
    Helpful
    35
    Integrations
    24
    Easy Integration
    22
    Cons
    Call Issues
    35
    Software Bugs
    30
    Software Glitches
    25
    Connection Issues
    24
    Missing Features
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aloware features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    7.4
    Evaluation
    Average: 9.1
    7.9
    Calibration
    Average: 8.9
    8.5
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aloware
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, California
    Twitter
    @alowaretalk
    381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aloware is the compliant, AI-driven phone system that works with your CRM to help you improve sales conversations. Empower reps to call and text leads directly from your CRM with access to deal-critic

Users
  • Account Executive
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aloware is a communication tool for businesses that facilitates connection with customers through calls, text messages, and automation, and integrates with other systems like CRM tools, Go High Level, and Zapier.
  • Users like Aloware's features such as the auto-dialer, text campaigns, call tracking, and the ability to park calls, as well as its AI integration that unifies platforms, and its advanced technology that can help businesses improve their communication and customer service.
  • Reviewers noted some issues with Aloware including slower response time for complex problem resolution, an overwhelming user interface for new users, occasional glitches with HubSpot integration, and a lack of prompt solutions from the support team for uncommon issues.
Aloware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Features
36
Helpful
35
Integrations
24
Easy Integration
22
Cons
Call Issues
35
Software Bugs
30
Software Glitches
25
Connection Issues
24
Missing Features
21
Aloware features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
7.4
Evaluation
Average: 9.1
7.9
Calibration
Average: 8.9
8.5
Integrations
Average: 9.0
Seller Details
Seller
Aloware
Company Website
Year Founded
2017
HQ Location
Los Angeles, California
Twitter
@alowaretalk
381 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
(203)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a sophisticated and easy-to-use contact center software solution designed to enhance the efficiency and productivity of contact centers. Rated #1 for Quality of Support, Ease of Admin,

    Users
    • Manager
    • Insurance Agent
    Industries
    • Insurance
    • Marketing and Advertising
    Market Segment
    • 48% Small-Business
    • 48% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    82
    Efficiency
    43
    Helpful
    42
    Dialing Features
    30
    Simple
    27
    Cons
    Call Issues
    39
    Dialer Issues
    21
    Missing Features
    12
    Poor Call Quality
    12
    Connection Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DialedIn features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Evaluation
    Average: 9.1
    9.9
    Calibration
    Average: 8.9
    9.5
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a sophisticated and easy-to-use contact center software solution designed to enhance the efficiency and productivity of contact centers. Rated #1 for Quality of Support, Ease of Admin,

Users
  • Manager
  • Insurance Agent
Industries
  • Insurance
  • Marketing and Advertising
Market Segment
  • 48% Small-Business
  • 48% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
82
Efficiency
43
Helpful
42
Dialing Features
30
Simple
27
Cons
Call Issues
39
Dialer Issues
21
Missing Features
12
Poor Call Quality
12
Connection Issues
10
DialedIn features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.3
Evaluation
Average: 9.1
9.9
Calibration
Average: 8.9
9.5
Integrations
Average: 9.0
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
(26)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 88% Mid-Market
    • 8% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallFinder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Helpful
    5
    Recording Features
    4
    Coaching
    3
    Customer Support
    3
    Cons
    Missing Features
    3
    Training Required
    2
    Access Limitations
    1
    Audio Issues
    1
    Call Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallFinder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Evaluation
    Average: 9.1
    8.1
    Calibration
    Average: 8.9
    7.9
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1990
    HQ Location
    South Burlington, VT
    Twitter
    @800response
    436 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

Users
No information available
Industries
No information available
Market Segment
  • 88% Mid-Market
  • 8% Small-Business
CallFinder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Helpful
5
Recording Features
4
Coaching
3
Customer Support
3
Cons
Missing Features
3
Training Required
2
Access Limitations
1
Audio Issues
1
Call Issues
1
CallFinder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
8.1
Evaluation
Average: 9.1
8.1
Calibration
Average: 8.9
7.9
Integrations
Average: 9.0
Seller Details
Company Website
Year Founded
1990
HQ Location
South Burlington, VT
Twitter
@800response
436 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enghouse Interactive specialize in providing contact center software and service solutions that transforms the customer experience. Enghouse’s customer engagement suite, which can handle large volumes

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 60% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enghouse Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    29
    Integrations
    28
    Customer Support
    27
    Easy Integrations
    23
    Cons
    Learning Curve
    22
    Training Deficiency
    14
    Training Required
    13
    Time-Consuming
    12
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enghouse Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    7.5
    Evaluation
    Average: 9.1
    9.2
    Calibration
    Average: 8.9
    10.0
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,490 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,272 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enghouse Interactive specialize in providing contact center software and service solutions that transforms the customer experience. Enghouse’s customer engagement suite, which can handle large volumes

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 60% Mid-Market
  • 23% Enterprise
Enghouse Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
29
Integrations
28
Customer Support
27
Easy Integrations
23
Cons
Learning Curve
22
Training Deficiency
14
Training Required
13
Time-Consuming
12
Steep Learning Curve
11
Enghouse Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
7.5
Evaluation
Average: 9.1
9.2
Calibration
Average: 8.9
10.0
Integrations
Average: 9.0
Seller Details
Company Website
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,490 Twitter followers
LinkedIn® Page
www.linkedin.com
1,272 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

    Users
    No information available
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Abstrakt Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Helpful
    11
    Customer Support
    7
    User Interface
    6
    Daily Use
    5
    Cons
    Accuracy Issues
    13
    Call Issues
    11
    Voice Recognition Issues
    11
    AI Inaccuracy
    7
    Inaccurate Data Analysis
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Abstrakt Software features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Evaluation
    Average: 9.1
    9.4
    Calibration
    Average: 8.9
    9.0
    Integrations
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ABSTRAKT
    Year Founded
    2020
    HQ Location
    Phoenix, US
    Twitter
    @abstrakt_ai
    132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls an

Users
No information available
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Abstrakt Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Helpful
11
Customer Support
7
User Interface
6
Daily Use
5
Cons
Accuracy Issues
13
Call Issues
11
Voice Recognition Issues
11
AI Inaccuracy
7
Inaccurate Data Analysis
6
Abstrakt Software features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.5
Evaluation
Average: 9.1
9.4
Calibration
Average: 8.9
9.0
Integrations
Average: 9.0
Seller Details
Seller
ABSTRAKT
Year Founded
2020
HQ Location
Phoenix, US
Twitter
@abstrakt_ai
132 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®